Are you a high-energy, motivated, smart individual who thrives in a dynamic environment? As a member of a talented and progressive security team, your contributions will immediately affect the organization's success. The Acoustic Security team is looking for an experienced Security Analyst to join a team focused on threat detection, incident response, and cloud security, securing the next-generation digital marketing platform. Work alongside passionate security professionals in a complex environment. This position protects Acoustic products and platforms, to be used by thousands of customers worldwide. This role protects scalable systems to manage our customers' data consisting of hundreds of millions of contacts and associated attributes. You will research innovative security technologies and processes and work with fresh solutions that can be used to improve security within a cloud environment. This is a small team so we need team members that can work independently with minimal guidance, that can think strategically to make our program better, and who want to learn and grow. What will you do: Respond to and resolve cybersecurity incidents, and proactively prevent the reoccurrence of these incidents Perform proficient forensic analysis using security tools and monitoring systems to discover the source of anomalous security events. Manage and document security incidents following documented Incident Response plans and playbooks. Identify and onboard necessary log sources to ensure visibility across the enterprise. Enhance detection and alert maturity Create dashboards, reports, and metrics. Manage tools such as EDR, AV, SIEM, IPS/IDS, HIDS, and other security systems Recommend implementation of countermeasures or mitigating controls Perform vulnerability scanning and remediation management. Perform cloud security compliance scans and remediation management. Regularly check the work queue for incoming assignments and complete all work daily and respond to work queue items utilizing pre-defined procedures. Participate in a weekly team meetings to share updates and discuss projects. Requirements 3 years of experience as a SOC Analyst, Security Content Developer and/or Security Engineer in a complex cloud based enterprise Willing to work a pre-scheduled shift, work 1-2 on call weekends a month, and remain on-call as necessary for escalations Working experience deploying and managing SIEM platforms Strong understanding of attack vectors, persistence mechanisms, and detection avoidance tactics Work experience with security best practices for Amazon Web Services (AWS) and Azure Working knowledge of vulnerability management processes and tools (e.g. Rapid7) Experience with Linux, Windows, and Mac systems Knowledge and understanding of network protocols and devices Bachelor's degree in STEM fields or equivalent work experience What will set you apart? Experience with Rapid7 InsightsVM Experience with Crowdstrike Falcon and Horizon Experience with Palo Alto Prisma Cloud, Zscaler or other similar remote access and secure internet solutions The ability to thrive in a fast-paced work environment that requires independent self-direction, strong attention to detail, and an aptitude for team collaboration and open communication. Excellent troubleshooting and problem-solving skills. Demonstrated passion for technology with an "always learning" mode mentality. Not afraid of failure and willing to fail fast so you can move onto new ways of doing things. Willing to have flexible hours, on occasion the need the change shift hours temporarily with another team member.
As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal Acoustic stakeholders. The Role Throughout the customer lifecycle, the Customer Success Associate will support the provision of: Onboarding Customers : This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product's features and capabilities as it relates to their business and in line with the Customer’s Success Plan. Customer Training : Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently & effectively. Customer Support : As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures. Relationship Management : Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments & obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement. Feedback Gathering : Collecting and analyzing customer feedback to provide insights to product development & product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal: Required Skills Communication Skills : Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner. Empathy : Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience. Problem-Solving : The ability to analyze situations, identify issues, and support the implementation of effective solutions to address customer concerns promptly. Technical Proficiency : Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training. Organization : Managing multiple customer accounts, internal & external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience. Customer-Oriented Mindset : Putting the customer’s needs first and striving to exceed their expectations is essential for success in this role. Tools and technologies Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers: Customer Relationship Management (CRM) Software & Customer Success Platforms: Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies. Communication Tools : Outlook, Microsoft Teams, and Slack facilitate seamless customer communication. Help Desk Software : Zendesk for managing customer support tickets and ensuring timely resolution of issues. Requirements 1-2 years of experience in customer success, account management, or a related customer-facing role. Experience with SaaS, MarTech, or marketing automation platforms is a plus. Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar.
