400 Service Request Jobs

External Job Description Job Purpose To lead national service operations and ensure efficient execution, customer satisfaction, and strong team performance Key Responsibilities Lead regional teams to achieve project execution, revenue, and collection targets Support Pan-India service strategy, expansion, and partner development Ensure timely execution of rate contracts, tenders, and key account service requests Drive adoption of the service app for real-time tracking and closure Improve TAT, manpower productivity, and service margins Ensure strict EHS compliance and promote a zero-incident culture Develop MIS and dashboards for reviews Mentor regional managers, engineers, and field teams Con...

We are looking for a skilled ServiceNow Developer with 5 to 22 years of experience. The ideal candidate will have strong technical knowledge of ServiceNow modules and third-party integrations, as well as hands-on experience with JavaScript, XML, XSL stylesheets, and web services. This position is based in Pune, Kolkata, or Hyderabad. Roles and Responsibility Review team members' work according to ServiceNow best practices. Develop solutions in ServiceNow, prepare estimates, and work on capability presentations and Proof of Concepts. Understand functional, technical, and business requirements and implement them successfully. Collaborate with the team to achieve project goals. Provide technica...

Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software developme...

Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software developme...

Overview ServiceNow Senior Technical Lead Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration OMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboa...

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via ''stories'' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals ...

Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software developme...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriate sc...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriat...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriate...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriate sc...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriate...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriate sc...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriate ...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriate...

Skill required: Master Data Management - Master Data Management (MDM) Designation: Sales Prog & Incentive Mgmt Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do Perform tasks related to cost centre, profit centre and GL creation and maintenance within ELC applicationsReview inquiries and ensure appropriate approvals and structures are receivedArchive complete and final version of the change report with approvals in the approved locationPerform these tasks as per instruction, and applicable SOP, and required approvalsEnsure availability of required approvals before making updates in SAPInform ELC requestors of task completion sharing any appropriat...

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via ''stories'' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals ...

Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software developme...

You are looking for a Service Desk Manager based in Chennai for a global IT service provider. With 8+ years of experience and excellent communication skills, you will be responsible for Major Incident Management, Service Management, and Service Request. Your key responsibilities will include: - Collaborating on policies and standard operating procedures with IT Managers - Analyzing the performance of Service Desk activities to identify problem areas - Appraising Service Desk Analysts performance, providing feedback, taking corrective actions, and overseeing their training and development through coaching and mentoring - Managing and coordinating the escalation of urgent and complicated suppo...

Role: Service desk keywords: Service desk Desired Experience Range: 2 - 6 years Location of Requirement: Ahmedabad, Mumbai Responsibility Expectations from the role The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. Provide technical assistance and support for clients and partners via call, chat and web Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner Demonstrate technical understanding of the products and services in our s...

As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team. This is an exciting opportunity to establish a center of excellence from the ground up. You will be responsible for recruiting and developing a high-performing team of analysts, defining and implementing best-in-class operational procedures, and ensuring the seamless transition of work from our global stakeholder teams. This role requires a leader who excels in a matrixed environment, reporting directly to the Director of the Capability Center and collaborating closely with your dotted-line managers for HR Applications internationally. You will not only manage day-to-day operations...

Grade G2 IT & Relevant Exp. 0-1 year Domain Experience Insurance (good-to-have) Job Duties / Responsibilities - Good written and Verbal communication - Exposure to IT applications - Build sound understanding of the supported application estate. - Resolve Support Tickets strictly in a timely manner. - Willing to work in 24*7 shift - Incident Management - Service Request Fulfillment - Monitor Application Performance & Batch Jobs - Keep documentation current and prepare SOPs for routine tasks - Collaborate with internal & external teams to provide end-to-end resolution across Application issues Skills (Good-to-have) - Familiarity of commonly used Software Products in Insurance domain

Role: Service desk keywords: Service desk Desired Experience Range: 2 - 6 years Location of Requirement: Ahmedabad, Mumbai Responsibility Expectations from the role The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. Provide technical assistance and support for clients and partners via call, chat and web Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner Demonstrate technical understanding of the products and services in our s...

Technical and Professional Expertise: Customer Handling Skills & Good communication skills (Fluency in English and Hindi is a must) Incident management and usage of ticketing tools - Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills. Unparalleled Listening and Comprehension capabilities Ability to keyboard to capture important details on a call for documentation ITIL Basic Knowledge, Proficient in handling customer queries. Responsibilities : Provide direct technical assistance to customers via phone, email, and chat. Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution. Work diligently...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...