About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. About The Role As a Clustomer Success Manager you’ll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You’ll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat. Customer Service Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction. Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully. Handle a high volume of incoming customer support requests, maintaining response time and quality standards. Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed. Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities. Customer Support Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions. Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system. Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features. Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages. Internal Processes Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions. Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions. Required Skills Proven experience in a customer service/support role, ideally within technology or a related industry. Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment. Experience with remote troubleshooting, diagnostics, or technical support. Skills: technical support,customer,upselling and cross-selling,customer support,diagnostics,customer service,remote troubleshooting,communication skills Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Responsibilities Own the Sales Journey Cadence: Manage and streamline the journey from free trial initiation to paid conversion. Ensure timely follow-ups, track lifecycle stages, and minimize drop-offs. Analyze Conversion Patterns: Examine trial and paid user data to identify key trends, behavioral patterns, and conversion blockers. Suggest optimizations to improve conversion rates. Lead Funnel & Revenue Insights: Monitor and report on trial-to-paid funnel performance. Create actionable dashboards and summaries for sales and leadership teams. Automation & Process Improvements: Develop lightweight automations in Sheets or CRM to reduce manual follow-ups and increase visibility. Utilize formulas, filters, conditional alerts, and integrations whenever possible. Profile Audits: Regularly analyze accounts and provide feedback for the sales team based on user behavior, segment, geography, or other filters. Collaboration with Intern Teams: Drive accountability and coordination among intern sales teams. Set cadences, provide tracking tools, and follow up on actions for high-priority leads. Documentation & Attention to Detail: Maintain clear documentation of SOPs, cadences, and changes. Ensure clean data hygiene in Sheets or CRM systems for accurate reporting. Revenue-Focused Operations: Gear every process and initiative towards increasing paid conversions and improving revenue efficiency. Think like a growth operator. Requirements Strong proficiency with Google Sheets/Excel and SQL (e.g., formulas, pivots, filters, dashboards). Analytical mindset with the ability to turn data into actionable insights. Excellent verbal and written communication skills. Self-starter, proactive, and comfortable working with minimal supervision. Proven ability to coordinate with internal stakeholders (sales, interns, etc.). Attention to detail and ownership over process quality. Experience or interest in sales operations, funnel analysis, or SaaS sales is a strong plus. Nice to Have Experience with CRM tools (e.g., HubSpot, Salesforce, Zoho) or task automation tools (e.g., Zapier). Previous exposure to startup sales processes or SDR teams. Familiarity with SQL or no-code tools for basic data querying or workflow automation. Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: dashboards,documentation,automation,crm tools,sql,excel,ms excel,communication,data analysis,google sheets,task automation tools Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Responsibilities Payment Monitoring: Actively track and flag paid accounts with missed payments, identifying churn-risk users early. Create cadences for follow-ups and preventive actions to reduce churn. Funnel & Account Behavior Analysis: Analyze behavior patterns of users who are at risk of churn , reduced activity, support interactions — and surface insights for account managers. Operationalize Follow-ups: Build lightweight, automated trackers in Google Sheets/Excel that require minimal input but drive high visibility and accountability across the CX and AM teams. Ticketing System Management: Use Linear to manage customer tickets, tag and prioritize issues, assign responsibilities, and maintain visibility on client-side blockers. Client Problem Solving: Work closely with Account Managers to resolve client escalations, track SLA compliance, and unblock issues that impact renewals or satisfaction. Automation & Process Ownership: Identify repetitive manual tasks and automate them using Google Sheets functions, conditional logic, or third-party tools. Design SOPs for recurring workflows. Weekly CX Ops Reporting: Maintain and update weekly CX dashboards (missed payments, account health, resolution metrics) and