As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal Acoustic stakeholders. The Role Throughout the customer lifecycle, the Customer Success Associate will support the provision of: Onboarding Customers : This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product's features and capabilities as it relates to their business and in line with the Customer's Success Plan. Customer Training : Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently & effectively. Customer Support : As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures. Relationship Management : Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments & obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement. Feedback Gathering : Collecting and analyzing customer feedback to provide insights to product development & product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal: Required Skills Communication Skills : Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner. Empathy : Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience. Problem-Solving : The ability to analyze situations, identify issues, and support the implementation of effective solutions to address customer concerns promptly. Technical Proficiency : Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training. Organization : Managing multiple customer accounts, internal & external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience. Customer-Oriented Mindset : Putting the customer's needs first and striving to exceed their expectations is essential for success in this role. Tools and technologies Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers: Customer Relationship Management (CRM) Software & Customer Success Platforms: Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies. Communication Tools : Outlook, Microsoft Teams, and Slack facilitate seamless customer communication. Help Desk Software : Zendesk for managing customer support tickets and ensuring timely resolution of issues. Requirements 1-2 years of experience in customer success, account management, or a related customer-facing role. Experience with SaaS, MarTech, or marketing automation platforms is a plus. Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar.
As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer&aposs playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Directorand various internal Acoustic stakeholders. The Role Throughout the customer lifecycle, the Customer Success Associate will support the provision of: Onboarding Customers :This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product&aposs features and capabilities as it relates to their business and in line with the Customer&aposs Success Plan. Customer Training :Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently & effectively. Customer Support :As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures. Relationship Management :Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments & obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement. Feedback Gathering : Collecting and analyzing customer feedback to provide insights to product development & product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal: Required Skills Communication Skills :Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner. Empathy :Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience. Problem-Solving :The ability to analyze situations, identify issues, and support the implementation of effective solutions toaddress customer concerns promptly. Technical Proficiency :Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training. Organization :Managing multiple customer accounts, internal & external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience. Customer-Oriented Mindset :Putting the customer&aposs needs first and striving to exceed their expectations is essential for success in this role. Tools and technologies Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers: Customer Relationship Management (CRM) Software & Customer Success Platforms: Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies. Communication Tools :Outlook, Microsoft Teams, and Slack facilitate seamless customer communication. Help Desk Software :Zendeskfor managing customer support tickets and ensuring timely resolution of issues. Requirements 1-2 years of experience in customer success, account management, or a related customer-facing role. Experience with SaaS, MarTech, or marketing automation platforms is a plus. Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar. Show more Show less
As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal Acoustic stakeholders. The Role Throughout the customer lifecycle, the Customer Success Associate will support the provision of: Onboarding Customers : This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product's features and capabilities as it relates to their business and in line with the Customer’s Success Plan. Customer Training : Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently & effectively. Customer Support : As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures. Relationship Management : Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments & obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement. Feedback Gathering : Collecting and analyzing customer feedback to provide insights to product development & product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal: Required Skills Communication Skills : Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner. Empathy : Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience. Problem-Solving : The ability to analyze situations, identify issues, and support the implementation of effective solutions to address customer concerns promptly. Technical Proficiency : Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training. Organization : Managing multiple customer accounts, internal & external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience. Customer-Oriented Mindset : Putting the customer’s needs first and striving to exceed their expectations is essential for success in this role. Tools and technologies Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers: Customer Relationship Management (CRM) Software & Customer Success Platforms: Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies. Communication Tools : Outlook, Microsoft Teams, and Slack facilitate seamless customer communication. Help Desk Software : Zendesk for managing customer support tickets and ensuring timely resolution of issues. Requirements 1-2 years of experience in customer success, account management, or a related customer-facing role. Experience with SaaS, MarTech, or marketing automation platforms is a plus. Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar.