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5.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
#Hiring FPGA Design Engineer Exp-5- 8Years Notice Period- 0 to 15Days Location- Bangalore Job Description: RTL and FPGA design, implementation, and timing closure using Xilinx & Synopsys development tools. Bring up and validate the design in the lab and generate test reports. Perform hardware validation tasks and debug IPs. Read, understand, and modify software drivers and scripts. Skills RTL Design & FPGA Implementation: Verilog, System Verilog, Vivado , ISE, Synplify, Design Compiler FPGA Platforms: Xilinx 7-series, Ultrascale/Ultrascale+, Zynq Toolchain Expertise: Xilinx Vivado, Synopsys DC/PT, ModelSim, VCS Hardware Validation: Bitstream generation, on-board debugging, performance tuning Lab Equipment: Oscilloscopes, logic/protocol analyzers, JTAG debuggers Software & Scripting: C, C++, Python, Perl, TCL, Bash Operating Systems: Linux (device driver understanding), embedded systems Interested candidates share your resume to sreeja.s@sasnee.com ,
Posted -1 days ago
3.0 - 6.0 years
5 - 8 Lacs
Madurai
Work from Office
- Managing Sales of Loan Against Property & Business Loans. - Recruit, train and monitor team members & ensuring quality service delivery. - Lead a team of Relationship Managers to generate business through Direct sourcing. - Building the Sales and distribution network in the assigned territory. - Managing loan process from lead generation till disbursement of the loan. - Ensure synergy between sales, credit and operation to ensure the efficiency of business processes
Posted 6 days ago
1.0 - 4.0 years
1 - 5 Lacs
Mumbai
Work from Office
Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network data center systems storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type : On-site Working
Posted 1 week ago
7.0 - 10.0 years
9 - 12 Lacs
Mumbai
Work from Office
Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science with CCNA/CCNP Certification. Total 7 to 10 years of experience Network Administrator Hands on experience on Multicast ,ACI or equivalent technologies from below OEM platforms ,ISE ,Nexus switching, ASR ,VMware NSX Engineer should have expertise in areas like troubleshooting and handling of various Networking devices and technology viz., Networking (LAN/WAN), switches, Routers etc. Configuration and Management of Network devices Understanding, Configuration and administration of Cisco ACI solution Network devices HA configuration build, monitor & support Experience in Network Infrastructure solutions review Experience in performance management and capacity planning for Network requirements Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working
Posted 1 week ago
5.0 - 10.0 years
0 - 0 Lacs
Gurugram
Work from Office
Department: IT Title: Network Architect (Minimum 10 Yrs. EXP) Location: Gurgaon Status: Regular, Full-Time: Travel: Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced Network Architect with expertise in Cisco Application Centric Infrastructure (ACI), Software-Defined Access (SDA), and Data Center networking technologies. The ideal candidate will design, implement, and optimise scalable, secure, and automated network solutions for enterprise and data centre environments. Key Roles & Responsibilities: In this position, you will be required to: Architect and design Cisco ACI-based data center network solutions, ensuring scalability and automation. Implement and optimize Cisco SDA for campus networking with DNA Center and ISE. Define high-level network strategies, roadmaps, and architectures aligned with business objectives. Lead data center network transformations, ensuring high availability and security. Deploy and configure Cisco Nexus switches, UCS, and Hyper converged infrastructure for data center environments. Integrate and manage Cisco DNA Center for automation, policy enforcement, and assurance. Implement Zero Trust principles and micro-segmentation strategies across ACI and SDA networks. Collaborate with security, cloud, and infrastructure teams to develop integrated solutions. Evaluate emerging network technologies and provide recommendations for continuous improvement. Develop and maintain technical documentation, including HLDs, LLDs, and operational guidelines. Troubleshoot complex network issues and provide expert-level support to operational teams. Provide mentorship and training to junior engineers and network teams. Education/Experience: Bachelors or Masters in IT, or a related field. 10+ years of experience in network engineering and architecture, with expertise in Cisco ACI, SDA, and Data Center technologies. Deep knowledge of Cisco ACI, APIC controllers, and multi-site fabric architectures.
