22 Enterprise Support Jobs

Job Description We re looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us. If you re passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments this is the opportunity for you. Key Skills 7+ years of experience in Customer Success, Sales, or Account Management. Strong understanding of B2B SaaS and enterprise support platforms. Excellent communication and relationship-building skills. Ability to manage renewals, upsell opportunities, and cross-functional coordination. Strong problem-solving mindset with experience handling escalations. Detail-oriented and results-driven, with a customer-first approach. Technical background or familiarity with enterprise software preferred. Roles and Responsibilities Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience. Own and manage account renewals, upselling, and reporting metrics. Collaborate with delivery teams to ensure timely, high-quality implementations. Maintain strong customer relationships, driving satisfaction and loyalty. Understand client goals, align platform capabilities, and ensure value realization. Coordinate with internal stakeholders including product, engineering, and support. Track account health, proactively address risks, and identify growth opportunities. Drive customer transformation and engagement through strategic touchpoints. Life at Grazitti Share Your Profile We are always looking for the best talent to join our team * Contact Name * Email Address * Contact Number * Country * Skills Upload Your CV * Select File * I understand and agree that the information submitted in this form will be transmitted to, stored and processed by Grazitti Interactive, in accordance with their .

Welcome to Frontline Managed Services, where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! In this role, you will play a critical part in shaping how information is created, organized, and shared across our enterprise. Your efforts will help build and maintain a high-impact knowledge base in ServiceNow, delivering accessible, user-friendly technical content to support teams and end users worldwide. Your responsibilities will include re-writing and maintaining technical documentation for support processes, troubleshooting steps, and service workflows. You will also migrate and modernize knowledge articles from legacy platforms into ServiceNow. Collaboration with global subject matter experts, process owners, and IT support teams to validate and enhance content will be a key aspect of your role. Additionally, aligning content with knowledge standards, taxonomy, and metadata structure, as well as authoring and publishing content using ServiceNow tools will be part of your daily tasks. Participation in regular review cycles to maintain accuracy and relevance of published knowledge is also expected. To be successful in this role, you should have at least 3 years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments. Strong English writing, editing, and proofreading skills with excellent attention to detail are essential. Experience working with knowledge base platforms, particularly ServiceNow, is strongly preferred. You should be able to work independently and cross-functionally with teams across global time zones. Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams is required. Preferred qualifications include familiarity with ITIL or IT Service Management principles, experience managing large-scale documentation, or participating in system migrations, and an understanding of metadata tagging, taxonomy design, and accessibility best practices. By joining us, you will have the opportunity to work with a high-impact global platform used across the enterprise. You will be part of a collaborative and remote-friendly culture with opportunities for professional growth and exposure to enterprise transformation, content modernization, and knowledge strategy. If you are excited about the role and believe you could be a strong fit, we encourage you to apply, as we value potential and a growth mindset as much as experience. At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives, and are committed to building a team that reflects the clients and communities we serve.,

Hiring Manager Technical Support VOICE PROCESS EXPERIENCE MUST Must be working as a Manager Must have handled Technical support Managing Team on papers Knowledge of active directory, CCNA, ITIL Certified US SHIFTS Exp 8 - 15 Sal 14 - 18

Role & responsibilities Managing customer inquiries and issues through calls and emails. Daily monitoring and resolution of customer-reported issues. Analyzing customer issues and traffic data. Providing remote product and feature training to customers. Coordinating with other teams, including L2 tech support, vendors, product, and business teams. Participating in product and released feature User Acceptance Testing (UAT) and collecting feedback Preferred candidate profile • Good Communication skill voice and Email(written), Customer Handling and knowledge of technical support related process. • Knowledge of Windows OS, Web services, API & Postman • Well versed with MS office (Word, excel and power point) • Basic DB understanding, SQL, Oracle • Fundamentals of computer networking, ISP, ISP, Firewall • Proficiency in digital communication channels such as SMS, WhatsApp, email, voice, and mobile apps. • Flexible working in shifts including night shifts.

