13 Identity Verification Jobs

Examine failed POIs and manual document submissions in the designated queue to determine if the POI can be approved or rejected Identify disparities, inconsistencies, or signs of forgery in submitted documents Escalate unclear or suspicious cases to Management for further review Detect fraudulent activity, such as repeated falsified documents from different regions, and escalate concerns to Management Monitor and analyze fraudulent identity trends, such as the use of synthetic identities, deepfake documents, and other evolving fraud tactics Maintain a well-documented tracker for the detected fraudulent activity and identity trends found Identify technical errors or shortcomings in the document verification process and suggest improvements Support training efforts to educate colleagues on document verification best practices and fraud detection methods Qualifications: Experience: 1-3+ years experience in identity verification, fraud prevention, KYC/AML compliance, or a similar role in investment brokerage, fintech, banking, or financial services Skills: Proficiency in using identity verification tools Strong understanding of global identification documents and the latest trends in fraud detection Strong ability to detect fraud patterns and assess high-risk identity verification cases Attention to detail is non-negotiable, with the ability to identify subtle signs of document forgery and inconsistencies in customer-provided information Strong verbal and written communication skills Ability to make quick, sound decisions while adhering to company policies and regulations Company Benefits Perks: Competitive salary package Performance-based annual bonus (cash and stocks) Group Medical Life Insurance Modern offices with free amenities, fully stocked cafeterias Monthly food card, company-paid snacks Hardship/shift allowance with company-provided pickup and drop facility* Attractive employee referral bonus Frequent company-sponsored team-building events and outings

Job Description: We are hiring Account Recovery Agents to join our Account Operations team. In this role, you will help customers securely regain access to their accounts by handling MFA resets, MFA disables, email changes, and identity verification checks . Key Responsibilities: Handle account recovery requests with professionalism and empathy. Perform identity verification using approved documents/process. Process MFA resets, email changes, and account access updates . Document interactions in tools like Salesforce / Zendesk . Ensure compliance with security and privacy standards (PII handling). Work in rotational US shifts (including evenings, weekends, holidays) . Requirements: 13 years’ experience in customer support / operations / security verification (BPO/Shared Services preferred). Experience in SaaS / Fintech / E-commerce / Telecom platforms preferred. Exposure to identity verification tools / MFA processes . Knowledge of Salesforce, Zendesk, Okta, Duo, or Authy . Strong communication skills and customer-first mindset . High integrity and attention to detail. If interested please send your updated resume to kavip@acarasolutions.in

You will be joining Vcheck, a human-led, technology-enabled due diligence background check firm based in New York City. Vcheck conducts over 18,000 international investigations annually and specializes in risk-based assessments for various purposes such as lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. The hybrid approach of Vcheck delivers financial and reputational intelligence necessary for confident decision-making. As a Customer Success Analyst at Vcheck, your main responsibilities will include: - Communicating directly with customers to process Identity Verification orders and ensuring timely delivery of reports - Managing an email queue, confirming receipt of new orders, providing order updates, and assisting with ad hoc requests - Initiating Identity Verification checks, reviewing results for completeness and accuracy, and delivering reports to customers within agreed timelines - Understanding requirements for report delivery and following communication guidelines and procedures accordingly - Organizing daily tasks to ensure new requests are initiated and ongoing requests are handled to completion - Clearly communicating expectations and responding to customer inquiries - Escalating and reporting on client sentiment - Performing other duties as assigned Key qualifications for this role include: - 3-5 years of experience in a customer support role - Experience with Salesforce Service Console (or other CRM) is preferred - Excellent written, verbal, and interpersonal communication skills - Excellent time management and organization skills - Attention to detail, ability to multi-task, and being process-oriented - Ability to take initiative with minimal supervision In addition to the job responsibilities and qualifications, at Vcheck, you will enjoy: - Competitive compensation package - Comprehensive benefits, including GHI coverage for you & your loved ones - Flexible vacation policy to encourage work-life balance - Comfortable shift(s) to maintain work-life balance - Annual wellness allowance to support health and well-being - Quarterly team events and monthly happy hours for team bonding - Supportive and collaborative work environment with dedicated colleagues - Additional equipment support for your workplace, if needed - A vital role in shaping the company's future Vcheck acknowledges the use of AI-powered tools during the talent acquisition process and welcomes individuals committed to excellence to apply, regardless of background, encouraging all to come as they are.,

Role & Responsibility Acquiring expertise on different document types (ID/DL/Passport/Visaetc.) for more than 200 countries. To check and verify customers credentials and feed them correctly in database. To identify and highlight fraudulent/fake/forged documents. To meet Service Level Agreement with best quality results. Performs regular standard tasks. Implement & follow quality matrix. Adaptable to learn new process, concept and skills. Qualification Any Bachelor's degree Skills/Competencies Required Decent communication skills in English (Written & Spoken both) Basic computer knowledge Good typing speed of 25 wpm, 90% accuracy Should be flexible to work in rotational shifts Ready to take a challenging role in 24/7 environment Customer service attitude.

