Primary role of Customer Relationship Manager is to drive continuous improvement through existing customer feedback systems. Acknowledge the customer and handle guests. Customer Satisfaction level analysis. Maintain high standards of house keeping

Service Advisor is responsible for recording the service needs of the customers and ensuring that the vehicles are delivered on time after completion of all repair works as per the RO. Deliver high customer satisfaction CSI as per OEM Parameters, Required Candidate profile • Should be receptive and an excellent listener, Must exhibit customer friendly attitude. • Possess good communication skills. Be a proactive person. Knowledge of automobile working essential.

Positive Attitude and business-like appearance, Key responsibility for selling new vehicles. To achieve Volume & Customer Satisfaction. Assist clients in determining vehicle needs & completing paperwork of finance, Insurance & Accessories.

Keeps up-to-date on Kia products & competitor products. Acts quickly to implement plans; organizes work efficiently; follows to ensure successful implementation. Customer Satisfaction through professional, Trustworthy, Positive Learning Attitude

Positive Attitude and business-like appearance, Key responsibility for selling new vehicles. To achieve Volume & Customer Satisfaction. Assist clients in determining vehicle needs & completing paperwork of finance, Insurance & Accessories.

1. Team Leadership & Management: 2. Sales Goal Setting & Achievement: 3. Inventory Management: 4. Sales Process Management: 5. Customer Relationship Management: 6. Performance Monitoring & Reporting: 7. Budget Management: 8. Marketing & Advertising: Required Candidate profile Strong leadership and communication skills. * Excellent customer service and interpersonal skills. * Knowledge of automotive sales techniques and product knowledge. * Ability to motivate and inspire.

Developing and Delivering Training Programs*: Assessing and Improving Training Effectiveness* Coaching and Mentoring*: Staying Current on Industry Trends*: Collaborating with Sales Leadership*: Required Candidate profile 1. Working closely with sales managers to align training efforts with business goals. 2. Contributing to the overall sales strategy and success.

Oversee daily service department operations Manage team of service advisors and technicians Ensure high customer satisfaction and resolve issues Control budget, inventory, and performance metrics Train staff and maintain service quality standards

• Conduct final inspection of products to ensure quality standards. • Identify and report defects. • Coordinate with production and quality teams for corrective actions. • Maintain inspection records and documentation.