127 Churn Jobs

Job Title: Customer Success Analyst Location: India Employment Type: Full-Time Experience Level: Mid-Level (Minimum 2 Years Experience) Reports to: Head of Customer Success About Us Raindrop Systems Inc. is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, Raindrop rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. At Raindrop We're passionate about helping our customers succeed and are looking for a dedicated Customer Success Analyst to join our team and help drive user satisfaction, retention, and long-term growth. Role Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies. ________________________________________ Key Responsibilities • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. • Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). • Monitor key customer health metrics and take action on churn risks or upsell opportunities. • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. • Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. ________________________________________ Requirements • Bachelor’s degree in business, Communications, Marketing, or related field. • 2+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. • Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. • Proven ability to craft engaging and strategic customer success emails and campaigns. • Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. • Experience with HubSpot CRM or similar tools is highly preferred. • Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. • Will be working US Pacific Standard Time.

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor / Business Partner. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 5 - 8 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6.30 PM to 3.30 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) - you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Key Responsibilities: Work across our VIP customer base, managing all products/solutions across the customers IRIS portfolio. Develop a trusted advisor relationship with customers to identify and guide them to their goals Oversea the customer onboarding process and move quickly to achieve value Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy. Manage numerous Customers concurrently and strategically, typically each client will spend in excess of 50,000. Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities. Act as the primary point of contact for the customer and coordinate the deployment of IRIS resources to address the customer’s issues, including managing escalations Conduct regular on and off-site meetings to understand and discuss the customer’s business requirements or issues and explore how we can help address and resolve these issues. Serve as the ‘voice of the customer’ and provide feedback on how IRIS can better serve them to maximise customer success and retention Maintain a deep understanding of our product and help customers adopt the most relevant features/functionality for their specific requirements. You will be expected to keep developing your product knowledge. Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices Use Customer Tracker dashboard to aid assessment of Customer Health and subsequent calls to action. Complete Customer Success Plans for each client and partner to then drive and deliver to the plan. Create Calls to Action within Gainsight to ensure outstanding items are addressed. Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager). Join the onboarding process and ensure a Go Live Review is completed. Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas. Discuss our NPS process with the clients and ensure they are aware of other surveys we carry out. • Understand and follow the escalation process for each function, in order to escalate issues for the benefit of the client or partner. Have a deep understanding of the terms and conditions, subscriptions for each client and partner contracts, in order to achieve maximum value for the benefit of the client and IRIS. Ensure that you have a broad and good product knowledge of IRIS’s products and services, and their roadmaps in order to become a trusted advisor. Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen. Requirements: Experience: 4+ years in International Customer Success (Preferably US and UK) Education: Any Qualification Skills: 5+ years’ experience of client management, such as Customer Success, Account Management, or a related customer-facing discipline Self-starter who can work independently and be a team player Strong project management and organizational skills Excellent relationship building skills, including at senior levels Be able to prioritize tasks and manage your time in a fast-paced environment Excellent verbal and written communication skills, including business presentations Attention to detail is a must Resilience to keep going when faced with challenges Ability to learn new ideas and approaches quickly Good knowledge of product would be advantageous Willingness to work from the Chennai office (Nungambakkam) Comfortable with US Shift timing (6.30 PM – 3.30 AM) 2 Way Cab support will be provided (Pick Up and Drop) If you're passionate about Customer Success excellence and looking to grow in a dynamic international environment, apply now! Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity!

1. Responsible for implementation of the retention process in the company 2. Improve daily productivity and efficiency of team 3. Listen to voice of customers to improve quality of calls and provide inputs to the team and organization Required Candidate profile 1. Min. 5 - 7 Yrs in Collection & Retention process in Telecom/ Banking industry 2. Large team handling, Strong negotiation, communication skills 3. Fluency in English and Tamil language is must

C3 *COMMS required * DAY SHIFT ROTATIONAL - Any day shift of 9 hours with a 1 hour break- 7:30 A.M. TO 10.30 P.M. (any 9 hour shift with a 1 hour break in this window) 2 Rotational weekoff Required Candidate profile HR - AMCAT - OPS - CLIENT (Amcat with SVAR score of 60 is mandatory before client round) Plz enquire about the CIBIL score of candidate. Check if candidate has any loan defaults in the past Perks and benefits Centralized Pick up and drop Thane station

General Insurance company- Bangalore and Mumbai Process - Retention looking for min 2 year of exp in Sales/ Retention! salary up to 7 Lacs, 6 days of working, Shift Day any 2 days off.. Looking for Female Candidates

Minimum 2years in sales experience required same HSc Passed required. 2Rotational week off. Age 24 to 40year max. salary will be25k to 35k per month Depends on Previous salary.

