Posted:16 hours ago|
Platform:
Work from Office
Full Time
2–8 years in Renewals, Account Management, or Customer Success
Proven track record of handling large, complex portfolios in a covered CSM model.
Strong background in B2B SaaS/software product or services environments.
Education & Certifications:
Bachelor’s degree required; MBA preferred.
CSM-related certifications (Gainsight, Success Coaching, Pragmatic Institute, etc.) are an advantage.
Technical & Business Skills:
Proficiency in Salesforce, Gainsight, and CRM/Success platforms.
Familiarity with CPQ, NetSuite, SalesLoft, and contract lifecycle management tools.
Strong negotiation skills and expertise in reviewing/analyzing software contracts.
Strong analytical mindset with the ability to interpret data and drive insights.
Excellent communication (written and verbal), presentation, and executive engagement skills.
Customer-first mindset with proven ability to resolve conflicts and build trusted relationships.
Thrives in fast-paced, global environments with minimal supervision.
Ability to collaborate cross-functionally with Sales, Legal, Finance, and Product teams.
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