Client Relationship Management CRM Software proficiency communication skills Customer Success ABOUT THE ROLE Are you an energetic, motivated, and articulate team player who is passionate about Client Success and Customer Experience? If so, you might be the perfect candidate we are looking for! We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the client’s needs, and ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience. RESPONSIBILITIES Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives Develop a complete understanding of the client’s needs and requirements Expand the relationships with existing clients by continuously proposing solutions that meet their objectives Resolve client issues and complaints and anticipate account changes and improvements. Manage communications between key clients and internal teams across Geographies Collaborating with the sales team to maximize profit by up-selling or cross-selling Establish and oversee budgets with the client and company. Prepare reports on account status and distribute them within or outside of the team Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients Assist with challenging client requests or issue escalations as needed REQUIREMENTS Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success. Excellent verbal and written communication skills. Prior working experience in US shifts and US clients will be an added advantage. Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards. Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail. Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed. Excellent interpersonal relationship skills along with networking and negotiation skills. Able to analyze data and team statistics and translate results into better solutions. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar). Strong negotiation skills, with the ability to follow through on client contracts. Proven results of delivering client solutions and being an advocate for the Client. The candidate should be willing to work in any allocated shifts (India/US/UK).

About The Role Are you an energetic, motivated, and articulate team player who is passionate about Client Success and Customer Experience? If so, you might be the perfect candidate we are looking for! We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the client’s needs, and ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience. Responsibilities Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives Develop a complete understanding of the client’s needs and requirements Expand the relationships with existing clients by continuously proposing solutions that meet their objectives Resolve client issues and complaints and anticipate account changes and improvements. Manage communications between key clients and internal teams across Geographies Collaborating with the sales team to maximize profit by up-selling or cross-selling Establish and oversee budgets with the client and company. Prepare reports on account status and distribute them within or outside of the team Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients Assist with challenging client requests or issue escalations as needed Requirements Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success. Excellent verbal and written communication skills. Prior working experience in US shifts and US clients will be an added advantage. Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards. Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail. Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed. Excellent interpersonal relationship skills along with networking and negotiation skills. Able to analyze data and team statistics and translate results into better solutions. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar). Strong negotiation skills, with the ability to follow through on client contracts. Proven results of delivering client solutions and being an advocate for the Client. The candidate should be willing to work in any allocated shifts (India/US/UK). Show more Show less

We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the clients needs, and ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience. RESPONSIBILITIES Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives Develop a complete understanding of the clients needs and requirements Expand the relationships with existing clients by continuously proposing solutions that meet their objectives Resolve client issues and complaints and anticipate account changes and improvements. Manage communications between key clients and internal teams across Geographies Collaborating with the sales team to maximize profit by up-selling or cross-selling Establish and oversee budgets with the client and company. Prepare reports on account status and distribute them within or outside of the team Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients Assist with challenging client requests or issue escalations as needed REQUIREMENTS Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success. Excellent verbal and written communication skills. Prior working experience in US shifts and US clients will be an added advantage. Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards. Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail. Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed. Excellent interpersonal relationship skills along with networking and negotiation skills. Able to analyze data and team statistics and translate results into better solutions. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar). Strong negotiation skills, with the ability to follow through on client contracts. Proven results of delivering client solutions and being an advocate for the Client.

