The Bidding Manager will handle all sales opportunities/bids in an efficient and timely manner. You will be responsible for managing the bidding process and certain aspects of account management, as well as providing support to our sales team. As a Bidding Manager, you will also assist in training new and existing staff and helping to allocate/manage the team workload. We seek individuals who take a hands-on approach towards client management and collaborate with the Sales team to close sales cycles. Requirements KEY JOB RESPONSIBILITIES: Effectively manage the bidding process and track new and ongoing RFQs and new opportunities Manage the data reporting needs of each partnership, ensuring that the overall objectives are met Work in conjunction with our project and vendor management team to monitor projects infield and ensure that client's needs are met in a timely and effective manner Monitor and help manage team workload Assist in training and mentoring new hires CORE COMPETENCIES: Collaboration and Teamwork Decision Making and Problem Solving Strong communication skills - written and oral Ability to work independently as well as with a team Possess good communication, organizational, and creative thinking skills Ability to learn and understand the needs of clients as they relate to both the industry and the products and services provided Qualifications Education: Bachelor's degree or equivalent experience required Experience: 2-3 years of relevant industry experience A multi-tasking individual who enjoys working both in a team environment and independently. Willing to manage a full workload and possess the ability to manage priorities that change moment by moment Computer Skills: Proficient in Microsoft Office products, including MS Word, MS Excel, and MS PowerPoint Benefits Free Gourmet Tea/ Coffee on the house Pick up and Drop cab facility for up to 50 kms from Office location Extensive Mediclaim Benefit
The Bidding Manager will handle all sales opportunities/bids in an efficient and timely manner. You will be responsible for managing the bidding process and certain aspects of account management, as well as providing support to our sales team. As a Bidding Manager, you will also assist in training new and existing staff and helping to allocate/manage the team workload. We seek individuals who take a hands-on approach towards client management and collaborate with the Sales team to close sales cycles. KEY JOB RESPONSIBILITIES: Effectively manage the bidding process and track new and ongoing RFQs and new opportunities. Manage the data reporting needs of each partnership, ensuring that the overall objectives
The Bidding Manager will handle all sales opportunities/bids in an efficient and timely manner. You will be responsible for managing the bidding process and certain aspects of account management, as well as providing support to our sales team. As a Bidding Manager, you will also assist in training new and existing staff and helping to allocate/manage the team workload. We seek individuals who take a hands-on approach towards client management and collaborate with the Sales team to close sales cycles. Key Job Responsibilities: - Effectively manage the bidding process and track new and ongoing RFQs and new opportunities - Manage the data reporting needs of each partnership, ensuring that the overall objectives are met - Work in conjunction with our project and vendor management team to monitor projects in field and ensure that client's needs are met in a timely and effective manner - Monitor and help manage team workload - Assist in training and mentoring new hires Core Competencies: - Collaboration and Teamwork - Decision Making and Problem Solving - Strong communication skills - written and oral - Ability to work independently as well as with a team - Possess good communication, organizational, and creative thinking skills - Ability to learn and understand the needs of clients as they relate to both the industry and the products and services provided Qualifications: Education: - Bachelor's degree or equivalent experience required Experience: - 2-3 years of relevant industry experience - A multi-tasking individual who enjoys working both in a team environment and independently. Willing to manage a full workload and possess the ability to manage priorities that change moment by moment Computer Skills: - Proficient in Microsoft Office products, including MS Word, MS Excel, and MS PowerPoint Benefits: - Free Gourmet Tea/ Coffee on the house - Pick up and Drop cab facility for up to 50 kms from Office location - Extensive Mediclaim Benefit,
Required for processing and analyzing data to provide actionable insights into market trends, consumer behavior, and competitive dynamics. This role involves ensuring data accuracy through cleaning and integration. The analyst uses statistical methods and visualization tools to interpret data and create detailed reports and dashboards. They collaborate with cross-functional teams to support strategic decision-making and continuously improve research methodologies. Strong analytical skills, proficiency in statistical software, and the ability to communicate findings effectively are essential for this position. Required to work from office Requirements KEY JOB RESPONSIBILITIES: Perform data checks using Quantum, SPSS and Excel Writing data cleaning scripts Do data manipulation like labeling, stacking, recoding etc Resolving client queries and updating their requirements CORE COMPETENCIES: Have knowledge of SPSS like, renaming, recoding, labelling, Stack and any type of data manipulation required Adapt to working in high pressure environments with strict deadlines and multiple deliverable Communicate and coordinate with client and internal teams Qualifications Education: Bachelor's degree Experience: Minimum 1 year experience in Data Processing Computer Skills: Microsoft Office SPSS Quantum Benefits Free gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit
