14 Product Feedback Jobs

You are a crucial part of Outmarch, a rapidly growing retail startup that is on the lookout for adaptable individuals who thrive on the challenge of meeting the demands of a burgeoning business. We are currently seeking a Client Relations Associate who is prepared to dive in and guide a team from the front lines. In your role as a vital member of our leadership team, you will play a significant part in shaping the company's strategies for customer success. This involves establishing solid connections with customers and collaborating with various internal leaders to ensure the delivery of consistently exceptional customer experiences. We are looking for a candidate who is enthusiastic about utilizing analytical skills to pinpoint issues, devise solutions, and enhance relationships. Your key objectives will be to manage client relationships right from onboarding to retention, guaranteeing high satisfaction levels and the successful adoption of Outmarch products. You will act as a reliable advisor to drive ongoing product value and expansion. Additionally, you will be responsible for upholding customer success strategies, supporting content, and tracking metrics while effectively communicating customer requirements to internal teams and spearheading renewal initiatives. Your responsibilities will include cultivating robust customer relationships, encouraging product adoption, and promoting best practices. You will supervise the onboarding process and expedite contract renewals, provide product feedback, ensure quality through test plans and troubleshooting, update and uphold Customer Success Playbooks, monitor implementation progress, pinpoint areas for enhancement, and collaborate with cross-functional teams. Maintaining forecasts, customer status dashboards, handling incoming requests, resolving issues promptly, and collaborating with Sales and Marketing to enhance growth and gather data for enablement content will also be part of your role. To qualify for this position, you should possess a Bachelor's degree, along with at least 1 year of experience in renewals, account management, customer success, or a comparable client-facing role within a SaaS environment. Strong communication and leadership skills, the ability to juggle multiple tasks in a fast-paced setting, experience working with cross-functional teams, and excellent attention to detail and time management skills are all essential. If you meet these qualifications and are excited about this opportunity, we invite you to share your resume with us at hr@outmarch.io.,

The Field Technical Service Expert at Apollo Tyres Ltd, based in Faridabad, will play a crucial role in providing technical support and expertise in the field of tyre manufacturing. As a part of the Field Technical Service department, you will report to the Regional FTS and collaborate closely with internal and external stakeholders to ensure the highest level of customer satisfaction and product performance. Your key responsibilities will include managing claims and complaints, providing valuable product feedback to the Research & Development and Sales teams, conducting demand generation activities, delivering training sessions to both internal and external staff members, gathering market intelligence, implementing marketing and service initiatives, and offering sales support as needed. To excel in this role, you are required to have a B.Tech/B.E degree in Mechanical engineering, a solid understanding of market assessment techniques, in-depth product knowledge in the tyre industry, and a strong customer service orientation. Your ability to work effectively across different functions and your proactive approach to problem-solving will be essential in driving success in this position. If you are a highly motivated individual with a passion for technical service excellence and a desire to contribute to the growth and success of a global tyre manufacturing company, then you are encouraged to apply for this exciting opportunity. Join us at Apollo Tyres Ltd and be a part of our dynamic team dedicated to delivering top-notch products and services to customers worldwide.,

The Sales & Strategic Partnerships Executive position at iTCart in Bengaluru, India is a unique opportunity to collaborate with the Founder, Mohammed Rohim Uddin, to drive revenue growth and establish strategic alliances in the enterprise space. As a key member of the Office of the Founder, your role will focus on building high-trust partnerships, evangelizing the value proposition of AiXHub, and securing alliances that lead to significant enterprise rollouts. Your responsibilities will include identifying and managing partnerships across various industries, structuring Proof-of-Value (PoV) agreements, and collaborating with internal teams to ensure successful client onboarding. You will also contribute to sales strategy development, pricing models, and client value justification, while gathering market intelligence to inform product roadmaps. The ideal candidate will have 7-12 years of experience in enterprise sales or strategic alliances, with a proven track record of selling complex AI/SaaS/Automation platforms to CxO audiences. Experience in industries such as EPCM, Insurance, BFSI, or Public Sector, as well as familiarity with products like UiPath, ServiceNow, Salesforce, SAP, or emerging AI platforms, will be advantageous. At iTCart, we value individuals who prioritize building relationships over transactions, excel in high-pressure environments, and possess the ability to close deals efficiently. In return, you will have the opportunity to work closely with the inventor of AiXHub, represent a cutting-edge AI enterprise platform, and have a clear pathway to leadership roles within the organization. If you are commercially savvy, legally aware, and excel in storytelling, we encourage you to apply by submitting your resume and a GTM or alliance portfolio sample to globalcto@itcart.io or careers@itcart.io with the subject line "Application - Sales & Strategic Partnerships Executive at iTCart." Join us on this exciting journey to redefine intelligent enterprise automation and drive strategic growth partnerships.,