We are seeking an experienced and strategic Finance professional to join our Finance team in North America as an Assistant Manager - Finance . The ideal candidate will play a key leadership role in reporting & bookkeeping, compliance, financial planning, analysis, and risk management while ensuring alignment with corporate objectives. This role requires strong exposure to US GAAP/IFRS, financial analytical skills, business acumen, and the ability to collaborate cross-functionally in a dynamic multinational environment. Key Responsibilities: Accounting & Compliance Oversee financial reporting, ensuring accuracy and adherence to US GAAP/IFRS and local regulatory requirements. Ensure tax compliance (sales tax, HST, etc.), audits, and statutory filings in collaboration with external/internal auditors and tax consultants. Maintain internal controls and ensure adherence to corporate governance policies. Payroll & Expense Management Process payroll for both the US & Canada, including reimbursements and insurance management. Manage accounts payable and ensure timely payments. Handle compliance and regulatory filings related to employee wages and benefits. Business Strategy & Partnering Work closely with business unit leaders to drive financial performance and operational efficiency. Support mergers, acquisitions, and investment decisions through financial modeling and risk assessment. Develop and implement financial policies, processes, and best practices across the region. Cash Flow & Risk Management Monitor working capital, liquidity, and cash flow to optimize financial resources. Assess financial risks and implement mitigation strategies to safeguard the companys interests. Financial Planning & Analysis (FP&A) Lead budgeting, forecasting, and long-term financial planning for North America operations. Analyze financial performance, trends, and key business drivers to support decision-making. Provide insights and recommendations to senior leadership on cost optimization and revenue growth. Leadership & Team Development Mentor and guide finance professionals, fostering a high-performing finance team. Lead cross-functional finance initiatives and drive continuous improvement in financial operations. Qualifications & Requirements: MBA / MS (Finance), CPA, CFA, MCom, CA. 4+ years of experience in finance, especially in handling client accounts in the US & Canada. Strong knowledge of US GAAP, IFRS, and North American financial regulations. Experience in financial modeling, budgeting, forecasting, and strategic planning. Proficiency in QuickBooks, Zoho, Xero, and other international financial reporting tools. Strong leadership, communication, and stakeholder management skills. Ability to work in a fast-paced, global environment with cross-functional teams.

We are looking for an enthusiastic Finance & Accounts Associate with a strong foundation in finance, accounting, and taxation, as well as proficiency in Microsoft Excel. The ideal candidate should be detail-oriented, analytical, and eager to apply their academic knowledge to real-world tasks. This entry-level role provides an excellent opportunity to learn and grow within our dynamic team. Key Responsibilities: Assist in maintaining accurate financial records. Support the preparation and filing of GST, TDS, and other tax returns, ensuring compliance with local regulations. Participate in month-end and year-end closing activities, including journal entries, reconciliations, and reporting. Perform data analysis using Excel, including creating pivot tables, charts, and formulas to support financial decision-making. Assist in invoice processing, accounts payable, and accounts receivable functions. Conduct financial data entry and validation to ensure accuracy across various financial systems. Contribute to budgeting and forecasting processes, providing analysis and insights as needed. Collaborate with team members on ad-hoc finance and accounting projects. Qualifications: Masters degree in Finance, Accounting, Commerce, or a related field. Strong knowledge of finance, accounting principles, and basic taxation rules. Proficiency in Microsoft Excel, with experience in pivot tables, VLOOKUP, and basic financial functions/formulas. Excellent analytical and numerical skills, with high attention to detail. Strong organizational skills and the ability to manage multiple tasks effectively. Good communication skills.

We are seeking a dynamic Senior Sales Manager to drive business growth, expand our client portfolio, and establish long-term strategic partnerships. This role requires a results-driven sales professional with a deep understanding of enterprise HR Tech business, a strong ability to build relationships with key decision-makers, and a passion for delivering tailored solutions that align with client needs. Key Responsibilities: Business Growth & Strategy: Proactively identify, prospect, and convert new client opportunities into lasting partnerships. Develop and execute strategies to achieve revenue targets. Pipeline Development: Conduct targeted market outreach and cold calling within assigned geographies to maintain a robust pipeline of potential clients. Executive Engagement: Build and nurture relationships with key decision-makers, securing high-level meetings and fostering collaborations. Consultative Selling: Conduct in-depth research to understand client challenges, leveraging insights to craft customized solutions. High-Impact Presentations: Lead critical meetings between client executives and internal leadership, presenting compelling business cases and tailored proposals. Proposal Strategy: Collaborate with cross-functional teams to develop impactful proposals, ensuring alignment with client needs. Negotiation & Objection Handling: Navigate complex sales cycles, handle objections effectively, and drive successful negotiations to close deals. Brand Representation: Represent the company with professionalism, adapting to client corporate cultures and positioning our solutions effectively in the market. Key Skills & Qualifications: Tactical Sales Leadership: Proven track record in enterprise software sales, with experience in direct sales methodologies. Exceptional Communication: Strong verbal and written skills, with the ability to influence and persuade at the executive level. Results-Driven: High energy, passion for sales, and a relentless drive to achieve and exceed revenue targets. Collaboration & Independence: Ability to work both independently and within a high-performing team. Detail-Oriented: Impeccable attention to detail in proposals, contracts, and client communications. Entrepreneurial Mindset: Adaptability in a fast-paced environment, with a proactive approach to learning and problem-solving. If you are a motivated sales professional who thrives on building strategic relationships and driving business growth, we invite you to apply and be part of our success story.

