550 Upsell Jobs

Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Salary up to 35000/- Call @ Nancy 7470918234

Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Account Rep Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Identifying customer needs, presenting products or services, negotiating deals (renewals/upsell/cross sale), and building relationships to drive sales and achieve business goals. What are we looking for 1.Lead Generation & Qualification:Prospecting:Identifying, reaching out to potential customers who could benefit from the technical solutions being offered.Customer Research:Thoroughly researching potential clients to understand their needs, challenges, and decision-making processes.Lead Qualification:Determining which prospects are genuinely interested and have the ability to purchase the solution.2.Needs Assessment & Solution Proposal:Discovery & Communication:Engaging with prospects to understand their specific needs, pain points, and business goals.Technical Expertise:Demonstrating a strong understanding of the technical solutions and how they can address customer challenges.Presenting Solutions:Crafting and delivering compelling presentations that clearly articulate the value proposition of the solutions.3.Negotiation & Closing:Contract Negotiation:Working with clients to reach mutually beneficial agreements on pricing, terms, and other contractual details.Overcoming Objections:Addressing and resolving any concerns or hesitations raised by the client.Closing the Deal:Successfully securing the agreement and moving the prospect into the client stage.4. Must have technical/software sales experienceA seller should have experience working in a fast paced, challenging environment Roles and Responsibilities: 1.Lead Generation & Qualification:Prospecting:Identifying, reaching out to potential customers who could benefit from the technical solutions being offered.Customer Research:Thoroughly researching potential clients to understand their needs, challenges, and decision-making processes.Lead Qualification:Determining which prospects are genuinely interested and have the ability to purchase the solution.2.Needs Assessment & Solution Proposal:Discovery & Communication:Engaging with prospects to understand their specific needs, pain points, and business goals.Technical Expertise:Demonstrating a strong understanding of the technical solutions and how they can address customer challenges.Presenting Solutions:Crafting and delivering compelling presentations that clearly articulate the value proposition of the solutions.3.Negotiation & Closing:Contract Negotiation:Working with clients to reach mutually beneficial agreements on pricing, terms, and other contractual details.Overcoming Objections:Addressing and resolving any concerns or hesitations raised by the client.Closing the Deal:Successfully securing the agreement and moving the prospect into the client stage.4.Must have technical/software sales experience Qualification Any Graduation

We have 500+ positions, active for Different voice processes. Hiring is open for a TOP 1 MNC located at Gurgaon No of Positions: 520 Hiring Freshers & Experienced candidates, who are interested for the VOICE process. Freshers salary: 17K to 30K ( Depending on assessment scores) Experienced Salary : 23K to 35K ( Depending on assessment scores) Education Qualification: Grad & UG Job location : Gurgaon CONTACT IMMEDIATELY Senior HR Manisha - 9541651940 ( Call & Must WhatsApp the CV/ Basic details) Email: manishadembi223@gmail.com NO CHARGES : TOUCH CONSULTANTS

We have 300+ positions active for Voice & Chat processes for a TOP 1 MNC located at Gurgaon. No of Positions: 370 --------------------------------------------------------------------------- Minimum 1 year of customer support experience is mandatory. Experienced Salary : Upto 26K ( Depending on assessment scores) + Incentives & Other Perks. Education Qualification: Graduates /UG Job location : Gurgaon One Side / BOTH SIDE CABS are available , depends on candidate preference. CONTACT IMMEDIATELY Senior HR Manisha - 9541651940 ( Call & Must WhatsApp the CV/ Basic details) Email: manishadembi223@gmail.com NO CHARGES : TOUCH CONSULTANTS