As a Sales Manager at our company, your key responsibilities will include identifying and prioritising high-potential accounts through outbound prospecting, inbound qualification, and channel partners. You will run the discovery needs assessment demo commercial negotiation sequence, leveraging CRM tools to keep stakeholders aligned and ensuring customer success. It will be your responsibility to own quotas to achieve quarterly and yearly revenue targets by maintaining a robust, data-driven pipeline. You will navigate complex, multi-thread sales involving finance, treasury, and compliance teams and articulate our regulatory and FX advantages clearly. Additionally, you will be expected to upsell and cross-sell adjacent products, ensuring lifetime-value expansion once the first use-case lands. Your insights on market trends will play a crucial role in shaping Glomo's trajectory. To excel in this role, you should have proven success in owning end-to-end deal cycles and beating ambitious targets by effectively managing stakeholders. Outstanding written and verbal communication skills are essential, as you will be required to translate technical and compliance jargon into crisp business value propositions for founders and CFOs. While an MBA is a plus, high agency, startup grit, and the ability to thrive in ambiguity are the key qualities we are looking for - you should love building zero-to-one processes as much as closing deals. This position is based primarily in GIFT City/Mumbai, and you are expected to work from our Mumbai/GIFT City office. At Glomo, we offer a competitive startup salary along with ESOPs, providing you with a rewarding and fulfilling work experience.,

As a dedicated Account Manager, you will be responsible for building and maintaining strong relationships with key clients, acting as their primary point of contact for all business-related inquiries. Your main focus will be on developing and implementing strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities. You will conduct regular business reviews with clients to understand their needs, address concerns, and provide tailored solutions that align with their objectives. Collaborating with cross-functional teams including sales, marketing, and customer support will be crucial to ensure the seamless delivery of products/services and to provide an exceptional customer experience. Your role will involve identifying upselling and cross-selling opportunities within existing accounts to maximize revenue generation. Staying updated on industry trends, market conditions, and competitor activities will enable you to proactively identify potential threats and opportunities. Preparing and presenting reports on account performance, sales forecasts, and market insights to internal stakeholders will be part of your responsibilities. You will also be involved in managing contract negotiations, renewals, and pricing discussions in collaboration with the sales team. Your commitment to providing exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions will be essential. Additionally, collaborating with product development teams to provide feedback and insights from clients, contributing to the development of new products/services, will be a key aspect of your role. This is a full-time, permanent position with a day shift schedule and performance bonus opportunity. The ability to commute or relocate to Mohali, Punjab, is preferred. A Master's degree is required for this role, along with a minimum of 4 years of experience in salon management. Proficiency in English is also required. The work location is in person.,

As a member of the GTM department, you will play a crucial role in showcasing the effectiveness and relevance of our solutions by creating data-backed Proof of Concepts. Articulating the results clearly and compellingly will be essential in gaining client confidence. You will analyze clients" compliance data and historical compliances to identify potential areas for savings. By leveraging data and case studies, you will enhance the credibility of proposed solutions and contribute to the development of compelling sales strategies. Decoding clients" current compliance processes to identify improvement areas and acting as a key liaison and subject matter expert in initial client discussions will be part of your responsibilities. Your expertise will be utilized to develop and present tailored solutions that effectively address client pain points, demonstrating a deep understanding of our products and services. Additionally, you will assist client-facing teams by providing necessary insights to discuss products/solutions effectively with clients. Your guidance and coaching will support sales teams in GST compliances and other domain-specific knowledge. Identifying clients" new requirements and providing feedback to the product development team for feature additions will also be within your scope. Requirements for this role include being a CA semi-qualified professional with over 2 years of experience in the GST compliance domain. A strong command of tax laws, excellent communication skills, and confidence in speaking to large groups are necessary. Proficiency in navigating and utilizing Clear tech products, identifying compliance and process gaps in large corporates, critical thinking abilities, and fundamental knowledge of accounting basics are key qualifications. Good communication, presentation, and interpersonal skills, along with a solid understanding of the tax function, compliance processes, tax technology landscape, and tax software products are also essential. Being practical yet able to think strategically and innovatively will be advantageous in this role.,

