About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. About The Role As a Clustomer Success Manager you’ll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You’ll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat. Customer Service Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction. Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully. Handle a high volume of incoming customer support requests, maintaining response time and quality standards. Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed. Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities. Customer Support Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions. Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system. Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features. Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages. Internal Processes Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions. Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions. Required Skills Proven experience in a customer service/support role, ideally within technology or a related industry. Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment. Experience with remote troubleshooting, diagnostics, or technical support. Skills: technical support,customer,upselling and cross-selling,customer support,diagnostics,customer service,remote troubleshooting,communication skills Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Responsibilities Own the Sales Journey Cadence: Manage and streamline the journey from free trial initiation to paid conversion. Ensure timely follow-ups, track lifecycle stages, and minimize drop-offs. Analyze Conversion Patterns: Examine trial and paid user data to identify key trends, behavioral patterns, and conversion blockers. Suggest optimizations to improve conversion rates. Lead Funnel & Revenue Insights: Monitor and report on trial-to-paid funnel performance. Create actionable dashboards and summaries for sales and leadership teams. Automation & Process Improvements: Develop lightweight automations in Sheets or CRM to reduce manual follow-ups and increase visibility. Utilize formulas, filters, conditional alerts, and integrations whenever possible. Profile Audits: Regularly analyze accounts and provide feedback for the sales team based on user behavior, segment, geography, or other filters. Collaboration with Intern Teams: Drive accountability and coordination among intern sales teams. Set cadences, provide tracking tools, and follow up on actions for high-priority leads. Documentation & Attention to Detail: Maintain clear documentation of SOPs, cadences, and changes. Ensure clean data hygiene in Sheets or CRM systems for accurate reporting. Revenue-Focused Operations: Gear every process and initiative towards increasing paid conversions and improving revenue efficiency. Think like a growth operator. Requirements Strong proficiency with Google Sheets/Excel and SQL (e.g., formulas, pivots, filters, dashboards). Analytical mindset with the ability to turn data into actionable insights. Excellent verbal and written communication skills. Self-starter, proactive, and comfortable working with minimal supervision. Proven ability to coordinate with internal stakeholders (sales, interns, etc.). Attention to detail and ownership over process quality. Experience or interest in sales operations, funnel analysis, or SaaS sales is a strong plus. Nice to Have Experience with CRM tools (e.g., HubSpot, Salesforce, Zoho) or task automation tools (e.g., Zapier). Previous exposure to startup sales processes or SDR teams. Familiarity with SQL or no-code tools for basic data querying or workflow automation. Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: dashboards,documentation,automation,crm tools,sql,excel,ms excel,communication,data analysis,google sheets,task automation tools Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Responsibilities Payment Monitoring: Actively track and flag paid accounts with missed payments, identifying churn-risk users early. Create cadences for follow-ups and preventive actions to reduce churn. Funnel & Account Behavior Analysis: Analyze behavior patterns of users who are at risk of churn , reduced activity, support interactions — and surface insights for account managers. Operationalize Follow-ups: Build lightweight, automated trackers in Google Sheets/Excel that require minimal input but drive high visibility and accountability across the CX and AM teams. Ticketing System Management: Use Linear to manage customer tickets, tag and prioritize issues, assign responsibilities, and maintain visibility on client-side blockers. Client Problem Solving: Work closely with Account Managers to resolve client escalations, track SLA compliance, and unblock issues that impact renewals or satisfaction. Automation & Process Ownership: Identify repetitive manual tasks and automate them using Google Sheets functions, conditional logic, or third-party tools. Design SOPs for recurring workflows. Weekly CX Ops Reporting: Maintain and update weekly CX dashboards (missed payments, account health, resolution metrics) and share key insights with leadership. Requirements Strong skills in Google Sheets / Excel (vlookups, conditional formatting, filters, dashboards). Working knowledge of SQL for querying client/product/ticket-related data. Experience or familiarity with ticketing tools – ideally Linear (or equivalent tools like Zendesk, Intercom, Jira). Analytical mindset with a proactive problem-solving attitude.Excellent organizational and communication skills – especially when working across teams. High attention to detail and ownership over internal tooling/processes. Nice to Have Prior experience in churn analysis, NPS follow-ups, or CX playbook implementation. Knowledge of basic automation tools (Zapier, Make, etc.). Experience working with SaaS or B2B accounts and handling post-sales operations. Exposure to CRM tools and customer lifecycle tracking. Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: ticketing tools,crm tools,organizational skills,sql,attention to detail,excel,ms excel,problem-solving,communication,analytical mindset,data analysis,google sheets,task automation tools,communication skills Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Role Overview We’re looking for a data-driven Performance Marketing Specialist to manage and scale paid acquisition campaigns across Google, Meta, and other digital platforms. You’ll play a key role in driving qualified leads, optimizing performance, and collaborating closely with our growth, content, and product teams to turn paid channels into a predictable growth engine. This role is ideal for someone who’s hands-on with paid media platforms, thrives on hitting growth KPIs, and knows how to translate data into actionable campaign improvements. Responsibilities Plan, execute, and optimize paid marketing campaigns across Google Ads, Meta Ads, and other relevant platforms Monitor and analyze performance metrics (ROAS, CPL, CTR, CAC) and share actionable insights Run A/B tests on ad creatives, audiences, landing pages, and bidding strategies Manage campaign budgets and pacing to maximize efficiency and ROI Work closely with the content, design, and SEO teams to align messaging, creatives, and audience targeting Stay updated on industry trends, platform updates, and performance marketing best practices Own growth KPIs like paid leads, cost per lead, and ROAS Requirements 2–4 years of hands-on experience in performance marketing roles (SaaS, Startup background, or agency side preferred) Proven experience managing Google Ads, Meta Business Manager, and Google Analytics/GA4 Strong analytical mindset with the ability to turn data into actionable strategies Experience with A/B testing, conversion tracking, and audience segmentation Results-driven with a strong focus on hitting traffic, lead, and ROI targets Bonus: Experience running paid campaigns for small/local businesses or vertical SaaS Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: audience segmentation,meta ads,saas,performance marketing,conversion tracking,a/b testing,data analysis,google ads,google analytics Show more Show less