Senior Manager Sales Operations

Company Description

HEN Technologies is a deep-tech company building the world’s first end-to-end intelligent fire suppression ecosystem, utilizing AI, IoT, and advanced fluid dynamics. The company’s mission is to modernize fire prevention and response by replacing outdated systems with connected, data-driven technology that is more water-efficient and intelligently coordinated. Its patented Fluid-IQ™ analytics platform and IoT-enabled devices transform fire response into a predictive, adaptive network. In just two years, over 750 organizations, including CAL FIRE and the U.S. military, have adopted its technology. HEN Technologies is building the digital backbone for global fire defense with real-time data and AI-driven insights.

Key Responsibilities

Sales Operations & Process Excellence

• Oversee the end-to-end sales funnel – from lead generation to order closure and post-sale tracking.
• Build and maintain dashboards and KPIs for sales performance, funnel health, and conversion analytics.
• Partner with regional sales managers (RSMs) to optimize coverage, demo planning, and regional penetration.
• Drive sales efficiency through process automation and standardization.

CRM & Data Management

• Lead implementation, integration, and optimization of CRM systems (HubSpot, Salesforce, or similar).
• Ensure accurate, timely data entry and reporting by sales and distributor teams.
• Build workflows and dashboards to support forecasting, territory tracking, and pipeline reviews.

Partner & Distributor Enablement

• Serve as a liaison between Hen Nozzles and our distributor network – ensuring alignment, visibility, and performance tracking.
• Support the “State <> Distributor” model by managing authorizations, pricing alignment, and performance reviews.
• Identify and onboard champion distributors; implement programs to strengthen channel loyalty and growth.

Sales Planning & Strategy Support

• Work with leadership to design incentive plans, target allocation, and regional growth initiatives.
• Provide analytical support for pricing, product mix, and new product introductions.
• Ensure consistent communication and coordination between field sales, marketing, and operations.

Qualifications & Skills

Education & Experience:

• Bachelor’s degree required; MBA or equivalent in Sales/Operations preferred.
• 6–10 years of experience in

  sales operations, channel sales, or business operations

  , preferably in industrial/B2B environments.

Technical & Functional Skills:

• Proficiency in CRM tools such as

  HubSpot

  ,

  Salesforce

  , or equivalent.
• Strong analytical ability with experience in

  Excel

  ,

  Google Sheets

  , and

  reporting dashboards

  .
• Experience in

  sales funnel management

  ,

  territory planning

  , and

  sales forecasting

  .
• Solid understanding of

  distributor and partner management

  models.

Soft Skills:

• Strong communication and stakeholder management skills.
• Ability to work cross-functionally and manage multiple priorities.
• Structured thinker with a bias for execution and process improvement.

Why Join Us

• Work from Anywhere:

  Enjoy the flexibility of a remote-first setup while staying deeply connected with a fast-moving, globally distributed team.

• High Ownership, Real Impact:

  Every decision you make directly shapes how our products reach customers and how our business scales — no layers, no silos.

• Global Exposure:

  Collaborate with partners, distributors, and teammates across Asia, Europe, and the U.S., gaining insights from diverse markets and perspectives.

• Competitive Compensation:

  We offer a performance-driven package that rewards outcomes and long-term value creation.

• Exceptional Team:

  Join a world-class group of professionals and problem-solvers — including startup scalers, scientists, and experts from leading organizations such as

  McKinsey, Tesla, Uber, NASA, SEA, etc.

  — all united by the mission to build the most trusted fire defense system globally.