GMP has established itself as the pioneer of Interoperable Smart Parking which connects all parking and mobility stakeholders on a common platform who are operating in silos. GMP has had great success in the European market and is now expanding in US and other markets globally. This is an opportunity to be part of a high growth team with a global footprint.Job Responsibilities :- Build a high-performance Tech Ops team.- Lead SOPs development excercises regularly to cover all the on-ground cases.- People manager for the team with responsibility for establishing objectives and providing feedback, career development.- Manage the day-to-day operations of the shift, ensuring SLA commitments are met.- People manager for the team with responsibility for establishing objectives and providing feedback, career development.- Performing planned maintenance checks and calibrations and submitting appropriate reports in a timely manner.- Develop and improve best practices, guidelines, runbooks and checklist for technical operations team.- Handle client escalations, help and provide solutions to fix any incident.- Monitor the critical applications and proactively notify whenever there is any deviation, to name a few like Kibana, Crashlytics, APM, Cloudwatch, etc.- Open and track tickets through resolution and give summary reports to customers.- Diagnose software, hardware, networking and systems failures and share inputs on SOPs that needs automation with tech teams.- Execute resolutions to problems and follow standard practices.- Determine, record and work with team to revise current procedures to enhance customer satisfaction.- Develop troubleshooting tips and tools to use in diagnosis.- Efficient handling of on-ground incidents.- Lead review meeting with Internal & External stakeholders (Weekly / Monthly).- Follow defined escalation path when needed.- Re-routing misdirected incidents that have not been handled in a timely manner.- Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services.- Communicating across organizational boundaries - from engineers through to CXOs.- Night Shift.Skills : - Team Management.- Communication and Stakeholder Management.- Ability to think logically.- Problem solving skills.- Knowledge of ITIL framework.- Knowledge on Agile methodology.- Experience with managing IT environments.- Knowlege on ticketing toolsl like Atlassian Suite, Asana, Zendesk, Salesforce etc.- Good verbal and written communication.

GMP has established itself as the pioneer of Interoperable Smart Parking which connects all parking and mobility stakeholders on a common platform who are operating in silos. GMP has had great success in the European market and is now expanding in US and other markets globally. This is an opportunity to be part of a high growth team with a global footprint.Job Responsibilities- Monitor the critical applications and proactively notify whenever there is any deviation, to name a few like Kibana, Crashlytics, APM, Cloudwatch, etc.- Open and track tickets through resolution and give summary reports to customers.- Diagnose software, hardware, networking and systems failures.- Execute resolutions to problems and follow standard practices.- Determine, record and work with team to revise current procedures to enhance customer satisfaction.- Develop troubleshooting tips and tools to use in diagnosis.- Develop best practices and guidelines for technical support.- Efficient handling of on-ground incidents.- Review Meeting with Internal & External stakeholders (weekly / Monthly).- Following defined escalation path when needed.- Re-routing misdirected incidents that have not been handled in a timely manner.- Service Improvement Plans for Technology.- Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services.- Communicating across organizational boundaries - from engineers through to senior managers.- Adhering to defined internal & external SLAs- Flexible to work in rotational shifts- Skills:- Ability to think logically- Problem solving skills- Basic knowledge of ITIL framework- Basic knowledge on Agile methodology- Networking Knowledge- Basic knowledge on API and IOT- Basic Knowledge on Atlassian Suite- Communication and Stakeholder Management- Handson experience in Kibana, Firebase, APM, Grafana- Knowledge of OS Linux

Mandatory skills: SQL, Shell scripting/Python, Linux/UnixRole & responsibilities -Monitor the critical applications and proactively notify whenever there is any deviation , to name a few like Kibana, Crashlytics, APM, Cloudwatch, Grafana etc.- Should have good knowledge on SQL- Open and track tickets through resolution and give summary reports to customers- Diagnose software, hardware, networking and systems failures- Basic knowledge of any programming language like python, java etc- Execute resolutions to problems and follow standard practices- Determine, record and work with team to revise current procedures to enhance customer satisfaction- Develop troubleshooting tips and tools to use in diagnosis- Develop best practices and guidelines for technical support- Efficient handling of on-ground incidents- Review Meeting with Internal & External stakeholders (weekly / Monthly).- Following defined escalation path when needed- Re-routing misdirected incidents that have not been handled in a timely manner- Service Improvement Plans for Technology- Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services- Communicating across organizational boundaries - from engineers through to senior managers- Adhering to defined internal & external SLAs- Flexible to work in Evening and Night shift.Preferred candidate profile: - Ability to think logically- Problem solving skills- Basic knowledge of ITIL framework- Basic knowledge on Agile methodology- Experience in Python/Shell scripting.- Networking Knowledge- Basic knowledge on API and IOT- Basic Knowledge on Atlassian Suite- Communication and Stakeholder Management- Handson experience in Kibana, Firebase, APM, Grafana- Knowledge of OS Linux Perks and benefits Food, Health Insurance, on time Increment

Role & responsibilities The primary responsibility includes analyzing data, proposing product improvements, and setting up a product roadmap. Interact with global clients to understand their pain points, prioritize product features based on the inputs from clients and other stakeholders to develop and improve product features. Support senior product managers in translating business requirements into product documentation, provide PRDs to the designers and work with them to roll out the designs. | Engage with cross-functional teams to deliver the product to the market on time. Qualification & Skills: Bachelor's degree, MBA & B Tech degree preferred from a Tier 1 college is a plus. Experience with SQL/R/Python and analysis tools is a plus. Excellent problem-solving with proven analytical and quantitative skills is required. Outstanding business acumen with experience in the parking industry should be eager to explore and learn about the market. Must have the capability to juggle multiple projects with a strong bias toward data-driven decision-making and the ability to influence cross-functional teams. Have the experience of working with engineering teams to define, scope, and prioritize product requirements. Possess leadership qualities, excellent collaborator, and interpersonal skills Preferred candidate profile: SAAS Product, B2B Product, Minimum 3 Years experience in Product management.Perks and benefits: Food, Health Insurance, Onsite travel, Growth, Bonus, work friendly enviorment.