As the Head of Solutions and Implementation at Vantage Circle, you will lead the global implementation of our rewards and recognition platform for enterprise and mid-market clients. This leadership role focuses on project delivery management , ensuring that all client implementations are executed on time, within scope, and to the highest quality standards. You will oversee a high-performing team of implementation professionals, defining project management methodologies, driving operational excellence, and optimizing delivery processes. While not directly executing projects, youll be responsible for ensuring your team successfully delivers complex, multi-phase projects , managing risks, and ensuring client satisfaction. This is a global role that includes managing implementation projects across different regions, with a particular focus on North American clients as required. Your leadership and strategic vision will be key in scaling operations and optimizing the implementation process for growth. Key Responsibilities Project Delivery Management : Oversee the end-to-end delivery of all global client implementations. Ensure timely, successful, and on-budget project delivery by managing your teams performance. Team Leadership : Lead a high-performing team, providing guidance, coaching, and ensuring effective collaboration across multiple time zones. Track team performance against KPIs and ensure accountability. Project Management Frameworks : Define, implement, and continuously optimize project management processes and methodologies to ensure consistency and scalability across global implementations. Client and Stakeholder Communication : Establish and maintain transparent communication with clients and stakeholders. Ensure expectations are set early and provide regular updates on project progress and challenges. Risk and Issue Management : Proactively identify and resolve project risks and challenges, ensuring smooth delivery and client satisfaction. Process Optimization : Continuously improve implementation workflows to reduce time-to-value, enhance quality, and drive operational efficiency. Reporting and Metrics : Track key performance metrics (KPIs) related to project delivery, team performance, and client success. Use data to inform improvements. Required Qualifications 12+ years of experience in SaaS implementation, including a focus on large-scale projects and enterprise clients . 4+ years of leadership experience managing implementation teams and overseeing project delivery across global clients. Proven experience with project management methodologies (Agile, Waterfall, etc.) and a strong focus on delivery outcomes. Ability to manage and mitigate project risks while ensuring alignment with client needs and business objectives. Experience with stakeholder management , ensuring smooth communication with internal teams, senior leadership, and clients. Willingness to collaborate with North American clients , with flexibility to adjust to EST business hours as required. Ideal Candidate Profile Experience in HR tech or rewards and recognition platforms (preferred but not required). Strong track record in project delivery , improving processes, and optimizing implementation timeframes. High digital literacy , including proficiency with project management software (e.g., JIRA, Asana, Microsoft Project). PMP certification or equivalent project management qualifications is a plus. Focused on client success with a clear understanding of the client journey and the importance of smooth implementation. Personal Qualities Strategic leader who can drive teams and processes with a focus on outcomes and continuous improvement. Proactive problem-solver : Able to foresee and address issues before they affect delivery. Exceptional communicator , with the ability to influence and collaborate across teams and with clients. Comfortable managing ambiguity and driving results in a fast-paced environment. Strong customer-first mindset , ensuring the client is always the focal point of project delivery.

