196 Churn Jobs

Management Accountant Are you someone who loves diving into numbers, uncovering insights, and helping shape smarter business decisions? Would you like to be part of a fast-growing Australian SaaS company that's redefining how organisations listen to and act on customer feedback? At Resonate , were on a mission to build the worlds most powerful Customer Experience (CX) platform one that helps brands truly connect with their customers and employees. Our platform combines AI-driven insights, automation, and analytics to empower organisations to deliver exceptional experiences at every touchpoint. As we continue to grow, were looking for a Management Accountant who's passionate about driving fin...

Responsibilities: Optimize retail operations through churn prediction & mitigation strategies Develop machine learning models using Python & SQL

Drive retention strategy across channels, enhance end-to-end customer journeys, analyze cohorts and CX metrics, improve repeat purchase and LTV, partner with marketing, product and ops, track NPS, CSAT and churn, and build a high-performing CX team. Required Candidate profile 6+ years in retention, CX or growth roles with strong analytical skills. Experience in customer engagement and lifecycle management, ability to convert insights into action. Food tech is preferred.

About Zocket.ai At Zocket.ai , we're not just building software we're reimagining how brands grow . Our AI-powered SaaS platform empowers businesses to create, launch, and scale high-impact ad campaigns in seconds, not months . With cutting-edge GenAI , Agentic AI , and data-driven insights , we're redefining what's possible in digital marketing taking brands from idea to impact faster than ever before . Founded in 2021, Zocket.ai leverages Generative and Agentic AI to help businesses instantly launch and manage ads across Facebook, Instagram, Google, and WhatsApp all from one unified platform. Our flagship AI tools Creative Agent : Transforms simple prompts into stunning, platform-optimized...

Role: Customer Success Executive Client- Google Location; Gurgaon US SHIFT TIMINGS (wfo) Package upto 7.5 LPA 1 year experience need in customer success in IT industry DOJ- 15TH DECEMBER For more info kanak 8287348253 Perks and benefits both sides cabs

We're looking for a Senior Data Scientist who can drive value through: 1. Churn Prediction and Retention Modelling 2. Customer Behaviour Analytics 3. Machine Learning Pipelines 4. Feature Engineering 5. Python, Machine Learning, Data Visualization

Role: Customer Support Lead / Manager - B2B SaaS Location: Hyderabad Work Mode: Work from Office (Full-Time) Travel Requirement: Up to 34 days per quarter, based on business needs Experience: 10+ Years | 3+ Years in People Leadership Industry: SaaS / Technology Role Snapshot We are looking for a seasoned Customer Support Leader who brings deep SaaS expertise, strong people leadership, and a passion for customer excellence . This is a mission-critical leadership role that shapes how our customers experience our product, our teams, and our brand. The ideal candidate is someone who has scaled support teams, built resilient processes, handled enterprise escalations, and driven transformation usi...

Role & responsibilities 1. Campaign Analytics (Primary Responsibility) Own end-to-end campaign evaluation across channels (email, SMS, digital, outbound, branch). Conduct pre-post analysis, A/B testing, uplift assessment, and ROI measurement. Track multiple marketing portfolios, identify deviations, perform variance analysis, and explain causality. 2. Customer Lifecycle & Portfolio Insights Analyze customer behavior across acquisition, engagement, usage, and retention funnels. Build insights for cross-sell, repeat behavior, attrition triggers, and customer journeys. Develop simple visualizations and summaries to communicate findings. 3. Test-and-Learn Strategy Design championchallenger tests...

About Trademo At Trademo, we are transforming global trade and supply chains by leveraging cutting-edge AI technology to provide businesses with unparalleled visibility, compliance, and intelligence solutions. Our AI-driven platform simplifies the complexities of international trade, helping companies mitigate risks, enhance efficiency, and make data-driven decisions with confidence. Our AI-Enhanced Solutions: ? Trademo Intel AI-powered trade intelligence to uncover market trends and competitive insights. ? Trademo Sanctions Screener AI-driven compliance with 650+ global sanctions and PEP lists. ? Trademo Global Trade Compliance Real-time regulatory and tariff data for 140+ countries, with A...

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot custome...

As an experienced professional in subscription businesses, your role will involve owning and delivering subscription revenue targets for Moneycontrol Pro and Super Pro. You will be responsible for ensuring consistent month-on-month and annual growth by developing and executing the end-to-end subscription strategy. This includes acquisition, pricing, packaging, upsell/cross-sell, and identifying new revenue lines to expand the subscription P&L. Your key responsibilities will include: - Developing innovative revenue lines through new product features, content formats, partnerships, B2B deals, and monetization models. - Collaborating with Product, Growth, Marketing, and Technology teams to opti...

Key Responsibilities Own and deliver subscription revenue targets for Moneycontrol Pro and Super Pro, ensuring consistent month-on-month and annual growth. Develop and execute the end-to-end subscription strategy , including acquisition, pricing, packaging, upsell/cross-sell, and new revenue lines to expand the subscription P&L. Identify and build new innovative revenue lines by leveraging new product features, content formats, partnerships, B2B deals and identify and execute new monetization models. Collaborate closely with Product, Growth, Marketing and Technology teams to plan, optimize, and scale marketing and product-led acquisition funnels. Drive performance marketing and lifecycle mar...

