7 Edrs Jobs

The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. You play a crucial role in transforming their business and driving positive business outcomes as part of the Cisco Customer Experience (CX) organization. **Key Responsibilities:** - Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables to produce quantifiable business outcomes within scope and timeline. - Facilitate high-impact, technology-specific workshops across all levels of an organization to accelerate business...

Job Description The Role: As a Senior Information Security Operations Analyst, you will lead the strategic development, implementation, and adoption of the overall Information Security Program. You will lead the investigation and resolution of security events and incidents sourced from log management tools and end-user initiated inquiries and incidents. An important aspect of your role, is to partner with different business units to identify and assess impacts and risks and to lead the Incident Response and Security Awareness processes commensurate with those impacts and risks. Essential Functions: Plan and execute incident response and postmortem exercises, with a focus on creating measurab...

Role Overview: The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. As a CSS, you play a crucial role in transforming their business and driving positive business outcomes. This role is a part of the Cisco Customer Experience (CX) organization. Key Responsibilities: - Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers. - Tailor deliverables to produce quantifiable business outcomes within scope and timeline. - Facilitate high-impact, technology-specific workshops across all levels of an or...

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. Theres another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our peopl...

The Customer Success Specialist (CSS) role is a critical, strategic advisor, and technical expert who engages with customers to accelerate their adoption of Cisco products and solutions. As a CSS, your role within the Cisco Customer Experience (CX) organization is to help transform businesses and drive positive business outcomes. CSSs are subject matter experts in their aligned product or architecture, combining deep technical knowledge with a keen intuition for business. Your responsibilities include providing consultative solutions to customers to help them realize value faster. Mastery of relationship management, account handling, soft skills, and a thorough understanding of the competiti...

The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. As a CSS, you play a crucial role in transforming their business and driving positive business outcomes. This role is a part of the Cisco Customer Experience (CX) organization. As a CSS, you are expected to be a subject matter expert in your aligned product or architecture. By combining your deep technical knowledge with a keen intuition for business, you will provide consultative solutions that help customers realize value faster. Your expertise in relationship manageme...

The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire cu...