87 Retention Management Jobs

Position- Manager-HR We are seeking a seasoned and results-driven Manager HR to spearhead initiatives focused on early attrition management and lead impactful employee engagement programs across the organization. This people leadership role is pivotal in shaping a high-performing HR team, fostering a positive workplace culture, and aligning human resource strategies with overall business objectives. Key Responsibilities: Employee Engagement & Culture Building: Design and lead employee engagement programs to enhance morale and productivity. Promote a positive and inclusive workplace culture. Partner with leadership to develop recognition, wellness, and communication strategies. Monitor engagement levels and act on feedback to improve employee satisfaction. Organize team-building, CSR, and cultural events. Early Attrition Management: Analyze attrition trends, especially within the first 90 days of employee tenure. Partner with operations and training teams to enhance onboarding effectiveness. Create and execute retention strategies to reduce early exits. Conduct early tenure feedback, stay interviews, and root cause analysis. Drive continuous improvement initiatives to enhance new hire experience. People Management: Lead, mentor, and develop a team of HR professionals. Foster a high-performance culture with a focus on continuous learning and collaboration. Manage team performance, goal-setting, and succession planning. Key Requirements: Education: MBA/PGDM in Human Resources or related field. Experience: 15+ years of progressive HR experience with a strong focus on Employee Engagement, Early Attrition and Retention . Industry Preference: BPO/ITeS/High-volume hiring environment preferred. Proven experience in creating data-driven HR strategies and execution plans. Excellent interpersonal, leadership, and stakeholder management skills. Strong analytical mindset with proficiency in HR metrics and reporting. What We Offer: A dynamic work environment that values innovation and collaboration. Opportunities for professional growth and leadership development. A supportive culture that fosters work-life balance and employee well-being. Please share your resume at Lipi.Jhingran@igtsolutions.com It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds

Key Responsibilities Identify and target new clients requiring first-mile, last-mile, warehousing, fleet, or logistics support. Pitch customized supply chain solutions to decision-makers (CXOs, Logistics Heads, Procurement Managers). Conduct market research, competitor analysis, and lead generation through various channels. Develop proposals, quotations, and commercial agreements aligned with client requirements. Coordinate with operations and logistics teams to ensure solution feasibility and service quality. Achieve assigned sales targets, revenue goals, and account acquisition metrics. Build long-term relationships with clients and identify upselling/cross-selling opportunities. Maintain accurate CRM records, reporting pipelines, and customer touch points. Key Requirements: Bachelors degree in Business, Supply Chain, Logistics, or related fields. MBA is a plus. 35 years of experience in B2B sales or business development, preferably in logistics or SCM. Strong understanding of supply chain models (first-mile, last-mile, warehousing, 3PL, etc.). Excellent communication, negotiation, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in CRM tools, MS Office/Google Workspace, and data interpretation. What We Offer: Competitive salary with performance-based incentives. Opportunity to work with fast-growing supply chain innovators. Exposure to enterprise-level clients and large-scale supply chain projects. Career growth and learning opportunities in logistics and operations.

Job description Roles and Responsibilities Collaborate with leadership to align talent strategies with business goals by building the right capabilities, structures, and processes across departments. Understand business priorities and workforce challenges to support people-related solutions effectively. Assist managers in forecasting workforce needs and planning for future talent requirements. Analyze internal talent trends to develop targeted HR initiatives, policies, and programs. Handle complex employee relations matters, ensuring fair investigations and resolutions. Drive employee engagement through department-level initiatives that improve team culture and motivation. Work closely with leaders and employees to foster strong working relationships, boost morale, and enhance retention Manage the performance management cyclefrom setting goals to evaluating outcomes. Provide guidance on HR policies and ensure consistent implementation. Support training evaluations and guide managers on improving their leadership capabilities. Desired Candidate Profile 8 to 12 years of experience in HR Business Partner (HRBP) roles, with proven exposure to employee relations, HR compliance, performance management, and HR initiatives in same or similar industry Strong understanding of HR operations within a corporate setting. Hands-on experience in using tools like G Suite, MS Word, and Excel. Open to working in US and rotational shifts. Perks and Benefits Competitive salary based on experience. Multicultural and international work environment. Continuous opportunities for professional development.. Shift Timing : Night shift

The primary responsibilities of this role include: Partner to drive Initiatives for Retention/Arresting Attrition Initiatives to develop a culture of high-performance, deep employee connect, and care Prompt resolution of staff grievances to maintain cordial management-employee relation Talent Initiatives to improve Talent Density High Performance Culture Key Responsibilities 1. Retention Engagement Drive retention management and lead engagement activities such as Skip Meetings, One-on-One Discussions, TL-HR Meets, and other Connect Sessions. Execute Employee Satisfaction Surveys, analyze results, and collaborate with business heads to establish the engagement charter. Oversee growth initiatives, including Internal Job Postings, Process Postings, and Promotion Interviews. 2. Employee Relations Foster healthy employee-employer relations by building and maintaining effective relationships with stakeholders. Manage the complete hire-to-retire cycle, focusing on Engage, Enable, and Retain. Strategize and ensure execution of Employee Relations initiatives across the organization. 3. Policy, Process Compliance Update and implement HR policies and conduct presentations and refresher training. Investigate policy violations and take appropriate disciplinary actions. 4. Employee Engagement Activities Organize motivational, team-building, and business-related activities, including floor games and quizzes. Conduct and analyze employee engagement surveys and implement plans to improve engagement scores. 5. Recognition Reward Develop strategies for recognizing and rewarding associates, including managing award ceremonies from planning to execution. 6. Grievance Management Address employee queries, grievances, and escalations promptly. Act as a mediator between management and employees to resolve issues effectively. 7. Exit Management Attrition Analysis Conduct exit interviews and escalate any arising issues. Prepare monthly attrition reports, track trends, and formulate retention strategies. Conduct one-on-one meetings with critical talent and communicate insights to leadership. 8. Communication Change Management Ensure effective communication on policy guidelines, employment processes, and benefits. Conduct workshops and surveys, and manage initiatives related to change management. Develop content for communications aligned with leadership input. 9. Data Analysis Reporting Maintain updated employee databases and prepare monthly reports. Track events, confirmations, exits, and other relevant data points.

Manages all people and competence related aspects and processes (on operational, global and strategical level) and continuously develops all employees in the teams assigned, within an agile organization. Consider and analyze trends and plan the workforce requirements globally from strategic, tactical and operational perspective. Manage all people and competence related processes (i.e. PMGM, feedback processes, reward management), cooperate in assessments and guide through an agile recruiting process. Responsible for a future-proof competence set-up of the organization and actively drive corresponding measures (i.e. employee retention management, career and succession management). Act as a coach, mentor, change promoter and consulting partner for the organization and employees assigned. Your Qualifications University degree in HR Administration, Business Administration 3 to 5 years

Position/Title: Junior HR Business Partner Location: Mumbai Department: Human Resources Employment type: FTE Experience: 3+ years Qualification: Bachelor's Degree/ MBA Human Resources Shifts (if any): 11 am onwards (Candidate should be flexible to work as per business requirement) About Aeries: Aeries Technology is a Nasdaq listed (AERT) global professional services and consulting partner, with offices in the USA, India, Mexico, Singapore, and UAE. We provide Private Equities, its Portfolio Companies and mid-market companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW Institute, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com/careers/ About the Role: We are seeking a dynamic and people-centric Junior HR Business Partner to join our HR team in Mumbai. The ideal candidate will act as a bridge between business leaders and employees, helping to drive HR initiatives and foster a culture of performance, growth, and engagement. Role & responsibilities: Partner with business units to understand workforce needs and deliver effective HR solutions. Support employee lifecycle activities: onboarding, performance management, internal movements, and offboarding. Address employee relations issues, conduct investigations where needed, and ensure fair resolution. Analyze HR metrics and provide insights to support strategic decisions. Drive employee engagement activities and initiatives. Support retention strategies through development and recognition programs Coordinate and manage rewards and recognition programs Support CSR initiatives and employee volunteering drives Conduct regular floor walks and interact with new joiners to ensure smooth integration Collaborate with central HR teams (TA, L&D, C&B) to implement programs aligned with business needs. Maintain compliance with labour laws and internal HR policies. Key Skills & Tools: Bachelors degree in Human Resources, Psychology, Business, or related field. 2-5 years of relevant experience in HR generalist or HRBP roles, preferably in a fast-paced industry. Strong understanding of HR processes, labour laws, and HR systems (SAP/Workday is a plus). Excellent interpersonal, communication, and stakeholder management skills. Proactive, data-driven, and solution-oriented mindset. Ability to work independently and collaboratively in a team. The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

JOB DESCRIPTION - Welcome to Dyninno India - a place where passion and expertise meet to create inventive travel and technology solutions. We're part of the global Dyninno Group that provides innovative products and services in finance, travel, and entertainment across 50 markets. In 2024, Dyninno proudly celebrates its 20th anniversary .Our team of over 5,400 professionals in 23 offices worldwide is dedicated to building a culture that celebrates innovation, hard work, and growth. Established in Gurugram in 2019, Dyninno India has quickly grown to become a team of over 600 employees across three divisions - Trevolution, Multipass, and Dynatech. Our Trevolution team is a group of dedicated travel agents who strive to make every journey a memorable experience for our customers. We are proudly offering ASAP Tickets and Skylux Travel as our primary products, ensuring that our clients receive the best travel deals available. Another one of our ventures, Multipass, is an innovative bank challenger that provides multi-currency accounts for businesses that transact globally. Our clients can manage their finances without delays anywhere in the world, allowing them to focus on what really matters - growing their business. Finally, our Dynatech team is a group of cutting-edge IT professionals who are constantly pushing the boundaries of technological advancement to deliver innovative solutions for our clients. At Dyninno India, we believe in the power of talent and strive to provide a supportive and stable environment that enables our teams to unleash their full potential and achieve great things. Role & responsibilities Coordinate the end-to-end onboarding process to ensure a smooth, structured, and welcoming experience for new hires. Schedule and facilitate orientation sessions covering company overview, policies, and system setup. Provide continuous support to new joiners throughout onboarding and probation, acting as their primary point of contact for queries or concerns. Maintain accurate onboarding records and track key metrics (e.g., completion timelines, feedback scores, performance) to monitor effectiveness and scalability. Collaborate with HRBPs to conduct monthly manager-employee feedback sessions during probation. Explore and implement innovative, scalable onboarding approaches to enhance experience and impact. Plan and execute employee engagement activities, team-building initiatives, and internal communication strategies. Monitor engagement metrics and recommend data-driven actions to boost morale and productivity. Conduct periodic one-on-one check-ins to assess employee well-being, satisfaction, and development needs. Collect and analyze exit feedback to identify trends and suggest improvements for retention. Act as the first point of contact for employee concerns or grievances. Address and resolve issues with professionalism and confidentiality, ensuring alignment with HR policies.

Manages all people and competence related aspects and processes (on operational, global and strategical level) and continuously develops all employees in the teams assigned, within an agile organization. Consider and analyze trends and plan the workforce requirements globally from strategic, tactical and operational perspective. Manage all people and competence related processes (i.e. PMGM, feedback processes, reward management), cooperate in assessments and guide through an agile recruiting process. Responsible for a future-proof competence set-up of the organization and actively drive corresponding measures (i.e. employee retention management, career and succession management). Act as a coach, mentor, change promoter and consulting partner for the organization and employees assigned. Your Qualifications University degree in HR Administration, Business Administration 3 to 5 years

About Angel one : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title : Key Account Manager Location: Lucknow What you will do: Provide services to assigned business partners and maintain strong channel partner relationships. Enhance business growth of franchisees as per the business plan. Travel and meet business partners at their registered addresses, providing support for their business growth. Mentor, coach, and activate Authorized Partners (APs). Ensure regulatory and procedural compliance. Drive service excellence to enhance the portfolio, control retention, and improve cross-selling of third-party products through APs. Involve, engage, motivate, develop, lead, and drive business. Ensure service excellence. Manage day-to-day activities, ensuring teams respond to business partner queries and requests in line with agreed deliverables. Deliver services effectively, meeting agreed service levels, targets, and Key Performance Indicators (KPIs), striving to add value wherever possible. Who you are: Minimum 2 years of experience in the broking/financial markets industry. Good quantitative and analytical skills. Excellent oral and written communication skills. Customer service and relationship management expertise. Good knowledge of financial markets. Comfortable working in a target-oriented environment. Fluency in Hindi, English additional proficiency in the local language would be an advantage What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

About Angel one : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title : Key Account Manager Location: Bangalore What you will do: Provide services to assigned business partners and maintain strong channel partner relationships. Enhance business growth of franchisees as per the business plan. Travel and meet business partners at their registered addresses, providing support for their business growth. Mentor, coach, and activate Authorized Partners (APs). Ensure regulatory and procedural compliance. Drive service excellence to enhance the portfolio, control retention, and improve cross-selling of third-party products through APs. Involve, engage, motivate, develop, lead, and drive business. Ensure service excellence. Manage day-to-day activities, ensuring teams respond to business partner queries and requests in line with agreed deliverables. Deliver services effectively, meeting agreed service levels, targets, and Key Performance Indicators (KPIs), striving to add value wherever possible. Who you are: Minimum 2 years of experience in the broking/financial markets industry. Good quantitative and analytical skills. Excellent oral and written communication skills. Customer service and relationship management expertise. Good knowledge of financial markets. Comfortable working in a target-oriented environment. Fluency in Hindi, English additional proficiency in the local language would be an advantage What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

About Angel one : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title : Key Account Manager Location: Kolkata What you will do: Provide services to assigned business partners and maintain strong channel partner relationships. Enhance business growth of franchisees as per the business plan. Travel and meet business partners at their registered addresses, providing support for their business growth. Mentor, coach, and activate Authorized Partners (APs). Ensure regulatory and procedural compliance. Drive service excellence to enhance the portfolio, control retention, and improve cross-selling of third-party products through APs. Involve, engage, motivate, develop, lead, and drive business. Ensure service excellence. Manage day-to-day activities, ensuring teams respond to business partner queries and requests in line with agreed deliverables. Deliver services effectively, meeting agreed service levels, targets, and Key Performance Indicators (KPIs), striving to add value wherever possible. Who you are: Minimum 2 years of experience in the broking/financial markets industry. Good quantitative and analytical skills. Excellent oral and written communication skills. Customer service and relationship management expertise. Good knowledge of financial markets. Comfortable working in a target-oriented environment. Fluency in Hindi, English additional proficiency in the local language would be an advantage What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

Role & responsibilities 1. Achieving target of ROCs and regularize for future payments 2. Collecting and regularizing overdue cases 3. Maintaining three plus ROC cancellation of net sales 4. Achieving minimum ASF target 5. Escalating any collection-related issue/ deviations to the collection manager 6. Keeping abreast with organization's products and services and keeping up to date with changes.

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manageblue-collar manpower across multiple locations. The role involves overseeing thelife cycle of manpower, ensuring smooth operations related to attendance,attrition, and absenteeism management, while enhancing employee engagementand handling grievances. The successful candidate will be responsible formanaging payroll queries, incentive calculations, and data reporting tostakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.

Role & responsibilities Analyzing and implementing strategies to reduce policy surrenders Train and support call centre and front line teams in customer retention techniques Create and present reports on surrender performance to senior management Analyze surrender trend and customer behaviour to identify risk factors Call center management Preferred candidate profile Education: Graduate/Post Graduate Work experience in years: 3-4 years experience in insurance domain Skills / experience required - Yes Level Expert or Intermediate or Beginner Other skill set: Analytic skills Well verse with Excel and advance Excel Team handling Interpersonal skills

CSM JD 2 Adtech Account Managers Very good communication skills AdTech background - Programmatic Advertising, Agency background Campaign Operations candidates should not be considered Candidate must be managing accounts, performing negotiations, discussing contracts Minimum of atleast 5 years of experience in AdTech industry is essential, besides the overall experience 6. Look for people in Account manager positions in agencies (digital marketing agencies and not creative agencies). 7. These account managers should have basic to intermediate understanding of ad-tech (Programmatic, DMP, CDP, DSP, SSP etc.) 8. Ask candidates if they have independently managed pricing negotiations, participated in pitches/ RFPs and managed end-to-end client relationships. 9. Understanding of client contracts is a plus.

Experience in BPO Industry- International only Customer service - Retention 5.5 days working- Rotational shift and off

CEDCOSS is seeking a passionate Sr. Customer Success Manager who will play a pivotal role in ensuring our customers achieve their desired outcomes while using our SAAS and E-commerce solutions. You will be the primary point of contact for our clients, guiding them through their journey with our products and services. Your mission is to drive customer satisfaction, retention, and expansion through proactive engagement and personalized support. Responsibilities well trust you with: Customer Onboarding: Conduct thorough onboarding sessions to introduce clients to our products and services. Collaborate with the Sales and Implementation teams to ensure a seamless transition from the sales process to product adoption. Account Management: Develop and maintain strong, long-term relationships with key customer stakeholders. Continuously assess customer needs and goals, providing tailored solutions and recommendations. Upselling and Cross-Selling: Identify opportunities for customers to upgrade their subscriptions or purchase additional products or services. Collaborate with sales teams to execute upsell and cross-sell strategies. Renewals and Retention: Ensure that customers renew their contracts or subscriptions. Develop and execute retention strategies to prevent customer churn. Proactively engage with at-risk customers to address their concerns. Customer Education: Create and deliver training materials, webinars, and documentation to empower customers to maximize the value of our products. Keep customers informed about product updates, best practices, and industry trends. Support and Issue Resolution: Serve as the primary point of contact for customer inquiries and issues, ensuring timely resolution. Collaborate with technical support teams to resolve technical challenges effectively. Product Knowledge: Stay up-to-date on product updates, features, and capabilities. Be able to demonstrate and communicate the product's value to customers. Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other teams to align customer success efforts with the overall company strategy. Share customer insights and feedback with relevant departments to drive product improvements. Core Competencies: Bachelors degree in business, marketing, or a related field (Masters degree preferred). Proven experience in a customer-facing role, such as customer success, account management, or sales. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Demonstrated ability to manage multiple customer accounts simultaneously. Proficiency in customer relationship management (CRM) software. Data-driven mindset with the ability to analyze and interpret customer data. Key Skills: Customer Success Management Churn Management Customer Retention Strategies Account Management Onboarding and Training Upselling and Cross-Selling Issue Resolution Product Knowledge Cross-Functional Collaboration Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends globally, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.

About the Role: We are seeking a dynamic and experienced Team Lead to oversee our voice-based sales and customer success operations. The ideal candidate will have a strong background in managing sales teams, driving customer retention strategies, and ensuring exceptional customer experiences. This role requires a proactive leader who can motivate teams, analyze performance metrics, and implement strategies to achieve business objectives. Key Responsibilities: Team Leadership: Manage and mentor a team of sales and customer success representatives, fostering a high-performance culture.Glassdoor+10Expertia+10Expertia+10 Sales Management: Develop and implement sales strategies to meet and exceed targets, focusing on upselling and cross-selling opportunities. Built In+5Expertia+5JobLeads+5 Customer Retention: Design and execute customer retention programs to minimize churn and enhance customer loyalty. Performance Monitoring: Track team performance using KPIs, providing regular feedback and coaching to ensure continuous improvement.Guru+11Greenhouse+11Expertia+11 Process Optimization: Identify and implement process improvements to enhance efficiency and customer satisfaction. Cross-Functional Collaboration: Work closely with marketing, product, and support teams to align strategies and deliver cohesive customer experiences.Expertia+2Greenhouse+2Upwork+2 Reporting: Prepare and present regular reports on sales performance, customer feedback, and retention metrics to senior management. Built In+2Expertia+2Greenhouse+2

Looking for Officer/Sr. Officer HR for Valia Facility. (Immediate joiner would be preferred) Key Responsibilities: 1. Ensure Timely Resume sourcing and co-ordination with departments for interviews 2. Timely closure of Positions. 3. To keep productive and talented workers in organisation and reduce their turnover by fostering a positive work atmosphere via engagement initiatives. 4. Develop and implement programs to enhance employee engagement, satisfaction, and retention. 5. Drive the R&R program at site under different types of awards. 6. Employees Connect (I-Bind Program), Make sure all new joinees must connect with HR Head under this program. 7. Responsible to collect employees feedback and provide analytical data to identify the needs of improvement for further course of action. 8. Adhere with the time line and completion of GM & PM for the Midyear review & yearly review. 9. Maintain and analyze HR metrics related to recruitment, turnover, absenteeism, and other key performance indicators. 10. Utilize data to identify trends, areas for improvement, and opportunities to enhance HR processes.

