9 Ces Jobs

Job Title: GCP Developer (Contact Center AI & CCAI) Experience: 5-9 Years Location: Gurgaon / Gurugram Employment Type: Full-time Key Skills Required: Google Cloud Platform (GCP) Strong expertise in CCAI (Contact Center AI), CES (Customer Engagement Solutions) Hands-on experience with Dialogflow CX for advanced conversational AI design Proficient in building Conversation Agents & Virtual Agents for contact centers Knowledge of Contact Center solutions (Genesys, Avaya, or similar is a plus) Experience in AI/ML, NLP, and chatbot integration in cloud environments Ideal Candidate: 7-9 years of experience in GCP, CCAI, and cloud-based contact center solutions Strong understanding of Dialogflow CX, Agent Assist, and Speech-to-Text/Text-to-Speech Ability to design, deploy, and optimize AI-driven customer engagement solutions

The Customer Success Specialist (CSS) role is a critical, strategic advisor, and technical expert who engages with customers to accelerate their adoption of Cisco products and solutions. As a CSS, your role within the Cisco Customer Experience (CX) organization is to help transform businesses and drive positive business outcomes. CSSs are subject matter experts in their aligned product or architecture, combining deep technical knowledge with a keen intuition for business. Your responsibilities include providing consultative solutions to customers to help them realize value faster. Mastery of relationship management, account handling, soft skills, and a thorough understanding of the competitive landscape are essential to driving adoption and ensuring customers achieve accelerated business outcomes. In this role, you will deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers. Tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement will be key to your success. You will also facilitate high-impact, technology-specific workshops targeted at all levels of an organization to accelerate business initiatives, potentially in conjunction with other roles such as CXP, CXM, CSM, or PSM. Your expertise will be leveraged to identify and proactively manage risk areas and customer expectations that could impact successful delivery. Additionally, you will contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. Inspiring customers to make tactical and strategic deployment decisions and tracking long-term business outcomes are also part of your responsibilities. Collaboration with Account teams, Customer Success, Partners, and other stakeholders is crucial to improving customer adoption, addressing product concerns, and driving incremental growth. You will be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Driving adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team is a key aspect of the role. Minimum Qualifications: - 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to IT security domains. - Insights into how companies protect their assets and businesses, including technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. - Detailed understanding of technical fundamentals of aligned technology/specialization areas and related best practices. Preferred Qualifications: - Suggested Cisco technical Certifications: CCNP / CCIE or equivalent - Suggested Cisco Success Management certifications: Cisco Certified Success Specialist - CISM / CISSP or equivalent - BS Engineering, Computer Science, Masters preferred In conclusion, as a Customer Success Specialist at Cisco, you will play a pivotal role in driving customer adoption, delivering value, and ensuring successful business outcomes. Your expertise, technical knowledge, and consultative approach will be instrumental in helping customers achieve their goals and maximize the benefits of Cisco products and solutions. Join us at Cisco, where every individual's skills and perspectives come together to power an inclusive future for all.,

The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. As a CSS, you play a crucial role in transforming their business and driving positive business outcomes. This role is a part of the Cisco Customer Experience (CX) organization. As a CSS, you are expected to be a subject matter expert in your aligned product or architecture. By combining your deep technical knowledge with a keen intuition for business, you will provide consultative solutions that help customers realize value faster. Your expertise in relationship management, account handling, soft skills, and understanding of the competitive landscape will be essential in driving adoption and ensuring that customers achieve accelerated business outcomes. Your responsibilities will include delivering Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables to produce quantifiable business outcomes within scope and timeline. You will facilitate high-impact, technology-specific workshops across all levels of an organization to accelerate business initiatives. Additionally, you will leverage your domain specialization to identify and proactively manage risk areas and customer expectations that could impact successful delivery. Furthermore, you will contribute to product and offer improvements by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. You will inspire customers to make tactical and strategic deployment decisions, track long-term business outcomes, collaborate with various teams to improve customer adoption, address product concerns, and drive incremental growth. Your role will also involve evangelizing the end-to-end CX offer strategy and roadmap to internal and external stakeholders. To be successful in this role, you should have a minimum of 12 years of experience in technical consulting or direct customer engagement, with a deep understanding of industry-standard processes related to IT security domains. You should possess insights into how companies protect their assets and businesses, including knowledge of technologies such as Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, and Content Security tools. Additionally, you should have a detailed understanding of technical fundamentals, best practices, and the ability to articulate how technology can solve business challenges. Preferred qualifications for this role include suggested Cisco technical certifications like CCNP / CCIE, Cisco Success Management certifications, and other relevant certifications such as CISM / CISSP. A degree in Engineering, Computer Science, or related field is preferred. At Cisco, we celebrate diversity and value the unique skills and perspectives that each individual brings to the table. We are committed to fostering an inclusive future for all, where learning and development are encouraged at every stage of your career. We believe in empowering our employees to be their best selves and provide a supportive environment for growth and innovation. As a Cisco employee, you will have access to quality medical, dental, and vision insurance, a 401(k) plan with a matching contribution, short and long-term disability coverage, basic life insurance, and various wellbeing offerings. We offer incentives based on revenue attainment and performance, with opportunities to exceed targets and maximize your incentive compensation. Join us at Cisco, where we believe in the power of connection and collaboration to drive positive change and make a difference in the world.,

