Member Experience Manager

2 - 10 years

3 - 6 Lacs

sonipat haryana india

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

member onboarding fitness consultation retention management program promotion trainer onboarding staff training

Work Mode

On-site

Job Type

Full Time

Job Description

  • Responsible for managing the

    entire Member Onboarding Process

    to ensure a smooth start to the member's fitness journey.
  • Conducts comprehensive

    fitness consultations

    to understand individual needs and goals.
  • Determines the right mix of

    personnel and tools

    tailored for each member to optimize their experience.
  • Accountable for improving and maintaining a strong

    retention score

    through proactive member engagement.
  • Strategizes, organizes, and promotes programs across multiple areas including

    Community Events, Self-Directed Workouts, Group Classes, and Personal Training

    .
  • Manages the

    onboarding of trainers

    and is responsible for

    staff training and development

    .
  • Creates regular

    touch-points

    with members, including calling

    irregular members

    to re-engage them.
  • Develops

    educational resources

    and plans

    member engagement activities

    to build long-term member satisfaction and loyalty.

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