share key insights with leadership. Requirements Strong skills in Google Sheets / Excel (vlookups, conditional formatting, filters, dashboards). Working knowledge of SQL for querying client/product/ticket-related data. Experience or familiarity with ticketing tools – ideally Linear (or equivalent tools like Zendesk, Intercom, Jira). Analytical mindset with a proactive problem-solving attitude.Excellent organizational and communication skills – especially when working across teams. High attention to detail and ownership over internal tooling/processes. Nice to Have Prior experience in churn analysis, NPS follow-ups, or CX playbook implementation. Knowledge of basic automation tools (Zapier, Make, etc.). Experience working with SaaS or B2B accounts and handling post-sales operations. Exposure to CRM tools and customer lifecycle tracking. Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: ticketing tools,crm tools,organizational skills,sql,attention to detail,excel,ms excel,problem-solving,communication,analytical mindset,data analysis,google sheets,task automation tools,communication skills Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Role Overview We’re looking for a data-driven Performance Marketing Specialist to manage and scale paid acquisition campaigns across Google, Meta, and other digital platforms. You’ll play a key role in driving qualified leads, optimizing performance, and collaborating closely with our growth, content, and product teams to turn paid channels into a predictable growth engine. This role is ideal for someone who’s hands-on with paid media platforms, thrives on hitting growth KPIs, and knows how to translate data into actionable campaign improvements. Responsibilities Plan, execute, and optimize paid marketing campaigns across Google Ads, Meta Ads, and other relevant platforms Monitor and analyze performance metrics (ROAS, CPL, CTR, CAC) and share actionable insights Run A/B tests on ad creatives, audiences, landing pages, and bidding strategies Manage campaign budgets and pacing to maximize efficiency and ROI Work closely with the content, design, and SEO teams to align messaging, creatives, and audience targeting Stay updated on industry trends, platform updates, and performance marketing best practices Own growth KPIs like paid leads, cost per lead, and ROAS Requirements 2–4 years of hands-on experience in performance marketing roles (SaaS, Startup background, or agency side preferred) Proven experience managing Google Ads, Meta Business Manager, and Google Analytics/GA4 Strong analytical mindset with the ability to turn data into actionable strategies Experience with A/B testing, conversion tracking, and audience segmentation Results-driven with a strong focus on hitting traffic, lead, and ROI targets Bonus: Experience running paid campaigns for small/local businesses or vertical SaaS Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: audience segmentation,meta ads,saas,performance marketing,conversion tracking,a/b testing,data analysis,google ads,google analytics Show more Show less

Your next chapter starts here Dear Future Teammate, Remember that moment when you first saw a neural network actually learn something? When those loss curves dropped and you realized you'd just taught a machine to see patterns you couldn't? That's the feeling we chase every day at ZOCA. We're not just another AI company throwing around buzzwords. We're a team of curious humans who believe AI should amplify human potential, not replace it. What You'll Do Build models that solve real human problems (not just optimize metrics) Collaborate with designers, product folks, and domain experts who'll challenge your assumptions Debug models at 2 AM and celebrate breakthroughs over coffee at 2 PM Mentor junior engineers and learn from senior ones What We're Looking For Someone who codes with empathy and tests with curiosity 1+ years of ML experience (bonus points if you've shipped something people actually use) Fluency in Python, comfort with cloud platforms, love for clean data The humility to know when a simple linear regression beats a complex neural network What We Offer Work that matters beyond your GitHub stats A team that celebrates failures as learning opportunities Flexible hours (because inspiration doesn't follow a 9-5 schedule) Budget for books, courses, and that conference you've been eyeing Skills: data analysis,cloud platforms,sql,nlp,deep learning,machine learning,llm,python

