Customer Service/Customer Support Internship

As a Customer Success Executive - Trainee at Jungleworks, your role is to ensure positive customer experiences, build loyalty, and foster long-term relationships with International clients. Your responsibilities include: - Managing relationships with clients to ensure successful onboarding, product adoption, retention, and satisfaction. - Guiding and supporting customers to become strong advocates for our products through regular communication and consultation. - Understanding customer business objectives and helping them achieve success using our SaaS solutions. - Proactively identifying common issues and resolving them swiftly and professionally. - Acting as the voice of the customer internally and coordinating with support, product, and engineering teams. - Identifying and developing opportunities for up-selling or expanding product usage. - Responding to customer queries via email, phone, and video calls with clarity and confidence. Qualifications required for this role include: - Excellent verbal and written English communication skills to engage confidently with international clients. - Clear understanding or strong interest in Customer Success, SaaS products, or Tech-based solutions. - A techno-commercial mindset with the ability to understand customer needs and product workflows. - A degree in engineering, business, or communication is preferred. - Strong interpersonal skills with the ability to work both independently and collaboratively. - Willingness to work in different time zones, including occasional weekends or off-hours as per business needs. Jungleworks is a tech-loaded solution provider for on-demand businesses, offering customer-facing, delivery management, and customer engagement platforms such as Yelo, Tookan, Panther, and Hippo.,