190 Retention Management Jobs

Responsibilities: Manage client relationships through regular meetings & retention strategies Generate leads, lead management & retain clients in B2B sales Oversee field sales activities & customer satisfaction Focus on govt contracts Travel allowance Accidental insurance Sales incentives

About the Role As an HRBP at Swiggy, you will play a key role in overseeing the entire employee lifecycle from recruitment to exit — ensuring efficient operations around attendance, attrition, absenteeism, payroll, and employee engagement for our blue-collar workforce. Key Responsibilities Manage recruitment, deployment, and exit processes for blue-collar employees. Monitor attendance, address absenteeism, and implement corrective measures. Drive employee engagement initiatives and resolve grievances effectively. Handle payroll-related queries, ensure accurate incentive calculations, and timely disbursement. Maintain accurate data and share regular reports with internal stakeholders. Required Experience & Skills Graduate/Post-graduate in HR Management or MSW. 5+ years of experience in blue-collar workforce management. Proficiency in MS PowerPoint, Excel, and Word. Strong communication skills in English and at least one regional language. Excellent collaboration and stakeholder management abilities. Experience in warehouse operations will be an advantage.

About Angel One : Angel One is one of Indias fastest growing fin-techs, on a bold mission to make investing simple, smart, and inclusive for every Indian. With over 3+ crore clients, were building at scale and building for impact. Our Super App helps clients manage their investments, trade seamlessly, and access financial tools tailored to their goals. We are working to build personalized financial journeys for our clients, powered by new-age tech, AI, Machine Learning and Data Science. We're a builder's company at heart. You’ll have the space to experiment, the freedom to move with velocity, and the mandate to make bold, user-first decisions – every single day. The vibe? Think less hierarchy, more momentum. Everyone’s got a seat at the table and a shot to build something that lasts.Be part of a team that’s moving fast, thinking big, and building for the next billion. Why You'll Love Working at Angel One! Ranked Top 20 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 9 consecutive years. Innovation Runs Deep: From AI to real-time data infra, you’ll work on tech that’s ahead of the curve and solve problems that truly matter. Build India’s #1 Fintech Platform: We’re not just disrupting finance – we’re shaping how the next billion Indians access wealth. Own It. Drive It. Scale It: You’ll have the freedom to lead, the resources to build, and the opportunity to leave your mark. Job Title: KAM Location: Guwahati What you will do: Provide services to assigned business partners and maintain strong channel partner relationships. Enhance business growth of franchisees as per the business plan. Travel and meet business partners at their registered addresses, providing support for their business growth. Mentor, coach, and activate Authorized Partners (APs). Ensure regulatory and procedural compliance. Drive service excellence to enhance the portfolio, control retention, and improve cross-selling of third-party products through APs. Involve, engage, motivate, develop, lead, and drive business. Ensure service excellence. Manage day-to-day activities, ensuring teams respond to business partner queries and requests in line with agreed deliverables. Deliver services effectively, meeting agreed service levels, targets, and Key Performance Indicators (KPIs), striving to add value wherever possible. Who You Are Minimum 2 years of experience in the broking/financial markets industry. Good quantitative and analytical skills. Excellent oral and written communication skills. Customer service and relationship management expertise. Good knowledge of financial markets. Comfortable working in a target-oriented environment. Fluency in Hindi, English additional proficiency in the local language would be an advantage What's in it for You? Flexible work model: Whether you're remote, hybrid, or in-office, we trust you to work where you thrive and deliver with impact. Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team. We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Franchise Lead Job Level/ Designation M1/ Manager Function / Department Postpaid Location Indore Job Purpose Overall responsibility for activities at allFranchise stores in a zone spanning customer service, sales and revenue targets across all products (voice - postpaid/ prepaid, data etc.) Key Result Areas/ Accountabilities Achieve sales target for all products (Voice- Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone Ensure and monitor quality of acquisition through VIMS Ensure availability of stock at VIMS while adhering to norms Deliver overall revenue targets through VIMS channel Achieve total target for up-selling and cross-selling Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency and adherence to processes Resolve VIMS-specific issues within specific timelines Keep channel partner motivation levels high through regular reviews of performance Core Competencies, Knowledge, Experience Minimum 8 years of experience in Customer Handling /Retention Management Must be able to communicate with peers and seniors in the system well and convincingly. Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement Logical Thinking and good in sighting and analytical skills Prior telecom experience mandatory Must have technical / professional qualifications Graduate in any field Data analytics and process improvements Excel and Presentation skills Years of Experience 7-8 years of experience in Customer Handling /Retention Management Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Responsibilities: Manage client relationships through regular meetings & retention strategies Generate leads, lead management & retain clients in B2B sales Oversee field sales activities & customer satisfaction Travel allowance Accidental insurance Sales incentives

