8 Chat Platforms Jobs

You will be part of Boston Consulting Group, collaborating with leaders in business and society to address critical challenges and seize opportunities. BCG, a pioneer in business strategy since 1963, now specializes in total transformation, facilitating complex change, fostering organizational growth, establishing competitive advantages, and driving bottom-line impact. Success requires a combination of digital and human capabilities, and our diverse global teams offer deep industry knowledge and varied perspectives to instigate change. BCG provides solutions through cutting-edge management consulting, technology and design, corporate and digital ventures, and business purposes. Our collaborative model spans the entire organization, yielding results that empower our clients to prosper. In this role, you will design solution architecture for AI and Gen AI-enabled applications, covering a wide range of functions. This includes architecting solutions for production-grade AI applications like RAG, Call Analytics, Conversational Bots (text and voice), AI agents, and AI-based Search. You will evaluate Agentic AI platforms from hyper-scalers, AI native players, and SaaS providers, integrating them with various systems such as Dialer/Telephony, Chat platforms, Mobile/Digital Apps, and CRM applications. Your responsibilities will also involve designing data platforms for Gen AI, capable of handling unstructured and streaming data in real time across multiple modalities (text, voice, videos, images, etc.). Utilizing Gen AI across SDLC lifecycles to enhance Tech function effectiveness is a key aspect of this role. Additionally, you will design cloud-based AI applications and data architectures for AI applications, leveraging Vector DB, Graph DB, RDS, NoSQL DBs based on diverse use cases. Experience in event-driven architectures, Microservices, and Digital platforms is essential, along with a minimum of 10+ years of overall experience and specific experience in GenAI. Boston Consulting Group is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.,

Job Title: Customer & Chat Support Executive Bilingual (Telugu, Tamil and English) or (Telugu, Hindi and English) Location: Chennai - AVE Corporate office Key Responsibilities Handle inbound and outbound customer calls to provide information about 4UWELL products. Guide customers in choosing the right products based on their needs and health goals. Manage chat support across social media, website, and messaging platforms. Follow up on Meta-generated leads and convert them into sales. Maintaindaily call and chat reports , including End-of-Day (EOD) data submission . Assist customers with order placement, payment, and delivery tracking. Build strong customer relationships to encourage repeat purchases. Coordinate with the sales and marketing team for smooth lead handling. Requirements Fluency in Telugu, Tamil, and English (speaking & writing). Hindi proficiency is an added advantage. Minimum 1 year of experience in customer support / telecalling / inside sales (preferably in health, wellness, or FMCG). Strong communication, persuasion, and interpersonal skills. Comfortable using CRM tools, Excel/Google Sheets, and chat platforms. Ability to work in a target-driven environment. Positive, empathetic, and customer-first attitude. Send your resume to [HIDDEN TEXT] or Call 8925868082 Show more Show less