Responsibilities Oversee the day-to-day operations of the Incident Management Team Act as a senior agent who will drive customer satisfaction through customer support Act as a mentor and provide oversight, coaching, and training to IM staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers. Clearly communicate escalated issues to Tier 3 and product managers as needed On-board all new IM team members Assist in the creation of the team KPIs as well as monitor and report on results Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents Implement any necessary preventive measures to reduce customer faults and issues BS degree in Information Technology, Computer Science or equivalent Proven working experience in enterprise technical support, Product support. Proven people management and leadership skills Excellent communicator, both oral and written Strong problem solving and communication skills Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Previous experience in managing customer focused teams ,Proven experience in managing a service and support focused team culture

Alorica India Private Limited is looking for Operations Support.Enterprise Support.Operations Support.Analyst to join our dynamic team and embark on a rewarding career journey Oversee daily business operations Ensure efficient process and workflow management Coordinate with different departments Monitor performance metrics and improvements

Job Description Phenom Intro: Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Technical Support Engineer to join our dynamic team in Hyderabad, Telangana, India. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software. What You'll Do: Provide technical support to clients via phone, email, and chat Troubleshoot and resolve technical issues related to our recruitment software Collaborate with our development team to identify and resolve complex technical issues Conduct training sessions for clients on how to use our software effectively Document and track all technical support requests and resolutions in our system Continuously monitor and improve the overall performance and stability of our software Stay up-to-date with the latest industry trends and advancements in recruitment technology What You've Done: Bachelor's degree in Computer Science, Information Technology, or a related field Minimum of 2 years of experience in technical support, preferably in the software industry Hands on experience on integrations and APIs You are a critical thinker, quick learner, and can adapt in an agile fast paced environment Should excel in troubleshooting and demonstrate curiosity in all aspects of problem solving Should be passionate about Web design, Content Management System (CMS), self help, technical documentation and have a deep understanding about Knowledge Centered Service (KCS) Strong knowledge of recruitment technology and processes Experience with troubleshooting and resolving technical issues Excellent communication and interpersonal skills Ability to work independently and in a team environment Strong problem-solving and analytical skills Proven track record of providing exceptional customer service Willingness to work flexible hours, including weekends and holidays, as needed Benefits: We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion: Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere! Shifts: We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing might change based on business requirements) AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Please fill this sheet If you are available to come to office for In-person Interview on 12th July 2025 https://docs.google.com/spreadsheets/d/1CP24_PlmPBmOOSJGv4bHNc3Yy1x9IErPZLq1asRP8c8/edit?gid=0#gid=0 The Job location is Vizag

What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences. Represent the Platform, Product and ServiceNow effectively with customers. Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required. Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Manage to the company and department s vision, mission and values. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. A minimum of 9 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required. Experience managing Enterprise support in a large and complex environment in a web-based service and technology. Proven capability of having successfully delivered on support metrics and managed support team. Customer first Mind set and a Get it done attitude are critical success factors for this role. Demonstrated ability to provide exceptional internal and external customer care. Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses. Ability to lead change by effectively building commitment and winning support for initiatives. A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards. Strong analytical and problem-solving skills. Excellent communication skills, both oral and written.

Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment. Responsibilities Provides quality technical phone, desk-side/onsite or centralized repair center (Depot) support to Paychex internal field or corporate staff with regard to computer system hardware or software issues. Enters and maintains complete and accurate details regarding service requests in the online system of record in order to trend on specific issues, provide end-user status or measure attainment of service levels. Processes service request for new or repurposed hardware, software or peripherals by accepting online work tasks and following documented process for delivering the appropriate service. As needed, reviews, cleans and/or repairs returned equipment and certifies it for reuse to be returned to inventory for fulfilling future equipment orders or replacement devices for broken equipment. Coordinates vendor hardware and software service when necessary. As an authorize self-maintainer, it may be necessary to work with a vendor to have equipment diagnosed, replaced or researched as needed. Understands and complies with the various priorities, such as service level agreements, business unit priorities and Operating Level Agreements related to the assigned service requests in the area of responsibility. Contributes to the online knowledge database, both with authoring of new articles, but also identification of modifications or retirement of incorrect out outdated entries in order to provide accurate instructions for consistent problem resolution and/or trending for purposes of issue elimination. Develops proficiency with the various applications and utilities used in the fulfillment of service requests so that work can be appropriately prioritized, managed and service levels achieved by delivering timely service as dictated by priority. Generates ADHOC reports, views or dashboards for themselves or for team use in order to manage their workload and time relative to the group and outstanding service requests. Ensures adherence to Paychex policies and standards to ensure audit compliance. Qualifications Bachelors - Required 2+ years of experience in Experience with windows based operating systems, hardware repair, imaging, and backup-restore. Experience on a help desk is a plus. Experience with non-windows based OS is a plus. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If youre passionate about the role but dont check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success. Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment.

