Posted:1 month ago|
Platform:
Work from Office
Full Time
Are you ready to lead a dynamic technical support team and shape the customer experience for a cutting-edge Network-as-a-Service portfolio? Spectra is looking for a Head of Technical Support to drive strategic and operational excellence in our enterprise support functions.
Head of Technical Support will be leading the Technical Support strategy for Spectra's network-as-a-service portfolio. The position is responsible for managing the Technical customer support operations, developing segment & solution based support processes (including Monitoring, Proactive Support and L1, L2 & L3 technical support teams), ensuring high levels of customer satisfaction, and working on continuous capability development for a solution based support team thereby delivering exceptional service to Enterprise & B2B customers.
SPECTRA
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