Job Summary: The HR Business Partner (HRBP) - Performance, Culture & Engagement will serve as a strategic partner, deeply embedded within designated business units in Chennai, focusing on cultivating a high-performance culture, ensuring a safe and inclusive workplace through robust POSH compliance, and driving impactful employee engagement initiatives. This role will lead the design, implementation, and continuous improvement of performance management frameworks, champion organizational values, and foster an environment where employees feel valued, heard, and motivated. Key Responsibilities: Performance Management Excellence: Design, implement, and manage end-to-end performance management cycles (goal setting, mid-year reviews, annual appraisals) for assigned business units, ensuring alignment with organizational objectives. Provide expert guidance and coaching to managers and employees on effective performance discussions, feedback delivery, and performance improvement plans (PIPs). Develop and facilitate training programs for managers on performance management best practices, objective setting (e.g., OKRs, KPIs), and constructive feedback. Analyze performance data and trends to identify areas for improvement and propose data-driven solutions to enhance overall workforce productivity. Drive a culture of continuous feedback and performance development across the organization. Prevention of Sexual Harassment (POSH) & Compliance: Serve as the primary HR point of contact and subject matter expert for all POSH-related matters in accordance with Indian law (The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013). Lead the investigation and resolution of POSH complaints with utmost sensitivity, confidentiality, and impartiality, ensuring adherence to statutory guidelines and internal policies. Conduct regular POSH awareness and training sessions for all employees and the Internal Complaints Committee (ICC) members. Ensure the ICC is properly constituted, trained, and operates effectively as per legal requirements. Maintain accurate records of all POSH-related activities and prepare necessary reports for statutory compliance. Advise management on best practices for creating a harassment-free workplace. Culture & Values Champion: Actively promote and embed the company's values, mission, and vision within the assigned business units. Collaborate with leadership to define, reinforce, and evolve the organizational culture, ensuring it supports business goals and employee well-being. Drive initiatives that promote diversity, equity, inclusion, and belonging (DEIB) within the workplace. Organize and support culture-building events and programs that celebrate achievements and foster a sense of community. Employee Engagement & Experience: Develop, implement, and analyze employee engagement surveys, identifying key drivers and areas for improvement. Partner with business leaders to design and execute action plans based on engagement survey results. Lead initiatives to enhance the overall employee experience, from onboarding to offboarding. Facilitate employee communication channels and feedback mechanisms (e.g., town halls, skip-level meetings, suggestion boxes). Organize and support employee recognition programs, wellness initiatives, and team-building activities. Address employee grievances and concerns proactively to maintain a harmonious work environment. Strategic HR Partnership: Provide expert HR advice and consultation to business leaders and managers on all aspects related to performance, culture, and engagement. Identify potential HR risks and proactively develop mitigation strategies. Utilize HR metrics and data analytics to measure the effectiveness of performance, culture, and engagement initiatives and make data-driven recommendations. Work Location - Chennai, Ambattur Day Shift - 10 am to 7p.m

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible for Activation To do engagement activities on daily basis for producers. Weekly and Monthly development sessions for producers. Float all contest and club convention on monthly and weekly basis to producers. Sales Support like endorsement, form filling, portal training and other operation related activities. Monthly quarterly and yearly goal settings with producers. Retention of business Focus on increase the costumer contactibility. Motivate producers to take renewal retentions 65% to 70%. Provide the renewals details on timely basis. Self Development Employees have to take exams for their career development. They have a upgraded knowledge about the products and process.

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Email ID - Varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Role & responsibilities The activities and strategies a company uses to keep existing customers engaged and continuing to do business with them over time. Narrower and more focused on the period after the initial purchase. It centers on building loyalty, reducing churn (customer loss), and maximizing the lifetime value of each customer. To increase the percentage of customers who remain loyal to the company and make repeat purchases. It's about fostering long-term relationships. Primarily focused on the period after the initial transaction and on maintaining the relationship over the long term. Customer Churn Rate, Customer Lifetime Value (CLTV), Repeat Purchase Rate, Retention Rate. Proactive strategies including loyalty programs, personalized communication, and excellent ongoing service. Reactive strategies involve addressing customer complaints and trying to win back lost customers. Monitoring end-to-end management of loyalty programs for brands, ensuring seamless execution and customer satisfaction , Developing frameworks for strategic inputs, operations, and execution of customer engagement campaigns, driving customer retention and revenue growth ? Collaborating with CRM tech and analytics partners for planning and execution of customer engagement initiatives, optimizing campaign effectiveness . Devising effective CRM strategies to drive repeat purchases and higher wallet share, contributing to overall business growth . Directing overall customer retention activities and managing escalations, ensuring timely resolution and customer satisfaction

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible for Activation To do engagement activities on daily basis for producers. Weekly and Monthly development sessions for producers. Float all contest and club convention on monthly and weekly basis to producers. Sales Support like endorsement, form filling, portal training and other operation related activities. Monthly quarterly and yearly goal settings with producers. Retention of business Focus on increase the costumer contactibility. Motivate producers to take renewal retentions 65% to 70%. Provide the renewals details on timely basis. Self Development Employees have to take exams for their career development. They have a upgraded knowledge about the products and process.

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible for Activation To do engagement activities on daily basis for producers. Weekly and Monthly development sessions for producers. Float all contest and club convention on monthly and weekly basis to producers. Sales Support like endorsement, form filling, portal training and other operation related activities. Monthly quarterly and yearly goal settings with producers. Retention of business Focus on increase the costumer contactibility. Motivate producers to take renewal retentions 65% to 70%. Provide the renewals details on timely basis. Self Development Employees have to take exams for their career development. They have a upgraded knowledge about the products and process.