Minimum 2years in sales experience required same HSc Passed required. 2Rotational week off. Age 24 to 40year max. salary will be25k to 35k per month Depends on Previous salary.

Minimum 2years in sales experience required same HSc Passed required. 2Rotational week off. Age 24 to 40year max. salary will be25k to 35k per month Depends on Previous salary.

C3 *COMMS required * DAY SHIFT ROTATIONAL - Any day shift of 9 hours with a 1 hour break- 7:30 A.M. TO 10.30 P.M. (any 9 hour shift with a 1 hour break in this window) 2 Rotational weekoff Required Candidate profile HR - AMCAT - OPS - CLIENT (Amcat with SVAR score of 60 is mandatory before client round) Plz enquire about the CIBIL score of candidate. Check if candidate has any loan defaults in the past Perks and benefits Centralized Pick up and drop Thane station

General Insurance company- Bangalore and Mumbai Process - Retention looking for min 2 year of exp in Sales/ Retention! salary up to 7 Lacs, 6 days of working, Shift Day any 2 days off.. Looking for Female Candidates

Minimum 2years in sales experience required same HSc Passed required. 2Rotational week off. Age 24 to 40year max. salary will be25k to 35k per month Depends on Previous salary.

C3 *COMMS required * DAY SHIFT ROTATIONAL - Any day shift of 9 hours with a 1 hour break- 7:30 A.M. TO 10.30 P.M. (any 9 hour shift with a 1 hour break in this window) 2 Rotational weekoff Required Candidate profile HR - AMCAT - OPS - CLIENT (Amcat with SVAR score of 60 is mandatory before client round) Plz enquire about the CIBIL score of candidate. Check if candidate has any loan defaults in the past Perks and benefits Centralized Pick up and drop Thane station

General Insurance company- Bangalore and Mumbai Process - Retention looking for min 2 year of exp in Sales/ Retention! salary up to 7 Lacs, 6 days of working, Shift Day any 2 days off.. Looking for Female Candidates

US Shift Key accounts management, SaaS, Salesforce, Contract Renewal process, revenue growth, upselling, and cross-selling Log issues with all relevant details, including the nature of the issue, steps to mitigate it, affected users or systems Required Candidate profile Exp as CSM or Account Management role for any international Client US, UK, APAC,EMEA Key accounts management, SaaS, Salesforce, Contract Renewal process, revenue growth, upselling, and cross-selling

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Chanchal- 9251688424

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Ishani 9076592318

As a Lead Product Analyst at our company based in Noida, you will play a pivotal role in our dynamic product team by spearheading data-led product strategies and insights across various product lines. Your responsibilities will encompass leading analytical endeavors, guiding product direction with actionable insights, and mentoring a team of analysts while collaborating closely with cross-functional stakeholders. This strategic position is tailored for an individual who can effectively merge data with business and product vision to drive tangible outcomes. Your primary duties will include: Strategic Data Analysis & Reporting: - Taking charge of end-to-end product analytics to assess product performance, identify significant trends, and propose actionable enhancements. - Crafting and managing advanced dashboards and reports utilizing tools such as Excel, SQL, Python, BigQuery, Power BI, and Google Analytics (GA4). - Defining and monitoring key performance indicators (KPIs) aligned with business objectives, and proactively highlighting opportunities and risks. Advanced Market & User Research: - Conducting thorough market and competitor research to shape product strategy. - Analyzing customer feedback, usage data, and behavioral cues to unearth user needs and pain points. - Keeping abreast of industry trends, benchmarks, and innovations in analytics and digital product strategies. Product Strategy & Development Support: - Collaborating with product managers to outline and enhance product roadmaps based on data-driven insights. - Leading the creation of user stories, success metrics, and A/B testing strategies. - Steering experimentation and validation plans like cohort analysis, retention studies, and heatmaps. Project Leadership & Stakeholder Management: - Overseeing cross-functional analytics projects and ensuring timely delivery of insights to product, tech, and business teams. - Assisting in critical decision-making throughout the product lifecycle, from ideation to post-launch optimization. - Maintaining consistent documentation, visibility, and prioritization of analytics tasks. Team Leadership & Collaboration: - Mentoring junior analysts and aiding in establishing best practices for the analytics function. - Serving as a data advocate within the organization, fostering a culture of data-driven decision-making. - Delivering impactful insights and product recommendations to senior leadership and executive stakeholders. Qualifications: Education: - Bachelor's or Master's degree in Business, Engineering, Economics, Statistics, Computer Science, or a related field. Experience: - 5+ years of experience in product analytics, with a minimum of 2 years in a lead or senior position. - Demonstrated success in influencing product decisions through analytics in a high-growth or product-centric company. Technical Skills: - Proficiency in tools like Excel, SQL, Power BI/Looker Studio, Python or R, BigQuery, and GA4. - Hands-on experience with Firebase, GTM, and data visualization/BI platforms. - Sound knowledge of experimentation frameworks, including A/B testing, hypothesis testing, and statistical significance. - Deep understanding of product funnels, acquisition sources, user retention, and behavioral analytics. Product & Analytical Skills: - Ability to extract insights and shape product strategy effectively. - Proficient in funnel analysis, cohort studies, churn and retention metrics, segmentation, and user flow mapping.,