Posted 1 week ago
5.0 - 10.0 years
0 - 0 Lacs
Gurugram
Work from Office
Department: IT Title: Network Architect (Minimum 10 Yrs. EXP) Location: Gurgaon Status: Regular, Full-Time Travel: Across the Globe for Project and Business meetings POSITION SUMMARY: We are looking for an experienced Network Architect with Cisco Software-Defined Access (SDA) expertise to design, implement, deploy, troubleshoot and optimize next-generation network infrastructures. The ideal candidate will lead strategic network transformation projects, ensuring high availability, security, and automation using Cisco SDA, DNA Center, Wireless and ISE technologies. Key Roles & Responsibilities: In this position, you will be required to: Architect, design, and deploy Cisco Software-Defined Access (SDA) solutions. Define network strategies, roadmaps, and high-level architectures aligned with business objectives. Led the implementation of Cisco DNA Center for network automation, assurance, and optimisation. Integrate Cisco ISE for policy-based security enforcement and network segmentation. Ensure compliance with Zero Trust principles and micro-segmentation strategies. Oversee network operations, troubleshooting, and optimization of SDA environments. Develop and maintain technical documentation, including HLDs, LLDs, and operational guidelines. Collaborate with security, cloud, and infrastructure teams to design integrated solutions. Evaluate emerging network technologies and recommend best practices for implementation. Provide mentorship and training to junior network engineers and architects. Engage with stakeholders to translate business requirements into scalable network solutions. Cisco SD-WAN (Viptela) and ACI expertise will be an advantage. Education/Experience: Bachelors or Masters in IT, or a related field. 10+ years of experience in network engineering and architecture, with a focus on Cisco SDA. Expert knowledge of Cisco DNA Center, ISE, Wireless and SD-Access technologies. Strong understanding of enterprise networking, automation, and security best practices.
Posted 1 week ago
4.0 - 9.0 years
8 - 14 Lacs
Pune, Mumbai (All Areas)
Work from Office
Job Opportunity: Network Security (L2) Pune / Mumbai Location: Pune / Mumbai Experience: 3+ Years (Cisco Security) Education: Diploma / Bachelor’s / Engineering in Computer Science or Electronics Certifications: Mandatory: CCNA Preferred: CCNP Security or equivalent hands-on experience Role Summary: We are looking for a skilled L2 Network Security Engineer with strong hands-on experience in Cisco security technologies. The ideal candidate will possess in-depth technical expertise, sound troubleshooting abilities, and the drive to work in a dynamic, security-focused environment. Technical Skills: Proficient in Cisco ASA , FTD , FMC Hands-on experience with Cisco Routers (ISR, ASR) Strong understanding of OSPF, iBGP, eBGP Deep knowledge of firewall configurations , failover scenarios , multi-context mode Expertise in VPN technologies: Site-to-Site VPN (IKEv1 & v2) , DMVPN , SSL VPN , GRE tunnels Exposure to Cisco ISE (NAC solutions) Working knowledge of Cisco WSA, ESA Familiar with Port Security , STP , VTP , SNMP , and Syslog Soft Skills: Strong analytical and logical reasoning abilities Effective communication skills for interaction with cross-functional teams Good documentation habits and attention to detail Other Responsibilities: Perform daily operational tasks and checklists Analyze security events and escalate incidents as needed Correlate suspicious logs with other data center or application events If you’re passionate about network security and meet the criteria, we’d love to hear from you. Apply Now or tag someone who’d be a great fit!