About the role : ZoomInfo is looking for an experienced, results-oriented Product Support Engineer who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, enterprise customers as part of our Platinum Support motion. Shift details: Candidate should be comfortable working EST/PST shifts based on business needs Work Mode: Hybrid - 3 days Work from Office and 2 days Work from Home Week Off: Your week off will be 2 days which will be on week day and will NOT be on Saturday and Sunday What You’ll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that can’t be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support role in B2B SaaS companies Experience working with Enterprise level customers, both global and US-based, and a deep understanding of the Enterprise customer persona is Mandatory (Please Do not apply if you have not served to Enterprise level customers) Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Must have a strong attention to detail A positive attitude

We are looking for a Product Support Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities : ? Respond, manage, and resolve customer queries and issues sent via a ticketing system ? Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved ? Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations ? Conduct training sessions for clients to effectively leverage the use of our products ? Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary ? Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). ? Prioritise and manage several open issues simultaneously ? Operate & drive several projects internally ? Create SOPs and document knowledge in detailed steps Qualifications : ? BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) ? Excellent Problem-solving and Communication Skills ? Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products ? Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) ? Ability to Sustain with Dynamic Processes and Constant Updates ? Ability to Provide Step-by-Step Guidance, Both Written and Verbal ? 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function Skills : - DNS Client Support Enterprise Support Troubleshooting Technical Assistance Client Relationship Management Customer Success Technical Operations Enterprise-level support Ticketing system Client-facing Problem-solving Product configuration Training sessions SOPs (Standard Operating Procedures) Technical support SaaS (Software as a Service) Communication Skills

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate with Ultimate support plan customers as well as internal technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during issue resolution, regular support experience data and trend analysis, personalized updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Consulting Services organizations. What Youll Do Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside company business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results . Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: 1. 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

We are looking for an experienced and dynamic BPO Manager to lead our Customer Retentions Team focused on retaining existing customers of Adobe products. The ideal candidate will have exceptional communication skills, strong leadership abilities, and a proven track record in people management. Lead and manage the customer retention team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional manner. Collaborate with cross-functional teams to improve retention processes and identify opportunities for service enhancement. Prepare and present reports on customer retention metrics to senior management. What you'll do Lead and manage the retentions support team to build and promote a culture of service excellence. Work with Adobe support managers & leaders to benchmark, identify, implement, and measure support as well as business-related metrics. Manage your team's performance to ensure all KPIs and service level agreements are met. People management includes hiring, goal-setting, mentoring, and progressive discipline. Ensure effective workforce planning, skills, and resources to enable support of expected customer needs and call volumes. Where necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience to support the timely delivery of business and customer needs. Build strong technical expertise and capability within the team. Develop and deliver key initiatives to improve business processes and customer service delivery Assist in the development and implementation of strategic plans initiatives and direction Lead the engagement of all parties necessary to ensure the timely management, communication and address of Customer concerns, escalations and issues Key Responsibilities: Lead and manage the customer retention Team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional manner. Collaborate with cross-functional teams to improve retention processes and identify opportunities for service enhancement. Prepare and present reports on customer retention metrics to senior management. Requirements: Excellent command of spoken and written English. Minimum of 5 years of experience in managing teams that provide international customer support, preferably in a BPO environment. Proven track record of successfully handling customer retention strategies and managing team performance. Strong interpersonal and people management skills, with the ability to inspire and motivate a team. Analytical mindset with the ability to interpret data and make informed decisions. Proficiency in using CRM tools and other relevant software.

Are you ready to lead a dynamic technical support team and shape the customer experience for a cutting-edge Network-as-a-Service portfolio? Spectra is looking for a Head of Technical Support to drive strategic and operational excellence in our enterprise support functions. Head of Technical Support will be leading the Technical Support strategy for Spectra's network-as-a-service portfolio. The position is responsible for managing the Technical customer support operations, developing segment & solution based support processes (including Monitoring, Proactive Support and L1, L2 & L3 technical support teams), ensuring high levels of customer satisfaction, and working on continuous capability development for a solution based support team thereby delivering exceptional service to Enterprise & B2B customers. Key Responsibilities: Technical Support Leadership Drive the support strategy for our Enterprise & B2B customers. Lead operations for L1, L2 & L3 support teams, monitoring, and proactive support models. Ensure high levels of customer satisfaction through technical excellence. Team Development Build and lead a high-performing support team. Define a training and certification roadmap for capability building. Encourage a culture of innovation and employee engagement. Strategy & Alignment Align support operations with organizational goals. Integrate new technologies and scale service delivery. Operational Excellence Improve first-contact resolution rates and SLA compliance. Streamline operations through process automation and tool optimization. Quality & Continuous Improvement Establish QA processes. Cultivate a culture of feedback, innovation, and continuous enhancement. Ideal Candidate Profile: 12 to 15 years of experience in data networks, with at least 5 to 6 years in a leadership role managing L2/L3 technical support. Hands-on technical expertise in IP networking, SD-WAN, firewalls (Fortinet), routing & switching. Background in ITIL-based processes, preferably from telecom, managed services, system integrators, OEMs, or IT/ITeS firms.