Role & responsibilities Student Outreach: Reach out to prospective students who have submitted inquiries online, using phone or email communication channels primarily. Information Dissemination : Provide detailed information about academic programs, admission requirements, and scholarship opportunities to potential students. Admissions Guidance : Assist prospective students in understanding the admissions process, including application submission, document requirements, and deadlines. Needs Assessment : Conduct needs assessments to identify the academic and career goals of each student and guide them in selecting programs that align with their objectives. Virtual Advising : Conduct one-on-one advising sessions with students to address questions, concerns, and provide guidance on academic and career planning. Sales Targets : Achieve monthly, quarterly, and annual deposit, and enrolment targets to contribute to the institution's growth. Key Performance Indicators (KPIs) : Monitor and achieve KPIs, including conversion rates, application submission rates, student engagement rates (such as number of calls, and average response time), and enrolment frates. Follow-up and Relationship Building : Maintain regular contact with prospective students to build strong, supportive relationships and encourage their continued interest in our program by following set profiling techniques and processes. Collaboration : Collaborate with the other teams as instructed by leaders to coordinate information sessions, virtual open houses, and other events. Compliance : Ensure that all advising activities adhere to institutional policies, industry regulations, and ethical standards Preferred candidate profile 2 plus years of relevant experience. • Prior experience in student, admissions, or educational counselling is an advantage. Experience with Canadian institutes / immigration will be preferred. • Familiarity with customer relationship management (CRM) - salesforce system is a plus. • Proven customer service skills and an excellent communicator. • Outstanding administrative and organization skills, ability to deliver against several priorities. • Excellent presentation skills, with accuracy, attention to detail and a methodical approach. Perks and benefits The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 10 days (about 1 and a half weeks) of medical leave, 6 days of casual leave, 18 days (about 2 and a half weeks) of earned leave, 1 day of Happiness Leave, apart from 10 days (about 1 and a half weeks) of statutory leave, totalling to 45 days (about 1 and a half months) time off in a year If interested please share your updated CV : dhana.laxmi@guseducationindia.com

About Us At SentinelOne, were redefining cybersecurity by pushing the limits of whats possible?leveraging AI-powered, data-driven innovation to stay ahead of tomorrows threats From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do Were looking for passionate individuals who thrive in collaborative environments and are eager to drive impact If youre excited about solving complex challenges in bold, innovative ways, wed love to connect with you What are we looking for If youre passionate about engaging customers and creating a great experience, you have a place with us SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing all our customers You should have impeccable relationship skills and can create win/win environments for all parties that you work with If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful! What will you do Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally by providing ongoing tailored Customer engagement, including but not limited to customer meetings, health checks, QBRs, and Roadmap reviews Assist with customer lifecycle management in a one-to-many and digital touch model: expeditiously addressing customer questions and concerns to increase adoption and improve the customers experience with SentinelOne Promote product adoption with key Customer stakeholders Represent and advocate customer needs/issues cross-departmentally Shepherd escalated at-risk customers toward resolution Identify and help shepherd opportunities for growth and upsell Ensure customer engagement and current status are logged within the Customer Success platform for appropriate visibility and tracking What skills and knowledge should you bring Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships Prior experience in a Customer Success Manager role handling Enterprise accounts Adept at managing Customer expectations that result in high Customer satisfaction Proven technical skills Ability to understand Customers' challenges and advise them on best practices Impeccable written and verbal communication skills Experience in communicating with Customers from diverse cultures Detail-oriented and analytical Strong team player but still a self-starter Thrives in a multitasking environment and can adjust priorities on-the-fly Experience with SalesForce Previous Security industry experience or demonstrated understanding of cyber security and terminology Why us You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry Industry leading gender-neutral parental leave Paid Company Holidays Paid Sick Time Employee stock purchase program Disability and life insurance Employee assistance program Gym membership reimbursement Cell phone reimbursement Numerous company-sponsored events including regular happy hours and team building events SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics SentinelOne participates in the E-Verify Program for all U S based roles Show more Show less

