About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the “gold standard” for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About The Job The Senior Software Support Engineer role is a role within the Customer Support team, taking care of the most complex customer issues and tackling the role and responsibilities of the subject matter expert in our software. It is the Support engineer's responsibility to work towards root cause determination and expedite an action plan to resolve the problem. The role is a customer facing one, so strong customer skills are a requirement for being successful in this position. This position reports to the Customer Support Manager and is a remote position in India. Hyderabad or Bangalore area is preferred but not required. Key Responsibilities Handling complex issues raised from the lower support tiers and recording all related activities in the ticketing system. Deep investigation of complex technical issues and the solution of support requests. Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills. Actively developing and maintaining technical knowledge base content. Timely communication to customers with a focus on service and relationship building. Provide in depth pre and post sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause and resolution of complex technical issues. Areas will include configuration, installation, environmental and application functionality, as well as other potential causes. Expedite timely resolutions to help maintain and reduce case closure times. Work with and advance issues to Engineering where required. Build positive relationships with our partners and end customers. Keep the customer updated on the status of work on their problems. Develop robust communication practices with a strong focus on customer service and solution quality. Support the knowledge-sharing mindset by contributing knowledge content for all new issues encountered and resolved at Tier 2 and improve existing content where necessary to ensure good visibility and re-usability of data on known problems. Keep the case handling system updated with current information on the support case, related activities and resolution. Maintain and extend product knowledge by self-study and by attending relevant training sessions. Regularly share product and problem-solving knowledge via coaching and training initiatives. Mentor agents in lower support tiers as part of the company's talent development and retention ethos. Required Skills And Experience Minimum of 5 years in a role requiring troubleshooting and problem-solving skills - ability to quickly assess the impact, complexity and urgency of technical issues In-depth knowledge of corporate networks In-depth knowledge of remote computing (RDP, VM, AWS, RDS, Azure, VDI, RTS, Citrix, etc. ) Understanding of Windows servers, IIS, and software installations – In-depth knowledge of access rights/security In-depth knowledge of Windows operating system Experience with software testing Excellent written and oral English communications skills – technical writing, editing experience Desired Skills And Experience Experience with Worksoft products - Worksoft Certification Microsoft Certified relevant to the role Experience with test automation Additional fluent languages: Spanish/German/French Cloud Certifications: Azure Administrator Associate, AWS Certification Google Cloud certification Experience with SQL server administration Mac troubleshooting Experience: 5+ years Mode of Work: Remote/Hybrid Location: Hyderabad Worksoft Values Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. 11 am - 8 pm IST Show more Show less
About Worksoft: Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the gold standard for SAP automated testing. Worksoft s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About the Job: The Senior Software Support Engineer role is a role within the Customer Support team, taking care of the most complex customer issues and tackling the role and responsibilities of the subject matter expert in our software. It is the Support engineers responsibility to work towards root cause determination and expedite an action plan to resolve the problem. The role is a customer facing one, so strong customer skills are a requirement for being successful in this position. This position reports to the Customer Support Manager and is a remote position in India. Hyderabad or Bangalore area is preferred but not required. Key Responsibilities: Handling complex issues raised from the lower support tiers and recording all related activities in the ticketing system. Deep investigation of complex technical issues and the solution of support requests. Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills. Actively developing and maintaining technical knowledge base content. Timely communication to customers with a focus on service and relationship building. Provide in depth pre and post sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause and resolution of complex technical issues. Areas will include configuration, installation, environmental and application functionality, as well as other potential causes. Expedite timely resolutions to help maintain and reduce case closure times. Work with and advance issues to Engineering where required. Build positive relationships with our partners and end customers. Keep the customer updated on the status of work on their problems. Develop robust communication practices with a strong focus on customer service and solution quality. Support the knowledge-sharing mindset by contributing knowledge content for all new issues encountered and resolved at Tier 2 and improve existing content where necessary to ensure good visibility and re-usability of data on known problems. Keep the case handling system updated with current information on the support case, related activities and resolution. Maintain and extend product knowledge by self-study and by attending relevant training sessions. Regularly share product and problem-solving knowledge via coaching and training initiatives. Mentor agents in lower support tiers as part of the companys talent development and retention ethos. Required Skills and Experience: Minimum of 5 years in a role requiring troubleshooting and problem-solving skills - ability to quickly assess the impact, complexity and urgency of technical issues In-depth knowledge of corporate networks In-depth knowledge of remote computing (RDP, VM, AWS, RDS, Azure, VDI, RTS, Citrix, etc. ) Understanding of Windows servers, IIS, and software installations In-depth knowledge of access rights/security In-depth knowledge of Windows operating system Experience with software testing Excellent written and oral English communications skills technical writing, editing experience Desired Skills and Experience: Experience with Worksoft products - Worksoft Certification Microsoft Certified relevant to the role Experience with test automation Additional fluent languages: Spanish/German/French Cloud Certifications: Azure Administrator Associate, AWS Certification Google Cloud certification Experience with SQL server administration Mac troubleshooting Experience: 5+ years Mode of Work: Remote/Hybrid Location: Hyderabad Worksoft Values Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. 11 am - 8 pm IST