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities : Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations Conduct training sessions for clients to effectively leverage the use of our products Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). Prioritise and manage several open issues simultaneously Operate & drive several projects internally Create SOPs and document knowledge in detailed steps Qualifications : BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) Excellent Problem-solving and Communication Skills Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) Ability to Sustain with Dynamic Processes and Constant Updates Ability to Provide Step-by-Step Guidance, Both Written and Verbal 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Location: Gandhinagar Positions: Total 4: (2 per zone) Job Summary: We are seeking experienced and dedicated professionals for the role of Field Operations Coordinator to support enterprise service delivery and operations at the Backoffice in Gandhinagar . The ideal candidates will be responsible for managing trouble tickets, Alarm monitoring , coordinating with field teams for fault resolution, and ensuring seamless communication with the NOC and other stakeholders to maintain service reliability across large-scale last mile networks. Key Responsibilities: Assign and manage trouble tickets to field operations. Coordinate with field manpower to ensure prompt fault resolution. Alarms monitoring and configuration on different NMS systems Co-ordinate with GFGNL ,NOC and other project stakeholders for service issue updates and resolution follow-ups. Oversee daily operational tasks related to enterprise service delivery along with Database Management Ensure all assigned work complies with defined service level agreements (SLAs). Provide support in troubleshooting and escalation of network faults Enterprise Service Delivery IP Network , Transmission Network, Radio Links, ISP Network, Enterprise links like P2P, P2MP,L2 , L3, MPLS etc. Preferably should have done CCNA Operations and troubleshooting of large-scale last mile ISP networks. Coordination with technical and field teams for issue resolution. Strong interpersonal , communication and presentation skills. Ability to work under pressure and meet strict timelines.

The Impact of Technical Support Engineer to Coupa: As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. What you'll do: Answer how to technical and application configuration questions to our enterprise customers. Assist in troubleshooting 2nd level technical issues. Work with other business units, including the Integration team, Operations, Engineering/Development team and Customer Success, as required to ensure our customers' success. Be responsible for customer production environments. Build 'knowledge articles' in Coupa s knowledge base for customers' use. What you will bring to Coupa: Must be a fast learner, self-motivated, and able to work in a fast-paced environment with at-least 2 to 5 years of Enterprise support experience. Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems. Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML). Ability to articulate solutions to complex technical problems clearly and simply with excellent written and verbal communication skills. Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Requirements and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field 3-5 years of relevant experience or equivalent combination of education and work experience Strong understanding and practical experience with HL7 interface standards, including message structures and segments FHIR experience is a plus Proficiency in file parsing (HL7, JSON, XML, etc.) Experience with object-oriented programming Familiarity with DLL creation and APIs Hands-on experience with health system integrations Excellent analytical and communication skills Ability to work both independently and collaboratively Problem-solving skills for developing creative solutions Strong multitasking capabilities with attention to detail Roles and Responsibilities: Design, implement, and maintain interfaces between client systems and customer systems Conduct meetings with vendors and clients to gather and define requirements Maintain and enhance existing interfaces and HL7 engines Research and troubleshoot problems, develop solutions, and document best practices Create and maintain detailed documentation for all interfaces Develop IT solutions for various connectivity requirements Stay updated on healthcare regulatory requirements Analyze specifications and develop software using the core platform Provide software and workflow documentation Facilitate effective communication among stakeholders Deliver tasks within project timelines Manage multiple projects simultaneously Provide regular status updates and reports to the project team Ensure compliance with data privacy regulations when required

