56 Enterprise Support Jobs

short video profile (1-2 minutes) introducing yourself is mandatory along with your resume NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients. Role and Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all sta...

About the Role You ll assist customers with enterprise service enquiries, document interactions in internal systems, and follow resolution pathways with accuracy. The role requires strong communication, patience, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities Respond to customer enquiries across phone, email, or chat with clear and timely information. Address concerns, process requests, and provide updates accurately. Maintain detailed CRM documentation for every interaction. Collaborate with internal teams when cases require additional investigation. Provide clear guidance on service steps, troubleshooting, or process expectations. Ensure interact...

Amazon Web Services (AWS) is the pioneer in Cloud Computing and recognized among the world s largest and most innovative global enterprises. Our breadth of cloud services are used by hundreds of thousands of developers and businesses around the world. Indian Enterprises are going through a paradigm shift in how they innovate and reinvent themselves in the digital-first world. Adoption of cloud has become a key enabler of this journey. AWS has helped a number of companies, across diverse industries, achieve resiliency, scale, agility and drive better customer engagement. We are looking for a seasoned sales leader with business background, technical depth, and excellent communication skills ca...

EDII INVITES APPLICATIONS FOR THE POSITION OF ENTERPRISE SUPPORT OFFICER FOR TAMIL NADU Position: Enterprise Support Officer (1) Location : Tamil Nadu - Trichy, Karur Qualification Experience: Bachelors /Master s Degree in Rural Management/social work/ Economics/MSW / MBA Must have 3 years of experience in Microenterprise/ Entrepreneurship Development/ Self Employment/ Livelihood/ Women s related schemes and projects. The candidate should possess good documentation and reporting skills, a high degree of computer literacy, data analysis ability, and good communication ability with fluency in Kannada, Tamil, English, and Hindi. Candidates must/ should be locally based for the applied positions...

BharatCares works across India to design and implement impactful CSR programs in livelihoods, entrepreneurship, education, sustainability, and skilling. We partner with corporates, foundations, and government bodies to deliver large-scale, community-focused programs that drive long-term socio-economic development. About the Position The Manager CSR & Livelihood Programs will lead and manage livelihood-based initiatives aimed at enhancing income-generation opportunities for youth, women, farmers, micro-entrepreneurs, and marginalized communities. This role requires expertise in community engagement, program development, enterprise support, and stakeholder coordination. Responsibilities 1. Pro...

Amazon Web Services (AWS) is the pioneer in Cloud Computing and recognized among the world s largest and most innovative global enterprises. Our breadth of cloud services are used by hundreds of thousands of developers and businesses around the world. Indian Enterprises are going through a paradigm shift in how they innovate and reinvent themselves in the digital-first world. Adoption of cloud has become a key enabler of this journey. AWS has helped a number of companies, across diverse industries, achieve resiliency, scale, agility and drive better customer engagement. We are looking for a seasoned leader with business background, technical depth, and excellent communication skills capable ...

Location - Bangalore (Brookefield) Rotational Shifts Required Skills & Experience Experience in product or technical support for enterprise software. Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting. Experience with SQL and other database technologies. Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders. Key Responsibilities Provide technical support for client products, ensuring system stability and optimal performance. Diagnose and troubleshoot software, infrastructure, and performance-related issues. Work closely with engineering teams to escalate and resolve complex p...

As an Economist in this role, you will be responsible for strengthening the data, evidence, and insights function. Your main tasks will involve designing analytical frameworks, dashboards, and evaluations to measure enterprise and ecosystem outcomes, generating insights for adaptive program management, donor reporting, and policy advocacy. Key Responsibilities: - Develop and maintain quantitative and qualitative analytical frameworks to track enterprise and ecosystem outcomes. - Design survey instruments, sampling frameworks, and data collection protocols. - Work with the data team to manage interactive dashboards for program monitoring. - Maintain internal evaluation documentation and quant...

As an Economist, you will play a crucial role in enhancing the data, evidence, and insights function within the organization. Your responsibilities will include designing analytical frameworks, dashboards, and evaluations to assess enterprise and ecosystem outcomes. By generating insights, you will contribute to adaptive program management, donor reporting, and policy advocacy. Key Responsibilities: - Develop and maintain quantitative and qualitative analytical frameworks to monitor enterprise and ecosystem outcomes effectively. - Design survey instruments, sampling frameworks, and data collection protocols to gather relevant information. - Collaborate with the data team to create and manage...

Role Proficiency: Independently analyse and develop applications in assigned area of responsibility on ERP/CRM systems. Design solutions under the supervision of an Architect along with managing a team Outcomes: Develop technical documents such as Functional Design Specifications Deployment documentation Perform design document reviews peer code reviews and suggest code improvements A single point of contact for the build and deployment issues and resolve them on time Learn technology business/system domain and as recommended by the project/account Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coord...

Job descriptionA short video profile (1-2 minutes) introducing yourself is mandatory along with your resume.NAME OF PROJECT: Support Service Desk for Adobe's DigitalMarketing/Media Enterprise clientsJOB DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer senti...

Job description A short video profile (1-2 minutes) introducing yourself is mandatory along with your resume. NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients JOB DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer s...