Responsibilities: Manage client relationships through regular meetings & retention strategies Generate leads, lead management & retain clients in B2B sales Oversee field sales activities & customer satisfaction Travel allowance Accidental insurance Sales incentives

As a Customer Success Manager (CSM) at Mode Retails Sales & Marketing Pvt. Ltd., your primary responsibility will be to drive customer satisfaction, retention, and growth across various sales channels including General Trade, Modern Trade, and Institutional Sales. Your role will involve building and nurturing long-term relationships with distributors, retailers, and key accounts. You will need strong relationship management, problem-solving, and coordination skills to ensure the success of Mode Retails" products in the market. **Key Responsibilities:** - **Account Management** - Build and nurture long-term relationships with distributors, retailers, and key accounts. - Ensure timely order fulfillment, product availability, and resolution of trade partner issues. - **Customer Success & Retention** - Drive customer satisfaction through proactive support, feedback collection, and timely interventions. - Ensure effective execution of repeat sales and loyalty programs. - **Sales Growth** - Collaborate with Sales & Marketing teams to achieve sales targets of 5 lakh in assigned regions. - Identify upselling and cross-selling opportunities within trade channels. - **Process & Support** - Coordinate with supply chain, logistics, and accounts teams for a smooth order-to-cash cycle. - Track and report customer health metrics, satisfaction scores, and churn risks. - **Training & Enablement** - Educate distributors and trade partners about new launches, schemes, and marketing campaigns. - Provide guidance on positioning Prabhu Shriram products against competition. - **Market Insights** - Capture and report customer feedback, competitor activity, and market trends. - Suggest improvements in product offerings and service delivery. **Desired Candidate Profile:** - Graduate - 3-6 years of experience in Sales (preferably in FMCG, Retail, or Consumer Goods). - Strong communication, negotiation, and relationship management skills. - Hands-on experience with CRM tools, Excel, and reporting. - Ability to work in a fast-paced environment with cross-functional teams. - Willingness to travel as per business needs. **Key Skills:** Customer Success, Key Account Management, Distributor Relationship, Trade Marketing, Sales Growth, Retention Management, Cross-functional Coordination, FMCG Sales If you are excited about the opportunity to drive customer success and sales growth in a dynamic environment, you can forward your resume with your name and the position you are applying for in the subject to hr@prabhushriram.com.,

Role & responsibilities: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product and support. Strong presentation and training skills Customer-focused with a knack of identifying opportunities and solving problems. Preferred candidate profile: Excellent written and verbal communication skills specialist Good at MS Office, Word, PowerPoint, Excel Perks and Benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance

The Engagement Lead plays a critical role in customer success, responsible for managing the entire customer journey from onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention. The ideal candidate will possess deep expertise in the Tracxn platform, proactively address customer needs, and work cross-functionally to optimize engagement strategies. They will play a pivotal role in identifying churn risks, implementing retention initiatives, and deliver exceptional service and value. Key Responsibilities : Customer Engagement & Onboarding - Oversee customer engagement functions, including onboarding, query resolution, driving engagement, and managing renewals. - Onboard new customers, communicate platform functionality, and provide updates on new features. - Ensure seamless platform adoption and customer satisfaction. Product Expertise & Implementation - Develop an in-depth understanding of the Tracxn platform and product offerings. - Educate customers on platform capabilities and best practices. - Drive the execution of customer engagement initiatives and projects. Relationship & Retention Management - Build and maintain strong relationships with customers, ensuring their requirements are met. - Identify key reasons for customer churn and implement strategies to prevent it. - Collaborate with internal teams (Analyst, Finance, and Legal) to streamline customer engagement processes. What We Are Looking For - 3 - 9 years of experience in customer engagement, or customer success, preferably in a B2B SaaS environment. - Excellent written and verbal communication skills with phone and email etiquettes to effectively address customer queries. - Have "Customer Empathy" - ability to identify and understand a customer's situation and motives. - Thorough understanding of customer lifecycle processes in a B2B SaaS company. - Shift Timings: EMEA (2:00 pm - 11:00 pm shift) What You Can Expect at Tracxn - Meritocracy-driven, transparent culture with no office politics. - Work with like-minded, intellectually curious professionals. - High-paced learning environment with continuous mentorship to help you achieve your peak potential.,