Job Title : Technical Support Engineer Enterprise Customers Company: Tech Mahindra Location: Bangalore (Work from Office) Experience: 2–6 years Shift: Night Shift (Predominantly US hours) Employment Type: Full-Time Job Summary: Tech Mahindra is looking for skilled Technical Support Engineers to join our team in Bangalore. This role involves supporting enterprise customers, troubleshooting network and application-level issues, and working across Windows and/or Linux environments. Candidates should have strong technical and communication skills, with experience in a global support environment. Key Responsibilities: • Deliver high-quality technical support to enterprise customers over phone, email, and remote tools. • Troubleshoot and resolve complex issues related to networking (TCP/IP, DNS, DHCP, routing, switching, VPN). • Investigate and resolve application-level issues including performance, configuration, and integration. • Provide OS-level support for either Windows or Linux-based environments. • Document detailed case notes, resolution steps, and known issues in the internal knowledge base. • Collaborate with engineering, product, and escalation teams to ensure timely issue resolution. • Adhere to SLAs and provide prompt updates to customers throughout the resolution process. • Participate in night shift coverage and on-call rotations, as required. Required Skills & Qualifications: • 2–5 years of experience in technical support, preferably for enterprise or global customers. • Solid understanding of networking technologies and troubleshooting: TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs. • Hands-on experience with network devices (Cisco, Juniper) is an advantage. • Strong troubleshooting experience on Windows and/or Linux platforms. • Familiarity with support tools like Wireshark, system logs, or remote debugging tools. • Excellent communication skills (spoken and written) and ability to work independently. • Strong customer service orientation and problem-solving skills. Preferred Qualifications: • Certifications such as CCNA, Network+, Linux+, or Microsoft certifications. • Experience working in a 24/7 support or global delivery model. • Exposure to ITIL-based service management practices. Notice Period: Immediate Joiners Preferred Work Mode: Work from Office – Bangalore Shift Timing: Night Shift (US Hours) Role & responsibilities Preferred candidate profile

Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion. Shift details: Saturday - Wednesday; 5AM - 2PM IST or 1PM - 10PM IST; Candidate should be comfortable working EST/PST shifts based on business needs Work Mode : Hybrid - 3 days Work from Office (Monday - Wednesday) and 2 days Work from Home (Saturday - Sunday) What Youll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that cant be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Experience working with Enterprise customers, both global and US-based, and a deep understanding of the Enterprise customer persona Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers

Dear Candidate, We are seeking a skilled Enterprise Support Specialist to join our team. The ideal candidate will be responsible for providing high-quality technical support to enterprise clients, ensuring their systems run smoothly and efficiently. You will be the primary point of contact for resolving technical issues, implementing solutions, and offering ongoing assistance to help our clients achieve their business objectives. Role & Responsibilities: Technical Support : Provide troubleshooting and technical support for enterprise clients, diagnosing and resolving issues related to software, hardware, and networking. Incident & Problem Management : Manage incidents, problems, and service requests, ensuring timely resolution in line with SLAs (Service Level Agreements). System Monitoring : Monitor client systems to ensure smooth operation, identifying potential issues before they impact business processes. Client Communication : Act as the primary liaison between clients and internal teams, communicating technical issues, updates, and solutions effectively. Documentation & Reporting : Maintain detailed records of support activities, including issues, resolutions, and system changes. Provide regular reports on system performance and incidents. System Updates & Configuration : Assist in the deployment, configuration, and maintenance of enterprise software solutions, ensuring they meet client needs. Collaboration with Internal Teams : Work closely with development, operations, and product teams to address client concerns and escalate issues when necessary. Required Skills & Qualifications: Technical Support Expertise : Proven experience in enterprise-level technical support, troubleshooting software, hardware, and network-related issues. Systems & Networking Knowledge : Strong understanding of enterprise IT infrastructure, including server management, cloud solutions, networking, and system configurations. Ticketing Systems : Experience with issue tracking and ticketing systems like JIRA , ServiceNow , or Zendesk . Client-Focused : Strong customer service skills, with a focus on providing exceptional support to enterprise clients. Problem-Solving : Excellent analytical and troubleshooting skills to resolve complex technical issues quickly and efficiently. Documentation & Reporting : Strong documentation skills, with the ability to create clear reports and guides for both clients and internal teams. Software Solutions : Familiarity with enterprise software and systems such as ERP , CRM , database management systems , and cloud platforms . Soft Skills: Strong problem-solving and analytical skills. Excellent communication skills to work with cross-functional teams. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality solutions Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of the HR from my team will contact you as soon as possible. Kandi Srinivasa Reddy Delivery Manager Integra Technologies