15 Ces Jobs

As a Sr. Customer Experience Supervisor at our company, you will play a crucial role in overseeing the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools. Your responsibilities will include defining client needs, developing proposals to meet those needs, and overseeing the implementation of project solutions. Additionally, you will be actively involved in managing and leading people, ensuring the efficient operation of the function. Key Responsibilities: - Manages the operational and product performance per customer contracts. - Drives program execution to meet desired performance as measured by defin...

Job Title: Lead Engineer IVR Systems (CES Team) Department: Customer Experience & Support (CES) Experience Required: 8+ Years (3+ years in IVR Development, 2+ years in Team Leadership) Role Overview We are looking for a Lead IVR Software Engineer to join the CES team. The role involves architecting, developing, and maintaining scalable IVR systems that enhance customer engagement and operational efficiency. The ideal candidate will have strong expertise in Twilio IVR , backend integration, and team leadership, driving innovation and reliability across CES operations Key Responsibilities Lead end-to-end SDLC for IVR applications. Design & develop IVR solutions using Twilio (mandatory) ; M365 ...

Proficient in AI integrations ,LLM models (Dialog flow/ Google CES or Amazon Bedrock or OpenAI etc.) Strong experience in Python Cloud technologies Experience in CI/CD, API integration, Prompt engineering JavaScript Experience in Git

Role Overview: The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. As a CSS, you play a crucial role in transforming their business and driving positive business outcomes. This role is a part of the Cisco Customer Experience (CX) organization. Key Responsibilities: - Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers. - Tailor deliverables to produce quantifiable business outcomes within scope and timeline. - Facilitate high-impact, technology-specific workshops across all levels of an or...

The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data, and a passion for coaching and developing teams to deliver consistent, high-quality customer experiences. Key Responsibilities Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards for all call center operations. Monitor, evaluate, and report on agent-customer interactions using various performance metrics (e.g., CSAT, FCR, AHT, NPS, QA scoring). Design and execute QA audits; analyze trends and recommend improvements. Mana...

You will be responsible for developing and validating process simulations using tools such as Aspen Plus, Aspen HYSYS, Aspen EDR, Aspen Adsorption, and HTRI. Your tasks will include model building, tuning, and integration of the models in OTS software and other applications. You will simulate all normal operations including hot or cold start-up and complete or partial shutdown operations, as well as attain Steady State and Dynamic Simulation for various processes. Additionally, you will perform detailed Heat and Mass Balance (HMB) calculations and hydraulic analysis across various process systems. Another key responsibility will be to execute equipment sizing for unit operations such as dist...

Job Title: GCP Developer (Contact Center AI & CCAI) Experience: 5-9 Years Location: Gurgaon / Gurugram Employment Type: Full-time Key Skills Required: Google Cloud Platform (GCP) Strong expertise in CCAI (Contact Center AI), CES (Customer Engagement Solutions) Hands-on experience with Dialogflow CX for advanced conversational AI design Proficient in building Conversation Agents & Virtual Agents for contact centers Knowledge of Contact Center solutions (Genesys, Avaya, or similar is a plus) Experience in AI/ML, NLP, and chatbot integration in cloud environments Ideal Candidate: 7-9 years of experience in GCP, CCAI, and cloud-based contact center solutions Strong understanding of Dialogflow CX...

The Customer Success Specialist (CSS) role is a critical, strategic advisor, and technical expert who engages with customers to accelerate their adoption of Cisco products and solutions. As a CSS, your role within the Cisco Customer Experience (CX) organization is to help transform businesses and drive positive business outcomes. CSSs are subject matter experts in their aligned product or architecture, combining deep technical knowledge with a keen intuition for business. Your responsibilities include providing consultative solutions to customers to help them realize value faster. Mastery of relationship management, account handling, soft skills, and a thorough understanding of the competiti...

The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. As a CSS, you play a crucial role in transforming their business and driving positive business outcomes. This role is a part of the Cisco Customer Experience (CX) organization. As a CSS, you are expected to be a subject matter expert in your aligned product or architecture. By combining your deep technical knowledge with a keen intuition for business, you will provide consultative solutions that help customers realize value faster. Your expertise in relationship manageme...

As the Head of marketing for Retail, Travel & Transport, Hospitality, and Services sector, you will be responsible for accelerating revenue growth, enhancing the brand reputation of these industries, and strengthening client relationships across the Americas. This will be achieved by driving strategic business priorities across the sector, expanding existing client portfolios, sourcing and shaping large transformation deals, differentiating with fields of play, and leveraging key strategic partnerships, whilst focusing on client centricity. Building geo-centric marketing plans, devising account-based and performance marketing campaigns to scale strategic clients, designing opportunity-centri...

Meet The team The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions, Help transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organisation Your Impact CSSs are subject matter Experts in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realise value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutio...

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Global Certification Coordinator , you will be responsible for: You are responsible for the application and renewal of Country Specific Certificates for our portfolio of Commercial off-the-shelf components. You support the BA/BLs through the Global Certification Service You increase the PLM efficiency in the BA/BLs by supporting the of harmonizing commercial off-the-shelf components with their country specific certificates. You will work closely with Component Engineering, BA/BL R&D and Quality. You will support the standardization of industrial components (parts, purchased parts, mechani...

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strat...

The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire cu...

Role: Technical Sales Specialist - Inside Sales - Solution Centre - Hardware Tech Support location: Bangalore KN1 (JP Nagar Kalyani Magnum) Mode of work: Hybrid - 3 days - 4days(WFO) Exp: 1-5years Interview process: 2 rounds of technical (In-Person) Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with client. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of client to drive company growth by delivering an Extr...