124 Retention Management Jobs

Role Responsibilities : Manage warehouse manpower, including attendance, week-offs, leaves, and overtime. Oversee agencies for warehouse manpower and ensure shortlisting within a 24-hour turnaround time. Assist in candidate interviews, selection, onboarding, and document closure for new joiners. Collaborate with various manpower agencies and ensure 90% retention of warehouse staff. Key Deliverables : Efficient management of warehouse manpower and seamless coordination. Successful recruitment and onboarding process within the set timelines. Effective retention strategies, achieving 90% retention within the first month. Timely and accurate data management, sharing reports with stakeholders.

Role Responsibilities : Manage warehouse manpower, including attendance, week-offs, leaves, and overtime. Oversee agencies for warehouse manpower and ensure shortlisting within a 24-hour turnaround time. Assist in candidate interviews, selection, onboarding, and document closure for new joiners. Collaborate with various manpower agencies and ensure 90% retention of warehouse staff. Key Deliverables : Efficient management of warehouse manpower and seamless coordination. Successful recruitment and onboarding process within the set timelines. Effective retention strategies, achieving 90% retention within the first month. Timely and accurate data management, sharing reports with stakeholders.

About HRBP Head the Corporate Function for Talent Management Specialist- HR team. What we are looking for Education- MBA (Must) Currently into Talent Management role Corporate Experience on Pan India Level (Preferred) Tech Savvy Analytical & Logical Reasoning P&L and ROI mind-set & experience Skilled in Initiation, influencing, value creation Values we cherish Accountable- You take ownership of your work, can work with minimum supervision and honor deadlines Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems and believe in constantly upgrading your skills. Team Player- You enjoys working with people and gel well with cross functional teams. Roles & Responsibilities: Employee Retention Design and execute people strategy Deep dive in continuous business & Consumer in-sights for right OD Initiatives Designing Short term / mid-term & long term employee retention projects Employee Satisfaction Best Practices & Market Research Employee development programs o Leading the Succession Planning across levels & Critical Talent Retentions Building corporate communications and employer branding Designing & implementing Development Centres & tools for high performance Best Practices & Market Research o Building corporate communications and employer branding Driving Employee Value Proposition with analysis and action plans Perform benchmark analyses of compensation and benefits Market Intelligence Report (including Glass Door analysis) Handle 400+ employee pool Enhancing Teams productivity & efficiency Candidates need to have experience of technology pool at present.

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Role & responsibilities Sales Growth & Management. New Customer Acquisition. Customer Retention & Relationship Management. Customer Escalation Handling. Cross-functional Coordination. Preferred candidate profile Minimum 2 years of proven experience as a Sales Executive or in a similar sales role with a strong track record of achieving targets. Experience in FMCG, Telecom, or any Distribution Network is highly preferred, demonstrating an understanding of channel sales and customer engagement in diverse markets. Bachelor's degree in Business, Marketing, or a related field. Good understanding of the rural market dynamics and its customer behaviour, including purchasing patterns, needs, and communication preferences. Willingness and ability to conduct extensive market visits within the assigned geography, managing travel logistics and ensuring high productivity. This is a field-based role requiring significant time spent on the ground. Skills & Attributes: Strong communication, negotiation, and interpersonal skills. Customer-focused approach with excellent problem-solving abilities. Ability to work independently and as part of a team in a fast-paced environment. Results-driven with a strong sense of ownership and accountability. Proficiency in local languages relevant to the assigned geography. Basic computer literacy (MS Office, CRM systems).