About Worksoft : Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksofts automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About the Job: We are looking for a proactive and digitally-savvy Digital/Scaled Customer Success Manager to join our Customer Success team. In this role, youll manage a portfolio of customers through tech-touch and one-to-many strategies, enabling scalable engagement and driving adoption, retention, and customer value at scale. Youll leverage digital tools, automation, and data to deliver a high-quality customer experience across a large volume of accounts, helping our enterprise customers maximize their success with Worksofts automation solutions. Responsibilities: Own a large portfolio of customers, managing relationships primarily through digital channels including email campaigns, webinars, in-app messaging, and automated touchpoints Design and execute scaled customer engagement programs to drive product adoption, customer health, and retention across enterprise accounts Monitor customer health scores and proactively intervene with digital touchpoints when risk is detected to prevent churn Partner with Product, Marketing, and Sales teams to deliver relevant content and ensure a seamless customer journey throughout the automation lifecycle Create, analyze, and optimize customer lifecycle communications using tools such as Gainsight, HubSpot, or Salesforce to maximize engagement Host educational webinars and virtual onboarding sessions to support feature adoption and drive customer success with SAP testing automation Gather customer feedback to understand needs and help inform product improvements and process enhancements Build and maintain self-serve resources such as knowledge bases, how-to videos, and customer community forums focused on automation best practices Support customers through their digital transformation journeys by providing scaled guidance on Agile, DevOps, and SAFe implementation Track and report on key customer success metrics including adoption rates, health scores, and retention metrics Skills Required: Bachelors degree in Business , Marketing, Computer Science, or related field 2+ years of experience in Customer Success, Account Management, or similar customer-facing role, preferably in SaaS or enterprise software Experience managing accounts at scale using digital or tech-touch programs Strong understanding of customer lifecycle stages and value drivers in enterprise software environments Proficiency in customer success tools such as Salesforce, Gainsight, Intercom, HubSpot, or similar platforms Excellent written and verbal communication skills with ability to create compelling digital content Strong organizational and project management skills with ability to manage multiple programs simultaneously Comfortable analyzing data and translating insights into actionable customer engagement strategies Self-starter who thrives in a fast-paced, collaborative environment Desirable Skills: Experience with customer segmentation and building automated engagement workflows Familiarity with customer health metrics, KPIs, and success measurement frameworks Prior involvement in customer journey mapping or scaled customer success program development Knowledge of enterprise software, ERP systems, or test automation solutions Experience working with enterprise customers in digital transformation initiatives Understanding of Agile, DevOps, or SAFe methodologies Why Join Us: A collaborative and supportive team environment focused on customer success Access to cutting-edge automation technologies and enterprise software tools Opportunity to grow your skills while helping enterprise customers achieve digital transformation success Competitive salary and benefits package Flexible working hours and remote work options Professional development opportunities in the rapidly growing test automation market WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation, and deliver results. Truth Honesty, integrity, and ethical behavior are our truths 11am - 8pm
About Worksoft : Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft's automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About the Job: We are looking for a proactive and digitally-savvy Digital/Scaled Customer Success Manager to join our Customer Success team. In this role, you'll manage a portfolio of customers through tech-touch and one-to-many strategies, enabling scalable engagement and driving adoption, retention, and customer value at scale. You'll leverage digital tools, automation, and data to deliver a high-quality customer experience across a large volume of accounts, helping our enterprise customers maximize their success with Worksoft's automation solutions. Responsibilities Own a large portfolio of customers, managing relationships primarily through digital channels including email campaigns, webinars, in-app messaging, and automated touchpoints Design and execute scaled customer engagement programs to drive product adoption, customer health, and retention across enterprise accounts Monitor customer health scores and proactively intervene with digital touchpoints when risk is detected to prevent churn Partner with Product, Marketing, and Sales teams to deliver relevant content and ensure a seamless customer journey throughout the automation lifecycle Create, analyze, and optimize customer lifecycle communications using tools such as Gainsight, HubSpot, or Salesforce to maximize engagement Host educational webinars and virtual onboarding sessions to support feature adoption and drive customer success with SAP testing automation Gather customer feedback to understand needs and help inform product improvements and process enhancements Build and maintain self-serve resources such as knowledge bases, how-to videos, and customer community forums focused on automation best practices Support customers through their digital transformation journeys by providing scaled guidance on Agile, DevOps, and SAFe implementation Track and report on key customer success metrics including adoption rates, health scores, and retention metrics Skills Required Bachelor's degree in Business , Marketing, Computer Science, or related field 2+ years of experience in Customer Success, Account Management, or similar customer-facing role, preferably in SaaS or enterprise software Experience managing accounts at scale using digital or tech-touch programs Strong understanding of customer lifecycle stages and value drivers in enterprise software environments Proficiency in customer success tools such as Salesforce, Gainsight, Intercom, HubSpot, or similar platforms Excellent written and verbal communication skills with ability to create compelling digital content Strong organizational and project management skills with ability to manage multiple programs simultaneously Comfortable analyzing data and translating insights into actionable customer engagement strategies Self-starter who thrives in a fast-paced, collaborative environment Desirable Skills Experience with customer segmentation and building automated engagement workflows Familiarity with customer health metrics, KPIs, and success measurement frameworks Prior involvement in customer journey mapping or scaled customer success program development Knowledge of enterprise software, ERP systems, or test automation solutions Experience working with enterprise customers in digital transformation initiatives Understanding of Agile, DevOps, or SAFe methodologies Why Join Us A collaborative and supportive team environment focused on customer success Access to cutting-edge automation technologies and enterprise software tools Opportunity to grow your skills while helping enterprise customers achieve digital transformation success Competitive salary and benefits package Flexible working hours and remote work options Professional development opportunities in the rapidly growing test automation market WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation, and deliver results. Truth Honesty, integrity, and ethical behavior are our truths 11am - 8pm Show more Show less