Responsibilities: Manage client relationships through regular meetings & retention strategies Generate leads, lead management & retain clients in B2B sales Oversee field sales activities & customer satisfaction Travel allowance Accidental insurance Sales incentives

HR Manager role: Drive PMS, Talent Acquisition & Onboarding, Employee Engagement, Payroll & Compliance. 8+ yrs exp. Female candidates Only. Apply email resume to: jacqueline@zugeelectric.in

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

Responsibilities: Manage client relationships through regular meetings & retention strategies Generate leads, lead management & retain clients in B2B sales Oversee field sales activities & customer satisfaction Travel allowance Accidental insurance Sales incentives

Role: Executive HR Department: Human Resource Business Partner Work Location: Airoli , Navi Mumbai Mode : Work from Office Reporting To: Senior Manager-Human Resources Shift: 12pm to 9pm / 1pm to 10pm Working Days: Monday to Friday Key Responsibilities Retention & Engagement Drive retention management and lead engagement activities such as Skip Meetings, One-on-One Discussions, TL-HR Meets, and other Connect Sessions. Execute Employee Satisfaction Surveys, analyze results, and collaborate with business heads to establish the engagement charter. Oversee growth initiatives, including Internal Job Postings, Process Postings, and Promotion Interviews. 2. Employee Relations Foster healthy employee-employer relations by building and maintaining effective relationships with stakeholders. Manage the complete hire-to-retire cycle, focusing on Engage, Enable, and Retain. Strategize and ensure execution of Employee Relations initiatives across the organization. 3. Policy, Process & Compliance Update and implement HR policies and conduct presentations and refresher training. Investigate policy violations and take appropriate disciplinary actions. 4. Employee Engagement Activities Organize motivational, team-building, and business-related activities, including floor games and quizzes. Conduct and analyze employee engagement surveys and implement plans to improve engagement scores. 5. Recognition & Reward Develop strategies for recognizing and rewarding associates, including managing award ceremonies from planning to execution. 6. Grievance Management Address employee queries, grievances, and escalations promptly. Act as a mediator between management and employees to resolve issues effectively. 7. Exit Management & Attrition Analysis Conduct exit interviews and escalate any arising issues. Prepare monthly attrition reports, track trends, and formulate retention strategies. Conduct one-on-one meetings with critical talent and communicate insights to leadership. 8. Communication & Change Management Ensure effective communication on policy guidelines, employment processes, and benefits. Conduct workshops and surveys, and manage initiatives related to change management. Develop content for communications aligned with leadership input. 9. Data Analysis & Reporting Maintain updated employee databases and prepare monthly reports. Track events, confirmations, exits, and other relevant data points.

Hiring for a Customer Success Manager with leading firm in Mumbai. This is primarily a farming role focused on repeat client registration and long-term client retention. Strong communication skills. Drop cv at sarika.bhandari@acumont.com

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

Location: Metro Cities (Mumbai / Delhi NCR / Bengaluru) Experience: 10-15 years Compensation: 60-70 LPA (with 15 to 20 Bonus) Industry: Risk Consulting & Insurance Broking Employment Type: Full-Time, Permanent About the Company Join one of the leading global risk consulting and insurance broking firms, known for its innovative HR Tech solutions, deep domain expertise, and customer-centric approach. With a strong portfolio of SaaS-based platforms and a marquee client base, the company is redefining how organizations manage human capital and risk. Role Overview As a Client Retention Manager HR Tech SaaS , you will be the strategic relationship custodian for enterprise clients using our HR SaaS platforms. You will ensure high client satisfaction, usage expansion, and long-term retention, playing a critical role in renewals and upselling. Key Responsibilities Client Engagement & Success Act as the primary point of contact for a portfolio of strategic HR Tech clients. Build strong relationships with CHROs, HR Heads, and key stakeholders. Drive product adoption, ensuring clients derive maximum value from the SaaS platforms. Retention & Renewals Own client retention metrics, and proactively mitigate churn risks. Lead the renewal process with a focus on maximizing client lifetime value. Upselling & Cross-Selling Identify client needs and work with sales/product teams to suggest additional modules or services. Leverage usage data and client feedback to pitch value-added features. Operational Excellence Partner with product, tech, and service delivery teams to resolve client issues and implement solutions swiftly. Ensure SLAs and client KPIs are consistently met. Strategic Input Collect and relay client feedback to influence product roadmap and service enhancements. Contribute to playbooks and best practices for improving retention across the business. Requirements 10 to 15 years of experience in client success, account management, or relationship management within HR Tech, SaaS, or enterprise software industries. Proven track record of managing large enterprise accounts and driving retention and growth. Strong understanding of HR Tech ecosystem (e.g., talent management, employee engagement, performance tools, etc.) Excellent communication, interpersonal, and stakeholder management skills. Highly data-driven with the ability to analyze usage patterns and formulate action plans. MBA/PGDM preferred but not mandatory. Whats in it for You? Opportunity to work with a globally respected brand in the insurance and HR consulting space. High-impact, strategic role with visibility to senior leadership and clients. Attractive compensation package with performance-based bonuses. Exposure to cutting-edge HR technologies and platforms. Collaborative and growth-oriented work culture.

