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12.0 - 17.0 years
14 - 19 Lacs
Mumbai
Work from Office
The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred
Posted 2 weeks ago
1.0 - 5.0 years
6 - 7 Lacs
Bengaluru
Hybrid
Role: Technical Sales Specialist - Inside Sales - Solution Centre - Hardware Tech Support location: Bangalore KN1 (JP Nagar Kalyani Magnum) Mode of work: Hybrid - 3 days - 4days(WFO) Exp: 1-5years Interview process: 2 rounds of technical (In-Person) Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with client. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the client's brand to strengthen positioning with customers A Day in the Life of a Solution Consultant: Delivers an extraordinary customer experience by technically advising customers on client's products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of client's products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with client's franchised distributors to provide quotations and order fulfillment. Promote client's portfolio of products to drive revenue. - KPIs: Customer Effort Score (CES), Opportunity Conversion/ Identification, Revenue Growth What your background should look like: Education: bachelors technical or business degree preferred or equivalent experience Skills & Experience : Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback Strong verbal, written, and presentation skills. Proven ability to initiate, organize, and complete multiple tasks in a timely manner. Demonstrates ability to share creative and new ideas. Consultative selling experience desired. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. A passion for serving customers. Excellent Communication skills as process involves interacting with Global customers through calls, email, chats. Experience in Technical Support hardware related support. Good Sales Mindset ( Up selling, down selling , cross selling, generating leads) Customer centric Cabs will be provided both the ways. Shift allowance: EDT (300/day) - 6600/month ; PDT (10 TO 11K/month)
Posted 3 weeks ago
1 - 5 years
6 - 7 Lacs
Bengaluru
Hybrid
Role: Account Manager location: Bangalore KN1 (JP Nagar Kalyani Magnum) Mode of work: Hybrid - 3 days - 4days(WFO) Exp: 1-5years Interview process: 2 rounds of technical (In-Person) Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with client. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the client's brand to strengthen positioning with customers A Day in the Life of a Solution Consultant: Delivers an extraordinary customer experience by technically advising customers on client's products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of client's products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with client's franchised distributors to provide quotations and order fulfillment. Promote client's portfolio of products to drive revenue. - KPIs: Customer Effort Score (CES), Opportunity Conversion/ Identification, Revenue Growth What your background should look like: Education: bachelors technical or business degree preferred or equivalent experience Skills & Experience : Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback Strong verbal, written, and presentation skills. Proven ability to initiate, organize, and complete multiple tasks in a timely manner. Demonstrates ability to share creative and new ideas. Consultative selling experience desired. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. A passion for serving customers. Excellent Communication skills as process involves interacting with Global customers through calls, email, chats. Experience in Technical Support hardware related support. Good Sales Mindset ( Up selling, down selling , cross selling, generating leads) Customer centric Cabs will be provided both the ways. Shift allowance: EDT (300/day) - 6600/month ; PDT (10 TO 11K/month)
Posted 2 months ago
0 - 2 years
2 - 4 Lacs
Hyderabad
Work from Office
We are ranked #1 on Glassdoors 2023 Best Place to Work List. Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers"”all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. The Customer Success Solutions Consultant is expected to work with new and existing Gainsight customers to provide onboarding, integration, education, and documentation for long-term customer success. What You Will Do. Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:. Delivering and communicating ROI for our clients throughout the customer life cycle. CSSC is expected to work with new and existing Gainsight customers to provide Best practices, Configuration, education, and documentation for long-term customer success with Gainsight. Being the trusted partner for the customer on the use-case and product functionality. Follow internal processes to improve customer health, increase retention, and mitigate risk. Proactively identify opportunities to improve customer satisfaction and engagement. Job Location:Hyderabad. Standard working hours:PT Timezone (6 PM 3 AM IST). What We Are Looking For. Ideally, 2-4 years of experience in customer-facing roles with a technical background. Experience in working with complex, multi-divisional, multi-geographical customers. Very comfortable with concepts HTML, CSS, SQL, Javascript, Terminal/CLI, API, data integrations, and web technologies ( Detailed Below ). Prior experience in a B2B or SaaS environment. Impressive executive presence and communication abilities. Stay up-to-date on product changes and developments. Must-Have Technical Skills. Front-End Development:. JavaScript (jQuery/Vanilla), HTML, CSS for responsive web development. Debugging with browser tools like Chrome DevTools. Experience with the implementation of JS and CSS libraries. Backend Scripting. Python and Node.js for scripting and automation (or any valid backend programming language). Command line (MacOS / Linux) proficiency. Database Management. SQL (PostgreSQL / MySQL) for writing complex queries and generating reports. Server & Log Analysis. Log file analysis (DataDog), instance monitoring, and server stability. API & Webhook Management. Debugging API calls, scripting with APIs, and managing webhooks (experience with postman is helpful). Custom Workflow Automation. Workato and Zapier for automation and troubleshooting integrations. Email Troubleshooting. Analyzing email headers, DMARC/DKIM for spam prevention. DNS Troubleshooting. Diagnosing DNS issues and securing email delivery with SPF. Version Control. Nice to Have Technical Skills: . Git for managing custom codebases. React & Ruby. Understanding for front-end (React) and back-end (Ruby) coding in forked projects. DevOps:SaaS architecture understanding. Design:Experience with converting Figma templates to actual functional code. Why Youll Love It Here. Your job shouldnt stand in the way of your happiness"”it should be a path to achieve it. At Gainsight, were passionate about achieving our goals"”at the office and everywhere"”and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few:. Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO:With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities:From mentoring to career development opportunities, were passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups:A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities:Monthly Recharge Days that re-energize us. Our Parody Videos:No explanation needed. Just watch them here!. About The Role : Summary. By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!. Show more Show less
Posted 3 months ago
3 - 5 years
3 - 4 Lacs
Kolkata
Work from Office
PHP & MySQL Developer Full-Time Salary for Only 25 Hours of Work Per Week! (Remote, India) Why This Opportunity Stands Out? Tired of long work hours and burnout? We offer a full-time salary while requiring only 25 hours of work per week ! Get the work-life balance you deserve without compromising on pay. This is a long-term, stable remote position for a skilled PHP & MySQL Developer looking to work on exciting projects while staying in India. What We Offer • Full-time salary with only 25 hours of work per week • 100% remote – work from the comfort of your home • Competitive pay at 459,375 per year ( 353 per hour ) • Job security with long-term stability and growth opportunities Who We Are Looking For We need experienced PHP & MySQL Developers who want a flexible yet rewarding role working on real-world applications. Key Responsibilities: • Develop, maintain, and optimize PHP-based applications • Work on MySQL databases, ensuring performance and security • Write and optimize complex SQL queries • Troubleshoot and debug software issues • Collaborate with front-end developers for smooth integration • Use Git/GitHub for version control and follow best practices • Work in an Agile development environment and provide updates Qualifications: • 3 to 5 years of PHP development experience • Strong MySQL knowledge (query optimization, database management) • Experience with Laravel or CodeIgniter (preferred) • Familiarity with APIs, RESTful services, JSON • Good English communication skills • Ability to work independently and meet deadlines Skills: • Experience with HTML, CSS, JavaScript • AWS or cloud platform knowledge • Understanding of Docker, CI/CD pipelines, or DevOps processes Work Schedule & Compensation: • 25 hours per week – enjoy more free time! • 353 per hour / 459,375 per year • Flexible work hours based on project needs Why You Should Apply: • Get full-time pay for fewer hours • No commute, no office politics – just real work, real pay • Work on exciting projects with long-term job security • Work-life balance like never before! Application Process: If you’re a PHP & MySQL expert who wants to get paid like a full-time developer without the full-time workload , please submit your updated resume, cover letter, all educational certificates, work experience & offer letters, PAN & Aadhar Card to adm.fitnessmechanics@icloud.com Don’t Miss This Chance! Apply Today!
Posted 3 months ago
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