The Bidding Manager will handle all sales opportunities/bids in an efficient and timely manner. You will be responsible for managing the bidding process and certain aspects of account management, as well as providing support to our sales team. As a Bidding Manager, you will also assist in training new and existing staff and helping to allocate/manage the team workload. We seek individuals who take a hands-on approach towards client management and collaborate with the Sales team to close sales cycles. Requirements KEY JOB RESPONSIBILITIES: Effectively manage the bidding process and track new and ongoing RFQs and new opportunities Manage the data reporting needs of each partnership, ensuring that the overall objectives are met Work in conjunction with our project and vendor management team to monitor projects infield and ensure that client's needs are met in a timely and effective manner Monitor and help manage team workload Assist in training and mentoring new hires CORE COMPETENCIES: Collaboration and Teamwork Decision Making and Problem Solving Strong communication skills - written and oral Ability to work independently as well as with a team Possess good communication, organizational, and creative thinking skills Ability to learn and understand the needs of clients as they relate to both the industry and the products and services provided QUALIFICATIONS: Education: Bachelor's degree or equivalent experience required Experience: 2-3 years of relevant industry experience A multi-tasking individual who enjoys working both in a team environment and independently. Willing to manage a full workload and possess the ability to manage priorities that change moment by moment Computer Skills: Proficient in Microsoft Office products, including MS Word, MS Excel, and MS PowerPoint Benefits Free gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit
Required for processing and analyzing data to provide actionable insights into market trends, consumer behavior, and competitive dynamics. This role involves ensuring data accuracy through cleaning and integration. The analyst uses statistical methods and visualization tools to interpret data and create detailed reports and dashboards. They collaborate with cross-functional teams to support strategic decision-making and continuously improve research methodologies. Strong analytical skills, proficiency in statistical software, and the ability to communicate findings effectively are essential for this position. Required to work from office. KEY JOB RESPONSIBILITIES: Perform data checks using Quantum, SPSS and Excel Writing data cleaning scripts Do data manipulation like labeling, stacking, recoding etc. Resolving client queries and updating their
🔹 We’re Hiring – Bidding Manager 🔹 Join our dynamic team at Sago India (Cubevo Insights Pvt. Ltd.) What you’ll do: - Lead and manage the bidding process for new opportunities - Track RFQs and support sales team in closing deals - Collaborate with project & vendor teams to deliver client needs - Monitor team workload & mentor new hires What we’re looking for: - 1–4 years’ relevant experience - Strong communication & organizational skills - Proactive, detail-oriented, and great at multitasking - Bachelor’s degree (or equivalent experience) - Proficient in MS Office 📍 A collaborative, client-focused mindset is a must! 👉 Apply now and be part of our growth journey! #Hiring #BiddingManager #MarketResearch #SalesSupport #ClientSuccess #RFQ #Jobs #NowHiring #ResearchIndustry #CareerOpportunity #ProjectManagement #Teamwork Mail me your resume at arijit.purkayastha@sago.com
We are looking for a Trainee to join our internal Data & Analytics team at Sago - a leader in executing market research projects. This is a hands-on learning role designed for individuals at the very start of their data career. Over the course of 6-12 months, you will gain practical experience working on real projects with guidance from senior team members. High performers may be considered for a permanent role at the end of the trainee period. Requirements Key Responsibilities Learn Sago's business processes, data architecture, and tools by shadowing data engineers and analysts Assist with small analytics and reporting requests using SQL and Python Take ownership of simple data tasks from start to finish as your skills develop Collaborate with the team to document processes and share learnings Requirements Strong communication skills in English (both written and verbal) Basic knowledge of SQL and Python Curiosity, eagerness to learn, and willingness to take feedback A degree is not required - we welcome candidates with certifications or bootcamp training in data, analytics, or engineering Nice-to-Haves Exposure to orchestration tools like Airflow Knowledge of Data Lake/Lakehouse architectures Familiarity with modern data storage like Parquet, Delta Lake, Iceberg, etc.. Understanding of Git and version control basics Why Join Us? Growth Path: Opportunity to transition into a full-time Data Engineer or Data Analyst role with mentorship and training Learning Culture: Supportive environment that values curiosity, experimentation, and continuous improvement Hands-On Experience: Work across real business problems, gaining exposure to multiple data domains - and making real impact Creativity & Problem-Solving: Participate in proof-of-concept projects where innovative solutions are encouraged Benefits Free Gourmet Tea/ Coffee on the house Extensive Mediclaim benefit Pick and drop cab facility for up to 50 Kms from Office location
