Customer Success Specialist

Role Overview: As a Technical Support Specialist, you will unleash your inner detective by troubleshooting complex technical issues and resolving customer problems with precision and care. You will be a customer success advocate, delivering personalized support via phone, email, or chat to build trust and loyalty with customers. Your role will also involve collaborative problem-solving with internal teams to identify solutions and implement fixes, expanding your technical expertise. Additionally, you will act as a data steward, maintaining accurate records of customer interactions using CRM software to ensure seamless continuity. Key Responsibilities: - Troubleshoot complex technical issues and resolve customer problems - Deliver personalized support via phone, email, or chat - Work collaboratively with internal teams to identify solutions and implement fixes - Maintain accurate records of customer interactions using CRM software Qualifications Required: - Excellent verbal and written communication skills - Active listening and empathy with a customer-centric approach - Adaptability, time management, and collaboration skills - Desire for continuous learning and a positive attitude - Attention to detail, analytical thinking, resilience, and a customer-centric mindset (Note: The additional details of the company were not provided in the job description),