As a Key Accounts Lead, you will drive client relationships, identify growth opportunities, and oversee the execution of high-impact projects ensuring smooth delivery, client satisfaction, and continuous business growth. APPLY NOW Link Copied www.humanx.io / job-roles / key-accounts-lead We are a strategic design consultancy based in Mumbai working with global CXOs who recognise that good design is good for business. Our design decisions are data-led, shaped by principles of behavioural psychology and are handcrafted by a passionate team of Experience Design specialists. We are known for our deep work and would like to think of ourselves as designers focused on business outcomes. Our team is a mix of Interaction Designers, Business Strategists, Graphic Artists, Illustrators and Developers who shape products with client teams. We are looking for clear thinkers who are not afraid of challenging design norms & industry benchmarks. We are trusted as design partners by global clients: About the role: We are looking for a dynamic and results-driven Key Accounts Lead at HumanX to oversee the strategic management of key client accounts. In this role, you will be responsible for the building and nurturing long-term client relationships, and identifying opportunities for organic growth and seamless execution of client projects . You will play a critical role in reinforcing our position as a trusted partner while driving business growth and client retention. Roles & Responsibilities: Cultivate strong, long-term relationships with clients, ensuring satisfaction and fostering opportunities for organic growth. Monitor client accounts to identify and capitalize on opportunities for upselling, cross-selling, and expanding service offerings. Oversee the execution of projects, ensuring timely, high-quality delivery within budget and the agreed project roadmap. Coordinate internal teams and clients to ensure seamless communication and proactively address any potential risks or delays. Collaborate effectively with internal teams (sales, design, strategy) to ensure client needs are met and project milestones are achieved. Oversee billing milestones and manage resource allocation to facilitate clear communication across teams and avoid bottlenecks and delays. Lead and mentor junior team members, fostering a positive, collaborative environment and ensuring tasks are completed efficiently. Ideal Candidate: Proven experience in project management, ideally within an agency or service-driven environment. Excellent communication skills, capable of managing multiple stakeholders and driving internal collaboration. Ability to identify growth opportunities within existing accounts and maintain strong client relationships. Strategic thinker with a proactive approach to problem-solving and client satisfaction. Team Leadership experience, managing a team of 3 or more members.

As a valuable member of our team, you will be responsible for gathering briefs, translating them into actionable scopes, and effectively managing expectations. You will play a key role in planning timelines, coordinating delivery schedules, and ensuring internal teams are held accountable for their work. Additionally, you will be expected to upsell and cross-sell services to clients while maintaining retention and NPS targets. In this role, you will conduct regular review meetings and prepare performance reports to track progress and identify areas for improvement. Your ability to handle escalations and address scope creep diplomatically will be crucial to maintaining positive client relationships. If you are looking for a challenging and rewarding opportunity, we encourage you to apply now through our website at btwgroup.co/careers. This is a Full-time position suitable for both experienced professionals and freshers. The work location for this role is in person, providing you with the opportunity to collaborate closely with your team and clients.,

Responsibilities: Drive sales growth through channel management Manage profit & loss statements Lead team performance Ensure claims resolution excellence Oversee retention strategies

Responsibilities Coordinate with Tech for new game launches; ensure thorough testing, error-free setup, and expected game behavior. Handling day-to-day backend operations including query resolution, content management, and escalations. Ideate and propose promotional campaigns to acquire new users and re-engage existing ones; define goals, track metrics, and share performance reports. Conduct regular competitor analysis to identify popular games, missing features, and opportunities for improvement. Analyze ongoing promotions to evaluate their effectiveness based on proposed performance metrics. Monitor user and game-level risk; review top winners, betting patterns, and escalate concerns to relevant teams. Track GGR%, churn, and other key business metrics daily/weekly/monthly; suggest action plans for growth. Continuously review launched games to suggest gameplay, interface, or feature enhancements. Work with Designers to create impactful promotional banners by providing creative direction and performance-based feedback. Requirements Relevance Experience in monitoring games, campaigns & users. Working knowledge on CRM. Relevant experience in an analyst function preferably in gaming or IT/ E com sector. Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports. Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus. Fluent in written and spoken English. Strong Microsoft Excel skills/ Google spreadsheet skills.