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. What We Are Looking For We are seeking a highly persuasive, articulate, and goal-oriented professional to assume responsibility for handling leads that have been qualified by our AI system. The primary objective of this role is to guide these leads through the final steps of the sales process, ultimately converting their interest into booked calls or appointments. This position is ideal for an individual who possesses a strong understanding of sales psychology, human connection, and thrives on facilitating action. The successful candidate will excel in personalizing communication, overcoming objections, and ensuring a seamless transition from lead qualification to appointment booking. Key Responsibilities Lead Conversion: Take over warm leads from our AI/automated system and convert them into booked appointments. Communication: Engage with leads via chat, email, or SMS (phone communication optional based on setup) to guide them through the booking process. Objection Handling & Urgency Creation: Personalize conversations, address objections, and create urgency to move leads forward in the sales process. Tracking & Follow-ups: Log responses, track follow-ups, and document outcomes in our CRM or booking tools to ensure timely and effective lead management. Collaboration: Work closely with the team to refine scripts, improve communication flows, and enhance conversion rates. Required Qualifications Exceptional Written Communication: Ability to communicate in clear, concise, and persuasive English. Conversational Tone: Natural conversational style that is both human and confident, making leads feel understood and valued. Sales or Conversion-Focused Communication Skills: Proven experience or strong aptitude in sales communication or closing techniques. Availability: Must be available during US business hours. Technical Proficiency: Comfortable using CRM systems, chat platforms, and calendar scheduling tools. Preferred Qualifications (Bonus) Experience working with AI-driven lead systems or chatbots. What We Offer Opportunity to contribute to a growing, innovative, and tech-forward team. Performance-based bonuses or commissions to reward your success and drive. Skills: crm proficiency,objection handling,calendar scheduling,sales communication,chat platforms,conversational marketing,lead conversion,communication,chat

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Role Overview We're seeking an experienced Frontend Lead to spearhead the development of our mobile and web applications at ZOCA. This role combines hands-on technical leadership with team management, requiring expertise in modern frontend technologies and cross-platform development. Key Responsibilities Technical Leadership Lead frontend architecture decisions for both web and mobile applications Establish coding standards, best practices, testing pipelines and development workflows Design scalable, maintainable frontend solutions Conduct code reviews and ensure quality standards Stay current with frontend technologies and recommend strategic tech choices Team Management Build and lead a high-performing frontend development team Mentor junior and mid-level developers Conduct hiring interviews and technical assessments Set sprint goals and manage development timelines Foster collaborative culture between frontend and backend teams Project Delivery Oversee end-to-end frontend development lifecycle Collaborate with Product, Design, and Backend teams Ensure responsive design and optimal user experience across devices Implement testing strategies and CI/CD pipelines Monitor application performance and optimize accordingly Required Qualifications Technical Skills 6+ years of frontend development experience 2+ years in leadership/management roles Expert-level knowledge of JavaScript/TypeScript Proficiency in React.js and React Native Experience with state management (Redux, Context API, MobX) Strong CSS/SCSS skills and responsive design principles Knowledge of bundlers (Webpack, Vite) and build tools Experience with testing frameworks (Jest, Cypress, Detox) Understanding of REST APIs and GraphQL Git proficiency and code review experience Mobile Development Experience with React Native Understanding of mobile app deployment (App Store, Google Play) Knowledge of mobile-specific considerations (performance, offline functionality) Experience with mobile testing and debugging tools Preferred Qualifications Experience with micro-frontend architecture Knowledge of backend technologies (Node.js, APIs) Familiarity with cloud platforms (AWS) Experience with analytics and monitoring tools Previous startup or fast-paced environment experience Bachelor's degree in Computer Science or related field Skills: leadership,typescript,cypress,mobile,mobx,architecture,react native,css,react,redux,vite,git,javascript,rest apis,jest,graphql,detox,context api,scss,react.js,webpack

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. What You’ll Do We are seeking a proactive and detail-oriented Talent Acquisition Specialist to join our TA team. In this role, you will be responsible for managing the full recruitment cycle to attract, evaluate, and hire qualified candidates who align with our company’s goals and culture. You will work closely with hiring managers to understand workforce needs and develop tailored hiring strategies that support our growth. Your Mission Transform our hiring game by discovering, engaging, and securing the best minds in the industry. From tech wizards to creative visionaries, you'll be the bridge between ambition and opportunity. You're Perfect If You Have 2-3 years making recruiting magic happen Superb people skills and natural curiosity ATS expertise and social recruiting prowess Love for data and continuous improvement Energy that's absolutely contagious Apply now - let's change the game together! Skills: communication,continuous improvement,talent acquisition,data analysis,recruitment,sourcing,ats expertise,recruiting,social recruiting,hiring