The Customer Support Senior Team Lead (CS STL) is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first while providing a continuous feedback loop from customers to various product teams. Job description: Understanding our values and acting based on them Being responsible for continuously re-evaluating teams KPIs so they adequately reflect the current situation and progress Weekly meetings with Team Leads (TL)s to provide appropriate feedback/support based on results/findings to improve overall performance Maintaining and improving cross office / cross team relationships and processes. Being able to support your team with operational tasks when needed and also doing operational tasks to keep up the relevant know how Communicating with the Customer Support (CS) Training coordinator / site to ensure appropriate training is provided. Communicating team's progress through KPI and other relevant analysis to other teams on a regular basis Representing the team in audits Owner of the teams’ travel and entertainment budget Responsible for the teams’ development, performance and efficiency Actively participate in hiring What we’re looking for: Based in our India office Leadership Experience - 2 years in an external CS organisation Prior experience working with Business Customers or Consumers. Passion for customer experience, technology, leading people and teams; Ability to multi-task and take responsibility in challenging situations, as well as ability to manage, delegate and oversee cross-team projects; Willingness to dive into numbers to support process improvements, prioritising, forecasting; Proven track record of taking individual ownership and responsibilities beyond your main daily responsibilities as well as being a great team player; Great cross team communication and listening skills; Good product knowledge.

Job Title: Client Retention Manager HR Tech SaaS Products Location: Metro Cities (Mumbai / Delhi NCR / Bengaluru) Experience: 10-15 years Compensation: 50 60 LPA (with variable @10 Lacs) Industry: Risk Consulting & Insurance Broking Employment Type: Full-Time, Permanent About the Company Join one of the leading global risk consulting and insurance broking firms, known for its innovative HR Tech solutions, deep domain expertise, and customer-centric approach. With a strong portfolio of SaaS-based platforms and a marquee client base, the company is redefining how organizations manage human capital and risk. Role Overview As a Client Retention Manager HR Tech SaaS , you will be the strategic relationship custodian for enterprise clients using our HR SaaS platforms. You will ensure high client satisfaction, usage expansion, and long-term retention, playing a critical role in renewals and upselling. Key Responsibilities Client Engagement & Success Act as the primary point of contact for a portfolio of strategic HR Tech clients. Build strong relationships with CHROs, HR Heads, and key stakeholders. Drive product adoption, ensuring clients derive maximum value from the SaaS platforms. Retention & Renewals Own client retention metrics, and proactively mitigate churn risks. Lead the renewal process with a focus on maximizing client lifetime value. Upselling & Cross-Selling Identify client needs and work with sales/product teams to suggest additional modules or services. Leverage usage data and client feedback to pitch value-added features. Operational Excellence Partner with product, tech, and service delivery teams to resolve client issues and implement solutions swiftly. Ensure SLAs and client KPIs are consistently met. Strategic Input Collect and relay client feedback to influence product roadmap and service enhancements. Contribute to playbooks and best practices for improving retention across the business. Requirements 10 to 15 years of experience in client success, account management, or relationship management within HR Tech, SaaS, or enterprise software industries. Proven track record of managing large enterprise accounts and driving retention and growth. Strong understanding of HR Tech ecosystem (e.g., talent management, employee engagement, performance tools, etc.) Excellent communication, interpersonal, and stakeholder management skills. Highly data-driven with the ability to analyze usage patterns and formulate action plans. MBA/PGDM preferred but not mandatory. What’s in it for You? Opportunity to work with a globally respected brand in the insurance and HR consulting space. High-impact, strategic role with visibility to senior leadership and clients. Attractive compensation package with performance-based bonuses. Exposure to cutting-edge HR technologies and platforms. Collaborative and growth-oriented work culture.