Job Title: Sales Manager Retention Company: Vitel Global Communications Pvt Ltd Location: Hyderabad, India About Us: Vitel Global Communications is a leading VoIP solutions provider, serving businesses across the USA, UK, Canada, and other global markets. We deliver scalable, cost-effective communication services tailored for B2B clients. Role Overview: We are seeking an experienced Sales Manager with a strong background in customer retention, B2B sales , and international client management to lead our retention efforts and manage a high-performing team. Key Responsibilities: Drive customer retention strategies to reduce churn and increase client lifetime value. Manage and grow relationships with international B2B clients. Lead and mentor a retention-focused sales team, setting clear goals and performance metrics. Analyze customer data and feedback to proactively address risks and improve satisfaction. Collaborate with sales, support, and product teams to enhance the overall customer journey. Track and report on key metrics like churn rate, CLTV, CSAT, and NPS. Requirements: 5+ years in B2B sales, customer retention, or account managementpreferably in telecom or SaaS. Proven experience handling international clients (USA, UK, Canada preferred). Prior team leadership experience is essential. Proficiency in CRM tools like Salesforce or Zoho. Excellent communication, analytical, and problem-solving skills. Bachelor’s degree required; MBA is a plus. Interested can share your updated resume to akhil@vitelglobal.com, 9573584606

Greetings From Scorelabs! Oversee renewal processes and ensure customer satisfaction. Develop and execute effective renewal strategies. Negotiate contracts and explore upsell opportunities Collaborate with sales, customer service, and support teams. Required Candidate profile Edu: Any Graduate Person Should have 2 Y Exp as TL Collections Skills: Strong communication (English & 2 Regional), negotiation, computer literacy, and organizational skills Hr Suvarna - 9502739374

Graduate & Undergraduate's both can apply. 5 days working Both side cabs Rotational shifts Required Candidate profile Need Retention or up selling exp only Excellent Communication Skills Required Minimum Months of International Exp is required in Retention or Up selling exp

Roles and Responsibilities The role as an Business HR will be far from one-dimensional. Incumbent shall undertake a wide range of HR tasks, like Talent Acquisition, Talent Development, Stakeholder Management, Employee Engagement & HR Service Delivery.Act as a single point of contact for employee queries on HR-related topics. Planning and execution of end to end Talent acquisition activities of Front Line Sales and First Level Leadership roles Ensure that optimal hiring source mix is achieved Conducting employee on boarding and help plan training & development Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise Promote HR programs to create an efficient and conflict-free workplace Assist in development and implementation of human resource policies Undertake tasks around performance management Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates Organize quarterly and annual employee performance reviews Maintain employee files and records in electronic and paper form Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities Desired Candidate Profile MBA in Human Resources Management or relevant field 4-6 years of proven experience as an HR Generalist from Life Insurance, General Insurance, Health Insurance, BFSI, FMCG, Telecom or Pharma companies Understanding of general human resources policies and procedures Good knowledge of employment/labor laws would be an added advantage Outstanding knowledge of MS Office; HRIS systems (e.g. SAP) will be a plus Excellent communication and people skills Aptitude in problem-solving Desire to work as a team with a results driven approach Role: HR Business Advisory - Other Industry Type: Insurance Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Business Advisory Education PG: MBA/PGDM in HR/Industrial Relations

The primary responsibilities of this role include supporting AR Verticals with a strong focus on Retention Management and Engagement Activities. You will be critical in executing engagement initiatives, maintaining positive employee relations, and implementing HR policies. Drive retention management and lead engagement activities such as Skip Meetings, One-on-One Discussions, TL-HR Meets, and other Connect Sessions. Execute Employee Satisfaction Surveys, analyze results, and collaborate with business heads to establish the engagement charter. Oversee growth initiatives, including Internal Job Postings, Process Postings, and Promotion Interviews. Foster healthy employee-employer relations by building and maintaining effective relationships with stakeholders. Manage the complete hire-to-retire cycle, focusing on Engage, Enable, and Retain. Strategize and ensure execution of Employee Relations initiatives across the organization. Update and implement HR policies and conduct presentations and refresher training. Investigate policy violations and take appropriate disciplinary actions. Organize motivational, team-building, and business-related activities, including floor games and quizzes. Conduct and analyze employee engagement surveys and implement plans to improve engagement scores. Develop strategies for recognizing and rewarding associates, including managing award ceremonies from planning to execution. Address employee queries, grievances, and escalations promptly. Act as a mediator between management and employees to resolve issues effectively. Conduct exit interviews and escalate any arising issues. Prepare monthly attrition reports, track trends, and formulate retention strategies. Conduct one-on-one meetings with critical talent and communicate insights to leadership. Ensure effective communication on policy guidelines, employment processes, and benefits. Conduct workshops and surveys, and manage initiatives related to change management. Develop content for communications aligned with leadership input. Maintain updated employee databases and prepare monthly reports. Track events, confirmations, exits, and other relevant data points.,