About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the “gold standard” for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About The Job We are looking for a Senior Full Stack Developer to join a dynamic, agile (scrum) team in creating and growing industry leading Worksoft suite of products. If you have experience in developing scalable, high-quality software, and you like working in a highly collaborative agile development environment, you'll fit in well with our team. The ideal candidate should be self-motivated, multi-tasker, and demonstrated team-player. Responsibilities You will be acting as part of a team to develop software solutions using Scrum methodology in 2-weeks sprints. Turn user stories, feature requests and defect reports into quality software changes for our customers. Develop software solutions by conferring with product owners, understanding system behaviour, and proposing solutions while following the software development lifecycle. Design, develop, modify, implement, and support software components anywhere in the software stack. Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions. Remain current on new technologies and available vendor packages. Evaluate and make recommendations as necessary. Participate in Scrum development process and work towards continually improving the process. Determine process improvements, best practices, and develop new processes. Work in close partnership with cross-functional teams and management. Qualifications Extensive experience in design, development and testing of web-based enterprise systems using .NET technologies. Proficiency in .NET Core, .NET framework, C#, Entity Framework Core, Asp.net, Ado.net, and Web API, .Net 6. Experience Angular 11+, Typescript, and JavaScript. Experience in Entity Framework, SQL Server (stored procedures, indexes, performance optimization). Minimum 7-9 years of software development experience in web front end and back end within an agile environment. Familiarity with GitLab, Jenkins, Jira Bachelor’s degree in computer science, Engineering, or a related field. Experience : 8+ years Location : Hyderabad, India Work Mode: Hybrid WORKSOFT VALUES Team - No egos here ... just great people, fun, flexibility, and trust. Respect - We welcome, we include, and we respect everyone. Urgency - Have the courage to take risks. Uncover Opportunities and seize the moment. Success - Take ownership, drive innovation, and deliver results. Truth - Honesty, integrity, and ethical behaviour are our truths 11:00 AM to 8:00 PM IST Show more Show less
About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the “gold standard” for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. Key Responsibilities Turn user stories, feature requests and defect reports into quality software changes for our customers. Develop software solutions by conferring with product owners, understanding system behaviour, and proposing solutions while following the software development lifecycle. Design, develop, modify, implement, and support software components anywhere in the software stack. Ensure the responsiveness, scalability, and performance of applications. Write clean, efficient, and well-documented code following best practices. Collaborate with customers to troubleshoot software issues, and deliver practical, efficient, and quality technical solutions. Work with a team to develop software solutions using Scrum methodology in two-week sprints. Work in close partnership with cross-functional teams and management. Skills Required Experience in development and testing of web-based enterprise systems using .NET technologies. Knowledge of design patterns Microsoft .Net Framework and C# (Async/Await, LINQ, Generics etc.) Web API Familiarity in frontend technologies: HTML, CSS, JavaScript (Angular). Experience with databases (MS SQL Server) Soft Skills Excellent communication skills both written and verbal. A desire to solve complex problems with elegant solutions. The ability to work well with a team of motivated, smart people Why Join Us A collaborative and supportive team environment. Access to multiple technologies and tools. Grow your soft skills by collaborating with customers. Competitive salary and benefits package. Flexible working hours and remote work options. Experience Bachelor’s degree in computer science, Engineering, or a related field. 2 yrs of Development experience. Worksoft is committed to creating a diverse and inclusive workplace where our colleagues can be themselves, have equal opportunities, and can perform at their best. WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation, and deliver results. Truth Honesty, integrity, and ethical behavior are our truths 11:00 AM to 8:00 PM IST Show more Show less
About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the “gold standard” for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. Key Responsibilities Turn user stories, feature requests and defect reports into quality software changes for our customers. Develop software solutions by conferring with product owners, understanding system behaviour, and proposing solutions while following the software development lifecycle. Design, develop, modify, implement, and support software components anywhere in the software stack. Ensure the responsiveness, scalability, and performance of applications. Write clean, efficient, and well-documented code following best practices. Collaborate with customers to troubleshoot software issues, and deliver practical, efficient, and quality technical solutions. Work with a team to develop software solutions using Scrum methodology in two-week sprints. Work in close partnership with cross-functional teams and management. Skills Required Experience in development and testing of web-based enterprise systems using .NET technologies. Knowledge of design patterns Microsoft .Net Framework and C# (Async/Await, LINQ, Generics etc.) Web API Familiarity in frontend technologies: HTML, CSS, JavaScript (Angular). Experience with databases (MS SQL Server) Soft Skills Excellent communication skills both written and verbal. A desire to solve complex problems with elegant solutions. The ability to work well with a team of motivated, smart people Why Join Us A collaborative and supportive team environment. Access to multiple technologies and tools. Grow your soft skills by collaborating with customers. Competitive salary and benefits package. Flexible working hours and remote work options. Experience Bachelor’s degree in computer science, Engineering, or a related field. 2 yrs of Development experience. Worksoft is committed to creating a diverse and inclusive workplace where our colleagues can be themselves, have equal opportunities, and can perform at their best. WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation, and deliver results. Truth Honesty, integrity, and ethical behavior are our truths 11:00 AM to 8:00 PM IST
About Company: Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the gold standard for SAP automated testing. Worksoft s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About the Role: We are looking for a motivated and detail-oriented fresh graduate to join our Engineering team as an Associate QA Engineer . You will play a key role in ensuring the quality and reliability of our products by actively contributing to manual and automated testing efforts. This position offers hands-on experience with enterprise applications, exposure to Agile practices, and a strong foundation for a career in Quality Assurance. Key Responsibilities: Design, develop, and execute test cases for functional, regresson, and integration testing Identify, document, and track software defects using test management tools Collaborate with developers, product managers, and other QA team members to ensure quality standards are met Contribute to test automation and backend validation efforts Analyze logs and APIs to troubleshoot and verify backend workflows Participate in Agile ceremonies such as stand-ups, sprint planning, and retrospectives Required Skills: Good understanding of software testing principles and lifecycle Exposure to SQL and backend validation techniques Familiarity with test case creation, bug tracking, and tools like Azure DevOps or Jira Willingness to learn automation tools and scripting Strong analytical and problem-solving abilities Effective communication and teamwork skills Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field (Graduated in 2024 or graduating in 2025) Internship or academic project experience in QA or development is a plus What You ll Gain: Real-world exposure to QA processes in a professional software development environment Guidance and mentorship from experienced professionals Opportunity to build a long-term career in software quality assurance 11am -8pm IST