As a Customer Service Representative, your primary responsibility will be to ensure a delightful experience for our students and parents by building a strong rapport with them. You will address their concerns promptly and offer quick resolutions to any issues that may arise. Collaboration and consultation with parents, teachers, branch heads, and other stakeholders will be essential to create a favorable learning environment for the students. You will also be responsible for collecting outstanding fees from parents within the specified time frame and ensuring the retention of students while minimizing left-outs. Working closely with both academic and non-academic teams, you will manage class announcements, maintain the notice board, and coordinate Parent-Teacher Meetings. Adherence to internal processes and compliance guidelines is a key aspect of this role. To excel in this position, you should possess the ability to interact with students and parents in an empathetic and patient manner. Proficiency in Microsoft Office, email writing, and comfort with service-related software is required. Fluency in both English and the regional language for effective communication is essential. This is a full-time position with benefits including cell phone reimbursement, commuter assistance, health insurance, internet reimbursement, leave encashment, life insurance, and provident fund. The work schedule will involve day and morning shifts, with additional bonuses provided on a quarterly and yearly basis. The educational requirement for this role is a Bachelor's degree, and proficiency in both English and Kannada languages is mandatory. The work location will be in person, ensuring direct interaction with students and parents to deliver exceptional customer service.,

Job Title: HR Business Partner (HRBP) Location: Bangalore - WFO onlyShift: Night Shift Department: Human Resources Job Summary: The HR Business Partner (HRBP) acts as a strategic advisor to business leaders, aligning HR initiatives with business objectives. The HRBP provides expertise in areas such as talent management, organizational development, employee relations, and performance management to drive a high-performance culture. Key Responsibilities: Provide HR partnership, for both strategic and tactical initiatives, day to day HR support and execution of strategies for assigned business groups. Builds and maintains effective working relationships with leaders and employees to provide guidance and counsel on a variety of HR and business-related issues on both strategic and tactical levels Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of compliance requirements related to day-to-day management of employees, ensuring regulatory compliance. Partners with the legal department as needed/required. Works closely with management and employees to improve work relationships,build morale, and Increase productivity and retention. Provides HR policy guidance and interpretation. Provides counsel and drives execution on workforce planning and organizational design Accesses talent opportunities and performance gaps; oversee talent planning, talent reviews, talent development, and succession planning for assigned business groups. Identifies training/coaching/mentoring needs for departments, managers and employees Partners with other HR team members (International HR, Immigration, Payroll) acting as a point of contact and liaison with supported groups to deliver robust HR services. Oversees and executes implementation of HR and/or business initiative in assigned business groups. Handle other projects, duties and responsibilities as assigned. Bachelors degree in Human Resources, Business Administration, or related field (Masters preferred). 2+ years of progressive HR experience, with at least 1 years in a business partner or generalist role. Strong knowledge of labor laws and HR best practices. Excellent interpersonal,communication, and problem-solving skills. Ability to influence and build strong relationships at all levels of the organization.

At EY, you will have the opportunity to shape a career tailored to your unique talents, supported by a global network, inclusive environment, and cutting-edge technology to empower you to reach your full potential. Your distinctive voice and perspective are essential in contributing to EY's continuous improvement. By joining us, you will not only create a rewarding journey for yourself but also contribute to building a more inclusive and efficient working world for everyone. As an ILM - Senior, you are required to have a minimum of 6 years of experience in SAP Data Archiving. Your responsibilities will include working on archiving projects involving migration from ECC to S/4HANA, analyzing database growth, and implementing ILM Archiving solutions. You will provide expertise in installation, configuration, and functional aspects of SAP ILM, along with assisting in testing and validating outcomes. Proficiency in ILM Store Setup implementation with tools like SAP IQ and OpenText is expected, as well as hands-on experience in SARA configurations, archiving object development, and ILM configurations. Your role will involve identifying impacts resulting from archiving and implementing appropriate solutions, managing the Design, Testing, Production, and Post Production phases in SAP Archiving/ILM implementation projects. Experience in implementing both Standard and Custom Archive objects for various SAP modules, purging/hybrid DVM solutions, archive meta data handling, and ADK files management is crucial. You should be familiar with system assessment related to DVM, document archiving scenarios, and conducting workshops with business users/stakeholders. It would be advantageous to possess excellent communication skills, hands-on experience with Nearline Storage (SAP IQ) integration, SAP Integration with Content and Archive server, VIM, and OpenText administration. Additionally, experience in SAP ILM retention management, Legal Hold, Case Management, and ILM blocking is considered a plus. EY is committed to building a better working world by creating long-term value for clients, people, and society while fostering trust in the capital markets. Leveraging data and technology, EY teams worldwide provide assurance and support clients in their growth, transformation, and operations across various sectors. By working collaboratively across assurance, consulting, law, strategy, tax, and transactions, EY teams strive to address complex global challenges by asking insightful questions and finding innovative solutions.,

