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Hunt Mantra
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Customer Support Associate (CSA)

Customer Support Associate (CSA)

Hunt Mantra

0 - 3 years

0 Lacs

navi mumbai maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

english hindi excellent communication

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Associate (CSA) based in Navi Mumbai, your role will involve providing assistance and guidance to customers in a professional manner. Your main responsibilities will include: - Handling customer queries and issues effectively - Ensuring customer satisfaction and retention - Resolving complaints and escalations promptly - Providing product information and support - Collaborating with other teams to improve overall customer experience To excel in this role, you should have the following qualifications: - Any Graduate degree - Excellent communication skills - Ability to work in a fast-paced environment - Prior experience in a BPO sector is preferred The company offers a competitive salary package based on experience: - Candidates with 1 year of BPO experience can expect 20K in hand - Freshers are also welcome to apply with a starting salary of 18K in hand Moreover, the company provides various benefits such as health insurance, paid sick time, paid time off, and a provident fund. You will be working full-time on a permanent basis with 2 rotational week-offs. The shifts may vary between day and rotational shifts. Additionally, there are bonuses including a joining bonus, performance bonus, and yearly bonus. The preferred languages for this role are English and Hindi. Your work location will be in person, requiring you to be present at the designated office in Navi Mumbai.,

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Customer Support Associate (CSA)