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. About The Role We are looking for a Backend Engineer who is passionate about building scalable, high-performance systems. You will work closely with cross-functional teams to design, develop, and maintain backend services and APIs that power our platform. Responsibilities Design, implement, and maintain backend systems and APIs. Optimize system performance and reliability. Collaborate with product and frontend teams to define system architecture and deliver features. Write clean, maintainable code, with appropriate tests and documentation. Diagnose and resolve complex technical challenges, ensuring system scalability and robustness. Participate in code reviews. Ensure data integrity and security throughout the system architecture. Nice To Have 2-4 years of experience in backend development. Expertise in Typescript. Strong preference to experience in Nx, NestJS and Fastify Strong experience with PostgreSQL and caching mechanisms. Experience with cloud platforms (AWS). Solid understanding of RESTful API design. Knowledge of DevOps practices (CI/CD, Git Actions, Docker, Kubernetes). Excellent problem-solving and debugging skills. Bachelor’s degree in Computer Science or a related field is preferred. Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: nx,postgresql,fastify,devops practices,nestjs,restful api design,ci/cd,caching mechanisms,backend development,aws,problem-solving,restful apis,typescript,git actions,debugging,kubernetes,docker

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. What You’ll Do As a Video Editor, you will create compelling video content to support our marketing and product initiatives. You will work closely with our marketing, product, and design teams to craft engaging videos that reflect our brand’s vision and communicate the value of our platform. Responsibilities Edit and produce video content for marketing campaigns, social media, product demos, and customer success stories. Collaborate with marketing and product teams to align videos with brand strategy and key messaging. Maintain consistency in visual and brand identity across all video content. Stay current with video trends and techniques, applying innovative approaches to engage our audience. Optimize video content for various platforms (social media, website, YouTube) and ensure high-quality output. Manage media assets, including raw footage and finalized projects. Requirements 2+ years of video editing experience, preferably in digital marketing or product-driven companies. Proficiency in video editing software (Adobe Premiere Pro, Final Cut Pro, etc.). Experience with motion graphics and animation (After Effects a plus). Strong eye for detail, visual storytelling, and creative problem-solving. Ability to work independently and in collaboration with cross-functional teams. Excellent communication skills to ensure alignment with various stakeholders. Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: visual storytelling,creative problem-solving,motion graphics effects,communication,motion graphics,animation,customer,adobe premiere pro,video editing tools,social media,final cut pro,strategy,saas,metrics,user experience,video editing

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Location: Koramangla Bangalore, Karnataka We are looking for a highly creative and analytical Content Strategist to take full ownership of our social media content. In this role, you will be responsible for leading and executing our content strategy—from ideation to publication—across multiple platforms. You'll analyze trends, create high-performing content, and help automate content production workflows for efficiency and scale.Key Responsibilities Own the end-to-end content creation process for social media (Instagram, Facebook, TikTok, etc.) Develop and implement monthly content calendars aligned with brand goals and campaigns Conduct daily trend research and competitor analysis to identify content opportunities Write engaging copy, captions, and hooks tailored to each platform and audience Collaborate with designers and editors (if any) or use tools to create visual and video content Post content consistently and monitor performance metrics Work with automation tools (like Canva, ChatGPT, Notion, etc.) to streamline content creation and publishing Suggest improvements and new formats to improve reach and engagement Stay updated with platform algorithm changes and best practices Requirements Proven experience as a content strategist, social media manager, or similar role Strong grasp of social media platforms, trends, and algorithms Excellent written communication and storytelling skills Ability to work independently and take full ownership of content planning and publishing Experience with automation tools and AI