Key Responsibilities: Utilize your problem-solving skills to resolve complex customer queries. Provide exceptional support by adhering to processes and using established best practices to achieve key performance indicators and meet agreed-upon Service Level Agreements (SLAs) Ensure timely, accurate, and complete documentation of issues in tracking system Satisfy internal and external customer demands and needs in a timely manner by ensuring the customer is continually updated on the progress of their issue with clear action plans and timelines Develop in-depth product knowledge and expertise for your designated products, including a deep understanding of functionality and architecture Triage...

P1,C3,STS Primary AI Gateway & GitHub Copilot Secondary -Python scripting and REST APIs offshore Technical Support Analyst AI Gateway & GitHub Copilot Description We are hiring two to three offshore Technical Support Analysts to assist with daily operations of our enterprise AI Gateway and GitHub Copilot tooling. These analysts will support internal developers by addressing access issues, providing technical triage, and maintaining updated documentation. Monitor tickets and Teams channels; Resolve access and configuration issues; Review use cases; Track provisioning; Maintain documentation; Coordinate with onshore lead. Required Qualifications 2+ years in support/help desk/QA roles; Basic Py...

Monitoring & Observability: Maintain and enhance monitoring systems using Prometheus, Grafana, Splunk, and SolarWinds. Ensure timely detection and resolution of issues through effective alerting and dashboards. Application Support: Provide L1/L2 support for business-critical applications, including incident triage, health checks, deployment validation, and coordination with development and product teams. Incident Management: Lead response for moderate to complex incidents, perform root cause analysis, and contribute to post-incident reviews and documentation. Automation & Scripting: Develop and maintain automation scripts using Python, PowerShell, or Bash to streamline operational tasks and ...

Designation: Team Manager Job Location: Bangalore (Work from Office) Shift: US Job Brief: To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Suggest process improvements, Value Adds and Improvement plans as required. Attend Weekly Review with Client. Ensure all Company policies and procedures are implemented consistently and fairly. Implement best practices on the ...

About the Role As an EPM Specialist, you will be responsible for managing, optimizing, and supporting enterprise-grade EPM systems such as Board, Anaplan, Tagetik, Pigment, or Cognos. You will collaborate with global clients and cross-functional teams, troubleshoot complex issues, manage SSO integrations, and ensure seamless data operations across multiple platforms. Required Candidate Profile Experience: Minimum 7+ years working with Board / Anaplan / Tagetik / Pigment / Cognos. Technical Skills: Strong SQL proficiency, Unix/Linux log analysis, SSO implementation, and enterprise support experience. Communication: Excellent written and spoken English with clarity and professionalism. Key Res...

Title: Remote Technical Support Specialist (German C1) Location: Remote (Full-time) Experience: 2-3 years Job Description - C1-level proficiency in German (spoken and written). Good Business English skills (spoken and written). 2-3 years of experience in Remote technical support roles (L1/L2 preferred). Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications. Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.). Excellent interpersonal and custome...

Optiver is looking for Enterprise Technology Support Engineer to join our dynamic team and embark on a rewarding career journey. Provide advanced technical support to enterprise clients for system, network, and application issues. Troubleshoot incidents, perform root cause analysis, and ensure timely resolution adhering to SLAs. Collaborate with product and infrastructure teams to identify performance bottlenecks and implement fixes. Maintain system documentation, perform upgrades, and ensure operational reliability and security compliance. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We en...

- Fluent, articulate in English, highly professional in both written and verbal communication. - 1-3 years of experience in Account Management, Customer Success, or Enterprise Support (SaaS preferred). - Strong interpersonal skills, able to build relationships with stakeholders at multiple levels. - Empathy for helping customers succeed. - Proactive, organized, dependable, and detail-oriented in managing follow-ups and deliverables. - Comfortable working US business hours (Eastern or Central Time). - Ability to navigate ambiguity, prioritize across accounts, and adapt quickly in a dynamic environmentRole & responsibilities

Role Overview: We are hiring for a Service Desk team supporting Adobes global enterprise customers. You will be the first point of contact for technical support via phone, chat, email, and web portal. The role requires strong communication, technical troubleshooting, and customer service skills. Responsibilities: Handle technical queries via phone (inbound/outbound), chat, email, and web Prioritise and triage incidents based on urgency and impact Log all issues accurately in the case management system Use internal knowledge resources to resolve queries Communicate professionally with customers across regions Escalate and follow up on unresolved issues with urgency Stay calm under pressure an...

Meta is looking for Enterprise Support Technician to join our dynamic team and embark on a rewarding career journey. Provide technical support to customers and resolve hardware and software issues. Assist with troubleshooting and diagnosing technical problems. Learn and apply technical knowledge to support customer inquiries. Document support activities and maintain accurate records. Participate in training programs to develop technical skills and knowledge.

Meta is looking for Enterprise Support Technician to join our dynamic team and embark on a rewarding career journey. Provide technical support to customers and resolve hardware and software issues. Assist with troubleshooting and diagnosing technical problems. Learn and apply technical knowledge to support customer inquiries. Document support activities and maintain accurate records. Participate in training programs to develop technical skills and knowledge.

What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced cus...

Role: DC Technical Consultant Location: Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote / Pan India Experience: 3+ years iSource Services is hiring for one of their client for the position of DC Technical Consultant About the role: We are looking for a skilled and multilingual DC Technical Consultant to join our remote team. The ideal candidate will have strong experience in enterprise-level customer-facing roles, excellent problem-solving abilities, and deep knowledge of identity and virtualization technologies. Job Responsibilities: Provide technical consultancy and support to enterprise customers in English and German. Troubleshoot complex issues rela...