Posted 1 week ago
4.0 - 6.0 years
5 - 9 Lacs
Gurugram
Work from Office
The engineer can work Queue hours and pick cases with the team. Cisco leads/team will assist with trainings and such to get them up to speed, however the candidate should already have a foundational understanding of the platforms noted below. Key Skills Required AAA, ISE, RADIUS, TACACS The Technical Consulting Engineer will have a working background in the Security domain Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients, etc Good understanding of Cisco ISE architecture and policies along with R&S concepts Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP Working knowledge of Wireshark & programming languages like Python Experience in working in a Customer support environment with excellent customer handling skills Logical problem-solving approach and analytical skills Minimum qualification Bachelors or masters degree in engineering Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage Linux, VMware knowledge would be a plus Experience in working on Cisco Products - IOS/IOS-XE routers, would be a plus
Posted 1 week ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
What You ll do First thing first, you ll work with a highly motivated team of Cisco, which is named #1 World s Best Workplaces. Technical Assistance Centre (TAC) is a team of highly skilled engineers whose #1 focus is to help customers deploy and operate their networks efficiently while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee happiness scores. Cross function with different global teams Work and support Cisco s customers for Innovative Cloud Security products -Cisco Advanced Malware Protection, Cisco Threat Grid, and SecureX. You will have the opportunity to apply your analytical skills and technical knowledge to seek product and network problems of moderate-high complexity. You will consistently deliver an extraordinary Customer Experience for Cisco Cloud Security products by resolving technical issues over the telephone, email, and remote sessions (WebEx). You will work with critical customer accounts and handle issue requests. You're happy to provide technology/product training and intellectual property material as required. You successfully apply moderate to sophisticated lab setups to recreate and solve problems You will submit complete and accurate bug reports in areas of expertise. You will be providing technical support to partners and/or customers for Cisco technologies, products, and/or solutions. Who You ll Work With The Cloud Security TAC team works on sophisticated issues with some of Cisco's top customers. You will work with a team dedicated to solving our customers most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on coordinated products, services and software platforms. You will provide 2nd/3rd level technical support for Cloud Security Product technologies. Who You Are Cisco seeks a Customer Support Engineer in Cloud Security technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain. You demonstrate a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with persistence and an appreciative view of the customer to hone their skills and advance their career giving customers success while working with an industry leader in networking technology. Minimum Qualifications BE or MS CS/EE/EC with 5+ years of Industry Experience Excellent Verbal and Written Communication skills Experience in resolving sophisticated technical issues in Enterprise Networks Work autonomously & independently Excellent Problem-solving and probing skills. Deep understanding of Networking and Security technology Ability to diagnose and analyze issues through debugs and logs. Desired Skills and competencies : Experience in one or more Security/Cloud Security Technologies and solutions like Firewall, VPN, AAA and Firepower, ISE, Stealthwatch, AMP for endpoints, etc Expertise in solve complex Security related issues. Expertise in fixing complex Security related issues. Experience in solutions like AMP for endpoints Good understanding of solve and operating Linux OS Good understanding of basics of how the web works (concepts related to HTTP) and API Preferred Deep understanding of TCP/IP, Routing, and Switching Fundamentals will be preferred. Customer-facing experience is required. Good interpersonal skills and ability to convince and build a social relationship. The ability to work with a multi-functional and geographically team with varied strengths is expected. CCIE Security - Highly preferred. Solve problems creatively and multi-task in a fast-paced and constantly evolving environment. Ability to assertively communicate and demonstrate Technical Leadership on Solve scenarios, especially over WebEx / telephonic customer conversations Preferred Deep understanding of TCP/IP, Routing and Switching fundamentals will be preferred. Excellent knowledge of Cisco ASA, Firepower, ISE Customer-facing experience is mandatory. Good presentation skills and ability to convince and build a social relationship. Ability to work with a multi-functional and geographically team with varied strengths is expected. CCIE Security - Highly preferred. Solve problems creatively and multi-task in a fast-paced and constantly evolving environment. Ability to Assertively communicate and demonstrate Technical Leadership on Solve scenarios, especially over WebEx / telephonic customer conversations
Posted 1 week ago
5.0 - 10.0 years
6 - 10 Lacs
Gurugram
Work from Office
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. We are seeking a highly skilled Senior Network Security Engineer with deep expertise in Cisco Secure products and solutions to join our growing professional services team. This role will lead security architecture design, deployment, and optimization engagements for enterprise and service provider clients. The ideal candidate is a hands-on engineer and trusted advisor, capable of driving strategic security initiatives while delivering high-impact solutions based on Ciscos security portfolio. Key Responsibilities Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders. Ability to implement design architecture objectives that align with client demand & business goals. Design and implementation of Cisco security technologies such as Cisco Secure Firewall (FTD/ASA), SecureX, and ISE. Develop and maintain Zero Trust Network Access (ZTNA) strategies across hybrid environments. Serve as a trusted technical advisor, providing security assessments, risk mitigation strategies, and architecture recommendations aligned with customer business objectives. Design, configure, and troubleshoot Cisco ISE for 802.1X authentication, TACACS+, and RADIUS. Define and enforce security policies, segmentation strategies, and threat prevention techniques. Provide technical leadership, mentoring and documentation for internal teams. Excellent communication, presentation, and documentation skills Demonstrated ability to deliver multiple IT projects on time and within budget Required Skills 5+ years of experience in network security engineering or a related field. Expertise Cisco ISE deployments and configurations. Strong knowledge of network security protocols, VPNs, firewalls, and identity-based access controls. Hands-on experience with Zero Trust architectures and Secure Access Service Edge (SASE). Proficiency in troubleshooting network security issues using packet capture and log analysis tools. Previous consulting experience required. Preferred Skills Cisco CCNP Security or CCIE Security certifications. Experience with automation and scripting tools such as Python, Ansible, or Terraform. Strong documentation and communication skills for cross-team collaboration. Experience integrating network security solutions with cloud environments and authentication systems. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.
