13 Enterprise Support Jobs

The Impact of Technical Support Engineer to Coupa: As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. What you'll do: Answer how to technical and application configuration questions to our enterprise customers. Assist in troubleshooting 2nd level technical issues. Work with other business units, including the Integration team, Operations, Engineering/Development team and Customer Success, as required to ensure our customers' success. Be responsible for customer production environments. Build 'knowledge articles' in Coupa s knowledge base for customers' use. What you will bring to Coupa: Must be a fast learner, self-motivated, and able to work in a fast-paced environment with at-least 2 to 5 years of Enterprise support experience. Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems. Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML). Ability to articulate solutions to complex technical problems clearly and simply with excellent written and verbal communication skills. Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Requirements and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field 3-5 years of relevant experience or equivalent combination of education and work experience Strong understanding and practical experience with HL7 interface standards, including message structures and segments FHIR experience is a plus Proficiency in file parsing (HL7, JSON, XML, etc.) Experience with object-oriented programming Familiarity with DLL creation and APIs Hands-on experience with health system integrations Excellent analytical and communication skills Ability to work both independently and collaboratively Problem-solving skills for developing creative solutions Strong multitasking capabilities with attention to detail Roles and Responsibilities: Design, implement, and maintain interfaces between client systems and customer systems Conduct meetings with vendors and clients to gather and define requirements Maintain and enhance existing interfaces and HL7 engines Research and troubleshoot problems, develop solutions, and document best practices Create and maintain detailed documentation for all interfaces Develop IT solutions for various connectivity requirements Stay updated on healthcare regulatory requirements Analyze specifications and develop software using the core platform Provide software and workflow documentation Facilitate effective communication among stakeholders Deliver tasks within project timelines Manage multiple projects simultaneously Provide regular status updates and reports to the project team Ensure compliance with data privacy regulations when required

Job Title : Technical Support Engineer Enterprise Customers Company: Tech Mahindra Location: Bangalore (Work from Office) Experience: 2–6 years Shift: Night Shift (Predominantly US hours) Employment Type: Full-Time Job Summary: Tech Mahindra is looking for skilled Technical Support Engineers to join our team in Bangalore. This role involves supporting enterprise customers, troubleshooting network and application-level issues, and working across Windows and/or Linux environments. Candidates should have strong technical and communication skills, with experience in a global support environment. Key Responsibilities: • Deliver high-quality technical support to enterprise customers over phone, email, and remote tools. • Troubleshoot and resolve complex issues related to networking (TCP/IP, DNS, DHCP, routing, switching, VPN). • Investigate and resolve application-level issues including performance, configuration, and integration. • Provide OS-level support for either Windows or Linux-based environments. • Document detailed case notes, resolution steps, and known issues in the internal knowledge base. • Collaborate with engineering, product, and escalation teams to ensure timely issue resolution. • Adhere to SLAs and provide prompt updates to customers throughout the resolution process. • Participate in night shift coverage and on-call rotations, as required. Required Skills & Qualifications: • 2–5 years of experience in technical support, preferably for enterprise or global customers. • Solid understanding of networking technologies and troubleshooting: TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs. • Hands-on experience with network devices (Cisco, Juniper) is an advantage. • Strong troubleshooting experience on Windows and/or Linux platforms. • Familiarity with support tools like Wireshark, system logs, or remote debugging tools. • Excellent communication skills (spoken and written) and ability to work independently. • Strong customer service orientation and problem-solving skills. Preferred Qualifications: • Certifications such as CCNA, Network+, Linux+, or Microsoft certifications. • Experience working in a 24/7 support or global delivery model. • Exposure to ITIL-based service management practices. Notice Period: Immediate Joiners Preferred Work Mode: Work from Office – Bangalore Shift Timing: Night Shift (US Hours) Role & responsibilities Preferred candidate profile

Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion. Shift details: Saturday - Wednesday; 5AM - 2PM IST or 1PM - 10PM IST; Candidate should be comfortable working EST/PST shifts based on business needs Work Mode : Hybrid - 3 days Work from Office (Monday - Wednesday) and 2 days Work from Home (Saturday - Sunday) What Youll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that cant be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Experience working with Enterprise customers, both global and US-based, and a deep understanding of the Enterprise customer persona Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers

Dear Candidate, We are seeking a skilled Enterprise Support Specialist to join our team. The ideal candidate will be responsible for providing high-quality technical support to enterprise clients, ensuring their systems run smoothly and efficiently. You will be the primary point of contact for resolving technical issues, implementing solutions, and offering ongoing assistance to help our clients achieve their business objectives. Role & Responsibilities: Technical Support : Provide troubleshooting and technical support for enterprise clients, diagnosing and resolving issues related to software, hardware, and networking. Incident & Problem Management : Manage incidents, problems, and service requests, ensuring timely resolution in line with SLAs (Service Level Agreements). System Monitoring : Monitor client systems to ensure smooth operation, identifying potential issues before they impact business processes. Client Communication : Act as the primary liaison between clients and internal teams, communicating technical issues, updates, and solutions effectively. Documentation & Reporting : Maintain detailed records of support activities, including issues, resolutions, and system changes. Provide regular reports on system performance and incidents. System Updates & Configuration : Assist in the deployment, configuration, and maintenance of enterprise software solutions, ensuring they meet client needs. Collaboration with Internal Teams : Work closely with development, operations, and product teams to address client concerns and escalate issues when necessary. Required Skills & Qualifications: Technical Support Expertise : Proven experience in enterprise-level technical support, troubleshooting software, hardware, and network-related issues. Systems & Networking Knowledge : Strong understanding of enterprise IT infrastructure, including server management, cloud solutions, networking, and system configurations. Ticketing Systems : Experience with issue tracking and ticketing systems like JIRA , ServiceNow , or Zendesk . Client-Focused : Strong customer service skills, with a focus on providing exceptional support to enterprise clients. Problem-Solving : Excellent analytical and troubleshooting skills to resolve complex technical issues quickly and efficiently. Documentation & Reporting : Strong documentation skills, with the ability to create clear reports and guides for both clients and internal teams. Software Solutions : Familiarity with enterprise software and systems such as ERP , CRM , database management systems , and cloud platforms . Soft Skills: Strong problem-solving and analytical skills. Excellent communication skills to work with cross-functional teams. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality solutions Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of the HR from my team will contact you as soon as possible. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

We are Hiring experienced candidates from customer support / Technical support background for Application support process. Experience 1yr & above(Freshers donot apply) Looking for only immediate joiners Applicants should possess excellent communication skills in English 5 days working and 2 days week off (rotational week offs ) Should be flexible for night shifts ( No Day shift) Transport: Free Door step pick up and drop Cab facility is provided within 25km* of boundary limit. Mode of work Work from office(No work from home option) Salary: 4.5 lakhs- 6 lakhs per annum (Based on experience) Work Location: Ramanujan IT city, Taramani ,Chennai. . Responsibilities. Responsible for responding to and resolving customer requests for assistance with technical issues related to their solution. Troubleshoot and resolve application /software related issues utilizing company systems, utilities and support processes with assistance Should possess excellent customer services skills Oral and written communication skills that demonstrates a professional demeanor and the ability to interact with others both internally and externally Collaboration skills, applied successfully within a team as well as other areas Organizational, multi-tasking, and time management skills Critical thinking and problem-solving skills Basic knowledge of computer and applications , methodologies, and concepts ; actively learning Interested candidates whatsapp your resumes to Pavithra(HR) @ 7845935727

Profound knowledge and experience in managing and exceeding Support KPI s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences. Represent the Platform, Product and ServiceNow effectively with customers. Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required. Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Manage to the company and department s vision, mission and values. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. A minimum of 10-14+ years technical support and service management experience with a minimum of 3-4 years in supervisory role is required. Experience managing Enterprise support in a large and complex environment in a web-based service and technology. Proven capability of having successfully delivered on support metrics and managed support team. Customer first Mind set and a Get it done attitude are critical success factors for this role. Demonstrated ability to provide exceptional internal and external customer care. Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses. Ability to lead change by effectively building commitment and winning support for initiatives. A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards. Strong analytical and problem-solving skills. Excellent communication skills, both oral and written.