Walk-in Drive for International Voice Process - Outbound Sales!!! Do mention HR Recruiter name as - Bhavani Rayasam - on your resume for walk-in Experience: 0 to 5 years Location: Hyderabad Salary: Based on Industry Standards Job Description: Role : International voice process (Account Strategist.) Experience : Fresher to Experience. CTC : 3LPA to 4.5LPA Shifts : Flexible to any shifts Cab : Two-way cab facility Benefits : Incentives and Night shift allowance Key Responsibilities & What will you need to succeed in this role? Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long term solutions aligned to the customer's business goals. Build rapport with the customer and maintain rational/neutral communication. Handle objections and continue the conversation to a productive outcome. Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes for book segmentation and engagement. Develop and maintain subject matter expertise on client's marketing solution offerings. Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. Provide updates to the management team on your pipeline and sales forecast objectives and key results. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. International Voice LOB Experience including using of Dialers for OB Calls. Exceptional written & verbal communication skills. Agility. Ability to multitask & Collaborate. Customer centricity. Objection Handling. Stakeholder Management. Qualifications: 1-5 years of overall relevant experience (Sales process experience Mandate). Graduate in any field. Sales knowledge on social media platform. Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). Candidates should be flexible with rostered day offs and working in shifts. Salesforce software working knowledge is good to have. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report topeoplesuccessoperations@marketstar.com immediately

We are seeking an experienced and dynamic Account Manager to drive businessdevelopment and revenue growth in Microsoft Cloud offerings, including Azureand Office 365. The ideal candidate will focus on the enterprise segment,building long-term customer relationships and maximizing regional revenue. KeyResponsibilities: Develop and execute business development strategies in a B2B enterprise environment. Drive revenue growth for Microsoft Cloud offerings (Azure and Office 365) within the region. Identify and capitalize on opportunities within client organizations by understanding their IT needs. Build and maintain strong customer relationships to enhance goodwill and foster trust. Propose customized IT solutions tailored to client requirements. Manage the complete sales lifecycle, from lead generation to closure. Cross-sell and upsell IT products and solutions alongside cloud offerings. Prerequisites: Strong oral and written communication skills. Excellent account management and relationship-building skills. Proven experience selling Microsoft Cloud products, including Azure and Office 365. Prior experience in the Mumbai region during sales tenure is preferred. A bachelors degree is required. A minimum of 5 years of relevant experience in IT sales and business development.

About Info Edge InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-4 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers Adhere to quality standards and processes within defined metrics Required Skills: Good communication skills Active listening skills Strong convincing skills Client handling skills Ability to handle stress and rejection in soliciting clients Flexibility with rotation offs Desired Skills: Prior experience in sales/business development/voice process will be preferred Solution oriented with effective problem solving skills Knowledge of various online portals will be an added advantage Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in

Develop and maintain relationships with key clients Collaborate with sales teams to achieve account targets and goals Conduct research on client needs and market trends Prepare and maintain detailed account management documentation Call 7397778265

Job description: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile: Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance

We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty The ideal candidate will combine strong marketing acumen with technical expertise to deploy innovative retention strategies and optimize communication channels such as push notifications, SMS, WhatsApp, in-app notifications, and email In this role, you will be responsible for driving new customer engagement tactics, improving existing campaigns, and collaborating with cross-functional teams to enhance our CRM platform’s capabilities to meet ambitious revenue and retention targets Key Responsibilities: Innovative Marketing Strategies: Lead and implement cutting-edge CRM strategies that enhance customer engagement across multiple digital channels (Push Notifications, SMS, WhatsApp, In-App notifications, Email). Channel Optimization & Innovation: Explore new technologies, integrate advanced features (e.g., colored background push notifications, rich SMS, dynamic recommendations), and optimize cross-sell/upsell journeys to improve engagement and conversion rates. Collaboration with Tech Teams: Work closely with the tech and product teams to create new campaign triggers, manage data requirements, and implement system upgrades. CRM Platform Ownership: Manage the CRM platform’s performance, ensuring data integrity, tool capability, and overall sustainability. Continuously look for improvements in workflows, journeys, and tools. Campaign Development & Execution: Develop and execute innovative campaigns and customer journeys designed to increase Click-Through Rates and Conversion Rates. Benchmarking & Research: Stay ahead of industry trends by conducting primary and secondary research, benchmarking best practices, and applying insights to improve CRM efforts at Tata Cliq. Analytics & Reporting: Track KPIs, measure the success of CRM campaigns, and evaluate the impact of new initiatives. Provide actionable insights to optimize performance across campaigns. Stakeholder Management: Build strong relationships with cross-functional teams (Tech, Product, Third-Party Vendors) to ensure alignment and smooth execution of CRM initiatives. Requirements: 2-3 years of experience in CRM, Retention Marketing, or Analytics. Hands-on experience with CRM tools such as CleverTap, WebEngage, MoEngage, Netcore, AppsFlyer, HubSpot, or similar platforms. Strong understanding of campaign delivery processes and the ability to interpret campaign data to drive actionable insights. Proven track record of successfully managing and optimizing multi-channel CRM campaigns (Push, SMS, Email, WhatsApp, In-App). Ability to innovate and think outside the box when designing marketing strategies. Strong stakeholder management skills, with the ability to collaborate effectively across teams and negotiate with tech, product, and third-party vendors. Excellent communication skills, with the ability to present complex findings in a clear and actionable manner. Desired Skills: A passion for customer engagement and retention. Knowledge of the latest trends in CRM and digital marketing. Data-driven mindset with a focus on continuous optimization and performance improvement. Familiarity with e-commerce platforms and digital marketing tools.