Posted 2 weeks ago
6.0 - 10.0 years
15 - 25 Lacs
Bengaluru
Work from Office
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join our team as a Technical Resolution Specialist, where you will play a pivotal role in maintaining and optimizing Kyndryl’s complex, high-traffic internet site communications and network-based product systems. This isn't just a job – it’s a chance to immerse yourself in cutting-edge technology and be at the forefront of innovation. As a Technical Resolution Specialist, you'll be the engineer of scalable local and wide-area network solutions, bridging multiple platforms and protocols, including IP and VOIP. Your mission is to ensure seamless system performance, troubleshoot network issues, and orchestrate the installation of vital components such as routers and switches in collaboration with our trusted vendors. But that's not all – you'll also be at the forefront of innovation, developing tools to automate network system deployment, administration, and monitoring, while actively participating in project planning and implementation. This role isn't just about technical expertise; it's about collaboration and growth. You'll provide training and lend your expertise to proposal writing, enhancing our collective knowledge. You'll collaborate closely with development teams to fine-tune system operability, conduct rigorous tests to ensure network redundancy and resilience, and even step up to provide on-call service coverage when needed. At the heart of your work is a commitment to technical excellence and customer satisfaction. You'll offer expert advice on best practices, support actions, and architectural definitions, all while supporting your colleagues – be it Architects, Site Reliability Engineers (SREs), or other specialists – in delivering customer solutions. In this role, you'll thrive in a vibrant atmosphere of teamwork and collaboration, where every day brings new challenges and opportunities to apply your knowledge and expertise. Your contributions will make a significant impact on our technical team, as you focus on supporting and maintaining customer systems, resolving incidents, implementing changes, and investigating critical issues. Additionally, you'll conduct system reviews, provide recommendations based on technology best practices, and serve as a trusted advisor to our valued customers. If you're ready to take your technical skills to the next level and thrive in a role that values innovation, collaboration, and expertise – then this opportunity is tailor-made for you. Join us at Kyndryl, in shaping the future of technology and unlocking its limitless potential. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to our customers means that as a part of the Technical Specialist team, you’ll be working with the latest technology and will have the opportunity to learn and grow your skills. Whether you progress your career to a Technical Leader and Principal or migrate to other technical career paths such as an Architect or Data Scientist – we have opportunities you won’t find anywhere else. Who You Are ou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 8+years of experience in a Network Services / Resolution role or similar function Hands on experience / expertise in a variety of technologies including Cisco solutions, F5 Load Balancers, Fortinet Firewalls, Juniper Networking, Palo Alto Firewalls, Cisco ASA FirePOWER and Cisco Identity Services Engine (ISE), Aruba Wireless Networks. Meraki, Versa SDWAN Configure and maintain Fortinet FortiGate and Palo Alto Firewalls. Manage and optimize Wireless LAN Controllers. Manage Cisco ASA FirePOWER and Cisco Identity Services Engine (ISE) Administer Citrix Servers and F5 Load Balancers. Maintain and troubleshoot Juniper Networking equipment. Proven experience planning and implementing scalable local andwide-area network solutionsbetween multiple platforms and protocols Expertise in operating internet site communications and/or network-based (Cloud) systems Experience with IT/Network automation tools and scripting languages. Knowledge of cloud networking and security solutions. Familiarity with governance frameworks and compliance standards. Preferred Skills and Experience Certifications in relevant technologies (e.g., Cisco CCNA/CCNP, Fortinet NSE, Palo Alto PCNSE) are highly desirable. Systematic and troubleshooting skills Exceptional communication (verbal and written) skills Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 2 weeks ago
3.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves collaborating with various stakeholders, utilizing standard tools and methodologies to ensure that service level agreements are met, and actively monitoring project progress to address any challenges that may arise. You will engage in strategic discussions, analyze project metrics, and implement solutions to enhance project delivery and efficiency, ensuring alignment with organizational goals and objectives. Roles & Responsibilities:Experience of Cisco routing & switching and Meraki SDWAN Planning & deploymentExperience of Cisco wireless, DNAC ,ISE , F5 load balancer Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network design principles and best practices.- Experience with network monitoring and management tools.- Ability to troubleshoot and resolve network issues effectively.- Familiarity with security protocols and network security measures. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
The Cisco Identity Service Engine (ISE), Cisco Meraki role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Cisco Identity Service Engine (ISE), Cisco Meraki domain.
