Customer Success Specialist

The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. You play a crucial role in transforming their business and driving positive business outcomes as part of the Cisco Customer Experience (CX) organization. **Key Responsibilities:** - Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables to produce quantifiable business outcomes within scope and timeline. - Facilitate high-impact, technology-specific workshops across all levels of an organization to accelerate business initiatives. - Leverage domain specialization to identify and proactively manage risk areas and customer expectations that could impact successful delivery. - Contribute to product and offer improvements by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. - Inspire customers to make tactical and strategic deployment decisions, track long-term business outcomes, collaborate with various teams to improve customer adoption, address product concerns, and drive incremental growth. - Evangelize the end-to-end CX offer strategy and roadmap to internal and external stakeholders. **Qualifications Required:** - Minimum of 12 years of experience in technical consulting or direct customer engagement with a deep understanding of industry-standard processes related to IT security domains. - Insights into technologies such as Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, and Content Security tools. - Detailed understanding of technical fundamentals, best practices, and the ability to articulate how technology can solve business challenges. Preferred qualifications for this role include suggested Cisco technical certifications like CCNP / CCIE, Cisco Success Management certifications, and other relevant certifications such as CISM / CISSP. A degree in Engineering, Computer Science, or related field is preferred. At Cisco, diversity is celebrated, and unique skills and perspectives are valued. Cisco is committed to fostering an inclusive future for all, encouraging learning and development at every career stage. Employees are empowered to be their best selves, with a supportive environment for growth and innovation. Cisco offers quality medical, dental, and vision insurance, a 401(k) plan with a matching contribution, short and long-term disability coverage, basic life insurance, and various wellbeing offerings. Incentives are provided based on revenue attainment and performance, with opportunities to exceed targets and maximize incentive compensation. Join Cisco, where the power of connection and collaboration drives positive change and makes a difference in the world.,