Are you a high-energy, motivated, smart individual who thrives in a dynamic environment? As a member of a talented and progressive security team, your contributions will immediately affect the organization's success. The Acoustic Security team is looking for an experienced Security Analyst to join a team focused on threat detection, incident response, and cloud security, securing the next-generation digital marketing platform. Work alongside passionate security professionals in a complex environment. This position protects Acoustic products and platforms, to be used by thousands of customers worldwide. This role protects scalable systems to manage our customers' data consisting of hundreds of millions of contacts and associated attributes. You will research innovative security technologies and processes and work with fresh solutions that can be used to improve security within a cloud environment. This is a small team so we need team members that can work independently with minimal guidance, that can think strategically to make our program better, and who want to learn and grow. What will you do: Respond to and resolve cybersecurity incidents, and proactively prevent the reoccurrence of these incidents Perform proficient forensic analysis using security tools and monitoring systems to discover the source of anomalous security events. Manage and document security incidents following documented Incident Response plans and playbooks. Identify and onboard necessary log sources to ensure visibility across the enterprise. Enhance detection and alert maturity Create dashboards, reports, and metrics. Manage tools such as EDR, AV, SIEM, IPS/IDS, HIDS, and other security systems Recommend implementation of countermeasures or mitigating controls Perform vulnerability scanning and remediation management. Perform cloud security compliance scans and remediation management. Regularly check the work queue for incoming assignments and complete all work daily and respond to work queue items utilizing pre-defined procedures. Participate in a weekly team meetings to share updates and discuss projects. Requirements 3 years of experience as a SOC Analyst, Security Content Developer and/or Security Engineer in a complex cloud based enterprise Willing to work a pre-scheduled shift, work 1-2 on call weekends a month, and remain on-call as necessary for escalations Working experience deploying and managing SIEM platforms Strong understanding of attack vectors, persistence mechanisms, and detection avoidance tactics Work experience with security best practices for Amazon Web Services (AWS) and Azure Working knowledge of vulnerability management processes and tools (e.g. Rapid7) Experience with Linux, Windows, and Mac systems Knowledge and understanding of network protocols and devices Bachelor's degree in STEM fields or equivalent work experience What will set you apart? Experience with Rapid7 InsightsVM Experience with Crowdstrike Falcon and Horizon Experience with Palo Alto Prisma Cloud, Zscaler or other similar remote access and secure internet solutions The ability to thrive in a fast-paced work environment that requires independent self-direction, strong attention to detail, and an aptitude for team collaboration and open communication. Excellent troubleshooting and problem-solving skills. Demonstrated passion for technology with an "always learning" mode mentality. Not afraid of failure and willing to fail fast so you can move onto new ways of doing things. Willing to have flexible hours, on occasion the need the change shift hours temporarily with another team member.
As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal Acoustic stakeholders. The Role Throughout the customer lifecycle, the Customer Success Associate will support the provision of: Onboarding Customers : This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product's features and capabilities as it relates to their business and in line with the Customer’s Success Plan. Customer Training : Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently & effectively. Customer Support : As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures. Relationship Management : Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments & obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement. Feedback Gathering : Collecting and analyzing customer feedback to provide insights to product development & product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal: Required Skills Communication Skills : Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner. Empathy : Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience. Problem-Solving : The ability to analyze situations, identify issues, and support the implementation of effective solutions to address customer concerns promptly. Technical Proficiency : Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training. Organization : Managing multiple customer accounts, internal & external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience. Customer-Oriented Mindset : Putting the customer’s needs first and striving to exceed their expectations is essential for success in this role. Tools and technologies Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers: Customer Relationship Management (CRM) Software & Customer Success Platforms: Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies. Communication Tools : Outlook, Microsoft Teams, and Slack facilitate seamless customer communication. Help Desk Software : Zendesk for managing customer support tickets and ensuring timely resolution of issues. Requirements 1-2 years of experience in customer success, account management, or a related customer-facing role. Experience with SaaS, MarTech, or marketing automation platforms is a plus. Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar.
