190 Retention Management Jobs - Page 7

Company: Prochant India Location: India Land CHIL SEZ IT Park, Saravanampatti, Coimbatore Experience Required: 5+ Years (Corporate HRBP experience mandatory) Industry: Healthcare / RCM / BPO Role Category: HR Business Partner Shift Timing: 6:30 PM 3:30 AM IST Working Days: Monday to Friday Prochant is hiring an experienced HR Business Partner (HRBP) to lead employee-centric HR functions, act as a strategic advisor to leadership, and enhance employee engagement and retention. If you are passionate about people, culture, and data-driven HR strategies, this is the role for you. Key Responsibilities Partner with leadership to implement effective HR strategies aligned with business goals Drive employee engagement and satisfaction initiatives across teams Manage employee grievances, conflicts, and provide sound resolution Analyze attrition and retention data; provide actionable insights Lead end-to-end onboarding and induction activities Identify training needs and coordinate development programs Monitor succession planning and workforce performance Ensure compliance with HR policies, procedures, and statutory norms Contribute to continuous improvement of HR policies and workflow management Skills Required HR Business Partnering Employee Engagement Grievance Handling Attrition Analysis & Data Handling Strategic HR Initiatives Onboarding & Induction Programs Talent and Workforce Management HR Policy Implementation Excellent Communication & Interpersonal Skills Strong Problem-Solving & Analytical Ability Key Requirements Education: MBA / MSW / MA in HR or relevant specialization Experience: Minimum 5+ years in Human Resource Business Partner roles Mandatory: Corporate HRBP experience Preferred Industry: Healthcare / RCM / BPO (preferred but not mandatory) Perks and Benefits Salary: Best-in-Industry Appraisal Cycle: Performance-Based Reviews Shift: Night Shift (6:30 PM to 3:30 AM IST) Work-life Balance: 5 Days Working (MonFri) Excellent Growth Opportunities Contact Details : Contact Person: Sughanya V Mobile/WhatsApp: 7200458446 (Available between 11 AM 7 PM IST) (Mon - Friday) Email: sughanyav@prochant.com How to Apply: Share your resume via WhatsApp or Email . About Prochant Prochant is a leading healthcare RCM solutions provider committed to delivering performance-driven results. At Prochant, we value innovation, excellence, and a people-first approach to everything we do. Take the next step in your career and join us at Prochant India Pvt Ltd!

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagement through various departmental-level initiatives/programs. Working closely with Leadership and employees to improve work relationships, build morale, and increase productivity and retention. Defining Performance Goals for the employees and independently running the Performance Assessment cycle. Providing policy guidance and interpretation. Participating in evaluation and monitoring of training programs to ensure success & effectiveness. Coaching individual managers on increasing management capability.Desired Candidate Profile Proven skill in the operation and utilisation of software such as G Suite, Microsoft Word for Windows, Excel, etc. Ability to analyze organizational and individual needs and create the most cost-effective package to meet them. Proven understanding of the role and functions of a human resource office within a corporate operations structure. Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development. Proven ability to use initiative in carrying out tasks. Proven ability to prioritize tasks and to organize workload to assure that short timelines are met Policy writing experience. Candidates should have work experience of 6 - 8 years in the relevant HRBP domain. HRBP experience is a mandatory experience in employee relations, adept at HR statutory compliance, performance management, talent management, HR projects, etc. Open to work in US and rotational shifts. Perks and Benefits Attractive compensation based on demonstrated experience. Engagement with a major international group. Hands-on experience with industry-defining innovative trends. International and multicultural experience. Unlimited professional development. Shift Timing : Night shift

We are looking for a proactive and passionate Customer Success Manager to join our team. In this role, you will be the advocate for our clients, ensuring they derive maximum value from our services and fostering long-term relationships. Your primary goal will be to enhance customer satisfaction, drive retention, and contribute to the overall success of our clients. Key Responsibilities: Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services. Client Engagement: Maintain regular communication with clients to understand their needs, provide updates, and gather feedback. Value Maximization: Identify opportunities to help clients utilize our solutions effectively, ensuring they achieve their desired outcomes. Issue Resolution: Address and resolve client issues promptly, collaborating with internal teams to provide timely solutions and support. Performance Tracking: Monitor client engagement and satisfaction metrics, preparing reports to track success and identify areas for improvement. Customer Education: Conduct training sessions and workshops to educate clients on new features, best practices, and updates. Feedback Loop: Act as a liaison between clients and internal teams, relaying client feedback to improve services and drive innovation. Retention Strategy: Develop and implement strategies to enhance client retention and reduce churn, fostering loyalty and long-term partnerships. Qualifications: Bachelors degree in Business, IT, or a related field. 5+ years of experience in customer success, account management, or a similar role within the IT services industry. Strong understanding of IT solutions and technology trends. Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients. Problem-solving mindset with a focus on customer satisfaction. Proficiency in CRM software and other customer management tools. Ability to work collaboratively in a fast-paced environment and manage multiple client accounts.

Guide new customers through the onboarding process, ensuring a smooth setup of services. Proactively engage with existing customers to increase satisfaction and reduce churn. Act as the primary point of contact for assigned customer accounts.

Position Overview: We are seeking an experienced HRBP to join our HR team. The ideal candidate will have full-cycle of employee experience and a proven track record of successfully sourcing and hiring top talent across various functions. This role requires a proactive approach, excellent communication skills, and a strong ability to build relationships with all external and internal stakeholders. Key Responsibilities: Strategic Partnership: Employee Relations: Talent Acquisition: Performance Management: Training and Development: Employee Engagement: HR Metrics and Reporting: Qualifications: Bachelors degree in Human Resources, Business Administration, or related field.Masters degree or HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus. 5-6 years of progressive HR experience, with at least 2 years in a business partner role. Strong knowledge of HR best practices, employment laws, and regulations. Proficiency in HRIS and Microsoft Office Suite. Preferred Skills: Experience with change management and organizational development. Strong analytical skills and experience with HR metrics and reporting.

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

- As a Strategic Retention Specialist in our dynamic Direct-to-Consumer (D2C) company, you will play a pivotal role in enhancing customer loyalty and maximizing customer lifetime value. Your responsibilities will encompass creating and executing strategies to retain and engage customers, ultimately contributing to the growth and success of our brand. Key Responsibilities : - Manage the company's retention strategy to effectively improve the cohorts performance and LTV - Ensure strategies for building customer relationships as well as for driving repeats for the business - Be responsible for converting registered not-bought customers - Being responsible for effective communications measured via data-oriented approach Loyalty Programs : - Develop and manage customer loyalty programs to incentivize repeat purchases and brand advocacy. - Monitor and assess the effectiveness of loyalty initiatives. Communication and Messaging : - Craft compelling and relevant messaging to keep customers informed, engaged, and excited about our products and brand. - Utilize various communication channels, including email, social media, and in-app messaging. Performance Metrics : - Establish key performance indicators (KPIs) for measuring the success of retention initiatives. - Regularly report on the performance of retention programs and recommend adjustments as needed. Skills and Qualifications : - Expertise in using tools like Clever Tap - Data-orientation and professionalism in work ethic - Proven experience in a retention-focused role within the D2C or e-commerce industry. - Strong analytical skills with the ability to interpret data and make strategic recommendations. - Excellent communication and collaboration skills. - Familiarity with CRM tools and customer segmentation strategies. - Understanding of cohorts and retention metrics - A creative mindset with an understanding of customer behavior and preferences. How to Apply : - If you are passionate about fostering customer loyalty and have a proven track record in retention management, we'd love to hear from you! Please submit your resume and a cover letter - Join us in building lasting connections with our customers and driving the success of our D2C brand! #RetentionManager #D2C #CustomerLoyalty Location Mumbai only Industry Ecommerce/D2C startup only Work model Hybrid, twice a week work from office (Co-working spaces) This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

" About the Job We are looking for a Human Resource Business Partner (HRBP) Team Lead who will be the main point of contact for all stakeholders of the organization, and be able to mentor and guide the junior HRBP members of the team. As HRBP Team Lead, You Will Be responsible for HR investigations with an unbiased, authentic, and confidential approach. Be responsible for new hire inductions/orientations, gathering post-induction feedback, exit feedback, helping in retention management, etc. Actively engage the associates through structured interactions. Own the Intouch Connected initiatives, including but not limited to Town Halls, Skip level meetings, Leadership Connects, Focus Group Discussions, etc. Facilitate proactive engagement conversations between employees and their managers, supervisors, etc. Be able to bring experience to the fore in resolving peoples issues amicably while ensuring adherence to policies Be the voice of employees in reflecting issues back to management and ensure the timely resolution of issues. Assist in the implementation of HR initiatives at the campus for all employees. Provide inputs for improving the effectiveness of processes and policies. Build a high-energy workforce, confidence, and trust among employees. Partake in employee performance/behavior-related discussions and recommend suitable/necessary actions to Managers as per policy. Ensure the calendar of events for the week/month/quarter is prepared/published to all stakeholders and is adhered to. Work with multiple stakeholders across the board to ensure calendar adherence. Prepare weekly reports, including but not limited to data presentations in PowerPoint or Excel Bring insights to team meetings and help in the enhancement of employee engagement and the HRBP function s role. As HRBP Team Lead, You Need Bachelor s degree in Human Resources, Business Administration, Psychology, or a related field (required). Master s degree in HR or an MBA with an HR specialization (preferred). 3+ years experience in the role of HRBP or equivalent. Strong understanding of HR policies, labor laws, and compliance. Be able to work as a team player and establish a cohesive support for the HRBP function at large. High level of empathy, responsiveness, and relationship orientation. Good email etiquette, mid-level expertise on the usage of MS-Office (including Word, Excel, and PowerPoint). Must possess maturity and the ability to handle multiple stakeholders and provide strategic HR support to business teams. Good communication (written and oral) and presentation skills. Strong interpersonal relations skills. Strong analytical mindset and ability to use data for decision-making. ","

Roles and Responsibilities Manage customer success by ensuring high levels of customer satisfaction, retention, and growth through effective communication, issue resolution, and proactive engagement. Identify opportunities for upselling and cross-selling products/services to existing customers based on their needs analysis. Develop strong relationships with key decision-makers at customer organizations to understand their goals and objectives. Collaborate with internal teams (e.g., sales, product development) to deliver tailored solutions that meet customer requirements. Analyze churn data to identify trends and areas for improvement in the customer life cycle management process.

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Handle incoming or outgoing and inbound calls, from customers Resolve product or service-related issues promptly Achieve performance metrics (e.g., average handling time, CSAT) Lead Generation and retention experience is a plus.

Location : Bangalore - Near Bommanahalli, Hosur Road, Bangalore About Cubic Logics: Cubic Logics is a fast-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365 , built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. Were on a mission to simplify enterprise workflows and amplify impact—one customer at a time. Role: Customer Success Manager (CSM) We’re looking for a high-performing Customer Success Manager with proven experience in the international SaaS market to own post-sale relationships, drive renewals, upsell opportunities , and ensure high product adoption. You’ll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals. Key Responsibilities: Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities. Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365. Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement. Lead upsell and cross-sell initiatives based on customer needs and usage data. Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value. Monitor key success metrics: adoption, engagement, retention, and satisfaction. Mentor junior CSMs and contribute to building a high-impact customer success motion. Design and execute scalable engagement programs to boost retention and customer advocacy. Required Experience: 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space. Experience managing 500+ international accounts (US, UK, Canada, Australia preferred). Strong understanding of business strategy and technical product use cases. Proven ability to drive renewals and expand account value through upselling and cross-selling. Proficient in cloud platforms, data analysis, and CRM tools.

Skills : Formulating and implementing human resources strategies aligned with the organization's overall goals and objectives. Leading the recruitment and selection process to attract, retain, and develop top talent. This involves overseeing hiring processes, talent development initiatives, succession planning, and performance management systems. Managing employee relations, including conflict resolution, disciplinary actions, and fostering a positive work environment. Developing and managing compensation and benefits programs to ensure competitive packages that attract and retain employees. Ensuring compliance with all employment laws and regulations, as well as internal policies and procedures. Overseeing training and development programs to enhance employee skills and capabilities, Fostering a culture of continuous learning and development. Leveraging HR technology and data analytics to improve HR processes, make data-driven decisions, and measure HR effectiveness. Collaborating with senior leadership to drive organizational change and development initiatives. Implementing strategies to enhance employee engagement, satisfaction, and well-being. Serving as a strategic partner and advisor to the CEO and senior leadership team on human capital Software/System Skills : MS Office , Spine HRMS, SAP -HR Module Special Skills : Good Communication in English (Written & Spoken) Excellent leadership, communication, and problem-solving skills. .