As a Clinical Research (CRA) Manager at Medpace, you will be part of our growing clinical operations team based in Navi Mumbai, India. Your role will be crucial in overseeing the clinical trial management process, ensuring that our team of Clinical Research Associates (CRAs) effectively meet their monitoring responsibilities. If you are looking for a challenging career opportunity where you can utilize your expertise and further advance your professional growth, then this position is tailored for you. Your responsibilities will include managing a team of CRAs, from recruitment to training and development, ensuring that they meet the core monitoring expectations. You will also be responsible for allocating assignments, tracking CRA resourcing, and managing turnover and retention to align with company objectives. To qualify for this role, you should have a Bachelor's degree with 4-6 years of experience in the pharmaceutical industry, including at least 3 years as a CRA and 1-2 years as a CRA Manager. Advanced knowledge of Good Clinical Practice, strong leadership and mentoring skills, excellent communication abilities, proficiency in Microsoft Office software, and willingness to travel occasionally for CRA evaluations are essential. Medpace is a leading full-service clinical contract research organization (CRO) dedicated to accelerating the global development of safe and effective medical therapeutics. With expertise across various therapeutic areas, including oncology, cardiology, and CNS, we strive to make a positive impact on patients" lives worldwide. By joining our team, you will have the opportunity to contribute to meaningful work that benefits patients and families facing various diseases. At Medpace, we offer a flexible work environment, competitive compensation and benefits, structured career paths for professional growth, employee appreciation events, and health and wellness initiatives. Recognized by Forbes as one of America's Most Successful Midsize Companies and recipient of CRO Leadership Awards, we are committed to fostering a supportive and rewarding work culture. If you are ready to make a difference in the field of clinical research and contribute to improving healthcare outcomes, we encourage you to apply for the Clinical Research (CRA) Manager position at Medpace. Our team will carefully review your qualifications, and if there is a mutual interest, we will reach out to you with further details on the next steps. Join us today and be a part of our mission to advance medical therapeutics for the benefit of patients worldwide.,

We are looking for a dynamic and strategic Senior Manager HR Business Partner (HRBP) to support a span of approximately 200+ employees, primarily comprising technology teams IN Hyd and US team. The ideal candidate will be responsible for driving strategic people initiatives, ensuring high-impact HR delivery, and acting as a trusted advisor to business leaders. Key Responsibilities: Serve as the primary HR partner for a diverse workforce across India and U.S. teams. Drive employee retention strategies, identifying risk areas and proactively addressing engagement and attrition issues. Lead and implement succession planning frameworks across functions. Manage and improve the performance appraisal process, ensuring fairness, alignment with business goals, and leadership buy-in. Provide strategic HR support to business leaders, aligning talent priorities with organizational objectives. Analyze people data and trends to inform decisions, diagnose issues, and drive solutions. Partner with CoEs (e.g., Talent Acquisition, L&D, Compensation) to deliver best-in-class people practices. Support change management initiatives and lead workforce planning discussions. Be an advocate of company culture and values, acting as a role model for leadership behavior.