JOB Title: Customer Success Manager - SuvarnaSetu Job Type: Full Time Reporting to: Director - Sales & Marketing CTC Package: 6 - 7 LPA Job Descriptions: Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and business growth. This role requires a proactive and customer-centric individual who can drive customer success through effective communication, relationship-building, and a deep understanding of the SuvarnaSetu Business App's value proposition. Adaptability, problem-solving skills, and a passion for customers delight are key attributes for success in this role. Job Responsibilities: Product Training: Provide in-depth training sessions to the clients and their staff, showcasing the key features and functionalities of the app. Develop and maintain comprehensive training materials, documentation, and resources. Account Management: Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique requirements. Regularly check in with clients to assess their satisfaction, address concerns, and identify opportunities for improvement. Usage Optimization: Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App. Provide recommendations on additional features or upgrades based on customer needs. Customer Communication: Communicate product updates, new features, and best practices to clients & their staff on a regular basis. Share success stories and case studies to showcase the value of the app and its impact on businesses. Issue Resolution: Act as a liaison between clients and the technical support team, ensuring timely resolution of any issues or concerns. Escalate and prioritize critical clients issues, collaborating with cross-functional teams for swift resolutions. Customer Feedback: Gather clients feedback on their experiences with the SuvarnaSetu Business App. Use feedback to identify areas for improvement and share recommendation to the management and internal teams to implement necessary changes. Renewal Management: Monitor subscription renewals and proactively engage with clients prior to renewal dates. Present the value proposition and benefits of renewing the subscription to secure customer loyalty. Clients’ Advocacy: Identify satisfied customers who can act as advocates for the SuvarnaSetu Business App. Encourage customers to participate in case studies, testimonials, and referral programs to motivate other clients. Regular Reports and Analysis: Establish and track key performance indicators (KPIs) related to clients satisfaction, app usage, and renewal rates. Provide regular reports and insights to management on clients success metrics. Required Skill Sets: Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Familiarity with CRM tools and customer success platforms. Ability to understand client needs and provide effective solutions to create win-win situations. Education: Master OR Bachelor's degree in Business, Marketing, or a related field. Experience: 4 to 5 years proven experience in customer success or account management roles. Add on advantage to the candidate having experience of Jewelry OR Diamond retail/wholesale/manufacturer industry. Location: Based out of Ahmedabad. Willing to travel at Clients’ Site. Company Culture: Our Team comprises motivated individuals that help each other do remarkable things everyday. We face challenges together and we win together. And just like other humans, we make mistakes but we learn from them quickly.

Digital Design Solutions is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

@ Request you to please share resume on shreya.sarraf@indiamart.com or you can WhatsApp resume on 9034322628. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making.

8448100705 Hiring for TOP International Voice Sales Process | International Voice Process |Opportunity to earn-UNLIMITED INCENTIVES Required Candidate profile -Multiple profiles -Customer Care |International Sales Need excellent sales & Comms skills Required Candidate profile CALL& WTSAP: 8448100705 Any International Sales Experience Would Work (Min 06 Months Looking only for International Sales Experience + Excellent Comms Interview Mode: Telephonic (ON SPOT OFFER LETTER

We are looking for a highly skilled and experienced Customer Service Officer to join our team in Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry, with excellent communication skills and a passion for delivering exceptional customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Resolve customer complaints and concerns in a timely and efficient manner. Collaborate with internal teams to improve overall customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services to customers. Job Requirements Strong knowledge of banking operations and procedures. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to build strong relationships with customers and colleagues.

