Customer Success Specialist

As a Customer Success Manager at FlexiFunnels, you will play a crucial role in building and maintaining strong, long-lasting customer relationships. Your primary responsibilities will include: - Ensuring the successful implementation of the company's solutions for clients - Proactively managing the customer lifecycle and ensuring customer retention - Identifying and driving opportunities for customer engagement and renewal opportunities - Assessing, clarifying, and validating customer needs on an ongoing basis - Preparing and delivering customer presentations and performance reviews - Tracking and reporting key account metrics - Providing feedback to the product development team based on insights gathered from customer interactions - Providing email support to customers using canned templates and resolving their queries by providing real-time solutions About FlexiFunnels: FlexiFunnels is a rapidly growing software company with 8,500+ active users in the last year. With a monthly growth rate of 12% and being fully bootstrapped, FlexiFunnels is the most advanced funnel builder in the market. The platform offers super-advanced features that are unparalleled on any other platform on the internet. The company, currently with a team of 77 employees, is expanding at a rapid pace. FlexiFunnels" Facebook group community is about to reach 100,000 members, and the company has achieved the 1st position in India in the Software category with a stellar 5-star rating on Trustpilot, backed by over 900 5-star reviews. The company boasts numerous success stories of customers achieving remarkable results through the product. With significant growth on the horizon in 2023, FlexiFunnels has already surpassed its tipping point and is poised for further success.,