Quality Analysts will be responsible for testing surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with programmers and project managers in managing timelines and responsibilities, ensuring change management processes are being followed. Expectations would be to manage medium-complexity projects alone, and hard-complexity projects with assistance from senior team members. Must be able to follow processes and accept constructive feedback on performance. Maintain low error rates by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role. Requirements Detects, logs, and reports program bugs and glitches Documents and evaluates test results Tracks defects and helps troubleshoot errors Review and evaluation of test procedures. Knowledge in writing Test Cases, analyzing the results, and interaction with team members in fixing the errors Proficient Interpersonal skills, outstanding problem-solving and decision-making skills CORE COMPETENCIES: Highly proficient verbal and written communication skills Analytical and detailed oriented Qualifications Education: Bachelors' degree or equivalent experience preferred Experience: 3-6 years QA experience in the Market Research industry Computer Skills: Proficient with MS Teams, Office, Word, Excel, PowerPoint, and Outlook Some basic knowledge of CSS, HTML5, Python, and Javascript Experience in online survey platforms like Forsta Surveys/Plus is preferred Benefits Free gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit
Required for processing and analyzing data to provide actionable insights into market trends, consumer behavior, and competitive dynamics. This role involves ensuring data accuracy through cleaning and integration. The analyst uses statistical methods and visualization tools to interpret data and create detailed reports and dashboards. They collaborate with cross-functional teams to support strategic decision-making and continuously improve research methodologies. Strong analytical skills, proficiency in statistical software, and the ability to communicate findings effectively are essential for this position. Required to work from office Requirements KEY JOB RESPONSIBILITIES: Perform data checks using Quantum, SPSS and Excel Writing data cleaning scripts Do data manipulation like labeling, stacking, recoding etc Resolving client queries and updating their requirements CORE COMPETENCIES: Have knowledge of SPSS like, renaming, recoding, labelling, Stack and any type of data manipulation required Adapt to working in high pressure environments with strict deadlines and multiple deliverable Communicate and coordinate with client and internal teams Qualifications Education: Bachelor's degree Experience: Minimum 3 years of experience in Data Processing Computer Skills: Microsoft Office SPSS Quantum Benefits Free Gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit
Survey Programmer will be responsible for programming surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with quality analysts, data processors, and project managers in managing timelines and responsibilities, ensuring Sago processes are being followed. They will be asked to represent the programming team in discussions with internal teams and clients. They will be expected to help inform processes and set standards for Sago's programming department. Expectations would be to solely manage medium complexity projects solely and high complexity surveys with the support of senior staff, under a heavy workload with high expectations for quality and turnaround time. Must be able to follow processes, and accept constructive feedback on performance. Maintain low error rates on sole work, by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role. Requirements Reviewing, programming and testing online surveys for market research studies Interaction with internal staff and clients, providing guidance on best practices, project set up and feasibility Management and fulfillment of project related activities including: Providing feedback, guidance and support related to survey flow, best practices and system capabilities Interacting with project management and other staff to confirm effort estimates, feasibility and timing Assist in the technical support of respondents with internal panel staff Works with the team to deliver error-free work Excellent Interpersonal skills, outstanding problem solving and decision-making skills Review and QC deliverables including data files, tables, translation overlays, and coded materials Responsibility for adherence to budgets and timelines on project level Other duties as assigned CORE COMPETENCIES: Excellent verbal and written communication skills Analytical and detailed oriented Coding skills Statistical knowledge of tabulations preferred Qualifications Education: Bachelor's degree or higher equivalent preferred, preferably in Computer Science or Business Experience: 3+ years overall Programming experience in the Market Research industry Recent experience with Decipher/ Forsta Surveys is an asset Computer Skills: Highly proficient with MS Teams, Office, Word, Excel, PowerPoint, and Outlook Proficient knowledge of CSS, HTML, Python, and Javascript Experience in Market Research Technology platforms such as Forsta Surveys/Plus, Sawtooth, VoxPopMe, Kinesis Experience with SPSS, Quantum, or API development is an asset Benefits Free gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit
Quality Analysts will be responsible for testing surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with programmers and project managers in managing timelines and responsibilities, ensuring change management processes are being followed. Expectations would be to manage medium-complexity projects alone, and hard-complexity projects with assistance from senior team members. Must be able to follow processes and accept constructive feedback on performance. Maintain low error rates by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role. Requirements Detects, logs, and reports program bugs and glitches Documents and evaluates test results Tracks defects and helps troubleshoot errors Review and evaluation of test procedures. Knowledge in writing Test Cases, analyzing the results, and interaction with team members in fixing the errors Proficient Interpersonal skills, outstanding problem-solving and decision-making skills CORE COMPETENCIES: Highly proficient verbal and written communication skills Analytical and detailed oriented Qualifications Education: Bachelors' degree or equivalent experience preferred Experience: 3-6 years QA experience in the Market Research industry Computer Skills: Proficient with MS Teams, Office, Word, Excel, PowerPoint, and Outlook Some basic knowledge of CSS, HTML5, Python, and Javascript Experience in online survey platforms like Forsta Surveys/Plus is preferred Benefits Free gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit Show more Show less
Survey Programmer will be responsible for programming surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with quality analysts, data processors, and project managers in managing timelines and responsibilities, ensuring Sago processes are being followed. They will be asked to represent the programming team in discussions with internal teams and clients. They will be expected to help inform processes and set standards for Sago&aposs programming department. Expectations would be to solely manage medium complexity projects solely and high complexity surveys with the support of senior staff, under a heavy workload with high expectations for quality and turnaround time. Must be able to follow processes, and accept constructive feedback on performance. Maintain low error rates on sole work, by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role. Requirements Reviewing, programming and testing online surveys for market research studies Interaction with internal staff and clients, providing guidance on best practices, project set up and feasibility Management and fulfillment of project related activities including: Providing feedback, guidance and support related to survey flow, best practices and system capabilities Interacting with project management and other staff to confirm effort estimates, feasibility and timing Assist in the technical support of respondents with internal panel staff Works with the team to deliver error-free work Excellent Interpersonal skills, outstanding problem solving and decision-making skills Review and QC deliverables including data files, tables, translation overlays, and coded materials Responsibility for adherence to budgets and timelines on project level Other duties as assigned CORE COMPETENCIES: Excellent verbal and written communication skills Analytical and detailed oriented Coding skills Statistical knowledge of tabulations preferred Qualifications Education: Bachelor&aposs degree or higher equivalent preferred, preferably in Computer Science or Business Experience: 3+ years overall Programming experience in the Market Research industry Recent experience with Decipher/ Forsta Surveys is an asset Computer Skills: Highly proficient with MS Teams, Office, Word, Excel, PowerPoint, and Outlook Proficient knowledge of CSS, HTML, Python, and Javascript Experience in Market Research Technology platforms such as Forsta Surveys/Plus, Sawtooth, VoxPopMe, Kinesis Experience with SPSS, Quantum, or API development is an asset Benefits Free gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit Show more Show less
We are looking for a Trainee to join our internal Data & Analytics team at Sago a leader in executing market research projects. This is a hands-on learning role designed for individuals at the very start of their data career. Over the course of 6 12 months, you will gain practical experience working on real projects with guidance from senior team members. High performers may be considered for a permanent role at the end of the trainee period. Key Responsibilities Learn Sago s business processes, data architecture, and tools by shadowing data engineers and analysts Assist with small analytics and reporting requests using SQL and Python Take ownership of simple data tasks from start to finish as your skills develop Collaborate with the team to document processes and share learnings Requirements Strong communication skills in English (both written and verbal). Basic knowledge of SQL and Python Curiosity, eagerness to learn, and willingness to take feedback A degree is not required we welcome candidates with certifications or bootcamp training in data, analytics, or engineering Nice-to-Haves Exposure to orchestration tools like Airflow Knowledge of Data Lake/Lakehouse architectures Familiarity with modern data storage like Parquet, Delta Lake, Iceberg, etc Understanding of Git and version control basics Why Join Us? Growth Path: Opportunity to transition into a full-time Data Engineer or Data Analyst role with mentorship and training Learning Culture: Supportive environment that values curiosity, experimentation, and continuous improvement Hands-On Experience: Work across real business problems, gaining exposure to multiple data domains and making real impact. Creativity & Problem-Solving: Participate in proof-of-concept projects where innovative solutions are encouraged Free Gourmet Tea/ Coffee on the house. Extensive Mediclaim benefit. Pick and drop cab facility for up to 50 Kms from Office location.