About Company Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the “ gold standard ” for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About The Role We are looking for a motivated and detail-oriented fresh graduate to join our Engineering team as an Associate QA Engineer . You will play a key role in ensuring the quality and reliability of our products by actively contributing to manual and automated testing efforts. This position offers hands-on experience with enterprise applications, exposure to Agile practices, and a strong foundation for a career in Quality Assurance. Key Responsibilities Design, develop, and execute test cases for functional, regresson, and integration testing Identify, document, and track software defects using test management tools Collaborate with developers, product managers, and other QA team members to ensure quality standards are met Contribute to test automation and backend validation efforts Analyze logs and APIs to troubleshoot and verify backend workflows Participate in Agile ceremonies such as stand-ups, sprint planning, and retrospectives Required Skills: Good understanding of software testing principles and lifecycle Exposure to SQL and backend validation techniques Familiarity with test case creation, bug tracking, and tools like Azure DevOps or Jira Willingness to learn automation tools and scripting Strong analytical and problem-solving abilities Effective communication and teamwork skills Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (Graduated in 2024 or graduating in 2025) Internship or academic project experience in QA or development is a plus What You’ll Gain: Real-world exposure to QA processes in a professional software development environment Guidance and mentorship from experienced professionals Opportunity to build a long-term career in software quality assurance 11am -8pm IST
As an Associate QA Engineer at Worksoft, you will have the opportunity to contribute to the quality and reliability of our products by designing, developing, and executing test cases for functional, regression, and integration testing. You will collaborate with developers, product managers, and other QA team members to ensure that quality standards are met. Additionally, you will play a key role in identifying, documenting, and tracking software defects using test management tools. Your responsibilities will include participating in Agile ceremonies such as stand-ups, sprint planning, and retrospectives. You will also be involved in test automation and backend validation efforts, as well as analyzing logs and APIs to troubleshoot and verify backend workflows. This position offers hands-on experience with enterprise applications and exposure to Agile practices, providing you with a strong foundation for a career in Quality Assurance. To excel in this role, you should have a good understanding of software testing principles and lifecycle, along with exposure to SQL and backend validation techniques. Familiarity with test case creation, bug tracking, and tools like Azure DevOps or Jira is essential. You should also be willing to learn automation tools and scripting, possess strong analytical and problem-solving abilities, and demonstrate effective communication and teamwork skills. Ideally, you should hold a Bachelors degree in Computer Science, Information Technology, or a related field, with a graduation year of 2024 or expected graduation in 2025. Any internship or academic project experience in QA or development would be considered a plus. By joining our Engineering team, you will gain real-world exposure to QA processes in a professional software development environment, receive guidance and mentorship from experienced professionals, and have the opportunity to build a long-term career in software quality assurance. If you are a motivated and detail-oriented fresh graduate who is passionate about ensuring the quality of software products, then this role at Worksoft is the perfect opportunity for you to kickstart your career in Quality Assurance.,
About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft's automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About The Role We are seeking a proactive and skilled Senior Technical Support Engineer to join our growing SaaS team. This role is ideal for a hands-on professional who thrives on solving complex technical issues, working directly with customers, and collaborating with cross-functional teams to ensure high service availability and customer satisfaction. Key Responsibilities Act as the senior point of contact for Level 2 & Level 3 support escalations from global customers. Troubleshoot and resolve complex issues related to SaaS applications, APIs, integrations, and cloud-based services. Perform root cause analysis (RCA) and implement preventive measures. Collaborate with product, engineering, and QA teams to escalate bugs, recommend improvements, and ensure timely fixes. Manage incident and problem resolution within defined SLAs. Guide junior support engineers and share best practices. Maintain detailed technical documentation, knowledge base articles, and support processes. Provide regular feedback to enhance customer experience and product usability. Required Skills & Experience 5+ years in technical support roles, preferably in SaaS or cloud-based environments. Strong troubleshooting skills in web applications, APIs, SQL, and cloud platforms (AWS, Azure, GCP). Hands-on experience with ticketing tools (e.g., Zendesk, Jira Service Desk, ServiceNow). Familiarity with monitoring tools (e.g., Datadog, New Relic, Splunk). Excellent communication and stakeholder management skills. Ability to work in a fast-paced environment and manage multiple priorities. Experience mentoring junior team members is a plus. Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. ITIL or other relevant certification. Understanding of SaaS security and compliance best practices. What We Offer Opportunity to work on cutting-edge cloud and storage technologies with top enterprise clients. Collaborative and supportive team environment with focus on professional growth. Competitive compensation and benefits package. Experience: minimum 7+ years Mode of Work: Onsite Reports To: CTO Location: Hyderabad Employment Type: Full-Time, Onsite (customer site) What Sets us Apart? Opportunity to make a difference in a rapidly growing company while working directly with enterprise customers You will be challenged and encouraged to broaden your skills in a strategic customer-facing role Great health benefits, PTO, and holiday policies Professional development opportunities and exposure to cutting-edge enterprise technologies Direct impact on customer success and platform optimization WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation and deliver results. Truth Honesty, integrity and ethical behavior are our truths.
