AI Handover Specialist

About Zoca

Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals.

What We Are Looking For

We are seeking a highly persuasive, articulate, and goal-oriented professional to assume responsibility for handling leads that have been qualified by our AI system. The primary objective of this role is to guide these leads through the final steps of the sales process, ultimately converting their interest into booked calls or appointments.This position is ideal for an individual who possesses a strong understanding of sales psychology, human connection, and thrives on facilitating action. The successful candidate will excel in personalizing communication, overcoming objections, and ensuring a seamless transition from lead qualification to appointment booking.

Key Responsibilities

• Lead Conversion: Take over warm leads from our AI/automated system and convert them into booked appointments.
• Communication: Engage with leads via chat, email, or SMS (phone communication optional based on setup) to guide them through the booking process.
• Objection Handling & Urgency Creation: Personalize conversations, address objections, and create urgency to move leads forward in the sales process.
• Tracking & Follow-ups: Log responses, track follow-ups, and document outcomes in our CRM or booking tools to ensure timely and effective lead management.
• Collaboration: Work closely with the team to refine scripts, improve communication flows, and enhance conversion rates.
  

Required Qualifications

• Exceptional Written Communication: Ability to communicate in clear, concise, and persuasive English.
• Conversational Tone: Natural conversational style that is both human and confident, making leads feel understood and valued.
• Sales or Conversion-Focused Communication Skills: Proven experience or strong aptitude in sales communication or closing techniques.
• Availability: Must be available during US business hours.
• Technical Proficiency: Comfortable using CRM systems, chat platforms, and calendar scheduling tools.
  

Preferred Qualifications (Bonus)

• Experience working with AI-driven lead systems or chatbots.
  

What We Offer

• Opportunity to contribute to a growing, innovative, and tech-forward team.
• Performance-based bonuses or commissions to reward your success and drive.
  

Skills: lead conversion,chat platforms,communication,objection handling,articulate,crm systems,calendar scheduling tools,sales psychology,chat