To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day-to-day operations of the department. Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments. Lead generation, marketing and business development. Handling and following up with vendors and drivers on monthly payments and GST. Tie-ups with corporate companies/showrooms. Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience. Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment. Oversee and complete key tasks and develop project plans to meet corresponding deadlines. Should be meeting your vendor On-boarding targets and KPIs. Monitoring retention and turnover rates of new attachments. Coordinate and support to the call centre team whenever needed. Providing training to the vendors and chauffeurs. Qualifications and Requirements A bachelor's degree/master's. 5 to 10 years of any relevant experience in Sales, Admin & Vendor Management. Good negotiation skills and expertise in MS Office. Proficient in both written and oral communication in English and Tamil. Good problem solver and creative thinker. Excellent planning, organizing and time management skills.

Hi folks, Hiring - Travel Consultants (Meta / Ppc) - upto 70k Spanish/Bilingual Travel Sales - Upto 70k Travel CCE - upto 35k Quality Analyst travel - upto 40k Retention specialist - upto 40k Immediate joiners needed Minimum 1yr exp mandatory Required Candidate profile Watsapp details to HR Mamta - 9903044494 Email - wipro.msingh@gmail.com

- Retention blended outbound process - min 6 month exp - Gujarati knowledge compulsory. Basic English fluency required - Graduation needed -19000 in hand PM - 9 hour shift between 9am - 9 pm, 1 weekly rotational off Contact: recruiter1@rankskills

Job Summary: Reporting to the Channel Head HR, the incumbent would be spearheading the HR agenda for the NORTH/EAST zone of the channel. S/he would be responsible to liaise with the Senior Leaders within and outside the channel in the creation and implementation of all people initiatives. The incumbent will work directly with the multiple senior-level people in the sales leadership team and drive and own the HR agenda consistent with the best practices being followed at HR in Company. S/he will be responsible for attracting, engaging and retaining a team of competent employees, creating a high-performance and positive work culture The role includes independent management of 2 full-time high-potential resources to deliver on the following: Manpower planning and module management Lead Attrition control and retention enhancement measures Creation and roll-out of effective employee engagement programs, in line with the central HR Strategy Be the torchbearer for culture & values in the channel Lead Talent Management initiatives for the channel Provide specialist coaching, support & influence that enables key Business deliverables. KEY RESPONSIBILITIES HR Stragegy for the Zone Conceptualize and deploy HR strategy for the Patch to support patch Business Plans Develop and deploy an effective Manpower Plan Ensure quality of hire Ensure key Talent Retention Conceptualize and deploy Employee Engagement Initiatives. Be the thought leader and HRBP to client leaders on strategic as well as operational people matters Business Partnering with field Business Leaders Participate at the channel-level strategy forums for integration of business & support Lead the change management agenda Positively influence the business leaders to ensure that he is aligned to the people agenda and also ensure people strategy dovetails with the business strategy Coaching and Performance Enablement Talent Management and Development for the channel Operationalize OTR(Organization Talent Review) for the channel. Create and execute the succession plan for key roles Engage and develop Best bets Effective execution of the MDR (Management Development Review) framework Enable training and development of all employees (TNA, delivery and feedback) Promote internal mobility Promote gender diversity Build Organization Culture and Reinforce Values Institutionalize Organizational Values in employees and processes Embed effective implementation of Rewards framework, including customer centricity Leverage Employee Engagement (IBM Kenexa) outcomes to build an organisational culture Ensure unbiased and complete investigation procedures, compliance with the policy and process, and closure of issues reported Performance & Compensation Management Oversee implementation of the annual performance appraisal process in order to ensure the timely completion of the performance management cycle. Drive moderation of ratings for the assigned patch and assist the business heads in making promotion decisions Support business in decision making (Fitment) & allocation of compensation quantum for the assigned patch. Effectively use JE (Job Evaluation) and Market benchmarks Deploy and monitor the effectiveness of the Performance review process and compensation Employee Relations and Communication Institutionalize employee relation forums that provide opportunities for employees to connect and bond with management and peers Enable productive organizational climate Enable openness and two-way communication between employees and management through communication forums such as town halls, skip-level meetings, focused group discussions Enable employee engagement by executing action plan emerging from employee surveys Handle grievances Provide coaching & counselling to build a motivated team; and ensure smooth & cordial relations Measures of Success Feedback from stakeholders/ internal customers Effectiveness of HR strategy Effective and timely deployment of HR processes and measures Recruitment Turnaround time, Quality of Hire in key roles, Feedback on new hire performance Effectiveness of Talent Strategy; Regretted Attrition, Attrition of identified talent Number of Training Interventions vs. plan Employee Productivity and per capita Cost Key competencies/skills required Strategic Planning & Result Orientation People Management Customer Centricity Problem Solving & Decision Making Impact with Influence Role Modelling Core Values Strong Business Acumen Key Relationships (Internal /External) Internal External Vendors