As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal Acoustic stakeholders. The Role Throughout the customer lifecycle, the Customer Success Associate will support the provision of: Onboarding Customers : This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product's features and capabilities as it relates to their business and in line with the Customer's Success Plan. Customer Training : Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently & effectively. Customer Support : As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures. Relationship Management : Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments & obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement. Feedback Gathering : Collecting and analyzing customer feedback to provide insights to product development & product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal: Required Skills Communication Skills : Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner. Empathy : Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience. Problem-Solving : The ability to analyze situations, identify issues, and support the implementation of effective solutions to address customer concerns promptly. Technical Proficiency : Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training. Organization : Managing multiple customer accounts, internal & external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience. Customer-Oriented Mindset : Putting the customer's needs first and striving to exceed their expectations is essential for success in this role. Tools and technologies Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers: Customer Relationship Management (CRM) Software & Customer Success Platforms: Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies. Communication Tools : Outlook, Microsoft Teams, and Slack facilitate seamless customer communication. Help Desk Software : Zendesk for managing customer support tickets and ensuring timely resolution of issues. Requirements 1-2 years of experience in customer success, account management, or a related customer-facing role. Experience with SaaS, MarTech, or marketing automation platforms is a plus. Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar.
As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer&aposs playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Directorand various internal Acoustic stakeholders. The Role Throughout the customer lifecycle, the Customer Success Associate will support the provision of: Onboarding Customers :This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product&aposs features and capabilities as it relates to their business and in line with the Customer&aposs Success Plan. Customer Training :Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently & effectively. Customer Support :As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures. Relationship Management :Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments & obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement. Feedback Gathering : Collecting and analyzing customer feedback to provide insights to product development & product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal: Required Skills Communication Skills :Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner. Empathy :Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience. Problem-Solving :The ability to analyze situations, identify issues, and support the implementation of effective solutions toaddress customer concerns promptly. Technical Proficiency :Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training. Organization :Managing multiple customer accounts, internal & external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience. Customer-Oriented Mindset :Putting the customer&aposs needs first and striving to exceed their expectations is essential for success in this role. Tools and technologies Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers: Customer Relationship Management (CRM) Software & Customer Success Platforms: Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies. Communication Tools :Outlook, Microsoft Teams, and Slack facilitate seamless customer communication. Help Desk Software :Zendeskfor managing customer support tickets and ensuring timely resolution of issues. Requirements 1-2 years of experience in customer success, account management, or a related customer-facing role. Experience with SaaS, MarTech, or marketing automation platforms is a plus. Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar. Show more Show less
As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal Acoustic stakeholders. The Role Throughout the customer lifecycle, the Customer Success Associate will support the provision of: Onboarding Customers : This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product's features and capabilities as it relates to their business and in line with the Customer’s Success Plan. Customer Training : Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently & effectively. Customer Support : As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures. Relationship Management : Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments & obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement. Feedback Gathering : Collecting and analyzing customer feedback to provide insights to product development & product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal: Required Skills Communication Skills : Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner. Empathy : Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience. Problem-Solving : The ability to analyze situations, identify issues, and support the implementation of effective solutions to address customer concerns promptly. Technical Proficiency : Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training. Organization : Managing multiple customer accounts, internal & external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience. Customer-Oriented Mindset : Putting the customer’s needs first and striving to exceed their expectations is essential for success in this role. Tools and technologies Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers: Customer Relationship Management (CRM) Software & Customer Success Platforms: Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies. Communication Tools : Outlook, Microsoft Teams, and Slack facilitate seamless customer communication. Help Desk Software : Zendesk for managing customer support tickets and ensuring timely resolution of issues. Requirements 1-2 years of experience in customer success, account management, or a related customer-facing role. Experience with SaaS, MarTech, or marketing automation platforms is a plus. Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar.
