Customer Success Specialist

You are invited to join Exxat as a Customer Success Specialist, supporting our cloud-based Health Sciences education management platform. In this role, you will play a pivotal part in ensuring our US-based clients maximize the benefits of the Exxat system. Your responsibilities will encompass product expertise, onboarding support, interactive training delivery, process documentation, and effective collaboration with internal teams to drive customer success. As a Product Specialist, you will be expected to possess in-depth knowledge of the Exxat application and offer guidance to users to help them fully utilize its features. You will also need to have a good understanding of the academic disciplines catered to by Exxat and actively participate in User Acceptance Testing (UAT) activities to gather and incorporate valuable product feedback. In the capacity of an Onboarding Specialist, you will be responsible for educating new customers, resolving technical issues, facilitating seamless adoption of Exxat products and services, and documenting onboarding procedures for future reference. Your role will involve quick adaptation to new products or updates, understanding and documenting customer requirements, coordinating with other support teams, ensuring task completion tracking, providing regular updates to the Customer Success Manager and Ops Lead(s), conducting webinars, and contributing to the creation and updating of Standard Operating Procedures (SOPs) and help center documentation. If you are passionate about customer success, possess excellent communication and problem-solving skills, and thrive in a collaborative environment, we welcome your application to join our dynamic team at Exxat.,