Designation: Manager - Client Success Office Location: Gurugram Position Description: We are looking for an outstanding Client Success Manager to join our growing global team! The Client Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers. Jampp is looking for a Client Success Manager to balance long-term relationships with the day-to-day tactical management of our customer's mobile marketing campaigns, understanding the performance and consistently spotting new growth opportunities. You will need to bring a commercial and strategic acumen analytical mindset together with a detail-oriented and data-driven focus in order to build and grow long-term business partnerships with our customers. We are looking for people with high expertise, enthusiasm, and a true passion for mobile app marketing. If you are willing to work in a fast paced environment while providing an outstanding level of service, you might be the candidate we are looking for WHAT YOU'LL DO Customer Focus Serve as customers’ primary point of contact – building strong and lasting relationships with key players in the mobile programmatic space. Own communication with customers and liaise with internal teams to ensure positive outcomes and overcome roadblocks. Have a comprehensive understanding of our customers’ needs and business. Ensure their goals are met and provide strategic counsel. Identify growth opportunities (cross-sell & upsell). Business Strategy Expertly troubleshoot and resolve escalated customer issues, seizing such opportunities to help your team learn and grow. Work closely with our product and sales teams to help drive forward key projects across the company. Campaign Management Supervise and lead strategic campaigns autonomously - be responsible for the planning and revision of our mobile marketing campaigns using the wealth of Jampp’s programmatic tools at your fingertips. Structure insightful analyses to improve and understand campaigns’ performance. Provide reports and identify challenges, opportunities and recommendations for both our internal teams and our customers to continuously improve operation in Jampp. This isn’t an exhaustive list. At Jampp we firmly believe in autonomy, so we look for smart people who see the opportunity for improvement, and are proactive enough to make it happen. WHAT WE LOOK FOR Graduated in Business Administration, Marketing or have a comparable proven academic record. Commercial Drive & customer focused profile. 3-5 years experience in a client-facing roles (Customer Success, Account Management, Sales, or Consulting). Proficient at data handling, analysis and report building Superior attention to detail with a high level of accuracy in completing tasks. Fluency in english is a must (both written and speaking). Mandarin, Japanese or Korean is a plus! Ambitious self-starter who enjoys a good challenge and continuous learning. You are someone that others enjoy working with due to your competence and positive attitude. WHAT WE OFFER Learn a ton about the hottest area of growth in Internet advertising - Mobile! Competitive salary A great level of responsibility from day one and the chance to develop your potential without limitations. An entrepreneurial environment. Office and remote work balance A structured remote onboarding process and continuous training with a supportive team. We win together! Work with a talented global team that you can constantly learn from! We have jamppers from 🇧🇷🇬🇧🇺🇸🇮🇪🇩🇪🇦🇷🇷🇺... our customers are not the only ones from around the globe Work Environment Details: About Affle: Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud. Affle powers unique and integrated consumer journeys for marketers to drive high ROI, measurable outcome-led advertising through its Affle2.0 Consumer Platforms Stack which includes Appnext, Jampp, MAAS, mediasmart, RevX, Vizury and YouAppi. Affle 3i Limited successfully completed its IPO in India and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). Affle Holdings is the Singapore-based promoter for Affle 3i Limited, and its investors include Microsoft, and Bennett Coleman & Company (BCCL) amongst others. For more details, please visit: www.affle.com About Jampp Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for leading mobile advertisers such as Uber, Just Eat Takeaway.com, FREENOW, Rappi, and BIGO Live. We’ve experienced tremendous growth over the past years: from expanding our global footprint to 10+ countries and building a team of 100+ mobile experts, to becoming part of the Affle Group, a fast-growing AdTech company that successfully launched its IPO in 2019 and owns multiple industry-leading platforms, including Appnext, mDSP, mediasmart, Newton, RevX, Ultra, and YouAppi, in addition to Jampp. Today, Jampp is consistently ranked as a top mobile performance partner by the industry’s leading MMPs, featured across 10 categories of Singular’s ROI Index and listed as a top-10 performer in AppsFlyer’s Performance Index. For more details, please visit: https://www.jampp.com/
