Customer Success Analyst- PST/Night shift

Role Overview As a Customer Success Analyst, you will be part of the customer success team focusing on creating a knowledge base, FAQs, maintaining the customer relationship system, and ensuring successful onboarding of new customers post-sale. Your primary mission is to guarantee that customers extract maximum value from the product, attain their desired outcomes, and enjoy a seamless, positive experience. Your responsibilities will involve playing a significant role in onboarding, providing support, customer education, and renewal strategies. Key Responsibilities - Act as a trusted advisor to customers, assisting them in onboarding, adopting the product, and implementing usage best practices. - Proactively manage customer relationships by devising engagement, retention, and satisfaction strategies. - Establish and upkeep a scalable knowledge base, comprising FAQs, help guides, and tutorial content. - Develop and implement customer success email campaigns such as onboarding series, product updates, and renewal reminders. - Monitor crucial customer health metrics and respond to churn risks or upsell opportunities promptly. - Collaborate with Sales, Product, and Support teams to offer feedback and enhance the overall customer experience. - Maintain precise records of customer interactions and insights utilizing HubSpot and other customer success platforms. Qualifications Required - Bachelor's degree in business, Communications, Marketing, or related field. - Minimum 4 years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. - Demonstrated expertise in establishing and managing customer-facing knowledge bases and educational content. - Proven capability in crafting engaging and strategic customer success emails and campaigns. - Strong verbal and written communication skills with a proactive, empathetic customer engagement approach. - Experience with HubSpot CRM or similar tools is highly desirable. - Familiarity with customer success platforms like Intercom, Zendesk, Gainsight, or similar tools is a bonus. (Note: No additional company details are mentioned in the provided job description),