As an Identity Verification Analyst at Interactive Brokers Group, Inc., you will play a crucial role in reviewing and verifying customer Proof of Identity (POI) documents to ensure strict adherence to company and regulatory standards. Your responsibilities will include examining failed POIs and manual document submissions, identifying disparities or signs of forgery, escalating suspicious cases to Management, detecting fraudulent activity, and monitoring evolving fraud tactics. Your attention to detail and ability to detect fraud patterns will be key in safeguarding the firm's operations and reputation. Your role will involve maintaining a well-documented tracker for detected fraudulent activity, suggesting improvements to the document verification process, and supporting training efforts to educate colleagues on best practices in document verification and fraud detection. You will need 1-3+ years" experience in identity verification, fraud prevention, or a similar role in investment brokerage, fintech, banking, or financial services. Proficiency in using identity verification tools, a strong understanding of global identification documents, and the latest trends in fraud detection are preferred. You must possess strong verbal and written communication skills, be able to make quick, sound decisions while adhering to company policies and regulations, and have a keen eye for subtle signs of document forgery and inconsistencies in customer-provided information. The role offers a competitive salary package, performance-based annual bonus, group medical & life insurance, modern offices with free amenities, monthly food card, company-paid snacks, and other attractive benefits and perks. Join our dynamic team and contribute to simplifying and enhancing financial opportunities using state-of-the-art technology.,

We are looking for an experienced Assistant Manager - Transaction Analysis to join our operations team at Jumio. The ideal candidate should have over 5 years of experience in customer-facing roles within a Tech or SaaS environment, possessing expertise in escalation handling, team management, and process optimization. Proficiency in PowerPoint, Excel, Power BI, and Salesforce is crucial for excelling in this role. Your responsibilities will include leading and managing a team of analysts for reviewing and managing transaction data, ensuring quality and compliance. Additionally, you will handle customer escalations and complex queries professionally and with timely resolutions. Collaboration with cross-functional teams such as Technical Support, Product, and Customer Success is essential to enhance process efficiency and customer experience. Analyzing transaction trends, performance metrics, and operational challenges to identify improvement areas will be part of your duties. You will prepare and present performance reports and insights using Power BI and Excel. Supporting strategic initiatives, developing and implementing SOPs, and participating in regular audits to maintain high-quality output are also key responsibilities. Furthermore, ensuring SLA adherence, driving continuous improvement in TAT, and customer satisfaction scores are crucial aspects of the role. You will be responsible for generating reports and insights using Salesforce and other internal tools to enhance operational efficiency and informed decision-making. Additionally, assisting the Manager in workforce planning, performance reviews, and goal setting will be part of your responsibilities. To be considered for this role, you need a Bachelor's degree in any discipline, at least 5 years of experience in Customer Support or Customer Success, preferably in a tech or SaaS-based company, and 4+ years of experience managing or mentoring teams in a fast-paced customer-facing environment. Strong analytical skills, proficiency in Excel and Power BI, excellent communication skills, and the ability to work across time zones are essential requirements for this position. Preferred attributes include familiarity with Salesforce CRM, strong team-handling skills, and customer escalation management experience. The ideal candidate should possess key characteristics such as being friendly, supportive, adaptable, articulate, persuasive, commercially aware, resilient, and detail-oriented. Jumio values integrity, diversity, empowerment, accountability, and leading innovation. We are an equal opportunities employer, welcoming applications and colleagues from all backgrounds and statuses. Jumio is a B2B technology company dedicated to eradicating online identity fraud and financial crimes, leveraging AI, biometrics, and automation to create trusted solutions globally. If you are interested in this role, please apply to join our team dedicated to making the internet safer through cutting-edge identity verification solutions.,

