Member Experience Manager

1 - 4 years

4 - 8 Lacs

bareilly uttar pradesh india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

member onboarding fitness consultation staff training member retention event planning engagement strategy

Work Mode

On-site

Job Type

Full Time

Job Description

  • Responsible for managing the

    complete Member Onboarding Process

    to ensure a seamless start to each member's journey.
  • Conducts

    fitness consultations

    to assess member needs and goals.
  • Identifies the most effective

    combination of tools and personnel

    tailored to individual members.
  • Manages and improves the

    member retention score

    through strategic engagement.
  • Strategizes, organizes, and promotes programs across

    Community Events, Self-Directed Training, Group Classes, and Personal Training

    .
  • Leads

    trainer onboarding

    and coordinates

    staff training sessions

    to uphold service quality.
  • Creates meaningful

    touch-points with members

    , including proactive follow-ups with

    irregular attendees

    .
  • Develops

    educational materials

    and curates a

    monthly member engagement planner

    to boost participation and satisfaction.
  • Works closely with other club leaders to align the member experience with brand standards and operational goals.

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