Job Title : Manager - Customer Success Location: Salt Lake, Sector 5, Kolkata Shift Timings: 1:15pm to 10:30pm | Alt Saturdays till 6:30pm Employment Type: Full Time On-Site Industry: Telecommunications, Security and Managed IT Salary: Upto 12 LPA Who are we: Salescom Services, a subsidiary of ABI Business Services, owns & operates 2x separate Businesses with annual turnover past 5M current financial year & has been operating for over a decade. ABI, being the parent Company, does trading as V4One ( https://v4one.co.uk ) & also as V4 Consumer ( https://v4consumer.co.uk ) & both have been trading over a decade led by multi-functional teams & leadership. V4One is a full-service B2B technology provider offering Unified Communications, Cybersecurity, Managed IT, and Cloud Services to 1000+ SMEs across Britain. V4 Consumer is a licensed ISP delivering broadband, smart home tools, and connectivity solutions to 8000+ residential clients, growing by 500+ new customers monthly. We are recognized finalists at prestigious awards like the British Business Awards, ISPA, CRN Channel Awards, and the Great British Entrepreneur Awards. Role Description: As a Customer Success Manager, you will lead strategic efforts to retain existing customers, renew contracts, and win back former clients. This role demands a proactive mindset, strong commercial acumen, and a deep understanding of customer lifecycle management in the telecom sector. You will work closely with the board and cross-functional teams to design and execute retention strategies that align with business goals. Your success will be measured by customer longevity, renewal rates, and win-back conversions. Responsibilities: Customer Retention Strategy : Develop and implement retention campaigns to reduce churn and enhance customer loyalty. Contract Renewals: Manage end-of-term contract negotiations, ensuring timely renewals and upselling opportunities. Win-Back Initiatives: Identify and re-engage former customers through targeted outreach and customized offers. Customer Insights & Feedback: Analyze churn data, conduct exit interviews, and use insights to improve retention tactics. Cross-Functional Collaboration: Work with Sales, Customer Service, and Marketing to ensure seamless customer experience. Performance Monitoring: Track KPIs such as churn rate, renewal rate, and win-back success; report to senior leadership. CRM Management: Maintain accurate records of customer interactions, renewal status, and campaign outcomes. Must Have Skills: Proven experience in customer retention, renewals, or account management (preferably in telecom) Proven experience in a Leadership role. Strong negotiation and communication skills. Data-driven mindset with experience in churn analysis and customer segmentation. Ability to lead and motivate a small team or work independently. Familiarity with CRM platforms (e.g., Salesforce, Zoho, Freshdesk). Strategic thinking with a 'Business First' approach to decision-making. Good to Have Skills: Experience with loyalty programs or customer lifecycle marketing. Understanding of telecom billing and contract structures. Exposure to win-back campaigns and reactivation strategies. Knowledge of GDPR and customer data handling. Emotional intelligence and customer empathy. Benefits: Competitive salary, performance-based bonuses Health insurance for self and dependents Professional development and certifications Inclusive and collaborative work culture Cafe facilities and free drop services How to Apply: Send your resume and cover letter to puja.ganguly@salescom.in with the subject line' Manager - Customer Success. We are an equal opportunity employer and welcome candidates from all backgrounds.