Required for processing and analyzing data to provide actionable insights into market trends, consumer behavior, and competitive dynamics This role involves ensuring data accuracy through cleaning and integration The analyst uses statistical methods and visualization tools to interpret data and create detailed reports and dashboards They collaborate with cross-functional teams to support strategic decision-making and continuously improve research methodologies Strong analytical skills, proficiency in statistical software, and the ability to communicate findings effectively are essential for this position KEY JOB RESPONSIBILITIES: Perform data checks using Quantum, SPSS and Excel Writing data cleaning scripts Do data manipulation like labeling, stacking, recoding etc. Resolving client queries and updating their
Survey Programmer will be responsible for programming surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with quality analysts, data processors, and project managers in managing timelines and responsibilities, ensuring Sago processes are being followed. They will be asked to represent the programming team in discussions with internal teams and clients. They will be expected to help inform processes and set standards for Sago s programming department. Expectations would be to solely manage medium complexity projects solely and high complexity surveys with the support of senior staff, under a heavy workload with high expectations for quality and turnaround time. Must be able to follow processes, and accept constructive feedback on performance. Maintain low error rates on sole work, by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role. Reviewing, programming and testing online surveys for market research studies Interaction with internal staff and clients, providing guidance on best practices, project set up and feasibility. Management and fulfillmen
Quality Analysts will be responsible for testing surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with programmers and project managers in managing timelines and responsibilities, ensuring change management processes are being followed. Expectations would be to manage medium-complexity projects alone, and hard-complexity projects with assistance from senior team members. Must be able to follow processes and accept constructive feedback on performance. Maintain low error rates by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role. Detects, logs, and reports program bugs and glitches. Documents and evaluates test results. Tracks defects and helps troubleshoot errors. Review and evaluation of test procedures. Knowledge
Sago is seeking an experienced IT Support Specialist to join our global IT Help Desk team. This role is responsible for delivering technical assistance and support for computer systems, hardware, and software. The IT Support Specialist will handle user inquiries, troubleshoot issues, and ensure timely and professional resolution of system and user concerns. You will become part of a dynamic and fast-paced global team within a positive and high-performance culture. This role requires an on-site presence at our Gurugram office; therefore, candidates must be based locally and able to commute daily. As the global IT Help Desk operates 24/7, you will be expected to work in rotating shifts and participate in a remote on-call schedule during weekends. Requirements Experience with Microsoft Intune is a huge plus Knowledge of and ability to use O365 Administration (Exchange, Teams, SharePoint, Azure AD, etc.) Capable of utilizing Active directory Strong troubleshooting skills for software, hardware, and networking issues Ability to diagnose and repair hardware problems, including computers, printers, and peripherals Proficiency with operating systems (Windows and macOS, Linux is a plus) and productivity software like Microsoft Office Knowledge of basic networking (e.g., IP addressing, DNS) and resolving connectivity issues (Wi-Fi, LAN) Experience with remote desktop support tools (TeamViewer, Bomgar, SplashTop) Must be able to diagnose and solve hardware or software problems remotely and in-person Proficiency in troubleshooting email platforms (e.g., Outlook, Gmail) and managing email servers Experience with helpdesk systems like Jira Service Desk, ServiceNow, or Zendesk Understanding of cybersecurity principles, including MFA and antivirus solutions Basic scripting skills (e.g., PowerShell, Bash) for automation Expertise in configuring and maintaining desktops, laptops, and printers Knowledge of mobile device management (e.g., smartphones, tablets) Proficiency in setting up VPNs and troubleshooting Excellent communication and relationship-building abilities Adaptability and resilience in high-pressure environments A commitment to self-improvement and professional growth Proficiency in English with strong communication skills Education required: Bachelor's degree or equivalent experience in Computer Science or Systems Engineering preferred. Experience preferred : At least 2 years of help desk support. Benefits Free Gourmet Tea/ Coffee on the house. Extensive Mediclaim Benefit Cab facility for up to 50 kms from office location in EST (Night) Hours.