Posted 2 weeks ago
2.0 - 4.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage in strategic discussions, analyze project performance, and implement improvements to enhance service delivery and client satisfaction. Roles & Responsibilities:Experience of Cisco routing & switching and Meraki SDWAN Planning & deploymentExperience of Cisco wireless, DNAC ,ISE , F5 load balancer Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network design and architecture principles.- Experience with network security protocols and best practices.- Familiarity with project management methodologies and tools.- Ability to analyze and troubleshoot network issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
5.0 - 8.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Role & Responsibilities: Required Skills/qualifications: 5+ years of experience in Network Security experience, Palo Alto, CISCO, ISE etc Working knowledge of common operating systems (Windows, Linux, etc.) and basic endpoint security principles Hands-on experience with common networking services and protocols (TCP/IP, SSH, FTP, DNS, DHCP, SMTP, SSL, etc.) Experience with maintaining and operating common security technologies (IDS, IPS, Firewalls, Cloud Security, WAF, Endpoint Security, SIEM, etc.) Exceptional organizational abilities and attention to detail The ability to think creatively to find elegant solutions to complex problems Excellent verbal and written communication skills Below cloud skills are expected: o Strong conceptual and hands on knowledge of working in cloud security for any popular public cloud platforms like AWS, GCP, Azure. o Setting up cloud security in AWS, GCP, Azure Network/VPC Design and implementation/configuration Governance around security groups, external IP's, encryption, etc Restrict access to team/function level using least privilege model. o Automation using Terraform/Ansible or other tooling o Expert in troubleshooting and resolving issues related to cloud security o Certification in any Cloud platform would be desirable Preferred Qualifications: 5+ years of experience in Information Security, Security Operations, Incident Response, etc. (or related field) Demonstrated ability to analyze and correlate information from a wide variety of enterprise technologies Demonstrated experience managing firewalls and other security technologies Understanding of common security threats, attack vectors, vulnerabilities and exploits CompTIA Network+/Security+, GIAC (GCIA, GCIH, GSEC, GCFA, GCFE, etc.), CISSP, CEH or related certification(s) desired
Posted 2 weeks ago
12.0 - 17.0 years
14 - 19 Lacs
Mumbai
Work from Office
The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred
Posted 2 weeks ago
5.0 - 10.0 years
0 - 0 Lacs
Gurugram
Work from Office
Department: IT Title: Network Architect (Minimum 10 Yrs. EXP) Location: Gurgaon Status: Regular, Full-Time Travel: Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced Network Security Architect to design, implement, and manage secure network solutions across on-premises and cloud environments. The ideal candidate should have extensive experience in Cisco SASE, SSE, Zscaler, Palo Alto, Checkpoint, and Cloud Security. This role requires a deep understanding of security frameworks, zero-trust architectures, and network security best practices. Key Roles & Responsibilities: In this position, you will be required to: Develop and implement security architectures for cloud and on-premises environments. Design Zero Trust Network Access (ZTNA) strategies and Secure Access Service Edge (SASE) solutions. Define security controls for hybrid and multi-cloud deployments (AWS, Azure, GCP). Deploy and manage Cisco SASE, SSE, ISE, and Zscaler solutions. Configure and optimize security policies on Palo Alto, Checkpoint, and Cisco firewalls. Implement secure web gateways (SWG), cloud access security brokers (CASB), and DLP solutions. Conduct risk assessments and security gap analysis. Knowledge of SIEM Oversee firewall rules, VPNs, IPS/IDS, and endpoint security. Implement network segmentation and micro-segmentation strategies. Work with cross-functional teams (Cloud, DevOps, IT) to align security strategies. Develop security policies, standards, and technical documentation. Education/Experience: Bachelors or Masters in IT, or a related field. 10+ years of experience in network engineering and architecture, with expertise in Security technologies Share your cv at heena.saini@konverge.co.in