As a Full-Time Pre-Sales Associate at Revspot, you will have the exciting opportunity to be part of a team dedicated to building India's most advanced revenue engine. Revspot leverages AI and data to empower B2C sales teams in finding and closing high-intent leads efficiently. Our clientele consists of prominent names in fintech, real estate, and edtech sectors, making the work environment dynamic and rewarding. Your responsibilities will include: - Initiating calls and diligently following up with leads - Thoroughly understanding customer requirements and effectively qualifying them - Coordinating meetings or connecting with senior sales advisors to drive revenue opportunities - Ensuring clean CRM records and adhering to structured workflows - Collaborating closely with product and marketing teams to provide valuable feedback loops for continuous improvement We are seeking individuals with the following qualities: - Excellent communication skills to engage effectively with clients - Demonstrated empathy and a consultative approach, avoiding aggressive sales tactics - A strong desire to learn, grow, and potentially transition into a sales or Go-To-Market (GTM) role - Prior experience in real estate, fintech, or inside sales will be considered a valuable asset Location: Bangalore (In-Office) Experience: 1-3 years Type: Full-Time This role presents an exciting opportunity to contribute to a rapidly growing team that is at the forefront of developing cutting-edge AI products tailored for modern sales teams. If you are passionate about engaging with people, understanding business needs, and facilitating the conversion process, then this role is tailor-made for you. Job Types: Full-time, Permanent Benefits: - Cell phone reimbursement - Commuter assistance Language: - English (Required) Work Location: In person For further inquiries or to express interest in this position, please contact the employer at +91 9945126973. Expected Start Date: 01/08/2025,

The Adobe DALP Sales team is seeking a techno-functional Customer Success & Renewal Manager to join the customer success team in North America. As a trusted advisor, you will collaborate with customers to optimize their strategies and ensure their success throughout their lifecycle. This position plays a crucial role within Adobe's Digital Advertising, Learning, and Publishing Business Unit, requiring individuals who are quick learners, high-energy, data-minded, and tech-savvy with prior customer champion and consultative experience. Your responsibilities will include providing consulting services in TV Everywhere & D2C ecosystems, managing client relationships, presenting technical information clearly, managing multiple customers concurrently, identifying growth opportunities, building strong customer relationships, demonstrating technical expertise, assisting customers in product adoption, leveraging business acumen, providing product feedback for enhancements, managing renewals and expansions, and delivering seamless presentations for Strategic Business Reviews. To succeed in this role, you should have at least 10+ years of experience in the technology domain, with a minimum of 5-6 years in customer success or key account management. Deep product and technical ecosystem knowledge, understanding of the Media & Entertainment industry, empathy for customers, and a passion for revenue and growth are essential. Strong leadership, communication, and presentation skills, as well as the ability to collaborate with cross-functional teams, are required. A Bachelors or Masters degree in business management/engineering is preferred, along with international sales experience in NA markets. This role involves working in US hours, and Adobe follows a hybrid work model. Adobe values creativity, curiosity, and continuous learning, offering opportunities for career growth and development. If interested, update your Resume/CV and Workday profile, visit the Internal Mobility page on Inside Adobe, and prepare for interviews. Adobe provides an exceptional work environment, fosters ongoing feedback through the Check-In approach, and offers meaningful benefits. Join Adobe and make a positive impact in a collaborative and innovative work environment.,

As an Expert Support Specialist, you will be responsible for managing complex customer support cases from initiation through resolution. Your role will involve providing expert guidance on product features, functionality, and best practices to ensure customer satisfaction. You will collaborate with escalation and technical teams to resolve high-priority issues in a timely manner. A key aspect of your job will be to document case histories, resolutions, and update the internal knowledge base for future reference. By analyzing support metrics such as case volume, resolution time, and customer satisfaction scores, you will identify trends and areas for improvement. Conducting root-cause analysis and driving continuous process improvements will be essential to enhance support operations. In addition to handling support cases, you will also be responsible for delivering training and coaching to Support Associates on handling complex scenarios. You will escalate systemic issues to Product and Engineering teams, track follow-ups, and ensure seamless collaboration with Sales, Customer Success, and Legal teams to provide a holistic customer experience. Furthermore, your role will involve participating in product feedback loops and beta testing to enhance support offerings and contribute to the overall improvement of the support services. This position requires full-time availability and is open to both experienced professionals and freshers. If you are passionate about providing exceptional customer support, analyzing data to drive improvements, and collaborating with cross-functional teams to deliver a seamless customer experience, we encourage you to apply for this position at btwgroup.co/careers. The work location for this role is in person. Join our team as an Expert Support Specialist and make a meaningful impact by ensuring customer satisfaction and driving continuous improvement in our support operations.,

