241 Service Request Jobs

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

As an Architecture Assessment Lead, you will lead the execution of architecture assessments across various dimensions, including infrastructure, platform, application, data, and process. Your responsibilities will include defining the assessment scope, engaging with clients for agreement, conducting discovery assessments, and providing recommendations to address identified weaknesses and opportunities within the architecture landscape. Collaboration with diverse teams to ensure alignment with business objectives and driving improvements and strategic initiatives is essential. **Roles & Responsibilities:** - Expected to be a Subject Matter Expert (SME). - Visualize innovative solutions using ...

About The Role Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of supp...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide functional and/or technical support to inter...

Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Specialist Qualifications: Any Graduation Years of Experience: 7 to 10 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. W...

This Position reports to: Project Execution Manager Your role and responsibilities In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customers guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. You will be mainly accountable for: Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. Tracking completion of servi...

Work Flexibility: Hybrid What you will do: Assist with Configur ing , manag ing , and maintain ing the ServiceNow platform, ensuring its functionality and performance. Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Assist with platform upgrades and apply patches to ensure the system is up to date when required . Partner with ServiceNow team members to develop wo rkflows, perform tes t ing , and assist in solution development. Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resource...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Customer Operations - Voice - Help desk role - ticket resolution Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? In this role you are required to do a...

Life on the team Its an exciting opportunity for Global Service Coordinator role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other ...

We are looking for a skilled SAP C4C Technical professional with 5 to 10 years of experience. The ideal candidate will have expertise in SAP C4C Development using SAP C4C SDK and hands-on experience in generating standard Print Forms and custom print forms. Roles and Responsibility Design and develop SAP C4C solutions using SAP C4C SDK. Provide technical support and level 2 troubleshooting for new enhancements. Write code and customize standard SAP applications as needed. Integrate C4C services with non-SAP systems using web services. Address questions from CRM and integration technical teams, providing best practices and solutions on SAP C4C. Simulate web service requests using Soap UI or s...

Roles and Responsibility Design and develop SAP C4C solutions using SAP C4C SDK. Provide technical support and level 2 troubleshooting for new enhancements. Write code and customize standard SAP applications as needed. Integrate C4C services with non-SAP systems using web services. Address questions from CRM and integration technical teams, providing best practices and solutions on SAP C4C. Simulate web service requests using Soap UI or similar tools and provide feedback during approach development or evaluation. Job Requirements Minimum 5 years of experience in SAP C4C Technical. Strong understanding of C4C functional/object model and its integration with other systems. Experience in buildi...

Job Title: Support Engineer Location: Ecubix House, 13 Aryan Corporate Park, Thaltej - Shilaj Road, Thaltej, Ahmedabad 380058 Working Hours: Monday to Friday, 9:30 AM 7:00 PM Qualification Requirements BCA or any Graduate Degree (or equivalent qualification) Skills Required Strong English communication Problem-solving mindset Time management Team collaboration Familiarity with CRM /Ticket Management tools Roles & Responsibilities Task execution and monitoring Ticket resolution and client support Conducting client meetings and implementation Providing training and maintaining documentation Gathering and analyzing change requests (CR) Ensuring legal and compliance-related documentation Interes...

Skills: Convey technical information, To manage and prioritize service requests efficiently., Excellent organizational skills, Proper Knowledge of MS office -Word, XLS, PPT, To work collaboratively with cross-functional teams, including technicians, sales, and support teams, Attention to detail to ensure accuracy in scheduling, documentation, and service delivery,. Benefits:ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc.. Qualification:Graduate or Diploma/ B Tech in EE, ME, Automobile. Experience:2 to 6 yrs. in same field. Product & Brand To Be Handled. Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc.. Responsible for Service co-ordination for Godrej divisi...

Consultant with minimum 2+ years of C4C technical experience with minimum 2 implementation projects SAP C4C implementation project development experience using SAP C4C Software Development Kit, Good understanding of SAP Cloud Applications Studio SDK/PDI experience to carry out custom development on SAPC4C, ABSL, BODL, C4C standard UI extension, Experience in ABSL, BODL, UI Script, UI designer in Cloud Applications Studio to develop and deploy complex solutions, Experience in Debugging using SDK, error analysis, and troubleshooting, Must be able to simulate web service requests using Soap UI or similar tool and provide feedback while developing or evaluating the proposed approach, Hands-on ex...

Consultant with minimum 2+ years of C4C technical experience with minimum 2 implementation projects SAP C4C implementation project development experience using SAP C4C Software Development Kit, Good understanding of SAP Cloud Applications Studio SDK/PDI experience to carry out custom development on SAPC4C, ABSL, BODL, C4C standard UI extension, Experience in ABSL, BODL, UI Script, UI designer in Cloud Applications Studio to develop and deploy complex solutions, Experience in Debugging using SDK, error analysis, and troubleshooting, Must be able to simulate web service requests using Soap UI or similar tool and provide feedback while developing or evaluating the proposed approach, Hands-on ex...

Technical abilities: 1. Overall 8+ years of experience 2. Able to analyze database requirements 3. Able to design database solutions 4. Able to design database solutions for at least one of the following database platforms: Oracle 5. Able to follow defined DBA standards & guidelines (S&G), database development processes & methods 6. Able to prepare & maintain database documentation according to the desired standard*. (*desired standard = documentation should be functionally meaningful and timely) 7. Able to acquire functional knowledge of multiple applications within a business domain 8. Able to acquire technical knowledge to become responsible in at least one technical area technology of th...

About The Role Project Role Service Desk Lead Project Role Description Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills Service Delivery Good to have skills Infrastructure Service Management, Microsoft Azure IaaS Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are...

Hands-on experience in LIMS administration, access/configuration management. Basic knowledge of Crystal Reports and report modifications. Familiarity with data migration processes. Understanding of CSV (Computer System Validation)

Schedule service technicians for on-site installations, maintenance, and repairs Work on customer inquiries regarding service status, appointments, and updates Maintain accurate records of service calls, work orders, and customer interactions Required Candidate profile A proactive and organized service coordinator with strong skills in Coordinating service activities, handling service documents & communication between clients and technical teams Call HR - 6380977549

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of suppor...

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of suppor...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Service Delivery Good to have skills : Microsoft Azure IaaS, Infrastructure Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service r...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Service Delivery Good to have skills : Microsoft Azure IaaS, Infrastructure Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service r...

Analyst (U1) Second Level Support (2LS) - Deloitte Support Services India Private Limited To help us enhance the 2nd Level Support capability within Deloitte ITS, we are looking for a Support Analyst with experience in delivering 2nd Level Support for infrastructure products. The successful candidate will use ServiceNow extensively to work on the incident/request to provide effective solution and thus enhancing customer experience. The 2nd level support (2LS) sits between the ITSD (1LS) and SME teams (3LS). The function reduces the time our SME teams spend on BAU activities, improves customer satisfaction and ticket resolution time as well as identifying opportunities to drive call resolutio...

Shah Group Co is looking for Service Co - Ordinator to join our dynamic team and embark on a rewarding career journey. Coordinate and schedule service appointments, installations, and maintenance visits for customers. Communicate with customers to gather service requirements, understand their needs, and provide relevant information. Assign service technicians or field engineers to service requests based on their availability, skills, and proximity to the customer location. Monitor and track service requests, ensuring timely and efficient resolution. Maintain accurate records of service activities, including appointment details, customer interactions, and service outcomes. Collaborate with in...