Customer Success Manager

Company Description

HEN Technologies is a deep-tech company pioneering the world’s first end-to-end intelligent fire suppression ecosystem utilizing AI, IoT, and advanced fluid dynamics. Dedicated to modernizing fire prevention and response, the company focuses on creating smarter, water-efficient, and data-driven solutions for enhanced safety. With its innovative Fluid-IQ™ analytics platform and IoT-enabled devices, HEN’s technology transforms fire response into a predictive and adaptive system. Trusted by over 750 organizations globally, including CAL FIRE and the U.S. military, HEN is shaping the future of emergency response with real-time data and AI-driven insights.

Role Description

This is a full-time remote role for a Customer Success Manager. The responsibilities include managing customer relationships, ensuring satisfaction, and driving retention through personalized support and solutions. The role involves analyzing customer data, identifying opportunities for improvement, and providing strategic guidance to meet customer goals. Additionally, the Customer Success Manager will collaborate with internal teams to address concerns and advocate for customer needs.

Qualifications

• Experience in Customer Satisfaction and Customer Service
• Strong skills in Relationship Building and Customer Retention
• Ability to analyze complex data and provide strategic insights with strong Analytical Skills
• Excellent communication and problem-solving abilities
• Ability to work effectively in a remote environment with minimal supervision
• Background in technology, fire safety, or related industries is a plus
• Bachelor’s degree in Business, Communication, or a related field is preferred