Account Manager

Job Description

Role & responsibilities - Clear understanding of the customer requirements, ask relevant questions to offer a suitable solution that is most favourable from the customers perspective Ability to prepare project estimates with right bifurcations and set up the right expectations, Account Planning: Building a comprehensive account plan, identifying key relationship metrics and decision makers, and opportunities in line with the company direction. Hands-on experience in all sales process elements from Approaching Customers, Creating Presentations and Proposals, Negotiations, Setting up the right payment terms aligned to companys norms and regulations, Running Offers to build the pipelines, Preparing agreements, Closing the deals with swift communication Initiate internal collaboration as well as negotiate if need be to provide best pricing and solution to the client. Call recordings are a norm and should be stored for future reference purposes. Excellent Customer Onboarding/ project kick-off skills, schedule it for all the new engagements in between the operations team(SME, execution team) and the existing client/s Identify potential threats and weaknesses that need to be addressed. Customer Experience and Growth Centric: Responsible for building long term relationships, managing high potential customers by delivering superior customer experience, responsible for smooth customer journey with every transaction with Mavlers. Able to understand the client side processes to ensure we provide the flexible solution to the client and ensure smooth onboarding process. Team player: Should be able to build a strong cross functional collaboration and become a bridge between Client and Delivery team by ensuring and identifying client’s clear needs and expectations with assurance that delivery team understands the customer requirements and both are aligned. Be the owner and ensure timely delivery of services and products for each transaction of the customer with Uplers. Resolve issues to maintain and strengthen customer trust by ensuring the utmost quality delivery with the help of great collaboration with the technical resources. Proactive mindset and ability to contribute in each customer journey starting from requirement understanding to successful delivery. Able to identify the early triggers and avoidable situations while collaborating effectively with the operations team in parallel to create an action plan on this. Responsible for building and managing a portfolio, driving revenues within the assigned account or the portfolio of accounts by being the owner of the entire opportunity management cycle, which involves identifying business opportunities, selling, service delivery, and negotiations. Experience in selling web, and digital marketing services (Web Development, WordPress, SEO, SMO, SEM, PPC, GA4, HTML, Email Marketing Etc.) is a must Should have good knowledge of handling and preparing the Scope Agreement, Service agreement, NDA agreement. Should have good command in retaining and growing all the active customers with the intention to revive lost/silent and inactive customers. Experience with CRM software like Hubspot, Internal Applications and know to use other relevant AI tools which could help in sales processes like ChatGPT, Canva, Presentations dot ai, loom video creation etc. Proficiency in google docs, google Slides for maintaining report and presentation of all the services and ensure it’s with our Malvers branding Excellent multi-tasking skills Ability to prioritize tasks Enthusiastic in building good relationships with people and customers. Ability to work well in a team environment Process and manage paperwork and correspondence related to all clients. Achieve the defined individual targets and KPIs & KBIs; Preferred candidate profile - Sharp negotiation skill Organizational skills Problem-solving skills Knowledge of various sales methodologies Growth techniques Communication & articulation skills Knowledge of Google sheet, CRM