Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurugram
>
SPECTRA
>
Standard Account Managers Lead

Standard Account Managers Lead

SPECTRA

6 - 9 years

7 - 9 Lacs

Gurugram

Posted:2 months ago| Platform:

Apply

Skills Required

Retention Management Account Management Inside Sales B2B Sales Churn Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced Team Lead for managing desk Account Managers focused on building and driving a strong retention-focused strategy, reduce churn, and uncover upsell and cross-sell opportunities within existing accounts. This role is critical to strengthening long-term customer relationships.

Responsibility:

Lead, coach, and manage a team of 20 Desk Account Managers.
Set and monitor KPIs around Customer Retention, Revenue Protection, Upsell pipeline, and Account Health scores.
Drive daily huddles, pipeline reviews, and regular performance check-ins to ensure team success.

Retention & Churn Reduction:

Build and execute customer engagement strategies that focus on proactive retention & contract renewals etc
Analyze usage trends, support tickets, and network quality data to pre-emptively resolve issues that may lead to churn.
Implement feedback loops with Customer Service, Technical Support, and Network Ops to improve customer experience.

Account Expansion & Lead Generation:

Operational Excellence:

Cross-functional Alignment:

Skills Required:

Understanding customer issues
Excellent Excel Skills
Retention Skills
Account Management
6-9 yrs. of experience and knowledge in customer experience

partnerships with co-workers and build relationships with stakeholders

More Jobs at SPECTRA

DM NOC

Faridabad, Gurugram, Delhi / NCR

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Customer Success Manager/ Executive (Account Management)

New Delhi, Gurugram, Delhi / NCR

2.0 - 7.0 yrs

INR 3 - 7 Lacs

Noc Manager

Gurugram

7.0 - 11.0 yrs

INR 8 - 12 Lacs

Team Leader L3

Gurugram, Delhi / NCR

10.0 - 12.0 yrs

INR 10 - 18 Lacs

Head Technical Support

Gurugram

12.0 - 18.0 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.