This person will have an overall expertise and knowledge of the Microsoft 365 tenants, with a focus on administration and management that serves as a strong base for technical expertise for the Employee Digital Experience team. Knowledge and experience with Purview, retention management, and eDiscovery. Experience in administering and building automated flows and custom applications within Microsoft Power Platform (Power Apps, Power Automate). Collaborate with cross-functional teams to identify automation opportunities, understand business processes, and recommend solutions that improve efficiency and reduce manual effort. Provide training and support to end-users. Conduct thorough testing, debugging, and troubleshooting to ensure the reliability and availability of tenant features. Create comprehensive documentation of tenant configurations, ensuring knowledge transfer and future scalability. Stay up-to-date with the Microsoft 365 features and best practices to drive continuous improvement and innovation. Work collaboratively with operational teams, technical program managers, and key stakeholders to gather requirements, design solutions, and deliver on automation initiatives. All About You Proven experience administering Microsoft 365 tenants. Demonstrated experience with all tenant capabilities including collaboration tools and automation, and Copilot. Knowledge of retention and eDiscovery capabilities. Strong understanding of business processes and the ability to identify automation opportunities. Excellent problem-solving skills and attention to detail. Effective communication and collaboration skills; ability to work across diverse teams. Experience with PowerShell scripting and other command-line interfaces. Demonstrate strong analytical, troubleshooting and problem-solving skills.

Business HR Process Manager Roles and Responsibilities Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policies are adhered to, in the program Work closely with Business on calibration process for performance management system Understand employee pulse, escalate to appropriate levels & ensure end to end resolution Investigate and close any conduct related violation and take necessary disciplinary action wherever required Monitor & govern Performance Coaching & Improvement process for bottom performers in the program Carry out career and capability development programs for identified group of A-PM pool Attrition management for the program/process Target Fostering an ecosystem of quick turn around for grievances while endeavouring to reduce the quantum gradually HR Reach out Connect one-on-one with Analyst- Manager pool during the pulse check Govern leadership connects for the program Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program Coach employees for them to invest in their capability building Performance Appraisal and Career Planning Conduct sessions to educate employees on Performance Management System Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines Guide & sensitize managers with evaluation process Close appraisal calibration with Business HR Ops Compliance Conduct exit interviews of Analyst-Process Manager within timelines Timely closure of Bottom Quartile Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified Tracker Updating and Reporting Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders Create all necessary reports and dashboards required for each program/process area Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement to motivate higher performance levels Minimum Qualifications Graduate + MBA Overall experience of 5+ years and should have at least 3 years of experience working in a Business Partnering role in a KPO/IT or ITES Industry Shift Timings - 11:30 am to 8:30 pm Notice Period required - 45 to 60 Days at max