Posted 2 weeks ago
6.0 - 10.0 years
9 - 18 Lacs
Chennai
Hybrid
Location: Chennai Experience: 6 to 10 Years Notice Period: Immediate to 30 Days Responsibilities Design and implement advanced network solutions to meet organizational needs. Monitor network performance and troubleshoot complex issues. Maintain and update network security measures and policies. Collaborate with cross-functional teams to optimize network efficiency. Conduct regular network performance assessments and capacity planning. Develop and document technical procedures and guidelines for network management. Provide third-level support for network-related issues and incidents. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of experience in network engineering or a related role. Extensive knowledge of network protocols and services (TCP/IP, DNS, DHCP, etc.) Strong proficiency in network security concepts and best practices. Relevant certifications such as CCNP, CCIE, or equivalent. Experience with network monitoring and diagnostic tools. Excellent problem-solving and analytical skills. Skills Routing - BGP, OSPF, EIGRP Switching VLAN, VTP, STP, RSTP, PVST+, Ether Channel, VPC, VTEP, EVPN, Stacking, VSS TCP/IP, HSRP, VRRP, IPsec, GRE, DHCP, RADIUS, Access-list, Prefix-list, IPSLA, Route map, NAT SDWAN VMware VeloCloud's - Edge KVM, Edge Azure, Edge 620, Edge 620-N, Edge 640-N, Edge 680, Edge 3810 Loadbalancer F5 – LTM, ASM, AFM, GTM Wireless – Cisco Meraki & Aruba Voice – CUCM, Unity, UCCX, IM and Presence, voice gateways(analog/fax, ISDN30), Attendant Console, Rightfax, Faxcore, Aspiria TiM, Andtek, Siptrunk connectivity, MGCP Cisco Identity, ISE - Authentication/TACACS TCP/IP, DNS, DHCP, LAN/WAN Firewall management Wireshark Network design Network security
Posted 3 weeks ago
0.0 - 5.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Online / WALK-IN for Assistant Professor/Associate Professor (ECE/ISE/CSE/AIML/DS/IT) Asst/Asso Prof(eligibility: Mtech/ME and above) Lab Instructor(eligibility: Btech) Interview Date: 17th May - 31st May 2025 Contact/ Share Resume to : 8431768099 Role & responsibilities: 1. Teaching: Deliver lectures and lead classroom discussions. Develop and update course syllabi and materials. Evaluate and assess student performance through assignments, exams, and projects. Provide academic advising and mentorship to students 2. Research: Conduct independent and collaborative research. Publish research findings in peer-reviewed journals and present at academic conferences. Secure research funding and grants. 3. Service: Participate in departmental, college, and university committees. Contribute to curriculum development and program improvement. Engage in community service and outreach activities. 4. Professional Development: Stay updated with advancements in the field. Participate in workshops, seminars, and conferences to enhance teaching and research skills. 5. Other Responsibilities: Maintain office hours for student consultations. Collaborate with colleagues on interdisciplinary projects. Uphold academic integrity and institutional values. Preferred candidate profile: A Ph.D. or M.tech or equivalent terminal degree in the relevant field. Proven teaching experience at the undergraduate or graduate level. Strong record of scholarly research or potential for research excellence. Excellent communication, interpersonal, and organizational skills. Experience with curriculum development and instructional innovation. Ability to mentor students and foster their academic and professional growth. Collaborative and collegial approach to teamwork.
Posted 3 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cisco - Identity Services Engine -ISE. Experience5-8 Years.