We are looking for an outstanding Programmatic Campaign Manager (Business & Data Lover) to join our new Growth team. The Growth team is responsible for developing and executing advanced growth strategies to help mobile companies all around the world achieve their goals by iterating and conducting A/B experiments on key campaign components such as audiences, creatives, and more. If you have experience working on the advertiser side, DSP, or similar and would like to implement that knowledge while learning how the industry works, this might be just the opportunity you are looking for! This team works side by side with our Revenue team, operating the business and executing each and every campaign by leveraging our technology in the best possible way. Our main goal is to deliver outstanding results for our customers. WHAT YOU'LL DO Be responsible for the planning, execution, and optimization of our mobile marketing campaigns using the wealth of Jampp’s ML programmatic tools at your fingertips. Work alongside the Customer Success Manager to understand customers’ business and goals and ensure Jampp campaigns are aligned with those. Design together and implement strategies to retain and grow our customers. Provide the Customer Success Manager regular feedback on the campaign performance and key actionables to communicate to the customer. Extract and manipulate data, creating actionable recommendations for business decisions. This may include but is not limited to, publishers, verticals, creatives, and internal workflow optimization through data insights Troubleshoot level-1 technical problems (Tracking, Supply, etc.), and work cross-functionally with revenue and technical teams to ensure the proper campaign management outcome 🤚 This isn’t an exhaustive list. At Jampp we firmly believe in autonomy, so we look for smart people who see the opportunity for improvement and are proactive enough to make it happen. WHAT WE LOOK FOR Bachelor’s degree in Administration, Marketing, Economics, Industrial engineering, or related field. 3+ years of experience in growth or performance marketing, running mobile/performance campaigns is a plus. An advanced level of English. Comfortable with Excel. Hands-on approach, outstanding time management, organizational, and communication skills (both written and verbal). Strong attention to detail, and analytical background. Proactive team player with the ability to adapt to a fast-growing tech company. 🤓Ambitious self-starter who enjoys a good challenge and continuous learning. 💙 You are someone that others enjoy working with due to your competence and positive attitude. WHAT WE OFFER 📱 Learn a ton about the hottest area of growth in Internet advertising - Mobile! 💰 Competitive salary 🤰🏻 Extended Maternity/Paternity leaves 🌴 Extended holidays every year 📈 A great level of responsibility from day one and the chance to develop your potential without limitations. 💪 An entrepreneurial environment. 🤓 A structured onboarding process and continuous training with a supportive team. We win together! Work with a talented global team that you can constantly learn from! We have jamppers from 🇧🇷🇬🇧🇺🇸🇮🇪🇩🇪🇦🇷🇷🇺... our customers are not the only ones from around the globe 😉 😎 Cool swag and team activities (even when working from home!) WHO WE ARE Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. With a team of +100 entrepreneurs, we simplify programmatic growth for some of the biggest mobile advertisers (like Uber, Rappi, iFood, & Takeaway.com to name a few). Founded in 2013, Jampp leverages machine learning, creative optimization and proprietary advertising solutions to drive incremental growth for its customers, whether that means reaching new users or increasing post-install conversions. In 2021, the company joined the Affle group, a global consumer intelligence technology company We serve our global client base from our offices in Buenos Aires, San Francisco, São Paulo and Singapore.