About the Role: As a Customer Success Analyst at our client's team, you will play a critical role in processing and delivering Identity Verification reports while maintaining effective communication with clients. Your primary responsibility will involve liaising with customers and the Customer Success team to ensure a seamless handling of requests from initiation to final delivery. This full-time onsite position in Indore requires previous experience in customer-facing roles, and local candidates will be given preference. What You'll Do: - Communicate directly with customers to process Identity Verification orders and ensure timely report deliveries. - Manage email queues by acknowledging new orders, providing updates, and addressing ad hoc requests. - Initiate verification checks, review results for accuracy, and deliver final reports within stipulated timelines. - Efficiently organize and prioritize daily tasks to meet customer requirements promptly. - Respond promptly and clearly to customer inquiries while managing expectations effectively. - Identify and escalate issues while providing constructive feedback to enhance service quality. - Undertake additional responsibilities as delegated. Key Requirements: - Minimum 3 years of experience in Customer Support/Customer Success or relevant roles. - Proficiency in using CRM tools such as Salesforce Service Console or similar platforms is advantageous. - Strong communication skills encompassing written, verbal, and interpersonal abilities. - Exceptional organizational skills coupled with a keen eye for detail. - Capability to multitask, prioritize tasks, and adhere to established processes. - Proactive, self-motivated, and capable of working independently with minimal supervision. Work Environment: - Onsite position located in Indore. - Job demands include extended periods of sitting, talking, hearing, and computer/phone usage. - Close vision is necessary for computer-based tasks. Job Type: Full-time Application Question(s): - What is your Current and Expected CTC - What is your Notice Period Experience: - Customer Success Analyst: 3 years (Required) Location: - Indore, Madhya Pradesh (Required) Work Location: In person,

Experian is looking for a strategic and execution-focused Head of Product to drive the product vision, roadmap, and go-to-market strategy for Experian's Fraud&ID and SaaS business. In this role, you will also be responsible for expanding the ecosystem of strategic partnerships to enhance the business. As the Head of Product, your responsibilities will include defining and owning the product vision, strategy, and roadmap for Fraud&ID and SaaS products. You will lead cross-functional teams to deliver impactful products, prioritize features based on customer needs and market trends, and ensure regulatory compliance and security standards are met. Additionally, you will oversee the product lifecycle management from ideation to launch and collaborate closely with the GTM Head to drive GTM activities. In terms of partnerships and ecosystem development, you will identify, negotiate, and manage strategic partnerships with various stakeholders such as data providers, technology platforms, and regulatory bodies. You will also work on building API integrations and co-branded solutions with partners, and develop joint go-to-market strategies in collaboration with sales and marketing teams. As a leader, you will build and mentor a high-performing product and partnerships team. You will collaborate with executive leadership on company strategy, growth planning, and innovation. Moreover, you will monitor the competitive landscape and emerging technologies to stay ahead in the market. The ideal candidate should have over 12 years of experience with a minimum of 5 years in product management and 3 years in a leadership role. Experience in fintech, fraud prevention, identity verification, and cybersecurity domains is essential. In-depth knowledge of digital lending platforms, onboarding workflows, B2B SaaS products, and regulatory frameworks is required. Strong communication, negotiation, and stakeholder management skills are also key qualifications. Preferred qualifications include experience working with financial institutions, familiarity with machine learning, biometrics, or blockchain technologies, and an MBA or advanced degree in a relevant field. At Experian, we offer a high-performance and driven work environment with opportunities for career growth and international exposure. We believe in investing in our products, people, and continuous learning and development. If you are passionate about solving complex business problems, enjoy working with senior management, and excel in defining objectives and approaches for critical assignments, we invite you to join our team at Experian.,

As a Document Verification Specialist at Margadarsi Chit Fund Pvt Ltd., you will play a crucial role in upholding the integrity and accuracy of essential documents. Your meticulous attention to detail and proficiency in document review will be instrumental in ensuring compliance with regulatory standards and company policies. Margadarsi Chit Fund Pvt Ltd., a part of the esteemed Ramoji Rao Group with a legacy of over 62 years in the financial services industry, is known for its customer-centric approach and diversified financial solutions across multiple states in South India. Operating through 122 branches, the company values trust and professionalism in delivering financial services to its clients. In this full-time role based in vibrant cities like Madurai, Salem, Hosur, Tiruppur, Tiruchirappalli, Chennai, and Karur, you will be responsible for verifying the authenticity of client-submitted documents. Your strong data entry skills and knowledge of KYC processes will be essential in maintaining accuracy and completeness in all submissions. Additionally, your ability to identify discrepancies, conduct identity verification, and validate data will contribute to the overall integrity of information entered. You will collaborate with internal teams to resolve discrepancies promptly and ensure that all KYC procedures are diligently followed to meet both regulatory and company requirements. Your proactive approach in staying updated on regulatory changes and adjusting verification processes accordingly will be crucial in maintaining high standards of document verification. Your role will also involve preparing reports on document verification activities for management review and handling customer inquiries regarding documentation processes in a professional and effective manner. Your ability to work under pressure, meet deadlines, and communicate effectively with clients will be key in fulfilling the responsibilities of this mid-level position at Margadarsi Chit Fund Pvt Ltd.,