Sago is seeking an experienced IT Support Specialist to join our global IT Help Desk team. This role is responsible for delivering technical assistance and support for computer systems, hardware, and software. The IT Support Specialist will handle user inquiries, troubleshoot issues, and ensure timely and professional resolution of system and user concerns. You will become part of a dynamic and fast-paced global team within a positive and high-performance culture. This role requires an on-site presence at our Gurugram office; therefore, candidates must be based locally and able to commute daily. As the global IT Help Desk operates 24/7, you will be expected to work in rotating shifts and participate in a remote on-call schedule during weekends. Requirements Experience with Microsoft Intune is a huge plus Knowledge of and ability to use O365 Administration (Exchange, Teams, SharePoint, Azure AD, etc.) Capable of utilizing Active directory Strong troubleshooting skills for software, hardware, and networking issues Ability to diagnose and repair hardware problems, including computers, printers, and peripherals Proficiency with operating systems (Windows and macOS, Linux is a plus) and productivity software like Microsoft Office Knowledge of basic networking (e.g., IP addressing, DNS) and resolving connectivity issues (Wi-Fi, LAN) Experience with remote desktop support tools (TeamViewer, Bomgar, SplashTop) Must be able to diagnose and solve hardware or software problems remotely and in-person Proficiency in troubleshooting email platforms (e.g., Outlook, Gmail) and managing email servers Experience with helpdesk systems like Jira Service Desk, ServiceNow, or Zendesk Understanding of cybersecurity principles, including MFA and antivirus solutions Basic scripting skills (e.g., PowerShell, Bash) for automation Expertise in configuring and maintaining desktops, laptops, and printers Knowledge of mobile device management (e.g., smartphones, tablets) Proficiency in setting up VPNs and troubleshooting Excellent communication and relationship-building abilities Adaptability and resilience in high-pressure environments A commitment to self-improvement and professional growth Proficiency in English with strong communication skills Education required: Bachelor&aposs degree or equivalent experience in Computer Science or Systems Engineering preferred. Experience preferred : At least 2 years of help desk support. Benefits Free Gourmet Tea/ Coffee on the house. Extensive Mediclaim Benefit Cab facility for up to 50 kms from office location in EST (Night) Hours. Show more Show less
POSITION SUMMARY: Seasoned expert in end-to-end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors. A Sago Senior Project Manager is an expert in customer success and highly productive member of the team, managing high volumes and complex projects, providing support to junior members of the team, and always seeking deeper expertise and areas for improvement. Requirements Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery Be the point of contact for clients, internal teams and vendors Review project specs and research design for fielding and data collection Continuously monitor project elements, anticipate/identify potential problems and manage to resolution Manage external vendors and partners to meet project timeline and budget qualifications Communicate with clients and internal teams throughout the project cycle to provide project update, recommendations, and liaise with senior staff on any issues Work within Sago systems effectively throughout life cycle of project Work collaboratively with clients to provide timely update on progress of project Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reportals, quota reports, field reports...etc Collaboration and supporting internal and external teams in coding, analysis, reporting Validation and preparing of data deliveries Meet client's timeline expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, helping with training and shadowing when required Anticipate problems and are able to resolve them independently the majority of the time, otherwise you escalate them to your TL/Manager Strive to continually improve internal processes Other duties as assigned CORE COMPETENCIES: Technical orientation, logical thinking, analytical mind Strong ability to manage/balance quality assurance, project volume, project complexity, varying project timelines, including rush timelines Adaptable to changes and new processes Superior communication skills Quality - Attention to detail, delivers 'right first time' High work ethic and team player attitude Demonstrate the ability to teach others through following processes and drawing from own experience. Shadow others task, request, project when necessary Client Focus Strong communication skills - written and oral Collaboration and Teamwork Ability to multi-task and flexibility Decision Making and Problem Solving Qualifications Education: Bachelors' degree and/or equivalent experience preferred Experience: Must have 3-5 years of experience working as a Project Manager/Senior Project Manager in Market Research Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus Benefits Free gourmet Tea/ Coffee on the house Both side pick-up and drop cab facility for up to 50 kms from office location Extensive Mediclaim Benefit