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, youll help clients thrive while contributing to the companys long-term success. Were looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If youre passionate about building relationships and driving impact, this is your chance to shine. Responsibilities: Seller Onboarding & Training: Drive end-to-end seller onboarding, nurture potential leads, and deliver structured product training to ensure seamless adoption. Retention & Churn Analysis: Identify and address seller churn by analyzing uninstallation insights, engaging via preferred channels, and providing tailored retention strategies. Subscription Renewals & Account Management: Foster strong relationships with paid sellers to ensure subscription renewals and enhance their platform experience. Real-Time Engagement & Support: Monitor new installations/uninstallations via CRM, initiate timely follow-ups, and provide instant support via integrated helpdesk solutions. Lead Conversion: Develop a pipeline by transitioning free, trial, and expired-license users to paid subscriptions through proactive engagement. Multi-Channel Outreach: Connect with sellers via email, calls or preferred channels to enhance engagement and accelerate activation. Trial Period Optimization: Provide dedicated support during the trial to ensure successful onboarding and first-payment conversion. Revenue Growth: Drive Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), and one-time sales through strategic seller engagement. Proactive Lead Handling: Manage inbound queries, initiate real-time engagement with active visitors, and optimize conversion strategies. Upselling & Cross-Selling: Promote additional apps and managed services using case studies and consultative selling. Lead Monitoring & CRM Management: Track and follow up on CRM leads to enhance conversion rates and streamline the sales funnel. Support & Issue Resolution: Handle support tickets, minimize escalations, and collaborate with developers for real-time issue resolution. Product Feedback & Enhancement: Gather seller insights, log product improvement requests, and collaborate with internal teams for continuous optimization. Customer Satisfaction & Advocacy: Ensure exceptional seller experience through proactive engagement, issue resolution, and review generation. Performance & Time Management: Optimize daily productivity by effectively managing chat support, outreach, and engagement activities. Requirements: 2 to 5 years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms.

Our client, a large Facilities Management Venture in the country, has been serving Indian Corporate, Healthcare, and residential and commercial businesses for over a decade. Operating in various client locations across India, the company manages over 1 billion square feet of corporate space. The position available will lead the North India business from the office based in Okhla, New Delhi, reporting to the Head of Operations. Coordination with key regional stakeholders and reporting to the HOD are essential aspects of this role. Candidates based in the NCR region with backgrounds in Facilities, buildings, or property management are encouraged to apply. North India is a crucial growth area for the business and is expected to expand rapidly. The role holds the responsibility for Profit and Loss accountability, ensuring the achievement of targets and budgets set for 2024 and beyond. Key Responsibilities: - Manage daily operations of multiple units to ensure efficient service delivery. - Develop and execute operational strategies for enhanced productivity, quality, and customer satisfaction. - Collaborate with cross-functional teams for maintenance, repairs, renovations, and facility improvement projects. - Monitor key performance indicators (KPIs) to identify areas for operational improvement. - Ensure compliance with regulatory requirements and industry best practices. - Build and maintain strong relationships with clients, vendors, and contractors to ensure smooth operations and excellent customer service. - Lead a team of facility management professionals, providing guidance, training, and performance feedback. - Prepare budgets, forecasts, and reports related to facility operations to maintain profitability. - Stay focused on business targets to ensure consistent efforts throughout the year. Qualifications And Background: - A graduate in Hotel Management or Engineering. - An MBA degree or diploma is preferred. - Candidates with current business and operations (P&L) positions in Facilities Management companies, particularly with North India operations experience, are highly suitable. Candidates willing to relocate with similar backgrounds are welcome. Age Requirement: - Candidates are expected not to exceed 47 years of age. Compensation: - The budgeted CTC offered is 25 Lacs Per Annum, with slight deviations possible based on candidate profiles. Skills required for the role include people management, revenue & profit growth, P&L management, customer service, strategic planning, KPI implementation, facility management, client relationship management, budgeting, regulatory compliance, and team leadership.,

Roles and responsibilities: Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only' 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of "Refer to BHR" by operations to training team to ensure "No Impact" on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application Note: Looking for Immediate Joiners. Contact person: 9449900627 | yamanurappa.kuri@teleperformancedibs.com

About Angel one : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title : Key Account Manager Location: Guwahati What you will do: Provide services to assigned business partners and maintain strong channel partner relationships. Enhance business growth of franchisees as per the business plan. Travel and meet business partners at their registered addresses, providing support for their business growth. Mentor, coach, and activate Authorized Partners (APs). Ensure regulatory and procedural compliance. Drive service excellence to enhance the portfolio, control retention, and improve cross-selling of third-party products through APs. Involve, engage, motivate, develop, lead, and drive business. Ensure service excellence. Manage day-to-day activities, ensuring teams respond to business partner queries and requests in line with agreed deliverables. Deliver services effectively, meeting agreed service levels, targets, and Key Performance Indicators (KPIs), striving to add value wherever possible. Who you are: Minimum 2 years of experience in the broking/financial markets industry. Good quantitative and analytical skills. Excellent oral and written communication skills. Customer service and relationship management expertise. Good knowledge of financial markets. Comfortable working in a target-oriented environment. Fluency in Hindi, English additional proficiency in the local language would be an advantage What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