As the Head of marketing for Retail, Travel & Transport, Hospitality, and Services sector, you will be responsible for accelerating revenue growth, enhancing the brand reputation of these industries, and strengthening client relationships across the Americas. This will be achieved by driving strategic business priorities across the sector, expanding existing client portfolios, sourcing and shaping large transformation deals, differentiating with fields of play, and leveraging key strategic partnerships, whilst focusing on client centricity. Building geo-centric marketing plans, devising account-based and performance marketing campaigns to scale strategic clients, designing opportunity-centric activities to generate and win large transformation deals, and creating joint marketing programs to leverage hyperscalers and partners are some of the key activities that will contribute to the larger teams success. You will work closely with senior business leaders, account executives, and sales leaders and a dream team of marketing experts to drive thought leadership, win deals, improve pipeline, sales, and revenue outcomes through digital-first marketing programs and tactics tailored to buyers needs Key Activities: Account-based marketing & influence on pipeline growth -Strengthen buyer relationships, improve client retention, and grow share of wallet by developing and executing targeted, digital-first, account-based marketing campaign. Building a Strong Industry Brand - Build a relevant and impactful brand using levers of thought leadership, enhancing market presence of Wipro executives, through analyst relationship, content and solution marketing, media, thought leadership, speaker opportunities Large deal pursuits - Improve win rates and grow revenue by developing and executing targeted, digital-first deal pursuit campaigns that elevate and differentiate Wipros solutions. Demand Generation - Improve mindshare, deal origination, and client acquisition by developing and executing targeted digital-first always-on campaigns that bring the best of Wipros thought leadership, case studies, analyst accolades, and more to market through virtual and in-person engagement designed to help buyers solve issues and seize opportunities and focus on differentiating with industry relevant fields of play. Partner Marketing - Work withpartner ecosystem to create programs & campaigns Responsibilities: Collaborate with Sector Head and business teams to develop strategic marketing plans. Manage and mentor a team directly reporting into you Execute demand generation and account-based marketing covering existing and new accounts. Team with deal pursuit teams to devise win strategies using differentiated solutions. Partner with specialists and agencies to develop engaging in-person and virtual events. Interact and build a peer network within and outside the organization. Maintain project plans, track execution across teams, report status, and manage budget. Experience Of the 12+ years, 5+ of demand gen campaign experience and/or marketing program management experience. Experience building integrated marketing campaigns for an IT Services/B2B technology company & with digital strategy Experience managing and executing marketing for large deal and proactive pursuits. Candidate must have inclinationfor creative messaging as it relates to promotional content Must have experience handling large events and budgets Extensive hands-on experience with marketing automation and program collaboration tools: SFDC, Marketo, Demandbase, ABM Programs (ITSMA etc.), Windows Suite, Adobe, etc. Handle both in-person and virtual events. Experience in managing end-to-end large events like NRF, CES, SAP Sapphire, Dreamforce would be critical.

Meet The team The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions, Help transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organisation Your Impact CSSs are subject matter Experts in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realise value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market will be key to driving adoption and ensuring customers achieve accelerated business outcomes. The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Global Certification Coordinator , you will be responsible for: You are responsible for the application and renewal of Country Specific Certificates for our portfolio of Commercial off-the-shelf components. You support the BA/BLs through the Global Certification Service You increase the PLM efficiency in the BA/BLs by supporting the of harmonizing commercial off-the-shelf components with their country specific certificates. You will work closely with Component Engineering, BA/BL R&D and Quality. You will support the standardization of industrial components (parts, purchased parts, mechanical components, etc.) You will assume responsibility for the complete life cycle management for country-specific certificates. To this end, you will continuously improve the relevant processes. Required skills to have for the success of this role: You have successfully completed a degree in electrical engineering, mechatronics or a comparable field of study. You have professional experience in the country-specific approval of components as well as professional experience in product development for the relevant component ranges. You’ve experience in interpreting and handling Quality Control Orders (QCOs) issued by Indian authorities. You’ve experience in project work and have already gained experience in an international environment. You have knowledge of databases (MSAccess or others), CES, SAP, TeamCenter and NX or Mentor Xpedition. You have knowhow and experience in interpretation of HS codes, country specific certificates (BIS, TEC, MeiTY, etc.)

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred

Role: Technical Sales Specialist - Inside Sales - Solution Centre - Hardware Tech Support location: Bangalore KN1 (JP Nagar Kalyani Magnum) Mode of work: Hybrid - 3 days - 4days(WFO) Exp: 1-5years Interview process: 2 rounds of technical (In-Person) Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with client. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the client's brand to strengthen positioning with customers A Day in the Life of a Solution Consultant: Delivers an extraordinary customer experience by technically advising customers on client's products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of client's products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with client's franchised distributors to provide quotations and order fulfillment. Promote client's portfolio of products to drive revenue. - KPIs: Customer Effort Score (CES), Opportunity Conversion/ Identification, Revenue Growth What your background should look like: Education: bachelors technical or business degree preferred or equivalent experience Skills & Experience : Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback Strong verbal, written, and presentation skills. Proven ability to initiate, organize, and complete multiple tasks in a timely manner. Demonstrates ability to share creative and new ideas. Consultative selling experience desired. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. A passion for serving customers. Excellent Communication skills as process involves interacting with Global customers through calls, email, chats. Experience in Technical Support hardware related support. Good Sales Mindset ( Up selling, down selling , cross selling, generating leads) Customer centric Cabs will be provided both the ways. Shift allowance: EDT (300/day) - 6600/month ; PDT (10 TO 11K/month)