Acoustic is seeking a Platform Engineer with deep expertise in AWS, Linux, and infrastructure automation to join our Platform Engineering team. In this role, you will design, implement, and support highly available, secure, and scalable cloud environments. The ideal candidate has extensive hands-on experience with AWS, EKS, Terraform, and Ansible, and thrives in an environment where reliability and automation are paramount. Key Responsibilities Design, deploy, and manage scalable infrastructure on AWS using best practices and infrastructure-as-code principles. Build and maintain Kubernetes clusters on EKS, including deployment automation, scaling, and cluster lifecycle management Develop and manage Terraform modules to provision and maintain consistent, version-controlled infrastructure. Utilize Ansible to automate system configuration, application deployment, and operational tasks. Collaborate with software engineering, security, and operations teams to support continuous integration and delivery initiatives Monitor, analyze, and optimize infrastructure performance and cost efficiency. Implement and enforce standards for cloud governance, compliance, and security. Troubleshoot complex issues across infrastructure, networking, and application layers Requirements 3+ years of experience building and managing production infrastructure in AWS. Proven proficiency with Linux systems administration in cloud. Hands-on experience with Kubernetes and EKS, including deployment, scaling, and maintenance. Strong proficiency with Terraform for infrastructure-as-code management. Experience using Ansible for automation and configuration management. Solid understanding of networking, IAM, and security concepts within cloud architectures. Demonstrated ability to collaborate effectively with cross-functional technical teams Preferred Qualifications Experience with Jenkins or CloudBees CI/CD pipelines. Familiarity with Artifactory for artifact and container image management. Experience with monitoring and observability tools (e.g., Prometheus, Grafana). Bachelor's degree in Computer Science, Engineering, or related field. Relevant certifications such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or CKA (Certified Kubernetes Administrator)
Acoustic is seeking a Platform Engineer with deep expertise in AWS, Linux, and infrastructure automation to join our Platform Engineering team. In this role, you will design, implement, and support highly available, secure, and scalable cloud environments. The ideal candidate has extensive hands-on experience with AWS, EKS, Terraform, and Ansible, and thrives in an environment where reliability and automation are paramount. Key Responsibilities Design, deploy, and manage scalable infrastructure on AWS using best practices and infrastructure-as-code principles. Build and maintain Kubernetes clusters on EKS, including deployment automation, scaling, and cluster lifecycle management Develop and manage Terraform modules to provision and maintain consistent, version-controlled infrastructure. Utilize Ansible to automate system configuration, application deployment, and operational tasks. Collaborate with software engineering, security, and operations teams to support continuous integration and delivery initiatives Monitor, analyze, and optimize infrastructure performance and cost efficiency. Implement and enforce standards for cloud governance, compliance, and security. Troubleshoot complex issues across infrastructure, networking, and application layers Requirements 3+ years of experience building and managing production infrastructure in AWS. Proven proficiency with Linux systems administration in cloud. Hands-on experience with Kubernetes and EKS, including deployment, scaling, and maintenance. Strong proficiency with Terraform for infrastructure-as-code management. Experience using Ansible for automation and configuration management. Solid understanding of networking, IAM, and security concepts within cloud architectures. Demonstrated ability to collaborate effectively with cross-functional technical teams Preferred Qualifications Experience with Jenkins or CloudBees CI/CD pipelines. Familiarity with Artifactory for artifact and container image management. Experience with monitoring and observability tools (e.g., Prometheus, Grafana). Bachelor's degree in Computer Science, Engineering, or related field. Relevant certifications such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or CKA (Certified Kubernetes Administrator)
Acoustic is seeking a Platform Engineer with deep expertise in AWS, Linux, and infrastructure automation to join our Platform Engineering team. In this role, you will design, implement, and support highly available, secure, and scalable cloud environments. The ideal candidate has extensive hands-on experience with AWS, EKS, Terraform, and Ansible, and thrives in an environment where reliability and automation are paramount. Key Responsibilities Design, deploy, and manage scalable infrastructure on AWS using best practices and infrastructure-as-code principles. Build and maintain Kubernetes clusters on EKS, including deployment automation, scaling, and cluster lifecycle management Develop and manage Terraform modules to provision and maintain consistent, version-controlled infrastructure. Utilize Ansible to automate system configuration, application deployment, and operational tasks. Collaborate with software