content tools is a plus Basic graphic/video editing skills (Canva, CapCut, or similar) is cherry on the cake Analytical mindset and ability to interpret data to inform content strategy Nice To Have Experience in the beauty, wellness, or lifestyle industry Understanding of SEO for social media Experience with scheduling and analytics tools (Meta Business Suite, ManyChat etc.) Why Join Zoca Work with a global customer base, primarily in North America. Strategic, high-ownership role that directly impacts client success and growth. Opportunity to collaborate with product, tech, and marketing teams. Be part of a fast-paced, early-stage startup shaping the future of local business marketing A culture that values initiative, customer obsession, and continuous learning Skills: copywriting,video editing,graphic design,trend analysis,canva,data interpretation,automation tools,algorithm analysis,social media,social media management,content strategy

As a Content Strategist at Zoca, a fast-growing local business marketing platform based in Koramangla Bangalore, Karnataka, you will play a crucial role in crafting and executing our social media content strategy. You will have the opportunity to take full ownership of our social media content creation process, from ideation to publication across various platforms such as Instagram, Facebook, and TikTok. Your responsibilities will include developing and implementing monthly content calendars aligned with brand goals, conducting trend research and competitor analysis, writing engaging copy tailored to different audiences, collaborating with designers for visual content, and monitoring performance metrics. Key Responsibilities: - Own the end-to-end content creation process for social media platforms - Develop and implement monthly content calendars aligned with brand goals - Conduct daily trend research and competitor analysis to identify content opportunities - Write engaging copy, captions, and hooks tailored to each platform and audience - Collaborate with designers or use tools to create visual and video content - Post content consistently and monitor performance metrics - Work with automation tools to streamline content creation and publishing - Suggest improvements and new content formats to enhance reach and engagement - Stay updated with platform algorithm changes and best practices Requirements: - Proven experience as a content strategist, social media manager, or similar role - Strong understanding of social media platforms, trends, and algorithms - Excellent written communication and storytelling skills - Ability to work independently and take full ownership of content planning and publishing - Experience with automation tools and AI content tools is a plus - Basic graphic/video editing skills (Canva, CapCut, or similar) are desirable - Analytical mindset and ability to interpret data to inform content strategy Nice To Have: - Experience in the beauty, wellness, or lifestyle industry - Understanding of SEO for social media - Experience with scheduling and analytics tools Why Join Zoca: - Work with a global customer base, primarily in North America - Strategic, high-ownership role impacting client success and growth - Opportunity to collaborate with product, tech, and marketing teams - Be part of a fast-paced, early-stage startup shaping the future of local business marketing - A culture that values initiative, customer obsession, and continuous learning Skills Required: copywriting, video editing, graphic design, trend analysis, Canva, data interpretation, automation tools, algorithm analysis, social media, social media management, content strategy,

About Zoca We’re building the inevitable growth machine for local businesses. Our AI agents force talented beauty professionals to grow by handling all their marketing automatically - from hyperlocal search optimization to 24/7 lead conversion to retention campaigns. We’ve raised $6M led by Accel, helped 1,000+ businesses become fully booked, and generated $10M+ in revenue for local entrepreneurs. We don’t just build software. We force local businesses to grow whether they have time for marketing or not. The Role We’re looking for an AI Product Manager to own the development, optimization, and scaling of one of our core AI agents. You’ll be responsible for taking our agent from its current state to a world-class, autonomous system that delivers guaranteed outcomes for local businesses. This isn’t a traditional PM role. You’ll be part product manager, part AI researcher, part customer advocate, and part execution machine - all focused on making our AI agents more intelligent, reliable, and impactful. You’ll own Lead Generation Agent OR Retention/Loyalty Agent OR Local SEO Agent (based on experience and interest) What You’ll Do Own end-to-end development of your assigned AI agent (Lead Generation, Retention, or Local SEO) - from optimization to scaling to measurable customer outcomes Drive customer-centric improvements by spending time with salon owners and wellness professionals, translating their feedback into agent enhancements that deliver more