Category Manager Consumer Business Experience: 5 - 9 Years Exp Salary : Competitive Preferred Notice Period : Within 45-60 Days Opportunity Type: Onsite(Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills : Profit and Loss Management, GTM, Retention Management Practo (One of Uplers' Clients) is Looking for: Category Manager Consumer Business who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Job Description Role Overview - This is a high-impact business role for a self-driven Category Manager to lead and accelerate Practos consumer business unit. You will be directly responsible for owning the P&L of the unit, driving topline growth, optimizing costs, and ensuring profitability, while building scalable and consumer-first offerings. Your mission is to understand consumer needs deeply, design compelling propositions, and lead initiatives that strengthen adoption, engagement, and retention. This role demands strong commercial acumen, operational rigor, and the ability to drive measurable business outcomes beyond marketing execution. Lead new category development from 0-to-1, owning the journey from opportunity discovery to scaled launch. Key Responsibilities Business Ownership & P&L End-to-end ownership of the consumer units P&L, including topline revenue, costs, and profitability. Define and execute the operating roadmap, ensuring strong financial discipline and sustainable growth. Continuously track, analyze, and improve unit economics. Go-to-Market (GTM) & Expansion Lead GTM planning and execution for new offerings and features. Develop pricing, revenue models, and commercial levers to achieve topline targets. Manage city-level and national rollouts while monitoring business integrity. Consumer Growth & Retention Design strategies to increase adoption, repeat usage, and platform stickiness. Partner with Product, Ops, and Design to improve consumer journeys and conversion funnels. Build lifecycle programs that maximize consumer LTV. Cross-functional Leadership Collaborate with cross-functional teams (Product, Tech, Ops, Finance, Marketing) to deliver business results. Align business growth goals with execution across teams. Business Impact Own KPIs including revenue growth, active users, retention, margins, and profitability. Optimize spends and resource allocation for maximum ROI. Ideal Candidate Persona Business-focused: Strong P&L ownership experience with a track record of delivering topline growth and cost efficiency. Commercially Strategic: Skilled at pricing, business modeling, and financial analysis. Data-driven Operator: Hands-on with metrics, funnel analysis, and unit economics. Execution-focused: Balances strategy with rigorous execution to deliver tangible results. Collaborative Leader: Able to influence and lead cross-functional teams to achieve business goals. Experienced: 58 years in category management, P&L ownership, or business leadership roles in consumer tech, healthtech, or marketplaces. Why Practo | Whats in it for you Lead the growth of Practo’s consumer business unit with full P&L ownership. Drive initiatives with direct impact on millions of users and Practo’s topline. Be part of a fast-paced, entrepreneurial setup with the backing of India’s most trusted health platform. Work in a culture that values ownership, accountability, and measurable outcomes. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Role & responsibilities Own and manage customer engagement strategy via MoEngage/Clevertap across push notifications, in-app messaging, email, WhatsApp, and SMS. Develop and execute retention-focused campaigns to reduce churn and increase repeat purchases. Segment users effectively using behavioral and transactional data to create personalized customer journeys. Design and optimize automated workflows for onboarding, engagement, win-back, and reactivation campaigns. Work closely with the marketing, product, and data teams to ensure campaigns align with brand tone, product updates, and business goals. Track and analyze campaign performance using MoEngages analytics & dashboards; identify trends, insights, and opportunities for improvement. Conduct A/B tests to optimize messaging, timing, and targeting. Leverage customer insights to improve customer lifetime value (CLTV) and Net Promoter Score (NPS). Collaborate with design/content teams to ensure creative consistency across channels. Stay updated with the latest MoEngage features and industry best practices to maximize platform usage. Preferred candidate profile Bachelor's degree in Marketing, Business, or related field. 25 years of experience in growth/retention marketing, preferably in D2C, e-commerce, or subscription-based businesses. Hands-on expertise with MoEngage (mandatory) including campaign setup, segmentation, journeys, and reporting. Strong knowledge of CRM, marketing automation, customer lifecycle management, and engagement strategies. Analytical mindset with proficiency in data interpretation, customer segmentation, and A/B testing. Strong understanding of digital channels push, in-app, email, SMS, WhatsApp. Ability to work cross-functionally and manage multiple projects simultaneously. Excellent written and verbal communication skills. Preferred Qualifications Experience in FMCG, food, or dairy D2C brands. Familiarity with Google Analytics, Mixpanel, Clevertap, or other CRM tools. Experience with personalization engines and customer journey mapping. What We Offer Opportunity to build and scale customer retention strategies in a growing premium dairy brand. Collaborative and innovation-driven culture. Competitive salary Direct impact on customer satisfaction and long-term growth.