Customer Success Manager

As a Customer Success Manager (CSM) at Mode Retails Sales & Marketing Pvt. Ltd., your primary responsibility will be to drive customer satisfaction, retention, and growth across various sales channels including General Trade, Modern Trade, and Institutional Sales. Your role will involve building and nurturing long-term relationships with distributors, retailers, and key accounts. You will need strong relationship management, problem-solving, and coordination skills to ensure the success of Mode Retails" products in the market. **Key Responsibilities:** - **Account Management** - Build and nurture long-term relationships with distributors, retailers, and key accounts. - Ensure timely order fulfillment, product availability, and resolution of trade partner issues. - **Customer Success & Retention** - Drive customer satisfaction through proactive support, feedback collection, and timely interventions. - Ensure effective execution of repeat sales and loyalty programs. - **Sales Growth** - Collaborate with Sales & Marketing teams to achieve sales targets of 5 lakh in assigned regions. - Identify upselling and cross-selling opportunities within trade channels. - **Process & Support** - Coordinate with supply chain, logistics, and accounts teams for a smooth order-to-cash cycle. - Track and report customer health metrics, satisfaction scores, and churn risks. - **Training & Enablement** - Educate distributors and trade partners about new launches, schemes, and marketing campaigns. - Provide guidance on positioning Prabhu Shriram products against competition. - **Market Insights** - Capture and report customer feedback, competitor activity, and market trends. - Suggest improvements in product offerings and service delivery. **Desired Candidate Profile:** - Graduate - 3-6 years of experience in Sales (preferably in FMCG, Retail, or Consumer Goods). - Strong communication, negotiation, and relationship management skills. - Hands-on experience with CRM tools, Excel, and reporting. - Ability to work in a fast-paced environment with cross-functional teams. - Willingness to travel as per business needs. **Key Skills:** Customer Success, Key Account Management, Distributor Relationship, Trade Marketing, Sales Growth, Retention Management, Cross-functional Coordination, FMCG Sales If you are excited about the opportunity to drive customer success and sales growth in a dynamic environment, you can forward your resume with your name and the position you are applying for in the subject to hr@prabhushriram.com.,