bookings and revenue Optimize agent performance by working with ML engineers and data science to improve model accuracy, automation reliability, and response quality using real customer data Collaborate cross-functionally with engineering, customer success, and other AI Program Managers to ship agent improvements and ensure seamless integration across the platform Build and execute strategic roadmaps for your agent’s evolution over 6-12 months, identifying new capabilities and use cases that strengthen competitive positioning Measure and report impact by tracking agent performance metrics, business outcomes, and customer satisfaction to ensure your agent becomes indispensable to local businesses Required Experience 2-4 years in product management, AI/ML product development, or technical program management Direct experience building or optimizing AI-powered products (not just using AI tools) Understanding of machine learning workflows, model training, and performance optimization Experience working with engineering teams on complex technical products Track record of shipping products that solve real customer problems AI/ML Technical Understanding Familiarity with LLMs, prompt engineering, and conversational AI systems Understanding of training data requirements, model evaluation, and performance metrics Experience with AI agent frameworks, automation workflows, or similar systems Comfort working with APIs, data pipelines, and technical integrations Ability to communicate technical concepts to non-technical stakeholders Skills: metrics,agents,technical program management,ai/ml product development,model training,performance optimization,customer feedback translation,ml,automation,api integration,cross-functional collaboration,product management,machine learning workflows,data pipelines

Role Overview We are looking for a detail-oriented Implementation Specialist to join our team at ZOCA. This role is perfect for hustlers who want to work in 0->1 journey with 1-2 years of experience.Someone who wants to drive successful product implementations and ensure exceptional client onboarding experiences for our US-based clients. Key Responsibilities Lead end-to-end implementation projects for new US clients, ensuring smooth onboarding and system configuration Collaborate with US-based clients across different time zones to understand their business requirements and translate them into technical solutions Configure ZOCA's platform to meet specific client needs and customize workflows according to US market standards Conduct virtual training sessions and create documentation to help US clients maximize platform adoption Troubleshoot technical issues during US business hours and coordinate with development teams for resolution Maintain project timelines and communicate progress updates to US-based stakeholders Support post-implementation activities and ongoing client success initiatives for the US market Required Qualifications Bachelor's degree in Business, Technology, or related field 1-2 years of experience in implementation, project management, or client-facing roles Excellent verbal and written communication skills with US clients Ability to work flexible hours to accommodate US time zones Strong analytical and problem-solving skills with attention to detail Experience with software configuration or technical troubleshooting preferred Proficiency in project management tools and Microsoft Office/Google Workspace Skills: onboarding,microsoft office,project management tools,software configuration,international account management,analytical skills,technical troubleshooting,communication,problem-solving skills,implementation,client-facing roles,project management,adoption,google workspace,communication skills

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. What We Are Looking For We are seeking a highly persuasive, articulate, and goal-oriented professional to assume responsibility for handling leads that have been qualified by our AI system. The primary objective of this role is to guide these leads through the final steps of the sales process, ultimately converting their interest into booked calls or appointments. This position is ideal for an individual who possesses a strong understanding of sales psychology, human connection, and thrives on facilitating action. The successful candidate will excel in personalizing communication, overcoming objections, and ensuring a seamless transition from lead qualification to appointment booking. Key Responsibilities Lead Conversion: Take over warm leads from our AI/automated system and convert them into booked appointments. Communication: Engage with leads via chat, email, or SMS (phone communication optional based on setup) to guide them through the booking process. Objection Handling & Urgency Creation: Personalize conversations, address objections, and create urgency to move leads forward in the sales process. Tracking & Follow-ups: Log responses, track follow-ups, and document outcomes in our CRM or booking tools to ensure timely and effective lead management. Collaboration: Work closely with the