Analyst, Customer Success

You will be joining Vcheck, a human-led, technology-enabled due diligence background check firm based in New York City. Vcheck conducts over 18,000 international investigations annually and specializes in risk-based assessments for various purposes such as lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. The hybrid approach of Vcheck delivers financial and reputational intelligence necessary for confident decision-making. As a Customer Success Analyst at Vcheck, your main responsibilities will include: - Communicating directly with customers to process Identity Verification orders and ensuring timely delivery of reports - Managing an email queue, confirming receipt of new orders, providing order updates, and assisting with ad hoc requests - Initiating Identity Verification checks, reviewing results for completeness and accuracy, and delivering reports to customers within agreed timelines - Understanding requirements for report delivery and following communication guidelines and procedures accordingly - Organizing daily tasks to ensure new requests are initiated and ongoing requests are handled to completion - Clearly communicating expectations and responding to customer inquiries - Escalating and reporting on client sentiment - Performing other duties as assigned Key qualifications for this role include: - 3-5 years of experience in a customer support role - Experience with Salesforce Service Console (or other CRM) is preferred - Excellent written, verbal, and interpersonal communication skills - Excellent time management and organization skills - Attention to detail, ability to multi-task, and being process-oriented - Ability to take initiative with minimal supervision In addition to the job responsibilities and qualifications, at Vcheck, you will enjoy: - Competitive compensation package - Comprehensive benefits, including GHI coverage for you & your loved ones - Flexible vacation policy to encourage work-life balance - Comfortable shift(s) to maintain work-life balance - Annual wellness allowance to support health and well-being - Quarterly team events and monthly happy hours for team bonding - Supportive and collaborative work environment with dedicated colleagues - Additional equipment support for your workplace, if needed - A vital role in shaping the company's future Vcheck acknowledges the use of AI-powered tools during the talent acquisition process and welcomes individuals committed to excellence to apply, regardless of background, encouraging all to come as they are.,