About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft&aposs automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About The Role We are seeking a proactive and skilled Senior Technical Support Engineer to join our growing SaaS team. This role is ideal for a hands-on professional who thrives on solving complex technical issues, working directly with customers, and collaborating with cross-functional teams to ensure high service availability and customer satisfaction. Key Responsibilities Act as the senior point of contact for Level 2 & Level 3 support escalations from global customers. Troubleshoot and resolve complex issues related to SaaS applications, APIs, integrations, and cloud-based services. Perform root cause analysis (RCA) and implement preventive measures. Collaborate with product, engineering, and QA teams to escalate bugs, recommend improvements, and ensure timely fixes. Manage incident and problem resolution within defined SLAs. Guide junior support engineers and share best practices. Maintain detailed technical documentation, knowledge base articles, and support processes. Provide regular feedback to enhance customer experience and product usability. Required Skills & Experience 5+ years in technical support roles, preferably in SaaS or cloud-based environments. Strong troubleshooting skills in web applications, APIs, SQL, and cloud platforms (AWS, Azure, GCP). Hands-on experience with ticketing tools (e.g., Zendesk, Jira Service Desk, ServiceNow). Familiarity with monitoring tools (e.g., Datadog, New Relic, Splunk). Excellent communication and stakeholder management skills. Ability to work in a fast-paced environment and manage multiple priorities. Experience mentoring junior team members is a plus. Preferred Qualifications Bachelors degree in Computer Science, Information Technology, or related field. ITIL or other relevant certification. Understanding of SaaS security and compliance best practices. What We Offer Opportunity to work on cutting-edge cloud and storage technologies with top enterprise clients. Collaborative and supportive team environment with focus on professional growth. Competitive compensation and benefits package. Experience: minimum 7+ years Mode of Work: Onsite Reports To: CTO Location: Hyderabad Employment Type: Full-Time, Onsite (customer site) What Sets us Apart Opportunity to make a difference in a rapidly growing company while working directly with enterprise customers You will be challenged and encouraged to broaden your skills in a strategic customer-facing role Great health benefits, PTO, and holiday policies Professional development opportunities and exposure to cutting-edge enterprise technologies Direct impact on customer success and platform optimization WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation and deliver results. Truth Honesty, integrity and ethical behavior are our truths. Show more Show less
About Worksoft: Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft's automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About the Role: We are seeking an experienced Senior Technical Support Engineer to join our team supporting enterprise clients with complex cloud, storage, and virtualization environments. This role focuses on advanced technical escalation management, troubleshooting, and ensuring customer success through expert resolution of infrastructure-related challenges. You will work closely with customers, internal teams, and vendors to deliver high-quality support and operational excellence in a fast-paced, dynamic environment. Key Responsibilities: Serve as a senior escalation point for complex technical issues related to storage systems, virtualization (VMware), cloud infrastructure (AWS, Azure), and backup/disaster recovery solutions. Collaborate with customer account teams and vendors to resolve high-severity incidents and minimize business impact. Lead root cause analysis and coordinate with engineering to facilitate timely defect resolution and product improvements. Conduct audits and compliance checks (e.g., SOC2) within customer datacenters to maintain operational standards. Support data migrations, system upgrades, and onboarding of new customers with focus on performance and availability. Maintain detailed documentation of escalations and resolutions to support knowledge sharing and continuous improvement. Provide proactive monitoring and participate in incident prevention activities using tools like ServiceNow, Zenoss, and Crowdstrike. Communicate effectively with technical and non-technical stakeholders, ensuring customer satisfaction and trust. Required Skills & Experience: Bachelor s degree in Information Technology, Computer Science, or related field. 7+ years experience in enterprise technical support, escalation engineering, or cloud infrastructure roles. Deep expertise in storage technologies (NetApp FAS, RAID, deduplication), virtualization (VMware vSphere), and cloud platforms (AWS, Azure). Strong experience with backup, replication, disaster recovery, and high availability environments. Skilled in troubleshooting Linux/Windows server environments and networking concepts. Experience with monitoring and endpoint security tools such as ServiceNow, Zenoss, Crowdstrike. Excellent customer communication and vendor management skills. Ability to work onsite at customer datacenter in Sunnyvale, CA, with occasional travel. Preferred Certifications: NetApp Certified Data Management Administrator (NCDA) or equivalent VMware Certified Professional (VCP) AWS Certified Solutions Architect or similar ITIL Foundation or equivalent What We Offer: Opportunity to work on cutting-edge cloud and storage technologies with top enterprise clients. Collaborative and supportive team environment with focus on professional growth. Competitive compensation and benefits package. Experience: minimum 7+ years Mode of Work: Onsite Location: Hyderabad What Sets us Apart? Opportunity to make a difference in a rapidly growing company while working directly with enterprise customers You will be challenged and encouraged to broaden your skills in a strategic customer-facing role Great health benefits, PTO, and holiday policies Professional development opportunities and exposure to cutting-edge enterprise technologies Direct impact on customer success and platform optimization WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation and deliver results. Truth Honesty, integrity and ethical behavior are our truths.
