Executive/Sr. Executive - Training

As a Sales and Customer Success Trainer at our company, you will play a crucial role in developing comprehensive training programs for our sales and customer success teams. Your responsibilities will include creating training materials such as videos, cheat sheets, and conducting live training sessions to ensure that our teams are well-equipped to meet customer needs and drive sales. - **Learning Management System:** - Manage and suggest optimizations regularly to enhance effectiveness. - **Training Content Development:** - Create cheat sheets, videos, and manuals. - Develop tools like "Hose Finder" and "Hose Assembly Code Finder". - Update cheat sheets for hose fittings, chemical resistance charts, and conversion tables. - **Training Delivery:** - Conduct training sessions on various topics. - Develop and deliver training videos for product clarification and soft skills. - Provide training on the LMS. - Ensure successful delivery of training sessions as per schedule with high engagement and participation rates. - **Process and Performance Improvement:** - Define parameters for analyzing past customer history and incorporate them into training. - Include real customer inquiries in training scenarios for practical understanding. - **Collaboration and Feedback:** - Collaborate with different teams to identify training needs and gaps. - Gather feedback on training effectiveness and continuously improve training materials. The ideal candidate for this role should have 2-5 years of training experience, preferably in a sales or customer service organization. This role is based in Ecotech 3, Noida Extension, and will involve working in a fast-paced environment where your contributions will directly impact the success of our sales and customer success teams.,