Posted:2 hours ago|
Platform:
Work from Office
Full Time
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.
Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com .
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
The Customer Success Team at Workato is the frontline for developing customer champions, driving product adoption, and empowering teams to fulfill their goals so that they renew and expand. Our Growth segment of customers represent a strategic opportunity of high volume customers, and are supported through a unique combination of CSM engagement, digital-led programs, strategic and 1:many initiatives.
This is a high impact role that will play a key part in building out the strategy with Workato s Growth customers.
You will also be responsible to:
Own a portfolio of 70 Growth customers as their dedicated CSM to increase consumption, deepen engagement, and grow retention rates.
Work directly with Workato s Growth customers to help them achieve their desired outcomes and achieve success with Workato.
Proactively drive implementation of new use cases with Workato, identifying new department and product capability whitespace for customers.
Influence customers in their automation, orchestration, and agentic roadmap planning as it relates to Workato.
Contribute to overall team strategy and ongoing 1:many customer engagements.
Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as custom group trainings/webinars, new collateral, targeted video engagement, and Workato integrations
Represent the voice of the customer and influence the product development roadmap.
3+ years of experience in customer-facing roles.
Strong sense of customer empathy and being customer-centered
High level of technical acumen to engage in discussions with customers who are very systems-minded
Ability to connect technical capabilities to measurable business outcomes
Entrepreneurial drive and comfort working in an ambiguous, quickly-changing environment
A passion for and belief in the power of automation to drive business value
Familiarity with the integration technology landscape
Excellent interpersonal, communication, and persuasion skills
Strong problem-solving and analytical thinking skills
Workato
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