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center WFM to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Forecast inbound and outbound call/chat/email volumes based on historical and seasonal trends. Create monthly and seasonal volume forecasts considering health insurance seasonality (renewal months, disease surges, epidemics, etc. impacting claims). Plan staffing needs and shift rosters to ensure Inbound and Outbound process requirements. Ensure optimal queue management, staffing, and service level achievement by creating agent schedules considering call volume patterns, shrinkages (leaves, absenteeism), and campaign spikes. Monitor live service levels across channels and real-time adherence to staffing schedules. Act quickly to rebalance queues, modify break schedules, and escalate if thresholds are breached. Generate daily, weekly, and monthly reports on occupancy, utilization, adherence, AHT, SLA, etc. Track service KPIs like Contact rate, AHT, SL, FCR, CSAT/NPS across Outbound Campaigns Analyze staffing efficiency and recommend optimizations. Analyze variances between forecasted and actual volumes. Use WFM solutions like Genesys WFM, NICE IEX, Verint, or internally developed Excel models. Use dashboards and live monitoring tools to track agent productivity. Prepare reports for leadership on staffing efficiency. Work with Contact Center and other relevant stakeholders to improve overall efficiency. You Could Be The Right Candidate If You Have 5-7 years of experience in Contact Center workforce management role in health insurance, general insurance, or financial services industry. Have knowledge of key Inbound and Outbound Contact center dynamics Have displayed efficiency in creating forecasts and trends Have strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have familiarity with IVR and Dialler queue and skillsets management Hold expertise in NICE, Genesys WFM, Verint, Avaya or similar WFM tools. Have analytical ability and reporting capabilities (Advanced Excel, Power BI, or Tableau, etc.) along with a problem-solving acumen. Have excellent communication skills. Have a bachelors degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center (Outbound) to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Execute and Supervise service outbound campaigns via Call, Voice bot etc. (Welcome Call, Service outbound, Peacetime engagement, etc) Ensure optimal queue management, staffing, and service level achievement. Monitor real-time performance, manage breaks, and ensure adherence to staffing schedules. Conduct regular coaching, huddles, and refreshers. Track service KPIs like Contact rate, AHT, SL, FCR, CSAT/NPS across Outbound Campaigns Maintain SLA for TAT-sensitive campaigns (policy issuance, endorsements, KYC updates). Ensure all outbound activities comply with TRAI regulations, DNC norms, and IRDAI service guidelines. Provide weekly reports on campaign effectiveness and customer feedback trends. Review active campaigns and agent productivity targets. Plan upcoming service campaigns; align with product/service owners. Coordinate with internal and external teams or partners to address customer queries raised during outbound connect. Share outbound performance reports with Contact Center Lead. Use dashboards and live monitoring tools to track agent productivity. Identify performance gaps and implement coaching interventions. Work with WFM, Training, and Quality teams to improve overall efficiency. Review CSAT/NPS feedback and agent-level improvements. You Could Be The Right Candidate If You Have 5-7 years of Outbound contact center management experience in health insurance, general insurance, or financial services industry. Have strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have RTM (real time monitoring) and Campaign management skillsets. Have familiarity with IVR and Dialler queue and skillsets management Possess good knowledge of DNC, TRAI guidelines. Possess analytical ability, people leadership skills and reporting capabilities (Advanced Excel/Power BI basics preferred). Have excellent communication and negotiation skills. Have a bachelors degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center (Inbound & Chat) to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Supervise Inbound, Service Outbound, and Chat teams for daily operations. Track service KPIs like AHT, SLA, FCR, CSAT/NPS for Inbound, Service outbound and Chat teams Ensure optimal queue management, staffing, and service level achievement. Monitor real-time performance, manage breaks, and ensure adherence to staffing schedules. Conduct regular coaching, huddles, and refreshers. Ensure timely and accurate handling of all customer service queries across touchpoints. Coordinate with Operations, Branch, Claims, Underwriting, Network Hospital, and Tech teams for faster resolution of complex service queries. Act as a bridge between frontline agents and backend processing teams. Act as the first point of escalation for agent or customer concerns. Ensure quality and compliance with call/chat scripts. Use dashboards and live monitoring tools to track agent productivity. Flag and fix issues related to call queues, chat concurrency, and wait times. Identify performance gaps and implement coaching interventions. Work with WFM, Training, and Quality teams to improve overall efficiency. Review CSAT/NPS feedback and agent-level improvements. You Could Be The Right Candidate If You Have 5-7 years of Inbound contact center management experience (call, chat and email process) in health insurance, general insurance or financial services industry. Possess strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have RTM (real-time monitoring) skillsets and familiarity with IVR and Dialler queue and skillsets management Possess analytical ability, people leadership skills and reporting capabilities (Advanced Excel/Power BI basics preferred). Have excellent communication and negotiation skills. Have a bachelors degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. What We Are Looking For We are seeking a highly persuasive, articulate, and goal-oriented professional to assume responsibility for handling leads that have been qualified by our AI system. The primary objective of this role is to guide these leads through the final steps of the sales process, ultimately converting their interest into booked calls or appointments. This position is ideal for an individual who possesses a strong understanding of sales psychology, human connection, and thrives on facilitating action. The successful candidate will excel in personalizing communication, overcoming objections, and ensuring a seamless transition from lead qualification to appointment booking. Key Responsibilities Lead Conversion: Take over warm leads from our AI/automated system and convert them into booked appointments. Communication: Engage with leads via chat, email, or SMS (phone communication optional based on setup) to guide them through the booking process. Objection Handling & Urgency Creation: Personalize conversations, address objections, and create urgency to move leads forward in the sales process. Tracking & Follow-ups: Log responses, track follow-ups, and document outcomes in our CRM or booking tools to ensure timely and effective lead management. Collaboration: Work closely with the team to refine scripts, improve communication flows, and enhance conversion rates. Required Qualifications Exceptional Written Communication: Ability to communicate in clear, concise, and persuasive English. Conversational Tone: Natural conversational style that is both human and confident, making leads feel understood and valued. Sales or Conversion-Focused Communication Skills: Proven experience or strong aptitude in sales communication or closing techniques. Availability: Must be available during US business hours. Technical Proficiency: Comfortable using CRM systems, chat platforms, and calendar scheduling tools. Preferred Qualifications (Bonus) Experience working with AI-driven lead systems or chatbots. What We Offer Opportunity to contribute to a growing, innovative, and tech-forward team. Performance-based bonuses or commissions to reward your success and drive. Skills: lead conversion,chat platforms,communication,objection handling,articulate,crm systems,calendar scheduling tools,sales psychology,chat Show more Show less

We are seeking dynamic individuals for the International Voice/Chat role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional customer support and resolving inquiries for our international clientele through both voice calls and live chat, ensuring a seamless and positive experience. Roles and Responsibilities: Manage and respond to customer inquiries and issues efficiently across international voice calls and chat platforms . Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns. Maintain a high level of professionalism, empathy, and courtesy in all customer interactions. Adhere to established service level agreements (SLAs) and quality standards for both voice and chat channels. Document all customer interactions, issues, and resolutions accurately in the designated system. Escalate complex or unresolved issues to appropriate internal teams while ensuring proper follow-up. Continuously update product knowledge and service procedures to provide up-to-date and relevant information to customers. Collaborate effectively with team members and other departments to ensure consistent and high-quality service delivery. Skills Requirement: Excellent verbal communication skills in English , with a clear and professional demeanor for voice interactions. Strong written communication skills in English , with excellent grammar, spelling, and punctuation for chat interactions. Proficient in active listening and empathetic customer engagement. Strong problem-solving and troubleshooting abilities. Ability to multitask, managing both voice calls and chat conversations effectively. Familiarity with customer service software and CRM systems. Customer-focused mindset with a commitment to delivering outstanding service. Adaptability to different customer needs and communication styles. QUALIFICATION: Bachelor's degree or equivalent practical experience.

Key Responsibilities: Interact with premium customers through calls and chats Provide prompt and effective solutions to queries and concerns Maintain a high standard of service quality and customer satisfaction Accurately log all customer interactions in CRM tools Work closely with internal teams for escalations and resolution Meet daily performance targets and quality benchmarks Candidate Profile: Excellent spoken and written English skills Graduate / Undergraduate Prior experience in handling international premium clients is preferred Customer-first approach with attention to detail Proficient in multitasking and using service tools Immediate joiners preferred