Customer Success Specialist

As a Customer Success Specialist (CSS) in Pune, India, your primary role will involve supporting the post-sales customer lifecycle by focusing on customer adoption, ongoing support, program optimization, and expansion. You must possess a deep understanding of our customers" business objectives and effectively communicate how our solution aligns with and helps achieve their strategic goals. **Key Responsibilities:** - **Onboarding:** Collaborate with the Sales Team to ensure a seamless customer onboarding process, leading to a successful go-live and introduction for the customer. - **Customer Experience Design:** Assist customers in designing their programs to align with product capabilities while meeting their business objectives and strategies for long-term value and satisfaction. - **Account Escalations:** Address alerts, red flags, or customer issues promptly, providing necessary support and resolution. - **Customer Renewals:** Proactively prioritize resources based on risk, growth potential, and renewal timeframe to drive customer satisfaction. - **Adoption Monitoring:** Keep a close eye on adoption rates of assigned accounts, offering insights to customers and collaborating with Sales and Marketing teams. - **Collaboration:** Work with the Marketing team to develop customer testimonials and referrals, contributing to company goals and growth targets. **Qualifications Required:** - Ability to understand customer requirements and guide them towards identifying financial measures of success. - Data-driven mindset with a focus on consistent engagement processes. - Strong interpersonal, presentation, and communication skills. - Creative problem-solving abilities and a proactive approach to troubleshooting. - Exceptional organizational and analytical skills, capable of performing well under pressure. - Team player with the ability to work independently. - Basic technical understanding and willingness to work in US/UK shifts as needed. Join us in driving customer success, enhancing program effectiveness, and contributing to the growth and profitability targets of our company.,