End To End Project Testing And Delivery Application Testing And Support Test Cases Development Test Black Box Testing A/B Testing Manual Tester Job Title: Senior QA Engineer Location: Guwahati Experience: 5–7 Years Job Overview: We are looking for a highly skilled and proactive Senior QA Engineer to take complete ownership of the quality assurance lifecycle for our flagship wellness platform, Vantage Fit. The ideal candidate will have hands-on experience across mobile (iOS and Android), web, backend APIs, and cross-channel communications such as emails and push notifications. If you’re passionate about building stable, scalable test automation frameworks and enjoy working in Agile cross-functional teams, this role is for you. Key Responsibilities: ✅ Mobile App Testing (iOS & Android) Lead manual and automation testing efforts for Android and iOS applications. Test across emulators and real devices to simulate real-world user experiences. Validate critical app flows like onboarding, activity tracking, rewards, referrals, goals, and deep-link integrations. ✅ Automation Framework Ownership Build and maintain robust, scalable automation frameworks using: Appium with Java for mobile testing. Playwright / WebDriver IO with JavaScript or TypeScript for web automation. Own the creation of reusable components, POM structures, and utility libraries. Integrate test suites into CI/CD pipelines using Jenkins and GitHub Actions. Analyze test results using structured reports and custom dashboards. ✅ Web & Backend Testing Conduct end-to-end testing of web applications including admin and user dashboards (React-based). Perform backend validation using tools like Postman, ensuring API accuracy and reporting discrepancies to engineers. ✅ Email, Campaign & Notification Testing Test email workflows, in-app notifications, and push campaigns for both scheduled and real-time delivery. Validate integration with marketing and CRM tools for correct targeting and personalization logic. ✅ Agile & Project Management Act as Scrum Master for the QA/engineering team. Facilitate Agile ceremonies: daily stand-ups, sprint planning, retrospectives, and estimation (planning poker). Coordinate with cross-functional stakeholders including product, marketing, and customer success. Manage Jira boards, monitor sprint velocity, and proactively identify blockers. Required Skills & Qualifications: 5–7 years of total experience in QA, with 3+ years in automation. Strong hands-on experience in: Appium (Java) Web automation (Playwright/WebDriverIO) REST API testing (Postman) Deep understanding of Agile methodologies and CI/CD pipelines. Experience with test reporting and dashboards. Excellent communication and stakeholder management skills.

Job Title: Senior QA Engineer Location: Guwahati Experience: 5-7 Years Job Overview We are looking for a highly skilled and proactive Senior QA Engineer to take complete ownership of the quality assurance lifecycle for our flagship wellness platform, Vantage Fit. The ideal candidate will have hands-on experience across mobile (iOS and Android), web, backend APIs, and cross-channel communications such as emails and push notifications. If you’re passionate about building stable, scalable test automation frameworks and enjoy working in Agile cross-functional teams, this role is for you. Key Responsibilities ✅ Mobile App Testing (iOS & Android) Lead manual and automation testing efforts for Android and iOS applications. Test across emulators and real devices to simulate real-world user experiences. Validate critical app flows like onboarding, activity tracking, rewards, referrals, goals, and deep-link integrations. ✅ Automation Framework Ownership Build and maintain robust, scalable automation frameworks using: Appium with Java for mobile testing. Playwright / WebDriver IO with JavaScript or TypeScript for web automation. Own the creation of reusable components, POM structures, and utility libraries. Integrate test suites into CI/CD pipelines using Jenkins and GitHub Actions. Analyze test results using structured reports and custom dashboards. ✅ Web & Backend Testing Conduct end-to-end testing of web applications including admin and user dashboards (React-based). Perform backend validation using tools like Postman, ensuring API accuracy and reporting discrepancies to engineers. ✅ Email, Campaign & Notification Testing Test email workflows, in-app notifications, and push campaigns for both scheduled and real-time delivery. Validate integration with marketing and CRM tools for correct targeting and personalization logic. ✅ Agile & Project Management Act as Scrum Master for the QA/engineering team. Facilitate Agile ceremonies: daily stand-ups, sprint planning, retrospectives, and estimation (planning poker). Coordinate with cross-functional stakeholders including product, marketing, and customer success. Manage Jira boards, monitor sprint velocity, and proactively identify blockers. Required Skills & Qualifications 5-7 years of total experience in QA, with 3+ years in automation. Strong hands-on experience in: Appium (Java) Web automation (Playwright/WebDriverIO) REST API testing (Postman) Deep understanding of Agile methodologies and CI/CD pipelines. Experience with test reporting and dashboards. Excellent communication and stakeholder management skills.