Customer Success Manager

Job Title

Customer Success Manager

Company

Chhapai – Premium Design, Printing & Gifting Brand

Location

Chandigarh (On-site)

Role Overview

We are looking for a proactive customer success manager who will manage customer relationships and actively drive sales. This role combines lead handling, client servicing, follow-ups, order coordination, and revenue generation while ensuring a smooth premium experience for every Chhapai client.

Key Responsibilities

Sales & Lead Conversion

• Handle incoming leads from WhatsApp, calls, website, walk-ins, and social platforms
• Understand client requirements and pitch suitable design, print, and gifting solutions
• Prepare quotations, follow up consistently, and close deals
• Upsell and cross-sell products (cards, packaging, hampers, corporate gifting, stationery, etc.)
• Work towards monthly and quarterly sales targets

CRM & Client Management

• Maintain complete client data, communication history, and order details in CRM
• Act as the main point of contact for clients from inquiry to post-delivery
• Build long-term relationships for repeat orders and referrals
• Handle client concerns, changes, and feedback professionally

Internal Coordination

• Brief design team with accurate client requirements and timelines
• Coordinate with production team to ensure correct specs, quality, and delivery schedules
• Track approvals, revisions, and production status
• Ensure error-free handover between sales, design, and factory teams

Order Tracking & Reporting

• Track order progress, pending payments, approvals, and dispatches
• Share regular updates with clients
• Maintain sales, follow-up, and conversion reports
• Assist management with insights on customer trends and opportunities

Skills & Qualifications

• 1–2 years experience in sales, CRM, or client servicing
• Strong communication, negotiation, and follow-up skills
• Ability to sell premium products confidently
• Highly organized with attention to detail
• Comfortable with CRM tools, Excel, WhatsApp Business, and email
• Target-driven mindset with customer-first approach

Preferred Experience

• Printing, design studios, gifting, packaging, luxury retail, or agency background
• B2C and/or B2B sales experience.

Why Join Chhapai (Culture & Exposure)

• Work closely with founders and decision-makers
• Young, creative, and execution-driven team culture
• Your ideas, follow-ups, and initiative directly impact revenue and brand image.

Why Join Chhapai (Culture & Exposure)

• Work closely with founders and decision-makers
• Young, creative, and execution-driven team culture
• Your ideas, follow-ups, and initiative directly impact revenue and brand imag

Job Type: Full-time

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person