We are looking for an outstanding Programmatic Campaign Manager (Business & Data Lover) to join our new Growth team. The Growth team is responsible for developing and executing advanced growth strategies to help mobile companies all around the world achieve their goals by iterating and conducting A/B experiments on key campaign components such as audiences, creatives, and more. If you have experience working on the advertiser side, DSP, or similar and would like to implement that knowledge while learning how the industry works, this might be just the opportunity you are looking for! This team works side by side with our Revenue team, operating the business and executing each and every campaign by leveraging our technology in the best possible way. Our main goal is to deliver outstanding results for our customers. As a Programmatic Campaign Manager at our company, you will be responsible for the planning, execution, and optimization of our mobile marketing campaigns using the wealth of Jampp's ML programmatic tools at your fingertips. You will work alongside the Customer Success Manager to understand customers" business and goals and ensure Jampp campaigns are aligned with those. Design together and implement strategies to retain and grow our customers. Providing the Customer Success Manager regular feedback on the campaign performance and key actionables to communicate to the customer. You will also extract and manipulate data, creating actionable recommendations for business decisions, troubleshoot level-1 technical problems (Tracking, Supply, etc.), and work cross-functionally with revenue and technical teams to ensure the proper campaign management outcome. We look for candidates with a Bachelor's degree in Administration, Marketing, Economics, Industrial engineering, or related field, along with 3+ years of experience in growth or performance marketing, running mobile/performance campaigns is a plus. An advanced level of English is required, along with comfort with Excel. A hands-on approach, outstanding time management, organizational, and communication skills (both written and verbal) are essential. You should have a strong attention to detail, an analytical background, be a proactive team player with the ability to adapt to a fast-growing tech company, an ambitious self-starter who enjoys a good challenge and continuous learning, and someone that others enjoy working with due to your competence and positive attitude. In return, we offer you the opportunity to learn a ton about the hottest area of growth in Internet advertising - Mobile! In addition to a competitive salary, extended Maternity/Paternity leaves, extended holidays every year, a great level of responsibility from day one, the chance to develop your potential without limitations, an entrepreneurial environment, a structured onboarding process, continuous training with a supportive team, and the opportunity to work with a talented global team that you can constantly learn from! We have jamppers from all around the globe and offer cool swag and team activities (even when working from home!). Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. With a team of +100 entrepreneurs, we simplify programmatic growth for some of the biggest mobile advertisers (like Uber, Rappi, iFood, & Takeaway.com to name a few). Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for its customers, whether that means reaching new users or increasing post-install conversions. In 2021, the company joined the Affle group, a global consumer intelligence technology company. We serve our global client base from our offices in Buenos Aires, San Francisco, So Paulo, and Singapore.,
As a Manager - Client Success at Jampp, your role will involve working directly with the global customer base to provide top-level service and ensure outstanding results for customers. You will balance long-term relationships with day-to-day tactical management of mobile marketing campaigns, identifying growth opportunities, troubleshooting and resolving customer issues, and collaborating with internal teams to drive key projects. Your responsibilities will include supervising and leading strategic campaigns, analyzing campaign performance, providing reports and recommendations, and continuously improving operations at Jampp. **Key Responsibilities:** - Serve as the primary point of contact for customers, building strong relationships and understanding their needs - Communicate with customers and internal teams to ensure positive outcomes - Identify growth opportunities for cross-selling and upselling - Troubleshoot and resolve escalated customer issues - Collaborate with product and sales teams on key projects - Supervise and lead strategic campaigns autonomously - Analyze campaign performance and provide insights for improvement - Provide reports and recommendations for internal teams and customers **Qualifications Required:** - Graduated in Business Administration, Marketing, or equivalent - 3-5 years of experience in client-facing roles (Customer Success, Account Management, Sales, or Consulting) - Proficient in data handling, analysis, and report building - Superior attention to detail and accuracy in task completion - Fluency in English (both written and spoken); knowledge of Mandarin, Japanese, or Korean is a plus - Ambitious self-starter with a customer-focused profile - Positive attitude, competence, and enjoys working in a collaborative environment At Jampp, you will have the opportunity to learn about the latest trends in mobile advertising, work in a dynamic environment, and develop your potential without limitations. The company offers a competitive salary, a great level of responsibility from day one, an entrepreneurial environment, office and remote work balance, structured onboarding process, continuous training, and the opportunity to work with a talented global team. Join Jampp to be part of a fast-growing AdTech company that values innovation and collaboration. (Note: The additional details about the company Affle have been omitted from the job description as per the instructions.),