Responsibilities and Duties: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us. Answer a large number of incoming calls and respond to customers & Vendors Provide service-related information to customers & Vendors Document all call information according to standard operating procedures Follow up customer & Vendor calls where necessary Handling complaints & Vendor support helpline To acknowledge and resolve customer & vendor issues Analyzing the process & giving the outcome for streamlining the process if required. Required Qualifications and Skills Any degree 0-5 years of work experience in a relevant field. Knowledge of customer service practices and principles Excellent typing skills Superior listening, verbal, and written communication skills (Tamil and English) Ability to handle the stressful situation appropriately Lead Conversion & Convincing skills Willing to work at Rotational shifts Knowledge in MS Office (Excel, Word, PPT, etc.,)

To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day-to-day operations of the department. Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments. Lead generation, marketing and business development. Handling and following up with vendors and drivers on monthly payments and GST. Tie-ups with corporate companies/showrooms. Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience. Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment. Oversee and complete key tasks and develop project plans to meet corresponding deadlines. Should be meeting your vendor On-boarding targets and KPIs. Monitoring retention and turnover rates of new attachments. Coordinate and support to the call centre team whenever needed. Providing training to the vendors and chauffeurs. Qualifications and Requirements A bachelor's degree/master's. 5 to 10 years of any relevant experience in Sales, Admin & Vendor Management. Good negotiation skills and expertise in MS Office. Proficient in both written and oral communication in English and Tamil. Good problem solver and creative thinker. Excellent planning, organizing and time management skills.

Exposure in the BPO sector. Responsible for the maintenance, configuration, and reliable operation of Servers, PRl, Network, and CCTV. Provide technical support to users on desktop administration, Outlook configuration, laptop support, and LAN. troubleshooting, hardware issues, network problems, software installations, OS installations, and IT services. Troubleshoot complex system issues using various tools such as antivirus software and backup solutions. Provide technical oversight of a multi-site enterprise-level, including planning, implementation/expansion, maintenance, and troubleshooting. Prepare and maintain documentation of network configurations and cabling layouts. Recommend upgrades, patches, new applications, and equipment. Research and recommend approaches for system administration tasks. Maintaining Vendors for Technical issues, and payments follow-up. Security experience in Networking, Firewall (Sonicwall), and Endpoint protection. Job specifications: 3-4 years of experience in System Administration or Network Administration role. Strong knowledge of Firewalls and familiarity with Linux/Unix environments. Good communication skills. Ticketing tools and regular Security Audits knowledge. Bachelor's degree in Computer Science.

Were looking for a Technical Writer to create internal user manuals and training documentation that will help our employees effectively use Red Taxi's system and internal tools. If you're someone who enjoys simplifying complex processes and has a flair for clear, precise writing, this is the role for you. Job specifications: About the Role We are looking for a Technical Writer to join our team and take ownership of internal documentation efforts. This role involves creating user manuals and standard operating procedures to support the effective use of Red Taxi's internal systems and tools by employees. You will work closely with product, development, and support teams to translate technical information into clear, user-friendly documents that promote knowledge sharing, reduce support dependencies, and improve onboarding and training efficiency. Key Responsibilities Create and maintain user manuals, SOPs, and process documentation Gather information from product, development, and support teams Translate technical processes into clear, accessible content Develop visual aids such as screenshots, diagrams, and process flows Conduct knowledge transfer (KT) sessions or walkthroughs for internal teams Review and revise content based on feedback and system changes Required Skills & Qualifications 02 years of experience in technical writing or related content development Strong written and verbal communication skills Basic understanding of the Software Development Life Cycle (SDLC) Bachelor's degree in English, Communication, Technical Writing, or a related field Ability to quickly learn complex tools and processes Proficiency in MS Word, Google Docs, or equivalent documentation tools Strong attention to detail and organizational skills Preferred Skills Familiarity with Agile methodologies Experience with technical writing tools and visual documentation Exposure to software development or QA environments Why Join Us Opportunity to contribute to scalable internal documentation from the ground up Work closely with cross-functional teams in a growing mobility tech environment Be part of a team focused on knowledge sharing, employee enablement, and operational efficiency