Desired Skills: Strong understanding of HR functions, including performance management, talent development, employee relations, and change management. Proficient in HRIS and data analysis with the ability to translate data insights into actionable strategies. Excellent interpersonal, negotiation, and conflict-resolution skills. Ability to work effectively with all levels of the organization and build strong, collaborative relationships Job Description: Employee Engagement Activities: Design and implement engagement programs, Monitor, and analyze engagement metrics Corporate Social Responsibility (CSR): Plan and execute CSR initiatives, Promote, and integrate CSR values Recognition and Rewards (RnR) : Develop and manage reward systems, Organize RnR events Festival Celebrations: Plan and organize festive events, Ensure inclusivity and cultural diversity Skip-Level Meetings : Facilitate meetings between employees and senior management, Address feedback and insights Induction & Onboarding : Design onboarding programs, Conduct new hire orientation and training Report and MIS : Prepare and analyze HR reports, Track, and report on key HR metrics Grievance Management : Handle and resolve employee grievances, Implement solutions, and ensure compliance Performance Management : Oversee performance appraisal processes, Provide guidance on performance improvement plans Compliance and Policy Management : Ensure adherence to employment laws and regulations, Update and communicate HR policies and procedures Employee Feedback and Surveys : Conduct regular employee surveys to gather feedback, Use survey results to drive improvements in HR practices Attrition Analysis : Track and analyze turnover rates and trends, Identify patterns, and causes of attrition through data analysis and exit interviews. Retention Strategies : Develop and implement strategies to improve employee retention, such as enhancing job satisfaction, career development opportunities, and competitive compensation packages. Address specific issues contributing to high attrition rates, such as poor management practices or lack of growth opportunities. Exit Data Utilization : Use data from exit interviews and employee surveys to drive strategic changes in HR practices and policies, Regularly review and update attrition management strategies based on new insights and evolving organizational needs Qualification: Bachelors degree in human resources, Business Administration, or a related field; Masters degree or HR certification preferred Language Proficiency (If Any): Well conversant in verbal and written English communication Required Certifications (If Any): Excel Computer Proficiency & specifications: Sound knowledge of MS Office, mainly MS Excel and Outlook

Key Responsibilities : External Contract Employee Engagement & Performance Management : Serve as the primary point of contact for external contract employees throughout their engagement with the firm. Manage and support contract employees by ensuring they are onboarded effectively and are properly integrated into client environments. Conduct regular check-ins and performance reviews with contract employees to monitor job satisfaction, address concerns, and resolve performance issues. Identify opportunities for professional development and provide guidance to contract employees on career growth within the IT sector. Grievance Handling & Conflict Resolution : Proactively handle grievances, complaints, and conflicts from external contract employees in a fair, prompt, and effective manner. Work closely with both employees and clients to mediate and resolve any issues related to workplace conditions, performance concerns, or contractual matters. Ensure that grievances are addressed while maintaining confidentiality, professionalism, and adherence to company policies and labor laws. Provide ongoing feedback to employees and clients regarding improvements or changes to policies or performance expectations. Employee Engagement & Retention : Work to enhance overall employee satisfaction and retention by fostering a positive work environment for contract employees. Address retention challenges and implement strategies to keep top IT talent motivated and engaged. Develop programs to recognize employee performance, celebrate achievements, and create a strong sense of community among contract workers. Data Analysis & Reporting : Collect and analyze feedback from clients and external employees to identify trends and areas for improvement. Use HR data and analytics to assess employee engagement levels, performance, and retention to make informed recommendations for change or intervention. Provide regular reports to management regarding client satisfaction, employee engagement, grievance resolution, and other HR metrics. Qualifications : Education : Bachelors degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Experience : Minimum of 4 years of experience in HR, with at least 2 years in a client-facing HRBP role. Prior experience in the IT staffing or technology industry is strongly preferred. Proven experience in managing external contract employees, handling grievances, and providing performance management support. Skills : Strong interpersonal and communication skills with the ability to build and maintain relationships with clients, contract employees, and internal teams. Strong problem-solving skills, especially in conflict resolution and employee grievances. Ability to work independently and handle multiple priorities in a fast-paced, client-driven environment. Excellent organizational skills and attention to detail. Travel : Must be willing to travel for regular client visits, as part of the role. Male candidates preferred