About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft's automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About This Role We're looking for an experienced HR leader to drive our India operations while supporting our global team. You'll be the go-to HR expert for our Hyderabad office, ensuring compliance, building great employee experiences, and partnering with leadership on strategic initiatives. What You'll Do India HR Leadership Lead HR operations for our India team, ensuring compliance with local labor laws Handle employee relations, performance management, and workplace culture initiatives Manage benefits, vendor relationships, and office operations for Hyderabad location Drive diversity, equity, and inclusion programs Global & Regional Support Support EMEA operations and collaborate on global HR strategy Partner with VP, HR on workforce planning and organizational development Lead special projects and cross-functional initiatives Provide accounting oversight and budget management support Team Development Manage and develop HR team members Create data-driven HR metrics and analytics Execute comprehensive project plans with measurable outcomes What We're Looking For Required: Bachelor's degree in HR, Business, or related field 10+ years of HR experience with leadership responsibilities Experience with Indian labor laws and local business practices Knowledge of UK HR practices, laws, and policies Strong employee relations and problem-solving skills Excellent communication and project management abilities Proficiency in HRIS systems and Microsoft Office Preferred Experience with US-based companies or global operations Team management and development experience HR certifications (SHRM, HRCI, etc.) Advanced degree (MBA, Master's in HR) Why You'll Love This Role Lead strategic HR initiatives with global impact Build and develop a high-performing HR team Work in a collaborative, international environment Drive meaningful change in employee experience and organizational culture Experience: minimum 10+ years Mode of Work: Hybrid Reports To: VP, Human Resources Location: Hyderabad What Sets us Apart? Opportunity to make a difference in a rapidly growing company while working directly with enterprise customers You will be challenged and encouraged to broaden your skills in a strategic customer-facing role Great health benefits, PTO, and holiday policies Professional development opportunities and exposure to cutting-edge enterprise technologies Direct impact on customer success and platform optimization WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation and deliver results. Truth Honesty, integrity and ethical behavior are our truths. 11 AM-8 PM IST
Were looking for an experienced HR leader to drive our India operations while supporting our global team. Youll be the go-to HR expert for our Hyderabad office, ensuring compliance, building great employee experiences, and partnering with leadership on strategic initiatives. What Youll Do India HR Leadership Lead HR operations for our India team, ensuring compliance with local labor laws Handle employee relations, performance management, and workplace culture initiatives Manage benefits, vendor relationships, and office operations for Hyderabad location Drive diversity, equity, and inclusion programs Global & Regional Support Support EMEA operations and collaborate on global HR strategy Partner with VP, HR on workforce planning and organizational development Lead special projects and cross-functional initiatives Provide accounting oversight and budget management support Team Development Manage and develop HR team members Create data-driven HR metrics and analytics Execute comprehensive project plans with measurable outcomes What Were Looking For Required: Bachelors degree in HR, Business, or related field 10+ years of HR experience with leadership responsibilities Experience with Indian labor laws and local business practices Knowledge of UK HR practices, laws, and policies Strong employee relations and problem-solving skills Excellent communication and project management abilities Proficiency in HRIS systems and Microsoft Office Preferred: Experience with US-based companies or global operations Team management and development experience HR certifications (SHRM, HRCI, etc.) Advanced degree (MBA, Masters in HR) Why Youll Love This Role Lead strategic HR initiatives with global impact Build and develop a high-performing HR team Work in a collaborative, international environment Drive meaningful change in employee experience and organizational culture What Sets us Apart Opportunity to make a difference in a rapidly growing company while working directly with enterprise customers You will be challenged and encouraged to broaden your skills in a strategic customer-facing role Great health benefits, PTO, and holiday policies Professional development opportunities and exposure to cutting-edge enterprise technologies Direct impact on customer success and platform optimization WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation and deliver results. Truth Honesty, integrity and ethical behavior are our truths.