Requirements and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field 3-5 years of relevant experience or equivalent combination of education and work experience Strong understanding and practical experience with HL7 interface standards, including message structures and segments FHIR experience is a plus Proficiency in file parsing (HL7, JSON, XML, etc.) Experience with object-oriented programming Familiarity with DLL creation and APIs Hands-on experience with health system integrations Excellent analytical and communication skills Ability to work both independently and collaboratively Problem-solving skills for developing creative solutions Strong multitasking capabilities with attention to detail Roles and Responsibilities: Design, implement, and maintain interfaces between client systems and customer systems Conduct meetings with vendors and clients to gather and define requirements Maintain and enhance existing interfaces and HL7 engines Research and troubleshoot problems, develop solutions, and document best practices Create and maintain detailed documentation for all interfaces Develop IT solutions for various connectivity requirements Stay updated on healthcare regulatory requirements Analyze specifications and develop software using the core platform Provide software and workflow documentation Facilitate effective communication among stakeholders Deliver tasks within project timelines Manage multiple projects simultaneously Provide regular status updates and reports to the project team Ensure compliance with data privacy regulations when required

Dear Candidate, We are seeking a skilled Enterprise Support Specialist to join our team. The ideal candidate will be responsible for providing high-quality technical support to enterprise clients, ensuring their systems run smoothly and efficiently. You will be the primary point of contact for resolving technical issues, implementing solutions, and offering ongoing assistance to help our clients achieve their business objectives. Role & Responsibilities: Technical Support : Provide troubleshooting and technical support for enterprise clients, diagnosing and resolving issues related to software, hardware, and networking. Incident & Problem Management : Manage incidents, problems, and service requests, ensuring timely resolution in line with SLAs (Service Level Agreements). System Monitoring : Monitor client systems to ensure smooth operation, identifying potential issues before they impact business processes. Client Communication : Act as the primary liaison between clients and internal teams, communicating technical issues, updates, and solutions effectively. Documentation & Reporting : Maintain detailed records of support activities, including issues, resolutions, and system changes. Provide regular reports on system performance and incidents. System Updates & Configuration : Assist in the deployment, configuration, and maintenance of enterprise software solutions, ensuring they meet client needs. Collaboration with Internal Teams : Work closely with development, operations, and product teams to address client concerns and escalate issues when necessary. Required Skills & Qualifications: Technical Support Expertise : Proven experience in enterprise-level technical support, troubleshooting software, hardware, and network-related issues. Systems & Networking Knowledge : Strong understanding of enterprise IT infrastructure, including server management, cloud solutions, networking, and system configurations. Ticketing Systems : Experience with issue tracking and ticketing systems like JIRA , ServiceNow , or Zendesk . Client-Focused : Strong customer service skills, with a focus on providing exceptional support to enterprise clients. Problem-Solving : Excellent analytical and troubleshooting skills to resolve complex technical issues quickly and efficiently. Documentation & Reporting : Strong documentation skills, with the ability to create clear reports and guides for both clients and internal teams. Software Solutions : Familiarity with enterprise software and systems such as ERP , CRM , database management systems , and cloud platforms . Soft Skills: Strong problem-solving and analytical skills. Excellent communication skills to work with cross-functional teams. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality solutions Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of the HR from my team will contact you as soon as possible. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

SUMMARY Job Opening: SAS Development Professional Location: Hyderabad Experience: 4+ years Job Description We are seeking an experienced SAS developer with a minimum of 4 years of hands-on experience in SAS VIYA. The ideal candidate should have expertise in SAS VIYA, EBI, Enterprise Guide, and Data Integration Studio tools. Additionally, proficiency in SAS administration, utilization of SMC for job scheduling and user management, familiarity with Linux environment and scripting, MS SQL querying, and exceptional communication skills are essential. The candidate should have a notice period of immediate to 15 days and must be open to working from the office in Hyderabad, with alternate Saturdays being working days. Interview Process 1st Round Virtual 2nd Round Face to Face in Hyderabad Office If necessary Requirements Requirements: 4+ years of relevant experience in SAS (Statistical Analysis System) development Proficiency in SAS VIYA, EBI, Enterprise Guide, Data Integration Studio tools Experience in SAS administration, utilization of SMC for job scheduling, user management Familiarity with Linux environment and scripting MS SQL querying Strong communication skills Notice period of immediate to 15 days Willingness to work from the office in Hyderabad, with alternate Saturdays being working days