Area Manager Little Italy Restaurants Reporting To: Head of Operations Location: Pune Role Objective: To drive operational excellence, cost control, guest satisfaction, staff development, and business growth across multiple outlets (dine-in, cloud kitchens, and franchises). The Area Manager acts as the brands frontline leader, ensuring execution and accountability in every unit. Nature of Role: Hands-On, Field-Focused, SOP-Driven This is not a desk job —it requires active, on-ground presence. The Area Manager must be present at outlets from 12:00 noon until restaurant closing , engaging during peak service times. This role demands strict execution of all assigned tasks and responsibilities in line with brand SOPs and scheduled timelines . The Area Manager is expected to lead by example , providing hands-on support, coaching, and guidance to outlet teams. A key part of this role is building rapport with guests , promoting services (e.g., catering, banquets), and ensuring consistent guest delight. Key Responsibilities & Role Tasks 1. Outlet Audits & SOP Compliance Conduct minimum 25 travel path audits per month —1 per outlet. Ensure 100% resolution of all issues flagged in previous audits within timelines. All audits must follow brand-defined checklists and formats. 2. Food Cost Control & Inventory Accuracy Maintain outlet food cost as follows: • Dine-In: 30% • Cloud Kitchens: 35% • Piazza: 40% Ensure daily wastage (pre & raw) and monthly inventory reports (kitchen, service, store, bar) are submitted with 100% compliance. 3. Utility Cost Management Ensure electricity and water bills remain 5% of net sales , monitored via MIS and actual bills. 4. Staff Training & Development Conduct a minimum of 2 structured training sessions per month , covering: • Service SOPs • Menu/product knowledge • Guest handling • Presentation standards Personally mentor team members through hands-on coaching on the floor. 5. Revenue Target & Sales Monitoring Ensure 100% achievement of monthly sales targets per outlet as per budget. Analyze underperforming locations and implement corrective actions proactively. 6. Operational & Reporting Compliance Ensure timely and accurate submission of: • 5P Weekly Reports (Every Monday EOD) • Monthly AM Review Files (1st of each month EOD) • Monthly MPRs (Outlet-wise) • Guest Calling Data (Every Monday EOD) 7. Outdoor Catering & Event Execution Oversee ODCs to ensure SOPs are strictly followed , including: • Pre-event checklists • FP book updates • Post-event party item consumption reports 8. Guest Experience & Feedback Oversight Ensure 80%+ weekly compliance in: • Reservation updates • Feedback collection • Birthday/Anniversary guest calls Personally interact with guests, resolve concerns, and upsell services. 9. Staffing & Retention Management Maintain 5% attrition rate across all outlets. Share updated staffing lists by the 15th of each month . Coordinate closely with HR for hiring, welfare, and grievance resolution. Additional Expectations Foster strong relationships with franchise owners and act as their operational support point. Benchmark against competitors regularly and report observations. Be available for last-minute operational needs, event escalations, or special assignments. Continuously build knowledge through exposure, field learning, and local market awareness. Ideal Candidate Profile – Area Manager - Little Italy Restaurants 1. Skills (What the candidate must be able to do effectively) Operational Leadership: Manage day-to-day restaurant operations across multiple outlets with precision and consistency. People Development: Coach, train, and uplift staff performance through hands-on guidance and mentoring. Customer Engagement: Interact with guests, resolve complaints, and drive loyalty through exceptional service. SOP Compliance & Auditing: Enforce and monitor adherence to operational, service, food, and hygiene standards. Sales Monitoring & Cost Control: Track daily sales, control food/utilities costs, and optimize profitability. Time & Task Management: Execute scheduled responsibilities across outlets without delay or deviation. Training Delivery: Conduct effective, on-ground training in service SOPs, guest experience, and menu knowledge. Reporting & Documentation: Maintain reporting discipline (weekly, monthly, audits, staffing, guest data). 2. Knowledge (What the candidate must know deeply) Restaurant Operations SOPs: Opening-closing, hygiene, service, inventory, and guest management standards. Food Costing & Inventory Systems: Understanding of how to manage and monitor raw material and yield. Guest Service Protocols: Standards for fine/casual dine-in service, catering, banquet operations, and customer delight. HR & Staffing Basics: Team scheduling, staff hygiene, performance evaluation, attrition control. Local Market Dynamics: Basic awareness of competitor pricing, service quality, and consumer preferences. Event & Catering Execution: Familiarity with ODC/banquet checklists, setup standards, reporting. Compliance & Audit Readiness: Awareness of audit points, internal checklists, and best practices.