We are looking for a meticulous and skilled Software Tester to join our Quality Assurance team at Red Taxi, a leading ride-hailing product company. The ideal candidate will be responsible for ensuring the quality and functionality of our mobile and web applications through thorough testing and validation processes. This role requires strong analytical skills, attention to detail, and a passion for delivering high-quality software products that enhance our customers' ride-hailing experience. Responsibilities: Test Planning and Design: Understand and analyze project requirements for both mobile and web applications. Create detailed, comprehensive, and well-structured test plans and test cases. Test Execution: Execute test cases (manual or automated) and analyze results for mobile and web applications. Perform thorough regression testing when bugs are resolved. Conduct functional, system, integration, and user acceptance testing for both platforms. Collaboration: Work closely with the development team to understand and verify requirements for both mobile and web applications. Participate in project meetings and provide regular updates on test progress. Skill / Expertise / Work background: Experience: Proven experience as a Quality Assurance Tester or similar role, preferably in a mobile and web application environment. Familiarity with Agile frameworks and regression testing is a plus. Experience in writing clear, concise, and comprehensive test plans and test cases. Technical Skills: Strong knowledge of software QA methodologies, tools, and processes. Hands-on experience with automated testing tools like Appium is a plus. Soft Skills: Strong analytical and problem-solving skills. Excellent written and verbal communication skills. High attention to detail and the ability to manage multiple tasks.

Responsibilities: Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Find opportunities to improve customer retention. Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend internal training programs to improve knowledge and performance level Meet individual qualitative and quantitative targets Requirements and skills: Previous experience in a customer support role (If applicable) Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Basic Computer skills. Job Types: Full-time, Regular / Permanent Salary: ₹14,500.00 - ₹15,500.00 per month Schedule: Day shift / Fixed shift Job Types: Full-time, Permanent, Fresher Pay: ₹14,500.00 - ₹15,500.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Evening shift Morning shift Night shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Yearly bonus Ability to commute/relocate: Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Language: tamil (Required) English (Required) Location: Saibaba Colony, Coimbatore, Tamil Nadu (Required) Work Location: In person Application Deadline: 30/11/2024 Expected Start Date: 29/05/2025

The upcoming launch of Red Taxis Bike Taxi service in Tiruppur! As part of this expansion, we are looking for a incharge who can take full ownership of operations, growth and expand the bike taxi business in the Tiruppur region. Key Responsibilities: Lead Generation: Drive efforts to identify, recruit, and onboard drivers for the Bike Taxi platform. Strategy Planning: Develop and implement local strategies to grow the bike taxi business in Tiruppur. Market Study & Analysis: Conduct onground research to understand local demand, competitor activity, pricing, and customer behavior. Driver Support: Handle walk-ins and provide on-call support to ensure a smooth driver onboarding and engagement process. Business Analysis: Regularly review performance reports and identify actionable insights to improve operational efficiency and revenue. Target Achievement: Ensure monthly targets and revenue goals are met through proactive planning and execution. Marketing Planning: Coordinate local marketing campaigns, promotions, and branding activities to boost visibility. Customer Acquisition: Implement customer-focused strategies to attract new users and build a loyal rider base. Qualifications and Requirements: Any Degree. 3-6 years of experience in operations, sales, or management, preferably in the mobility or logistics sector. Strong leadership and people management skills. Excellent communication and problem solving abilities. Must be target-driven, self-motivated and adaptable to changing priorities. Deep knowledge of the Tiruppur market is a strong plus. Familiarity with bike taxi or on-demand mobility services is preferred. looking for candidates who are based in Tiruppur.

We are seeking a detail-oriented and organized Accounts Executive to manage day-to-day bookkeeping and financial record maintenance. The ideal candidate will be responsible for ensuring the accuracy of financial data, processing transactions, and supporting compliance and audit requirements. Responsibilities: Maintain accurate and up-to-date accounting records in accordance with company policies. Prepare, verify, and process invoices, receipts, and financial documents. Record and track all financial transactions, ensuring timely entries into accounting systems. Handle accounts payable and receivable, including processing payments and collections. Follow up with clients for outstanding invoices and coordinate with vendors for timely payments. Perform Bank Reconciliation Statements (BRS) and resolve any discrepancies between bank and company records. Assist with statutory filings and ensure compliance with financial regulations. Organize and maintain documentation to support internal and external audits. Provide support to the finance team for monthly closing and reporting activities.