As a LexisNexis Bridger at LTIMIndtree, you will play a crucial role in assisting clients with the implementation and utilization of Bridger Insight XG. Your responsibilities will include ensuring a seamless transition for clients, conducting training sessions on the platform's features, and providing consultative solutions to meet compliance needs. LexisNexis is a renowned provider of compliance solutions, with Bridger Insight XG being our flagship product. It offers access to global sanctions lists, enhanced due diligence data, and advanced matching algorithms to streamline compliance tasks and reduce risk exposure for businesses. Your primary responsibilities will revolve around client onboarding, training, consultative solutions, technical assistance, regulatory knowledge, feedback gathering, and collaboration. You will work closely with various teams to ensure alignment in messaging and delivery of compliance solutions. To excel in this role, you should hold a Bachelor's degree in Finance, Business, Law, or a related field, along with at least 2 years of experience in compliance or risk management. Familiarity with KYC processes, regulatory compliance frameworks, and proficiency in using compliance platforms are essential. Strong communication skills, problem-solving abilities, and a proactive approach to staying updated on regulatory changes will be key to your success. Join us at LexisNexis to be part of a dynamic team dedicated to empowering organizations with comprehensive compliance solutions and innovative technologies. Your contributions will not only enhance client experiences but also drive continuous improvement and growth within the compliance landscape.,

You are invited to join our operations team at Jumio as an Assistant Manager - Transaction Analysis. With over 5 years of experience in customer-facing roles within the Tech or SaaS industry, you will play a key role in handling escalations, managing teams, and optimizing processes. Proficiency in tools such as PowerPoint, Excel, Power BI, and Salesforce is crucial for excelling in this position. Your responsibilities will include leading a team of analysts focused on reviewing and managing transaction data to ensure quality and compliance. You will be expected to handle customer escalations and complex queries with professionalism, communicate with global customers via calls, and collaborate with cross-functional teams to enhance process efficiency and customer experience. Analyzing transaction trends, performance metrics, and operational challenges to identify areas for improvement will be a significant part of your role. Additionally, you will prepare and present performance reports, presentations, and insights using tools like Power BI and Excel while supporting strategic initiatives and contributing to the development of SOPs and best practices. Your role will involve conducting regular audits, training sessions, and ensuring SLA adherence to drive continuous improvement in TAT and customer satisfaction scores. Utilizing Salesforce and other internal tools to generate reports and insights will be essential for supporting operational efficiency and informed decision-making. You will also assist the Manager in workforce planning, performance reviews, and goal setting. To be successful in this role, you should possess a Bachelor's degree, have 5+ years of experience in Customer Support or Customer Success, and at least 4 years of experience managing teams in a fast-paced, customer-facing environment. Strong analytical skills, proficiency in Excel and Power BI, and the ability to collaborate across global teams are key requirements. Your friendly, supportive, adaptable, and flexible attitude, along with a high IQ and EQ, will be valued attributes at Jumio. Our company values Integrity, Diversity, Empowerment, Accountability, and Leading Innovation. We are committed to providing equal opportunities and welcome applications from individuals of all backgrounds. Jumio, a B2B technology company, is dedicated to combating online identity fraud and financial crimes using advanced technologies. By leveraging AI, biometrics, machine learning, and automation, we deliver trusted solutions to leading brands worldwide. Join us in our mission to create a safer internet environment and expand your career in the Financial Services, Travel, Sharing Economy, Fintech, Gaming, and other industries. Your data privacy is important to us, and we will only utilize your personal information for Jumio's application, recruitment, and hiring processes in alignment with our Applicant Privacy Notice. For any privacy-related queries, please reach out to privacy@jumio.com.,

Proven track record of growing revenue through consultative selling and building relationships in large and complex client business Demonstrated ability to sell complex solutions with a strong aptitude to problem solve and troubleshoot customer needs Proficiency in MS applications and other software applications with the ability to understand technical products and solutions Solid understanding of data and information services relevant to the financial services, retail, legal, investigative, insurance that support mission-critical business functions including collections, identity verification, fraud detection, and mitigation, and investigative solutions strongly preferred . Strong communication skills. Job Type: Full-time Schedule: Day shift Performance bonus Experience: total work: 2 years (Required) Work Location: In person,

Develop and implement effective KYC policies and procedures in line with SEBI regulatory requirements Oversee the KYC process and ensure compliance with applicable laws and regulations Review and analyze customer documentation and information to assess risk and verify the identity of customers. Conduct customer due diligence and enhanced due diligence for higher-risk customers Keep up to date with changes in regulatory requirements and implement necessary changes to the KYC process Train and educate staff on KYC policies and procedures Monitor and track the progress of KYC activities and ensure timely completion Maintain accurate and up-to-date records of KYC activities for audit and reporting purposes Collaborate with internal stakeholders, such as Compliance and Risk Management, to identify and mitigate risks associated with the KYC process Stay informed about industry best practices and continuously improve the KYC process to enhance efficiency and effectiveness. Provide guidance and support to junior team members when needed Excellent analytical and problem-solving skills Strong attention to detail and accuracy Excellent organizational and time management skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Proficiency in using KYC tools and software