About Worksoft Worksoft empowers you and your team to deliver flawless applications faster and more efficiently by offering the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments. Worksoft's solutions ensure the quality and resilience of business processes by automating tests for SAP, Oracle, and other enterprise applications. The company is recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft's automation is integrated into ERP practices to support Agile, DevOps, and SAFe methodologies, ultimately accelerating digital transformations. About This Role As an experienced HR leader, your role at Worksoft involves driving the India operations while providing support to the global team. You will serve as the go-to HR expert for the Hyderabad office, ensuring compliance, fostering great employee experiences, and collaborating with leadership on strategic initiatives. What You'll Do In your role: - Lead HR operations for the India team, ensuring compliance with local labor laws - Manage employee relations, performance management, and workplace culture initiatives - Oversee benefits, vendor relationships, and office operations for the Hyderabad location - Drive diversity, equity, and inclusion programs - Support EMEA operations and contribute to global HR strategy - Collaborate with the VP, HR on workforce planning and organizational development - Lead special projects and cross-functional initiatives - Provide oversight on accounting and support budget management - Manage and develop HR team members - Develop data-driven HR metrics and analytics - Execute comprehensive project plans with measurable outcomes What We're Looking For Required qualifications: - Bachelor's degree in HR, Business, or a related field - Over 10 years of HR experience with leadership responsibilities - Experience with Indian labor laws and local business practices - Knowledge of UK HR practices, laws, and policies - Strong employee relations and problem-solving skills - Excellent communication and project management abilities - Proficiency in HRIS systems and Microsoft Office Preferred qualifications: - Experience with US-based companies or global operations - Experience in team management and development - HR certifications (SHRM, HRCI, etc.) - Advanced degree (MBA, Master's in HR) Why You'll Love This Role In this role, you will: - Lead strategic HR initiatives with global impact - Build and develop a high-performing HR team - Work in a collaborative, international environment - Drive meaningful change in employee experience and organizational culture Experience: minimum 10+ years Mode of Work: Hybrid Reports To: VP, Human Resources Location: Hyderabad What Sets us Apart At Worksoft, you will find: - Opportunity to contribute to a rapidly growing company while collaborating directly with enterprise customers - Challenge and encouragement to enhance your skills in a customer-facing role - Great health benefits, PTO, and holiday policies - Professional development opportunities and exposure to cutting-edge enterprise technologies - Direct impact on customer success and platform optimization WORKSOFT VALUES At Worksoft, we value: - Team: No egos here, just great people, fun, flexibility, and trust. - Respect: We welcome, include, and respect everyone. - Urgency: Have the courage to take risks, uncover opportunities, and seize the moment. - Success: Take ownership, drive innovation, and deliver results. - Truth: Honesty, integrity, and ethical behavior are our truths. Working Hours: 11 AM-8 PM IST,
About Worksoft: Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft's automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About This Role We're looking for an experienced HR leader to drive our India operations while supporting our global team. You'll be the go-to HR expert for our Hyderabad office, ensuring compliance, building great employee experiences, and partnering with leadership on strategic initiatives. What You'll Do India HR Leadership Lead HR operations for our India team, ensuring compliance with local labor laws Handle employee relations, performance management, and workplace culture initiatives Manage benefits, vendor relationships, and office operations for Hyderabad location Drive diversity, equity, and inclusion programs Global & Regional Support Support EMEA operations and collaborate on global HR strategy Partner with VP, HR on workforce planning and organizational development Lead special projects and cross-functional initiatives Provide accounting oversight and budget management support Team Development Manage and develop HR team members Create data-driven HR metrics and analytics Execute comprehensive project plans with measurable outcomes What We're Looking For Required: Bachelor's degree in HR, Business, or related field 10+ years of HR experience with leadership responsibilities Experience with Indian labor laws and local business practices Knowledge of UK HR practices, laws, and policies Strong employee relations and problem-solving skills Excellent communication and project management abilities Proficiency in HRIS systems and Microsoft Office Preferred: Experience with US-based companies or global operations Team management and development experience HR certifications (SHRM, HRCI, etc.) Advanced degree (MBA, Master's in HR) Why You'll Love This Role Lead strategic HR initiatives with global impact Build and develop a high-performing HR team Work in a collaborative, international environment Drive meaningful change in employee experience and organizational culture Experience: minimum 10+ years Mode of Work: Hybrid Reports To: VP, Human Resources Location: Hyderabad What Sets us Apart? Opportunity to make a difference in a rapidly growing company while working directly with enterprise customers You will be challenged and encouraged to broaden your skills in a strategic customer-facing role Great health benefits, PTO, and holiday policies Professional development opportunities and exposure to cutting-edge enterprise technologies Direct impact on customer success and platform optimization
About Worksoft: Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the gold standard” for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About the Job: We are looking for a Mid-Level Full Stack Developer to join our dynamic, agile (scrum) team in creating and growing an industry leading application suite. If you have experience in developing scalable, high-quality software, and you like working in a highly collaborative agile development environment, you'll fit in well with our team. The ideal candidate should be self-motivated, multi-tasker, and demonstrated team-player. Key Responsibilities: Turn user stories, feature requests and defect reports into quality software changes for our customers. Develop software solutions by conferring with product owners, understanding system behaviour, and proposing solutions while following the software development lifecycle. Design, develop, modify, implement, and support software components anywhere in the software stack. Ensure the responsiveness, scalability, and performance of applications. Write clean, efficient, and well-documented code following best practices. Collaborate with customers to troubleshoot complex software issues, and deliver practical, efficient, and quality technical solutions. Mentor and guide junior developers, providing technical direction, reviewing their code, and helping them grow their skills. Remain current on new technologies and available vendor packages. Evaluate and make recommendations as necessary. Work with a team to develop software solutions using Scrum methodology in two-week sprints. Work in close partnership with cross-functional teams and management. Technology Skills Required: Extensive experience in design, development and testing of web-based enterprise systems using .NET technologies. Knowledge in architecting solutions and leading technical discussions. Bachelor’s degree in computer science, Engineering, or a related field. Object-oriented design and design patterns Microsoft .Net Framework and C# (Async/Await, LINQ, Generics etc.) Web API Proficient in frontend technologies: HTML, CSS, JavaScript (Angular). Experience with databases (MS SQL Server) Familiarity with version control systems (Git). Experience with Azure Cloud technologies and SaaS product development. Nice to haves: Experience with Windows Forms, WPF, MAUI, and Blazor. Soft Skills: Excellent communication skills both written and verbal. A desire to solve complex problems with elegant solutions. The ability to work well with a team of motivated, smart people Why Join Us: A collaborative and supportive team environment. Access to multiple technologies and tools. Grow your soft skills by collaborating with customers. Competitive salary and benefits package. Flexible working hours and remote work options. Experience: 4-6 years Worksoft is committed to creating a diverse and inclusive workplace where our colleagues can be themselves, have equal opportunities, and can perform at their best. WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation and deliver results. Truth Honesty, integrity and ethical behavior are our truths.