team to refine scripts, improve communication flows, and enhance conversion rates. Required Qualifications Exceptional Written Communication: Ability to communicate in clear, concise, and persuasive English. Conversational Tone: Natural conversational style that is both human and confident, making leads feel understood and valued. Sales or Conversion-Focused Communication Skills: Proven experience or strong aptitude in sales communication or closing techniques. Availability: Must be available during US business hours. Technical Proficiency: Comfortable using CRM systems, chat platforms, and calendar scheduling tools. Preferred Qualifications (Bonus) Experience working with AI-driven lead systems or chatbots. What We Offer Opportunity to contribute to a growing, innovative, and tech-forward team. Performance-based bonuses or commissions to reward your success and drive. Skills: lead conversion,chat platforms,communication,objection handling,articulate,crm systems,calendar scheduling tools,sales psychology,chat

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. What We Are Looking For We are seeking a highly persuasive, articulate, and goal-oriented professional to assume responsibility for handling leads that have been qualified by our AI system. The primary objective of this role is to guide these leads through the final steps of the sales process, ultimately converting their interest into booked calls or appointments. This position is ideal for an individual who possesses a strong understanding of sales psychology, human connection, and thrives on facilitating action. The successful candidate will excel in personalizing communication, overcoming objections, and ensuring a seamless transition from lead qualification to appointment booking. Key Responsibilities Lead Conversion: Take over warm leads from our AI/automated system and convert them into booked appointments. Communication: Engage with leads via chat, email, or SMS (phone communication optional based on setup) to guide them through the booking process. Objection Handling & Urgency Creation: Personalize conversations, address objections, and create urgency to move leads forward in the sales process. Tracking & Follow-ups: Log responses, track follow-ups, and document outcomes in our CRM or booking tools to ensure timely and effective lead management. Collaboration: Work closely with the team to refine scripts, improve communication flows, and enhance conversion rates. Required Qualifications Exceptional Written Communication: Ability to communicate in clear, concise, and persuasive English. Conversational Tone: Natural conversational style that is both human and confident, making leads feel understood and valued. Sales or Conversion-Focused Communication Skills: Proven experience or strong aptitude in sales communication or closing techniques. Availability: Must be available during US business hours. Technical Proficiency: Comfortable using CRM systems, chat platforms, and calendar scheduling tools. Preferred Qualifications (Bonus) Experience working with AI-driven lead systems or chatbots. What We Offer Opportunity to contribute to a growing, innovative, and tech-forward team. Performance-based bonuses or commissions to reward your success and drive. Skills: lead conversion,chat platforms,communication,objection handling,articulate,crm systems,calendar scheduling tools,sales psychology,chat Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. About The Role We are looking for a Backend Engineer who is passionate about building scalable, high-performance systems. You will work closely with cross-functional teams to design, develop, and maintain backend services and APIs that power our platform. Responsibilities Design, implement, and maintain backend systems and APIs. Optimize system performance and reliability. Collaborate with product and frontend teams to define system architecture and deliver features. Write clean, maintainable code, with appropriate tests and documentation. Diagnose and resolve complex technical challenges, ensuring system scalability and robustness. Participate in code reviews. Ensure data integrity and security throughout the system architecture. Nice To Have 2-4 years of experience in backend development. Expertise in Typescript. Strong preference to experience in Nx, NestJS and Fastify Strong experience with PostgreSQL and caching mechanisms. Experience with cloud platforms (AWS). Solid understanding of RESTful API design. Knowledge of DevOps practices (CI/CD, Git Actions, Docker, Kubernetes). Excellent problem-solving and debugging skills. Bachelors degree in Computer Science or a related field is preferred. Why Join Zoca Build something meaningful: Help shape a platform thats transforming how local service businesses grow online. Own the narrative: You wont just execute youll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: nx,typescript,problem-solving,nodejs,system architecture,devops practices,meta apis,nestjs,ci/cd,caching mechanisms,fastify,git actions,kubernetes,postgresql,restful api design,api,docker,debugging,aws Show more Show less