Posted 3 weeks ago
3.0 - 8.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: Job Function You would be joining a team with deep expertise in designing IP and wireless sub-systems for market leading products. You would work on cutting edge next-generation Wireless PAN technologies (Bluetooth, UWB, Thread, etc.) for connectivity solutions within mobile phones, wearables, IOT and Voice & Music chips. In this role you will be working with the IP designers, Verification engineers, Validation engineers, Firmware and SoC engineers to validate the next generation Bluetooth and other PAN IPs on Qualcomm proprietary as well as industry standard emulation platforms. You will be responsible for taking the IP through the entire FPGA design implementation cycle. You will code the necessary emulation specific RTL needed to exercise the IP. You will be directly responsible for adapting the design for FPGA, come up with the timing constraints, run synthesis, floorplan the design for the target FPGA, run place & route tools and generate bit files. You will work closely with validation and Firmware engineers to instrument test structures for observing and logging signals during debug using ILA/Chipscope, Logic Analyzer, Oscilloscope and other lab equipment. Skills/Experience 8-12 years of hands-on experience in implementing designs on FPGA Strong expertise in RTL coding of complex designs using Verilog/SV Expertise in all aspects of FPGA design; constraint definition, synthesis, floor planning, P&R, Timing closure, bitfile generation Strong proficiency with FPGA EDA toolsSynplify, Vivado, ISE, Chipscope Knowledge of the latest FPGA architectures and partitioning designs across multiple FPGAs Exposure to scripting languages Familiarity with lab equipment Familiarity with interface protocols desired Strong debugging, analytical and written/oral communication skills Minimum Qualifications Bachelors or Masters Degree in Engineering in Electronics, VLSI, Communications or related field 8 years of industry experience in Digital Design Preferred Qualifications Exposure to Bluetooth/BLE Technologies and scripting languages like Perl and/or Python Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 weeks ago
5.0 - 10.0 years
13 - 23 Lacs
Noida, Chennai, Bengaluru
Hybrid
Role & responsibilities Design, implement & operate the security solutions like Firewalls , IPS , NAC etc. Manage a team of engineers and act as escalation point. Documentation and Vendor management. Training for team and ensuring ITSM procedures are followed. Preferred candidate profile 5+ years of overall security domain experience with 2-3 years experience of working on NAC solutions. Deep knowledge and Experience on NG firewalls & UTM features. Mcafee & Tipping point IPS. Good Experience on NAC solution like Cisco ISE .
Posted 3 weeks ago
4 - 9 years
8 - 10 Lacs
Chennai
Work from Office
Company - Clover Infotech Hiring for Network Security professionals (CISCO , ISE) Location : Chennai Project for - Banking Client Required Expert is CISCO ISE , NDR Troubleshooting CISCO ISE (NAC) secure network authentication on checkpoints Upgrading and Migrating CISCO ISE version and applying patches Mitigating Vulnerability in CISCo ISE Version
Posted 1 month ago
5 - 10 years
6 - 10 Lacs
Gurugram
Work from Office
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. We are seeking a highly skilled Senior Network Security Engineer with expertise in Palo Alto Prisma Access and Cisco Identity Services Engine (ISE). The ideal candidate will be responsible for designing, implementing, and optimizing network security solutions to protect enterprise environments. This role requires deep technical knowledge of network security frameworks, Zero Trust principles, and cloud-based security models. Responsibilities: Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders. Ability to implement design architecture objectives that align with client demand & business goals. Design, deploy, and optimize Palo Alto Prisma Access solutions for secure remote access. Implement and manage Cisco ISE to enforce network access control policies. Develop and maintain Zero Trust Network Access (ZTNA) strategies across hybrid environments. Integrate Prisma Access with SD-WAN, cloud platforms (AWS, Azure, GCP), and on-premises infrastructure. Design, configure, and troubleshoot Cisco ISE for 802.1X authentication, TACACS+, and RADIUS. Define and enforce security policies, segmentation strategies, and threat prevention techniques. Provide technical leadership, mentoring, and documentation for internal teams. Excellent communication, presentation, and documentation skills Demonstrated ability to deliver multiple IT projects on time and within budget Qualifications 5+ years of experience in network security engineering or a related field. Expertise in Palo Alto Prisma Access and Cisco ISE deployments and configurations. Strong knowledge of network security protocols, VPNs, firewalls, and identity-based access controls. Hands-on experience with Zero Trust architectures and Secure Access Service Edge (SASE). Proficiency in troubleshooting network security issues using packet capture and log analysis tools. Experience integrating network security solutions with cloud environments and authentication systems. Previous consulting experience required. Preferred Qualifications: Palo Alto PCNSE and Cisco CCNP Security or CCIE Security certifications. Experience with automation and scripting tools such as Python, Ansible, or Terraform. Strong documentation and communication skills for cross-team collaboration. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.
Posted 1 month ago
7 - 12 years
7 - 16 Lacs
Pune
Work from Office
TCTS hiring for Manager Network Security- Cisco FTD & ASA Experience: Minimum 7 years Controllers) Qualification: Graduation Support Level: L2 Location: Pune Working Days- 6 Days Shift: 24*7 (Night shifts included) Position: Permanent Job Description: Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Security /FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities: Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-2 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill set: Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain. Interested candidate can please share your updated resume on namrata.rai1@tatacommunications.com with below details: Highest Qualification: Total Experience: Relevant Experience: Current Organization: Notice Period: Current CTC: Expected CTC: Current Location: Thanks & Regards, Namrata Rai TCTS HR Team
Posted 1 month ago
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