Customer Support Associate (CSA)

Responsibilities:

• Manage inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Find opportunities to improve customer retention.

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend internal training programs to improve knowledge and performance level

• Meet individual qualitative and quantitative targets

Requirements and skills:

• Previous experience in a customer support role (If applicable)

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• Basic Computer skills.

Job Types: Full-time, Regular / Permanent

Salary: ₹14,500.00 - ₹15,500.00 per month

Schedule:

• Day shift / Fixed shift

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Language:

• tamil (Required)
• English (Required)

Location:

• Saibaba Colony, Coimbatore, Tamil Nadu (Required)

Work Location: In person

Speak with the employer
+91 8110000247Application Deadline: 15/07/2025Expected Start Date: 03/07/2025