JD: https://medibuddy.hire.trakstar.com/jobs/fk0p8q4/ Job Brief: Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients sat...

Experience: 7+ years Mode of Work: Permanent, Remote Shift Timing: Afternoon Shift About the Role We are seeking an experienced and highly analytical FP&A Analyst who will independently lead the financial planning and analysis function. The ideal candidate will be responsible for financial modelling, forecasting, budgeting, reporting, and KPI tracking. This role involves working closely with the CFO and partnering with cross-functional teams to support strategic decision-making. Key Responsibilities Own and lead the FP&A function end-to-end, ensuring accurate and timely financial insights. Develop and maintain complex financial models for forecasting, budgeting, and scenario planning. Prepar...

As a Senior / Lead Product Analyst, you will be responsible for driving data-led product strategies and insights across multiple product lines. Your role will involve leading analytical initiatives, influencing product direction through actionable insights, and mentoring a team of analysts while closely partnering with cross-functional stakeholders. This strategic position is designed for someone who can bridge data with business and product vision to drive measurable impact. **Key Responsibilities:** - Lead end-to-end product analytics to evaluate product performance, identify key trends, and recommend actionable improvements. - Design and maintain advanced dashboards and reports using tool...

Job Description Customer Retention Associate: What you will do: Be part of a 24x7 SMB Retention Team. Triage issues coming from various channels such as phone, chat, email or web portal (Blended process). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests and customer interactions into the case management system. Drive issues through the organization with urgency Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism. Understand the business impact of issues. Stay calm under stressful condit...

Own the retention & engagement charter across the app, driving repeat usage, habit loops, and long-term user loyalty. Work with Engineering, Design, Growth, CRM, and Data teams to build high-quality product features. Leverage retention tools

Role & responsibilities JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. ...

Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we grow and scale! Rol...

Project Name myBiz by MakeMyTrip Position Sr. Executive Payroll Off Roll Education Minimum Graduate Employment type 5.5 days per week Job Description At MakeMyTrip, our client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain our clients accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! Objective...

Role Overview: We are looking for a skilled Senior Salesforce Data Analyst to lead advanced analytics, reporting, and data-driven decision-making within the organization. Your role will involve transforming Salesforce data into valuable business insights, accelerating performance, and providing intelligence at the executive level. You should be a problem-solver with a high sense of ownership and expertise in the Salesforce platform, analytics, and business strategy. Key Responsibilities: - Take ownership of end-to-end Salesforce analytics, including data architecture, dashboards, insights, forecasting, and reporting. - Develop and enhance Sales, Revenue, Customer Success, Marketing, and Prod...

Drive a structured, metrics-driven customer success program that delivers measurable business results. This is not a typical relationship management role; it is a high-impact position focused on performance, data, and strategic engagement. Success Metrics You Will Own Maintain less than 4 percent annual churn rate through proactive engagement Achieve NPS greater than 4 through systematic feedback programs Generate 25 percent referral rate from existing clients Conduct 100 plus patient interviews annually to gather product insights Drive 10 percent annual upsell revenue through expansion opportunities Ensure 50 percent client dashboard adoption within first three months Maintain monthly touch...

To Get the faster Response please fill the google form below. https://forms.gle/ruGZ5ZjyZJtax3sf8 Key Responsibilities 1. Client Relationship Management & Retention: Serve as the main day-to-day contact for a portfolio of clients, building strong, trusted relationships. Conduct regular check-in calls and meetings to ensure client needs are being met and to gather feedback. Support the preparation and delivery of Quarterly Business Reviews (QBRs) led by senior team members. Proactively manage renewal cycles, ensuring a smooth and timely process to achieve high retention rates. 2. Churn Management & Risk Identification: Closely monitor client health scores, product usage data, and support tick...

Key Responsibilities • Act as the single point of contact for assigned parents and students, ensuring consistent communication and support • Own the entire customer lifecycle from onboarding to engagement and retention • Coordinate smooth transitions between sales, academic, and support teams • Conduct regular check-ins to track student progress and gather feedback • Address concerns and resolve escalations with empathy and efficiency • Maintain accurate and up-to-date records in Zoho CRM • Identify and act on opportunities for upselling, renewals, and referrals • Collaborate with internal teams to enhance service delivery and customer satisfaction • Share customer insights to inform product...

Job Title: Renewal Business Executive Department: Customer Retention Salary: 68 LPA + Incentives About Global Financial Datafeeds Global Financial Datafeeds is a leading provider of real-time market data APIs and financial data solutions to traders, analytics platforms, and enterprise applications. We are dedicated to delivering high-performance, reliable, and scalable data solutions that empower informed decision-making. Job Overview The Renewal Business Agent will play a key role in driving customer retention and subscription renewals. This role focuses on engaging with existing customers, ensuring seamless contract renewals, minimising churn, identifying upsell opportunities, and maintain...