As an intern at Unerth.ai in the Founder's Office, located in Hyderabad, you will have the opportunity to be part of a dynamic enterprise AI platform. Over a period of 3-6 months, you will receive a competitive stipend while working closely with the founders on impactful projects spanning strategy, operations, product development, and business growth within a fast-paced AI startup environment. Your responsibilities will include supporting various key areas such as strategy and research by conducting market research, competitor analysis, and assisting in go-to-market planning. You will also contribute to operations by aiding in project management and internal process enhancements. Additionally, you will be involved in investor relations tasks like developing pitch decks, investor updates, and fundraising documents. Providing feedback on product features and assisting in client requirement analysis will also be part of your role, along with supporting marketing and sales efforts including building sales pipelines and creating marketing content. We are seeking individuals with a high agency, strong analytical and problem-solving skills, excellent communication abilities, and the capacity to multitask effectively. While familiarity with AI, MLOps, or enterprise workflows is considered a bonus, it is not mandatory. During your internship, you can expect direct exposure to core business functions within an AI startup, gaining hands-on experience by collaborating with leadership on critical projects. Depending on your performance, there is potential for a full-time role within the organization. To apply for this position, please follow the application process which includes submitting your details in a questionnaire. This questionnaire consists of a video assessment where you will need to record a short video addressing questions about yourself, your journey, why you are a great fit for the role, and any additional meaningful information. Additionally, you are required to submit a short written piece on a topic of your choice to showcase your thinking, analytical, and communication skills. Following the review of your application, selected candidates will proceed to 1-2 rounds of interviews with the team. Join us at Unerth.ai to be part of a transformative journey in the realm of enterprise AI, where your contributions can make a significant impact on the organization's growth and success.,

As a Product Manager at our Textiles/Garments company located in Tiruppur, you will play a crucial role in leading the product creation process for assigned categories. With your 10+ years of experience, you will be responsible for planning the calendar and content to ensure successful Milestone meetings. Your expertise will be instrumental in building and managing quality management systems to guarantee that the developed products meet the high standards and specifications of our brands. Collaboration is key in this role as you will work closely with the team to drive the product creation process based on the Go-to-Market calendar, focusing on Rapid Response and Special Make Up products. You will be tasked with creating detailed product and marketing briefings for each season, with a special emphasis on regional product assortments for Strategic Key Accounts, Department Stores, and Value Channel retailers. Your role will also involve conducting market research to identify opportunities, product innovations, emerging trends, materials, features, and price points. Additionally, you will be responsible for creating detailed international range plans, managing product feedback and inputs, and presenting and actively selling collections to buyers at national organizations during sales meetings. Furthermore, as a Product Manager, you will oversee Style and SKU efficiency and provide complete SAP data for implementation into the system. This is a full-time, permanent position with benefits such as health insurance, life insurance, paid sick time, and Provident Fund. Join us and be part of a dynamic team where your expertise will drive product innovation and success.,

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, youll help clients thrive while contributing to the companys long-term success. Were looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If youre passionate about building relationships and driving impact, this is your chance to shine. Responsibilities: Seller Onboarding & Training: Drive end-to-end seller onboarding, nurture potential leads, and deliver structured product training to ensure seamless adoption. Retention & Churn Analysis: Identify and address seller churn by analyzing uninstallation insights, engaging via preferred channels, and providing tailored retention strategies. Subscription Renewals & Account Management: Foster strong relationships with paid sellers to ensure subscription renewals and enhance their platform experience. Real-Time Engagement & Support: Monitor new installations/uninstallations via CRM, initiate timely follow-ups, and provide instant support via integrated helpdesk solutions. Lead Conversion: Develop a pipeline by transitioning free, trial, and expired-license users to paid subscriptions through proactive engagement. Multi-Channel Outreach: Connect with sellers via email, calls or preferred channels to enhance engagement and accelerate activation. Trial Period Optimization: Provide dedicated support during the trial to ensure successful onboarding and first-payment conversion. Revenue Growth: Drive Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), and one-time sales through strategic seller engagement. Proactive Lead Handling: Manage inbound queries, initiate real-time engagement with active visitors, and optimize conversion strategies. Upselling & Cross-Selling: Promote additional apps and managed services using case studies and consultative selling. Lead Monitoring & CRM Management: Track and follow up on CRM leads to enhance conversion rates and streamline the sales funnel. Support & Issue Resolution: Handle support tickets, minimize escalations, and collaborate with developers for real-time issue resolution. Product Feedback & Enhancement: Gather seller insights, log product improvement requests, and collaborate with internal teams for continuous optimization. Customer Satisfaction & Advocacy: Ensure exceptional seller experience through proactive engagement, issue resolution, and review generation. Performance & Time Management: Optimize daily productivity by effectively managing chat support, outreach, and engagement activities. Requirements: 2 to 5 years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms.

