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Home
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Vantage Circle
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Head of Solutions and Implementation

Head of Solutions and Implementation

Vantage Circle

12 - 15 years

16 - 20 Lacs

Guwahati New Delhi

Posted:1 month ago| Platform:

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Skills Required

trello project management software testing ms project manual testing asana operations people management skills java product management saas waterfall leadership project delivery scrum agile project management tools rewards project planning jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

As the

Head of Solutions and Implementation

at Vantage Circle, you will lead the global implementation of our rewards and recognition platform for enterprise and mid-market clients. This leadership role focuses on

project delivery management

, ensuring that all client implementations are executed on time, within scope, and to the highest quality standards.

You will oversee a high-performing team of implementation professionals, defining project management methodologies, driving operational excellence, and optimizing delivery processes. While not directly executing projects, youll be responsible for

ensuring your team successfully delivers complex, multi-phase projects

, managing risks, and ensuring client satisfaction.

This is a

global role

that includes managing implementation projects across different regions, with a particular focus on

North American clients

as required. Your leadership and strategic vision will be key in scaling operations and optimizing the implementation process for growth.

Key Responsibilities

Project Delivery Management
: Oversee the end-to-end delivery of all global client implementations. Ensure timely, successful, and on-budget project delivery by managing your teams performance.
Team Leadership
: Lead a high-performing team, providing guidance, coaching, and ensuring effective collaboration across multiple time zones. Track team performance against KPIs and ensure accountability.
Project Management Frameworks
: Define, implement, and continuously optimize project management processes and methodologies to ensure consistency and scalability across global implementations.
Client and Stakeholder Communication
: Establish and maintain transparent communication with clients and stakeholders. Ensure expectations are set early and provide regular updates on project progress and challenges.
Risk and Issue Management
: Proactively identify and resolve project risks and challenges, ensuring smooth delivery and client satisfaction.
Process Optimization
: Continuously improve implementation workflows to reduce time-to-value, enhance quality, and drive operational efficiency.
Reporting and Metrics
: Track key performance metrics (KPIs) related to project delivery, team performance, and client success. Use data to inform improvements.

Required Qualifications

12+ years of experience
in SaaS implementation, including a focus on
large-scale projects
and
enterprise clients
.
4+ years of leadership experience
managing implementation teams and overseeing project delivery across global clients.
Proven experience with
project management methodologies
(Agile, Waterfall, etc.) and a strong focus on delivery outcomes.
Ability to manage and mitigate
project risks
while ensuring alignment with client needs and business objectives.
Experience with
stakeholder management
, ensuring smooth communication with internal teams, senior leadership, and clients.
Willingness to collaborate with North American clients
, with flexibility to adjust to EST business hours as required.

Ideal Candidate Profile

Experience in
HR tech
or
rewards and recognition platforms
(preferred but not required).
Strong track record in
project delivery
, improving processes, and optimizing implementation timeframes.
High
digital literacy
, including proficiency with
project management software
(e.g., JIRA, Asana, Microsoft Project).
PMP certification
or equivalent project management qualifications is a plus.
Focused on
client success
with a clear understanding of the client journey and the importance of smooth implementation.

Personal Qualities

Strategic leader
who can drive teams and processes with a focus on outcomes and continuous improvement.
Proactive problem-solver
: Able to foresee and address issues before they affect delivery.
Exceptional communicator
, with the ability to influence and collaborate across teams and with clients.
Comfortable managing ambiguity and driving results in a fast-paced environment.
Strong
customer-first mindset
, ensuring the client is always the focal point of project delivery.

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Personal Settings

Head of Solutions and Implementation

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Head of Solutions and Implementation

project delivery management

ensuring your team successfully delivers complex, multi-phase projects

global role

North American clients

Key Responsibilities

Project Delivery Management

Team Leadership

Project Management Frameworks

Client and Stakeholder Communication

Risk and Issue Management

Process Optimization

Reporting and Metrics

Required Qualifications

12+ years of experience

large-scale projects

enterprise clients

4+ years of leadership experience

project management methodologies

project risks

stakeholder management

Willingness to collaborate with North American clients

Ideal Candidate Profile

HR tech

rewards and recognition platforms

project delivery

digital literacy

project management software

PMP certification

client success

Personal Qualities

Strategic leader

Proactive problem-solver

Exceptional communicator

customer-first mindset

More Jobs at Vantage Circle