engineering, security, and operations teams to support continuous integration and delivery initiatives Monitor, analyze, and optimize infrastructure performance and cost efficiency. Implement and enforce standards for cloud governance, compliance, and security. Troubleshoot complex issues across infrastructure, networking, and application layers Requirements 3+ years of experience building and managing production infrastructure in AWS. Proven proficiency with Linux systems administration in cloud. Hands-on experience with Kubernetes and EKS, including deployment, scaling, and maintenance. Strong proficiency with Terraform for infrastructure-as-code management. Experience using Ansible for automation and configuration management. Solid understanding of networking, IAM, and security concepts within cloud architectures. Demonstrated ability to collaborate effectively with cross-functional technical teams Preferred Qualifications Experience with Jenkins or CloudBees CI/CD pipelines. Familiarity with Artifactory for artifact and container image management. Experience with monitoring and observability tools (e.g., Prometheus, Grafana). Bachelor's degree in Computer Science, Engineering, or related field. Relevant certifications such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or CKA (Certified Kubernetes Administrator)
We're seeking a Senior Cloud Infrastructure Engineer with a network focus to design, build, and maintain our AWS cloud infrastructure. This role combines advanced networking expertise, infrastructure engineering, and automation practices to ensure our cloud environment is secure, scalable, and efficient. You'll be responsible for architecting complex network solutions, automating infrastructure workflows, and serving as a technical leader for our cloud platform. Key Responsibilities: Infrastructure & Networking Design and implement AWS networking architecture including VPC peering, Transit Gateway configurations, and multi-region connectivity Manage and troubleshoot network infrastructure, security groups, NACLs, and firewall rules Integrate AWS services with third-party providers and external systems Implement and maintain security controls, IAM policies, and access management Architect scalable, highly available network topologies for complex workloads Automation & Development Develop automation solutions using Python, Bash, or other scripting languages to solve complex infrastructure problems Build and maintain Infrastructure as Code using Terraform, CloudFormation, or similar tools Create CI/CD pipelines and automated deployment workflows Design self-service tools and automation frameworks for development teams Implement configuration management and orchestration using Ansible Operations & Reliability Monitor, troubleshoot, and optimize cloud infrastructure performance and costs Participate in incident response and conduct root cause analysis Implement observability solutions using CloudWatch, monitoring tools, and logging systems Ensure high availability and disaster recovery capabilities Technical Leadership Mentor team members and share knowledge across the organization Drive architecture decisions and establish infrastructure best practices Collaborate with engineering teams on infrastructure requirements and solutions Requirements AWS Expertise: 5+ years of hands-on experience designing and managing AWS infrastructure in production environments AWS Certification: Active AWS certification (Solutions Architect, SysOps Administrator, or equivalent) required Software Development: Demonstrated experience writing code (Python, Go, Bash, etc.) for automation and infrastructure management Automation & Configuration Management: Experience with Ansible for configuration management, deployment automation, and orchestration Networking: Deep understanding of AWS networking including VPC Peering, Transit Gateway, VPN, Direct Connect, Route 53, and network troubleshooting Security: Experience with AWS security services, IAM, security groups, firewall management, and compliance frameworks Automation: Proven track record building automated solutions to reduce manual work and solve complex problems Integration: Experience integrating AWS with third-party services and managing hybrid environments Problem-Solving: Strong troubleshooting skills with ability to diagnose complex infrastructure and network issues Preferred Qualifications: AWS Advanced Networking Specialty certification Systems administration or engineering background (Linux/Unix) Experience with additional configuration management tools (Chef, Puppet) Application infrastructure management and support AGILE/Scrum methodologies and working in collaborative team environments Experience with containerization (Docker, ECS, EKS) and orchestration Database administration or infrastructure experience (Oracle, PostgreSQL, MySQL) Experience with monitoring and observability tools (New Relic, Datadog, Prometheus, Grafana) Multi-region and multi-account AWS architecture experience What We're Looking For: We value senior engineers who are self-directed, curious, and passionate about building reliable systems. You should be comfortable leading technical initiatives, mentoring others, documenting your work clearly, and collaborating across teams. We need someone who can think strategically about infrastructure architecture while also diving deep into technical implementation and network troubleshooting.