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 1-4 years of experience in customer service, preferably in the BFSI industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to enhance customer satisfaction. Maintain accurate records of customer interactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks. Excellent problem-solving and analytical skills. Proficient in using technology and software applications. Strong attention to detail and organizational skills. Ability to build strong relationships with customers and colleagues. About Company Equitas Small Finance Bank Ltd is a leading player in the BFSI industry, committed to providing exceptional customer service and building long-term relationships with its clients.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-3 years of experience in the BFSI industry, preferably with a background in Mutual Funds. Roles and Responsibility Provide exceptional customer service and support to clients regarding their Mutual Funds investments. Respond to customer inquiries and resolve issues professionally and promptly. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Stay updated on market trends and regulatory changes affecting Mutual Funds. Collaborate with internal teams to resolve complex customer complaints. Identify opportunities to upsell and cross-sell products and services to existing customers. Job Strong knowledge of Mutual Funds products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-7 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer satisfaction. Develop and maintain knowledge of products and services. Identify opportunities to upsell and cross-sell products. Job Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Excellent problem-solving and analytical skills. Proficient in using technology and software applications. Strong attention to detail and organizational skills. Ability to work collaboratively as part of a team. Experience working in a similar role within the BFSI industry is preferred.

We are looking for a skilled Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 7 years of experience in the BFSI industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Develop and maintain strong relationships with customers. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skills. Proficient in using technology and software applications. Strong attention to detail and organizational skills. Ability to work collaboratively as part of a team.

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1 year of experience in the BFSI industry, preferably with a background in telecalling or customer service. Roles and Responsibility Handle inbound and outbound calls from customers to resolve their queries and concerns. Provide excellent customer service and ensure high levels of customer satisfaction. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services to customers. Job Requirements Minimum 1 year of experience in the BFSI industry, preferably in telecalling or customer service. Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and meet deadlines. Basic knowledge of banking products and services is required. Strong problem-solving and analytical skills are necessary. Ability to build rapport with customers and provide excellent customer service. Ref number: 1368284.

We are looking for a highly skilled and experienced Customer Service Officer to join our team in Equitas Small Finance Bank Ltd. The ideal candidate will have 2 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer satisfaction. Develop and maintain knowledge of products and services. Identify opportunities to upsell and cross-sell products. Job Requirements Minimum 2 years of experience in customer service or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of banking operations and financial products is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers and internal stakeholders.

Profile Brief Subscription selling process Blended process of chat and voice Rotational week offs WFH available ( performance based ) Day shit Monthly incentive plan Interested candidates can share their resume on Whatsapp 9999903614 ( Siddharth ) About BU: Jeevansathi is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things. Job Objective: The objective of this role is to sell paid services to the already registered members of the platform via chat/inbound process. Job Description: Connect to our potential customers to convert them from Free to Paid or Upgrade. Sell membership plans over any of these communication channels - phone/chat/video call and update all the details accurately in the CRM software. Achieve sales targets by counseling the registered users of Jeevansathi.com by selling High-Value packs. Maintain communication quality standards as per the defined metrics. Maximize profitability by ensuring higher conversion of leads from calls and chat. Required Skills: Excellent communication skills (both written as well as verbal) Active listening skills Strong convincing skills Client handling skills Chat proficiency Comfortable with Rotation Offs WFH (Work from Home) after 3 months of mandatory training in WFO (Work from office) mode, and afterwards depending upon performance, either WFH or WFO.

Role & responsibilities Corporate Sales Presentation Skills required Maintain Profitable and Productive Relationships with Customers Preferred candidate profile Candidates Should have Good Communication Skills in English Speaking to the corporates on a daily basis Any regional language preferred Freshers can also apply Exp: 0 - 2 years