Skills: Billing Search for relevant government/private tenders (GeM, eProcurement sites), Download tender documents and study scope, terms, and eligibility, Coordinate with technical and sales teams to prepare documentation, Prepare and submit tender forms, EMDs, and supporting documents, Track tender deadlines, corrigendums, and submission status, Maintain tender submission records and files (both soft and hard copy),

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Archana- 9332827358

Job ID:42652 Location:Hyderabad : 504 Fortune Chambers Position Category:Surveyor Position Type:Employee Regular Role purpose: Perform surveys and assess the design, manufacture and in-service aspects of engineering assets against agreed Codes, Standards, specifications and procedures, using experience and knowledge appropriate for routine solutions, Key Responsibilities: Perform technical inspections/assessments against defined specifications/scope and provide advice for service delivery within agreed parameters that include budget constraints and contractual requirements, Assess/recommend the time/value of the work to be undertaken for internal/external clients within an agreed fee/cost structure and issue quotations up to an agreed limit and LRQA's standard terms and conditions meeting job/project requirements, Mentor, coach, give technical guidance to colleagues as appropriate to build capability, capacity and support networks to leverage knowledge transfer and application, Contribute to internal/external client management as appropriate, by acting as point of contact to effectively manage client and LRQA relationships and make recommendations based on client feedback to improve Service Delivery and to help build the business, Produce the deliverable (reports/certificates/documents) within the agreed broad parameters in an appropriate format and take responsibility to review other employees work as requested Discuss/present deliverable to internal/external client at a senior level and suggest alternative solutions where appropriate, Seek new opportunities with existing clients and identify new clients within the region, supporting Sales and Marketing activities Undertake and maintain agreed personal authorisations Follow up training plans, perform activity monitoring/document monitoring and pursue continuous professional development Maintain a high degree of discipline knowledge and awareness, Conduct all activities in line with internal procedures, accreditation schemes, legislation and industry standards, Technical / Professional Qualifications / Requirements: Bachelors degree in Mechanical / Metallurgy / Production Engineering from a recognised University, 10 yearsminimum relevant working experience, ASME AI and / or IBR CP qualification is highly desirable and will be preferred, NDE Level-II qualification in RT, UT, PT & MT, Familiarity with National and International Codes and standards for materials, pressure equipment, and mechanical items, Candidate shall possess sufficient, relevant previous working experience to demonstrate comprehensive understanding of the relevant requirements, knowledge and application Competent in MS Office suite of software, Proficiency in English language commensurate with the work (both written and verbal), Effective interpersonal skills, Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business, Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future ( Group entities ), Copyright LRQA 2021 All rights reserved Terms of use Privacy Policy,

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage, and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: 1. Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage 2. Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call 3. Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience 4. Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer 5. Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: 1. Minimum of 1 year of experience in a similar role 2. Strong communication and interpersonal skills to manage relationships with high-net-worth individuals 3. Excellent organizational and time management skills 4. Ability to work collaboratively with internal teams and external stakeholders 5. Good analytical and problem-solving skills to pre-empt and resolve customer issues 6. Experience in the real estate industry is preferred but not mandatory

Hiring: Sales & Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Sales or Customer Service Fluency in English and Any Regional Language is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 27,000 per month Incentives: Up to 50,000 per month (performance-based) Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT Kamya- 9084148502

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrandsDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Lead your team to drive strategy and pitch new and innovative ideas Must make daily social posts (2 hours per week) The link to the social post is to be posted in Slack Run a weekly podcast (1 hour per week) or join a partner’s podcast This can also be supplemented with recorded video Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist Complete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clients