As a vital member of the team supporting the execution of Mercedes-Benz Truck and Bus export operations in Indonesia, you will play a crucial role in various areas including market development activities, customer coordination, and cross-functional collaboration. Your contribution will significantly impact driving growth, maintaining operational efficiency, and enhancing brand presence in alignment with DICVs export objectives. Your key responsibilities will encompass the following areas: Market Support & Business Development Assistance: You will assist in gathering market intelligence, identifying business opportunities, and aiding in the implementation of local market strategies guided by senior team members. Customer & Distributor Coordination: Your role will involve supporting day-to-day coordination with distributors and key customers. Addressing routine queries, tracking deliveries, and managing customer feedback for continuous enhancement will be part of your responsibilities. Sales & Volume Tracking: You will play a crucial role in monitoring export volumes, order flow, and revenue targets. Coordinating internally to ensure timely sales order fulfillment and reporting any variances or delays will be key. Cross-functional Coordination: Collaborating with internal teams such as Supply Chain, Logistics, and Aftersales will be essential to support delivery timelines, address operational issues, and uphold service quality. Marketing Support & Brand Visibility: Your involvement in executing brand-building activities like product promotions, customer events, digital campaigns, and local exhibitions will be important. Ensuring alignment of all efforts with global brand standards is vital. Regulatory & Documentation Compliance: Supporting documentation work related to export compliance, homologation requirements, and local regulations will be part of your duties. Maintaining accurate records and escalating any concerns to relevant teams will be essential. Product Feedback & Local Needs: Collecting and consolidating customer and market feedback to contribute to product development or customization will be a key aspect of your role. Sharing insights with product planning teams to enhance local relevance is crucial. Reporting & Data Management: You will be responsible for maintaining and updating market performance dashboards, sales trackers, and operational reports. Providing timely and accurate inputs to facilitate decision-making by the market lead is essential. This position is based in Chennai, with Daimler India Commercial Vehicles Private Limited, and falls under the job category of Sales/Marketing/Communication. The working hours are full-time. If you have any queries or require further information, you can reach out to Raja S via email at raja.s@daimlertruck.com.,

You will be part of a dynamic team at Branch, a company that is dedicated to providing world-class financial services to the mobile generation. With a presence in multiple countries, including the United States, Nigeria, Kenya, and India, Branch leverages data science to make financial services more accessible in emerging markets. The company's mission is to ensure fair financial access for everyone, everywhere, leveraging the increasing adoption of smartphones to empower the global middle class with banking options and financial flexibility. As a member of Branch's mission-driven team, you will have the opportunity to contribute to meaningful growth in rapidly evolving markets. Branch has secured significant funding, including a Series C round and investments from reputable Silicon Valley firms like Andreessen Horowitz, Trinity Capital, and Visa. The company values diversity and is committed to fostering an inclusive work environment where individuals from all backgrounds can thrive. In this role, your primary focus will be on customer service and loan review. You will be responsible for delivering efficient and friendly responses to customers through various channels, as well as evaluating loan applications to identify and prevent fraud. Additionally, you will play a role in escalating customer feedback and IT bugs to help enhance Branch's product, and assist with various administrative projects as needed. To excel in this position, you should have 1-4 years of previous customer service experience, be passionate about Branch's mission and customers, and possess entrepreneurial spirit and proactive attitude. Strong communication skills, both verbal and written, are essential, along with a keen eye for detail and proficiency in data analysis. Ideal candidates will demonstrate flexibility in their scheduling, including the willingness to work weekends and holidays if required. Joining the Branch team offers a range of benefits, including a mission-driven and fast-paced work environment, a competitive salary and equity package, and a collaborative company culture. Employees also enjoy fully-paid group medical insurance, personal accidental insurance, unlimited paid time off, parental leave, and various professional development opportunities. The company also organizes team meals, social events, and discretionary trips to its global offices, fostering a sense of community and camaraderie among team members. Branch International is an Equal Opportunity Employer, committed to creating a workplace free from discrimination based on any protected characteristic. The company values more than just qualifications and encourages individuals who may not meet all criteria to apply without hesitation. Join Branch International to be part of a team that is reshaping the landscape of financial services and empowering individuals worldwide to achieve financial inclusion and flexibility.,