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Customer Success Manager/ Executive (Account Management)

Customer Success Manager/ Executive (Account Management)

SPECTRA

2 - 7 years

3 - 7 Lacs

New Delhi Gurugram Delhi / NCR

Posted:1 month ago| Platform:

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Skills Required

Customer Experience Account building Escalation Management Service Request Relationship Building Account Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Technical Relationships Management: Connect with customer end IT - Person, Manager, Head to act as a bridge between customer and organization. Escalation Management: Handling customers escalation to support and resolve their OPEN issues from internal teams to prioritize the resolution and updating the status proactively to customers and close loop on resolution. Governance Meetings: Arranging Monthly / Quarterly engagement with customers to review the services. Service Improvement Plan: Identify the repeat technical issues and implement the Service Improvement Plan (SIP) for reduction of technical issues and meeting customer expectations. Preferred candidate profile ;- Experience 2 to 7 years CTC – 5 to 7LPA Location – Gurgaon

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Customer Success Manager/ Executive (Account Management)