Job
Description
As a Manager - Client Success at Jampp, your role will involve working directly with the global customer base to provide top-level service and ensure outstanding results for customers. You will balance long-term relationships with day-to-day tactical management of mobile marketing campaigns, identifying growth opportunities, troubleshooting and resolving customer issues, and collaborating with internal teams to drive key projects. Your responsibilities will include supervising and leading strategic campaigns, analyzing campaign performance, providing reports and recommendations, and continuously improving operations at Jampp. **Key Responsibilities:** - Serve as the primary point of contact for customers, building strong relationships and understanding their needs - Communicate with customers and internal teams to ensure positive outcomes - Identify growth opportunities for cross-selling and upselling - Troubleshoot and resolve escalated customer issues - Collaborate with product and sales teams on key projects - Supervise and lead strategic campaigns autonomously - Analyze campaign performance and provide insights for improvement - Provide reports and recommendations for internal teams and customers **Qualifications Required:** - Graduated in Business Administration, Marketing, or equivalent - 3-5 years of experience in client-facing roles (Customer Success, Account Management, Sales, or Consulting) - Proficient in data handling, analysis, and report building - Superior attention to detail and accuracy in task completion - Fluency in English (both written and spoken); knowledge of Mandarin, Japanese, or Korean is a plus - Ambitious self-starter with a customer-focused profile - Positive attitude, competence, and enjoys working in a collaborative environment At Jampp, you will have the opportunity to learn about the latest trends in mobile advertising, work in a dynamic environment, and develop your potential without limitations. The company offers a competitive salary, a great level of responsibility from day one, an entrepreneurial environment, office and remote work balance, structured onboarding process, continuous training, and the opportunity to work with a talented global team. Join Jampp to be part of a fast-growing AdTech company that values innovation and collaboration. (Note: The additional details about the company Affle have been omitted from the job description as per the instructions.),