Role & responsibilities The activities and strategies a company uses to keep existing customers engaged and continuing to do business with them over time. Narrower and more focused on the period after the initial purchase. It centers on building loyalty, reducing churn (customer loss), and maximizing the lifetime value of each customer. To increase the percentage of customers who remain loyal to the company and make repeat purchases. It's about fostering long-term relationships. Primarily focused on the period after the initial transaction and on maintaining the relationship over the long term. Customer Churn Rate, Customer Lifetime Value (CLTV), Repeat Purchase Rate, Retention Rate. Proactive strategies including loyalty programs, personalized communication, and excellent ongoing service. Reactive strategies involve addressing customer complaints and trying to win back lost customers. Monitoring end-to-end management of loyalty programs for brands, ensuring seamless execution and customer satisfaction , Developing frameworks for strategic inputs, operations, and execution of customer engagement campaigns, driving customer retention and revenue growth ? Collaborating with CRM tech and analytics partners for planning and execution of customer engagement initiatives, optimizing campaign effectiveness . Devising effective CRM strategies to drive repeat purchases and higher wallet share, contributing to overall business growth . Directing overall customer retention activities and managing escalations, ensuring timely resolution and customer satisfaction

Roles and responsibilities: CHARLIE-HR:7330616341 NOTE: WE ARE LOOKING FOR ONLY -- Male -- with good EXP in ER activities and Management Send your Resumes to above number with Name & How soon you can join - Immediate ,15 days, 30 Days NOTE: HR Operations candidates are Applicable Need only Employee Relationship, BPHR candidate only *IMMEDIATE JOINERS ARE MORE PREFERABLE* Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only' 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of "Refer to BHR" by operations to training team to ensure "No Impact" on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application Note: Looking for Immediate Joiners. | yamanurappa.kuri@teleperformancedibs.com

Casagrand is seeking a proactive and customer-focused Customer Retention Executive for its Pune operations. The ideal candidate will be responsible for building strong relationships with existing customers, ensuring their satisfaction, resolving concerns promptly, and reducing attrition. This role is vital in maintaining brand loyalty and enhancing customer experience throughout the post-sales process. Key Responsibilities: Serve as the primary point of contact for existing customers post-booking. Address customer queries, concerns, and grievances in a timely and professional manner. Build trust and rapport with customers through regular communication and proactive support. Monitor customer satisfaction levels and work on feedback-based improvement initiatives. Coordinate with internal departments (sales, projects, CRM, legal) to ensure timely resolution of issues. Follow up with disengaged or at-risk customers and implement retention strategies. Assist in organizing customer engagement events and loyalty programs. Maintain updated records of interactions and resolution in the CRM system. Track, analyze, and report customer retention metrics and suggest improvements. Desired Candidate Profile: Graduation in any discipline (MBA/PG preferred). 5 years of experience in customer relationship/customer service roles; real estate experience is an added advantage. Excellent verbal and written communication skills. Strong conflict resolution and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in MS Office and CRM tools. Language Proficiency: English, Hindi, Marathi

We are seeking an experienced and proactive Customer Success Manager to lead and oversee our customer success function. The ideal candidate will bring deep expertise in IT or SaaS, client relationship management, and team leadership. This role is pivotal in ensuring customer satisfaction, driving renewals, managing licensing and invoicing processes, and fostering long-term client partnerships. Key Responsibilities Lead, mentor, and manage the Customer Success team to ensure seamless onboarding, engagement, and retention of customers. Assign customer SPOCs and conduct periodic health check-ins and feedback sessions. Own and drive the entire contract renewal lifecycle from proposal creation to successful closure. Prepare and manage commercial proposals in close coordination with Sales and Finance teams. Oversee licensing processes and ensure accurate, timely invoicing. Track and maintain renewal and new order data, including manual updates when required. Follow up on renewal payments and coordinate with Finance for escalation cases. Collaborate with Sales, Technical, and Legal teams to resolve customer issues efficiently. Analyze customer feedback and implement improvements to enhance the overall customer experience . Maintain detailed, accurate, and up-to-date documentation for all customer accounts and renewals. Required Skills & Qualifications Minimum 5 years of experience in Customer Success, Account Management, or related roles within the IT/SaaS industry . Proven track record in managing B2B customer relationships and driving renewals. Strong leadership and team management skills. Excellent communication, problem-solving, and negotiation abilities. Ability to understand and clearly articulate technical products and solutions to clients. Experience managing licensing, invoicing, and contract-related processes. Preferred Attributes Prior experience in Cybersecurity or Cloud solutions. Proficiency in CRM tools and customer success platforms. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Customer-first mindset with a focus on delivering measurable business value.