16 Chat Platforms Jobs

As a Customer Service Representative at our company, your role involves providing real-time chat-based support to customers. You will be responsible for responding to inquiries and issues promptly and professionally through live chat and messaging platforms. Your goal is to ensure a smooth and satisfying customer experience by offering accurate information, troubleshooting problems, and maintaining high-quality responses. This position is well-suited for individuals with strong written communication skills and a passion for problem-solving in a digital environment. Key Responsibilities: - Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professio...

Role Overview: You will be responsible for designing solution architecture for AI/ Gen AI-enabled applications for various use cases across different functions. This will involve architecting solutions for production-grade AI/ Gen AI applications such as RAG, Call Analytics, Conversational Bots (text and voice), AI/ Multi AI agents, and AI-based Search. You will also evaluate Agentic AI platforms from hyper-scalers, AI native players, and SaaS players, and integrate these platforms with Dialer/ Telephony systems, Chat platforms, Mobile/ Digital Apps, and CRM applications. Additionally, you will design data platforms for Gen AI to handle unstructured data and streaming data in real-time acros...

Job Title: Customer Service Representative. Location: Iscon Elegance, Prahlad Nagar, Ahmedabad, Gujarat 380015. Shift Timing: 6:30 PM 3:30 AM (India Standard Time). Working Days: Monday to Friday. About Company Our client offers modular kitchen and interior solutions, combining design, quality products, and installation services. They focus on in-home consultations, custom kitchen designs, and project execution. As a Customer Service Representative, you will be the frontline support connecting customers with our design, sales, and installation teams during evening/night hours, ensuring customer satisfaction and timely resolution of queries. Key Responsibilities Receive and respond to inbound...

We are seeking dynamic individuals for the International Voice/Chat role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional customer support and resolving inquiries for our international clientele through both voice calls and live chat, ensuring a seamless and positive experience. Roles and Responsibilities: Manage and respond to customer inquiries and issues efficiently across international voice calls and chat platforms . Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns. Maintain a high level of professionalism, empathy, and courtesy in all customer interactions. Adhere to established service le...

We are seeking dynamic individuals for the International Voice/Chat role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional customer support and resolving inquiries for our international clientele through both voice calls and live chat, ensuring a seamless and positive experience. Roles and Responsibilities: Manage and respond to customer inquiries and issues efficiently across international voice calls and chat platforms . Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns. Maintain a high level of professionalism, empathy, and courtesy in all customer interactions. Adhere to established service le...

Role Overview: As a proactive and customer-focused Customer Support & Sales Executive at our company, you will play a key role in ensuring excellent service delivery while driving user engagement and satisfaction. Your responsibilities will include handling inbound customer calls, providing app support, and making outbound calls for sales and onboarding. In addition, you will collaborate with internal teams to escalate and resolve complex issues and maintain accurate logs of customer interactions using internal systems. It is essential to stay updated on product knowledge and company policies to provide a consistent and empathetic customer experience across all touchpoints. Key Responsibilit...

Role Overview: At Atlys, we are on a mission to enable every person on earth to travel freely by making travel more efficient and contributing to creating a more open world. One of the biggest challenges faced by travelers is dealing with visas, and we aim to automate this process completely. We are looking for passionate individuals to join us in shaping the future of travel. Key Responsibilities: - Review and audit customer conversations regularly across all shifts. - Evaluate interactions based on a defined quality framework and document scores and insights. - Provide constructive feedback to team members to drive improvement. - Identify communication gaps and develop training modules to ...

As a Quality Analyst (QA) based in Gorakhpur, your role will involve monitoring live and recorded interactions to assess performance against quality parameters. You will provide actionable feedback to agents and team leaders, identifying patterns, errors, and areas for process improvement. It is essential to maintain updated QA scorecards, prepare performance reports, and collaborate with trainers and team leaders to address performance gaps. Additionally, you will participate in internal and external calibration sessions. Key Responsibilities: - Monitor live and recorded interactions to evaluate performance - Provide actionable feedback to agents and team leaders - Identify patterns, errors...

You will be part of Boston Consulting Group, collaborating with leaders in business and society to address critical challenges and seize opportunities. BCG, a pioneer in business strategy since 1963, now specializes in total transformation, facilitating complex change, fostering organizational growth, establishing competitive advantages, and driving bottom-line impact. Success requires a combination of digital and human capabilities, and our diverse global teams offer deep industry knowledge and varied perspectives to instigate change. BCG provides solutions through cutting-edge management consulting, technology and design, corporate and digital ventures, and business purposes. Our collabora...

Job Title: Customer & Chat Support Executive Bilingual (Telugu, Tamil and English) or (Telugu, Hindi and English) Location: Chennai - AVE Corporate office Key Responsibilities Handle inbound and outbound customer calls to provide information about 4UWELL products. Guide customers in choosing the right products based on their needs and health goals. Manage chat support across social media, website, and messaging platforms. Follow up on Meta-generated leads and convert them into sales. Maintaindaily call and chat reports , including End-of-Day (EOD) data submission . Assist customers with order placement, payment, and delivery tracking. Build strong customer relationships to encourage repeat p...

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global exper...

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global exper...

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global exper...

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. What We Are Looking For We are seeking a highly persuasive, articulate, and goal-oriented professional to assume responsibility for handling leads that have been qualified by our AI system. The primary objective of this role is to guide these leads through the final steps of the sales process, ultimately converting their interest into booked calls or appointments. This position is ideal for an individual who possesses a stron...

We are seeking dynamic individuals for the International Voice/Chat role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional customer support and resolving inquiries for our international clientele through both voice calls and live chat, ensuring a seamless and positive experience. Roles and Responsibilities: Manage and respond to customer inquiries and issues efficiently across international voice calls and chat platforms . Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns. Maintain a high level of professionalism, empathy, and courtesy in all customer interactions. Adhere to established service le...

Key Responsibilities: Interact with premium customers through calls and chats Provide prompt and effective solutions to queries and concerns Maintain a high standard of service quality and customer satisfaction Accurately log all customer interactions in CRM tools Work closely with internal teams for escalations and resolution Meet daily performance targets and quality benchmarks Candidate Profile: Excellent spoken and written English skills Graduate / Undergraduate Prior experience in handling international premium clients is preferred Customer-first approach with attention to detail Proficient in multitasking and using service tools Immediate joiners preferred