To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day-to-day operations of the department. Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments. Lead generation, marketing and business development. Handling and following up with vendors and drivers on monthly payments and GST. Tie-ups with corporate companies/showrooms. Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience. Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment. Oversee and complete key tasks and develop project plans to meet corresponding deadlines. Should be meeting your vendor On-boarding targets and KPIs. Monitoring retention and turnover rates of new attachments. Coordinate and support to the call centre team whenever needed. Providing training to the vendors and chauffeurs. Qualifications and Requirements A bachelor's degree/master's. 5 to 10 years of any relevant experience in Sales, Admin & Vendor Management. Good negotiation skills and expertise in MS Office. Proficient in both written and oral communication in English and Tamil. Good problem solver and creative thinker. Excellent planning, organizing and time management skills.

Job Summary: The Marketing Manager will be responsible for planning, implementing, and executing both digital and offline marketing strategies. This individual will lead day-to-day campaign management, coordinate with agencies and internal teams, analyze market trends, and ensure that Red Taxis brand is consistently represented across all channels. The role demands a mix of strategic thinking and hands-on execution. Key Responsibilities: Strategy & Planning: Plan and execute marketing strategies from a new product service launch perspective. Identify key customer segments and define marketing strategies for acquisition, engagement, and retention. Conduct market research to understand customer behaviour, competitor strategies, and industry trends. Digital Marketing: Manage digital campaigns across Google Ads, Meta(Facebook/Instagram), YouTube, and programmatic platforms. Lead SEO, SEM, app marketing, retargeting, and performance marketing efforts. Analyze performance metrics (CPC, CTR, CPA, ROI) and optimize campaigns accordingly. Use marketing automation and CRM tools (e.g., HubSpot, MoEngage, CleverTap) for lead nurturing and retention. Content & Communication: Supervise content creation for social media, blogs, email, and the website. Develop creative briefs, approve content, and ensure brand voice and messaging consistency. Collaborate with graphic designers, writers, and influencers to support campaign goals. Offline Marketing: Promotional activities - stall activities, maintaining advertisement vehicles, and Package related activities. Making the internal team to engage with our social media and asking the team to participate in rewarding programs. Brand Management: Monitor and strengthen Red Taxis brand presence across digital and physical spaces. Ensure consistency in branding, design, tone, and customer experience touchpoints. Reporting & Analysis: Track KPIs, generate reports, and deliver insights to leadership on campaign effectiveness. Provide actionable recommendations to improve marketing performance and efficiency. Team & Vendor Management: Supervise the marketing team members. Liaise with media agencies, digital marketing partners, and creative vendors to deliver projects on time and budget. Job Specification: Any bachelors degree/any graduate. 8 to 12 years of any relevant experience in Digital Marketing & related activities Good negotiation and communication skills. Good problem solver and creative thinker. Excellent planning, organizing and time management skills. Good Written / Oral Communication in English. Good working Knowledge in Video Marketing, SEO & SEM, Content Marketing, Data & Analytics, Design Thinking & planning, social media. Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate. Able to take ownership and responsibility under minimal supervision. Core Competencies: Competency - Description Strategic Thinking - Ability to understand market dynamics and align marketing plans accordingly. Digital Proficiency - Skilled in using digital channels, tools, and data to drive results. Creativity & Innovation - Ability to design compelling campaigns that differentiate the brand. Analytical Skills - Strong data interpretation skills to evaluate and optimize performance. Project Management - Efficient in planning, coordinating, and executing projects on time and within budget. Collaboration - Works effectively with internal teams and external partners. Customer-Centric Mindset - Keeps customer experience at the center of all marketing decisions. Adaptability - Comfortable working in a fast-paced, evolving business environment. Team handling - Guiding and mentoring junior team members, fostering their professional development.

Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms. Inspect with chauffeurs whether they are following our listed norms each day. Inspect whether the cab has painting and stickers as mandatory required. Helps in identifying and implementing efficient processes and methods for improving inspection operations. Utilizing TMS, databases and tools appropriately. Proficient in data management and Management information systems. Prepares reports and data analysis. Understanding and striving to meet or exceed vendor management metrics while providing excellent, consistent Vendor support, Vendor Retention. Resolving vendor disputes or issues quickly and efficiently improves our standards. Analyzing competitor performance and market study. Highlighting the hierarchy wherever necessary. Should plan and visit required number of vendors on a daily basis. Reporting on a daily basis and updating of daily reports accordingly. Qualifications and Requirements A bachelors degree. 3-6 years relevant experience in sales, collections, quality & Inspections related activities. Good Communication and negotiation skills. Willing to travel extensively around Coimbatore city. Should possess a valid driving license and two-wheeler. Convenience and petrol fees will be provided apart from CTC. Incentives will be given for achieving the targeted number of inspections. Good problem solver and creative thinker.

Responsibilities: Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Find opportunities to improve customer retention. Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend internal training programs to improve knowledge and performance level Meet individual qualitative and quantitative targets Requirements and skills: Previous experience in a customer support role (If applicable) Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Basic Computer skills. Job Types: Full-time, Regular / Permanent Salary: ₹14,500.00 - ₹15,500.00 per month Schedule: Day shift / Fixed shift Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Evening shift Morning shift Night shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Yearly bonus Ability to commute/relocate: Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Language: tamil (Required) English (Required) Location: Saibaba Colony, Coimbatore, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 8110000247 Application Deadline: 15/07/2025 Expected Start Date: 03/07/2025

Responsibilities: Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Find opportunities to improve customer retention. Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend internal training programs to improve knowledge and performance level Meet individual qualitative and quantitative targets Requirements and skills: Previous experience in a customer support role (If applicable) Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Basic Computer skills. Job Types: Full-time, Regular / Permanent Salary: ₹14,500.00 - ₹15,500.00 per month Schedule: Day shift / Fixed shift Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Evening shift Morning shift Night shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Yearly bonus Ability to commute/relocate: Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Language: tamil (Required) English (Required) Location: Saibaba Colony, Coimbatore, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 8110000247 Application Deadline: 15/07/2025 Expected Start Date: 03/07/2025

Job Summary: We are seeking a highly skilled and proactive Technical Project Manager with a strong background in cloud solution architecture & Design and project management . The ideal candidate will lead cross-functional teams, manage vendor collaborations, and drive technical decisions to ensure timely and high-quality project delivery. Excellent communication skills and the ability to translate complex business requirements into actionable plans are essential. Key Responsibilities: Lead cloud-based solution design and implementation, ensuring alignment with best practices and enterprise architecture standards. Provide hands-on technical guidance and mentorship to the engineering team to ensure high-quality deliverables. Break down business requirements into clear technical tasks and ensure effective allocation and tracking. Oversee project lifecycle: planning, execution, monitoring, and closure while managing scope, timeline, and budget. Collaborate with cross-functional teams including Product, Sales and Marketing to support successful project outcomes. Track progress using agile methodologies, manage sprint planning, backlog grooming, and stand-ups using tools like JIRA . Manage third-party vendors: track deliverables, coordinate efforts, and ensure alignment with internal project goals. Communicate effectively with internal and external stakeholders on project status, risks, and milestones. Identify and implement process improvements for continuous delivery and operational efficiency. Stay current with emerging technologies and cloud industry trends to drive innovation and modernization. Technical Skills and Experience: Proven experience designing and implementing cloud-native solutions (preferably AWS) with a strong understanding of cloud design patterns and best practices. Hands-on experience with networking, serverless computing, containers, and data analytics . In-depth knowledge of containerization technologies, including Amazon ECS, EKS , and Docker. Solid experience in event-driven architectures using tools such as SQS, SNS, Kafka or EventBridge . Strong understanding of cloud security principles and the ability to implement security best practices across infrastructure and applications. Experience with SQL (e.g., MySQL) and NoSQL databases (e.g., DynamoDB). Familiarity with ETL processes , data analytics , and visualization tools like Athena, Glue, Power BI, Redash , or similar. Experience working with version control tools such as GitHub, Bitbucket, or similar. Comfortable driving DevOps practices , CI/CD pipelines, and automation strategies. Understanding of and ability to champion automated testing , including regression and performance testing. Proficiency in one or more programming languages such as Java, JavaScript , or related frameworks. Preferred Qualifications: 5+ years of experience in technical project management, preferably within cloud-based environments. Strong stakeholder management skills with proven experience handling cross-team and vendor collaborations.