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate with Ultimate support plan customers as well as internal technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during issue resolution, regular support experience data and trend analysis, personalized updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Consulting Services organizations. What Youll Do Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside company business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results . Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: 1. 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services India Pvt Ltd. (AWS India) is carrying on that tradition in India by leading in Amazon s cloud product line technology called as Amazon Web Services ( AWS ). AWS India technical consulting team (Enterprise Support team) is a technology consulting and support team directly working with the biggest start-ups and enterprises in India on their AWS cloud and technology journey. We are the trusted advisor to our customers advising them on operations, architecture and cost optimization as well as working with them on big events and major issues. The team creates history every year as we help our customers scale to ever-bigger numbers and enable some of the biggest events/operations in India and in many cases the world s records. Key job responsibilities Key job responsibilities AWS India technical consulting team is seeking an Enterprise Support Manager (ESM) to lead the awesome group of Technical Consultants (Technical Account Managers) that we have. The ESM is responsible for customer success as well as hiring, developing and managing a team of the most talented technical account managers in India. 1. ) As Enterprise Support Manager, you will lead a team of Technical Account Managers for managing Enterprise support customers. 2. ) Our customers are pushing the edge of technology and business for India. As an ESM you will have direct influence on this and need to ensure customers have the right resource for all their technical needs. 3. ) As an ESM you will get a chance to work with the most awesome technical and business development people who are passionate about technology. Together, you will help craft strategies, processes and tactics to achieve great customer outcomes as well as expanding the footprint of the Enterprise Support offering. 4. ) As an ESM you will collaborate with customer Director and C-level executives to translate business objectives into actionable technical strategies. Focus will be on understanding business goals and developing technical solutions that enable those goals. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. - 12+ years of infrastructure architecture, database architecture and networking experience - 2+ years of architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc. experience - 8+ years of technology solutions development and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing experience - Bachelors degree - Experience leading and growing teams of senior technology professionals, ideally in customer facing roles

Job Description: Application Support Engineer - Ticket Management System Job Title : Application Support Engineer - Ticket Management System Location : Noida Experience : 1.5 years - 2 years Shift : 24/7 flexibility required Job Type : Full-time Role and Responsibilities: As a Application Support Engineer specializing in Ticket Management Systems, you will be responsible for providing comprehensive support to clients and ensuring smooth operations. You will work closely with the production team to troubleshoot issues, resolve tickets within defined Service Level Agreements (SLA), and maintain high-quality client communication. Your key responsibilities will include: Ticket Management : Handle incoming support tickets, prioritize them, and resolve issues efficiently while meeting SLAs. Technical Support & Troubleshooting : Provide technical assistance, troubleshoot production issues, and resolve problems in a timely manner to minimize downtime. Production Issue Handling : Take ownership of production-related issues and ensure they are resolved within the agreed-upon SLAs. Client Communication : Maintain clear and professional communication with clients regarding technical issues and resolutions. Ensure clients are updated on the status of their tickets. Adaptability to Shifts : Be flexible and available to work across 24/7 shifts to provide ongoing support and maintenance. Collaboration : Work with cross-functional teams to ensure smooth operations and efficient issue resolution. Required Skills and Qualifications: Experience : 1.5 - 2 years of experience in a technical support role, specifically in a Ticket Management System. Technical Expertise : Strong technical skills and troubleshooting knowledge to identify and resolve complex issues. Client-facing : Excellent communication skills, with a focus on being presentable and professional when dealing with clients technical requirements. Shift Flexibility : Ability to work in a 24/7 rotational shift environment as needed. Problem Solving : Ability to effectively troubleshoot and resolve production issues while maintaining client satisfaction. Preferred Qualifications: Knowledge of ticket management systems such as Jira or over Teams Experience with server logs, debugging, and basic system administration. Familiarity with ITIL or other service management frameworks is a plus. What We Offer: A dynamic and supportive work environment. Opportunities for career advancement. Exposure to cutting-edge technology in the field of technical support and troubleshooting. Competitive compensation and benefits package. If you're a detail-oriented, client-focused professional with the ability to handle technical issues under pressure, we'd love to hear from you! Apply Now to join our team!