About Worksoft: Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the gold standard for SAP automated testing. Worksoft’s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. Key Responsibilities: Turn user stories, feature requests and defect reports into quality software changes for our customers. Develop software solutions by conferring with product owners, understanding system behaviour, and proposing solutions while following the software development lifecycle. Design, develop, modify, implement, and support software components anywhere in the software stack. Ensure the responsiveness, scalability, and performance of applications. Write clean, efficient, and well-documented code following best practices. Collaborate with customers to troubleshoot software issues, and deliver practical, efficient, and quality technical solutions. Work with a team to develop software solutions using Scrum methodology in two-week sprints. Work in close partnership with cross-functional teams and management. Skills Required: Experience in development and testing of web-based enterprise systems using .NET technologies. Knowledge of design patterns Microsoft .Net Framework and C# (Async/Await, LINQ, Generics etc.) Web API Familiarity in frontend technologies: HTML, CSS, JavaScript (Angular). Experience with databases (MS SQL Server) Soft Skills: Excellent communication skills both written and verbal. A desire to solve complex problems with elegant solutions. The ability to work well with a team of motivated, smart people Why Join Us: A collaborative and supportive team environment. Access to multiple technologies and tools. Grow your soft skills by collaborating with customers. Competitive salary and benefits package. Flexible working hours and remote work options. Experience: Bachelor’s degree in computer science, Engineering, or a related field. 2 yrs of Development experience. Worksoft is committed to creating a diverse and inclusive workplace where our colleagues can be themselves, have equal opportunities, and can perform at their best.
About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft&aposs automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About This Role We&aposre looking for an experienced HR leader to drive our India operations while supporting our global team. You&aposll be the go-to HR expert for our Hyderabad office, ensuring compliance, building great employee experiences, and partnering with leadership on strategic initiatives. What You&aposll Do India HR Leadership Lead HR operations for our India team, ensuring compliance with local labor laws Handle employee relations, performance management, and workplace culture initiatives Manage benefits, vendor relationships, and office operations for Hyderabad location Drive diversity, equity, and inclusion programs Global & Regional Support Support EMEA operations and collaborate on global HR strategy Partner with VP, HR on workforce planning and organizational development Lead special projects and cross-functional initiatives Provide accounting oversight and budget management support Team Development Manage and develop HR team members Create data-driven HR metrics and analytics Execute comprehensive project plans with measurable outcomes What We&aposre Looking For Required: Bachelor&aposs degree in HR, Business, or related field 10+ years of HR experience with leadership responsibilities Experience with Indian labor laws and local business practices Knowledge of UK HR practices, laws, and policies Strong employee relations and problem-solving skills Excellent communication and project management abilities Proficiency in HRIS systems and Microsoft Office Preferred Experience with US-based companies or global operations Team management and development experience HR certifications (SHRM, HRCI, etc.) Advanced degree (MBA, Master&aposs in HR) Why You&aposll Love This Role Lead strategic HR initiatives with global impact Build and develop a high-performing HR team Work in a collaborative, international environment Drive meaningful change in employee experience and organizational culture Experience: minimum 10+ years Mode of Work: Hybrid Reports To: VP, Human Resources Location: Hyderabad What Sets us Apart Opportunity to make a difference in a rapidly growing company while working directly with enterprise customers You will be challenged and encouraged to broaden your skills in a strategic customer-facing role Great health benefits, PTO, and holiday policies Professional development opportunities and exposure to cutting-edge enterprise technologies Direct impact on customer success and platform optimization WORKSOFT VALUES Team No egos here ... just great people, fun, flexibility and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. Success Take ownership, drive innovation and deliver results. Truth Honesty, integrity and ethical behavior are our truths. 11 AM-8 PM IST Show more Show less