You are responsible for leading the performance and lifecycle strategy of our Sportstech Live App as a Subscription Growth & Retention Manager. Your primary focus will be on increasing user conversion, enhancing app engagement, and reducing churn to establish long-term subscriber value. You will collaborate with various teams including product, marketing, data, and design to optimize the user journey at every stage. Effective communication is crucial as you will be required to present insights, drive campaigns, and influence strategies across departments. Your key responsibilities will include: - Increasing trial-to-paid and visitor-to-subscriber conversion through data-driven testing and messaging. - Developing and managing onboarding experiences to drive user activation and habit formation. - Analyzing user behavior, identifying churn risk, and implementing proactive retention strategies. - Conducting A/B and multivariate tests across app flows, pricing, messaging, and CRM. - Launching and overseeing multi-channel lifecycle campaigns (email, in-app, push notifications). - Owning and reporting on key performance indicators (KPIs) such as conversion rate, churn, LTV, renewal, and win-back. - Collaborating cross-functionally with Product, Creative, Data, and Customer Success teams. - Supporting App Store Optimization (ASO) efforts to increase app visibility and downloads. - Monitoring industry trends and benchmarking competitors in the fitness and health tech sectors. As a candidate, you should possess: - 4+ years of experience in subscription growth, lifecycle marketing, CRM, or digital product optimization. - A strong grasp of user behavior, conversion funnels, and retention metrics. - Experience with A/B testing platforms such as Firebase, Amplitude, or Optimizely. - Proficient analytical skills using SQL, Excel, or BI tools to derive actionable insights. - Familiarity with lifecycle platforms like Braze, Iterable, Leanplum, or similar. - Experience in freemium or trial-to-paid subscription business models. - Excellent written and verbal communication skills to ensure alignment across teams and effectively communicate campaign outcomes and product enhancements. Preferred skills that would be considered a bonus include: - Background in fitness, wellness, or mobile apps. - Strong eye for UX/UI and design collaboration. - Understanding of gamification, habit loops, or loyalty program design. - Experience working across international markets and managing localization workflows. This is a full-time position located in Madurai and Bangalore. Health insurance is among the benefits offered.,

Responsibilities: Drive user onboarding & activation Run lifecycle campaign Increase retention Analyze user behavior Launch referral programs Conduct A/B tests Collaborate across teams Track performance metrics

DepartmentFIG (ROMG) Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels.Key Responsibilities: Handle customer service operations via phone, email, and social media.Manage data entry, data handling, and reporting tasks efficiently.Support churn management and data management activities.Coordinate with internal teams to resolve customer issues and escalations.Requirements: Proven experience in external and internal customer service.Proficiency in MS Office and strong data management skills.Ability to communicate fluently in English, Hindi, and Marathi.Must be a local resident of Pune.Must own a two-wheeler.2 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

Greetings from Capita We are hiring for Executive Customer Support. Criteria: Undergraduate/Graduate with minimum 6 months of Retention & Upselling experience. Shifts: UK rotational with 2 rotational offs (comfortable with night shifts) Handle customer inquiries via phone calls to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Contact: shruti.sakharkar@capita.com