41 Enterprise Support Jobs

Designation: Team Manager Job Location: Bangalore (Work from Office) Shift: US Job Brief: To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Suggest process improvements, Value Adds and Improvement plans as required. Attend Weekly Review with Client. Ensure all Company policies and procedures are implemented consistently and fairly. Implement best practices on the ...

About the Role As an EPM Specialist, you will be responsible for managing, optimizing, and supporting enterprise-grade EPM systems such as Board, Anaplan, Tagetik, Pigment, or Cognos. You will collaborate with global clients and cross-functional teams, troubleshoot complex issues, manage SSO integrations, and ensure seamless data operations across multiple platforms. Required Candidate Profile Experience: Minimum 7+ years working with Board / Anaplan / Tagetik / Pigment / Cognos. Technical Skills: Strong SQL proficiency, Unix/Linux log analysis, SSO implementation, and enterprise support experience. Communication: Excellent written and spoken English with clarity and professionalism. Key Res...

Title: Remote Technical Support Specialist (German C1) Location: Remote (Full-time) Experience: 2-3 years Job Description - C1-level proficiency in German (spoken and written). Good Business English skills (spoken and written). 2-3 years of experience in Remote technical support roles (L1/L2 preferred). Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications. Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.). Excellent interpersonal and custome...

Optiver is looking for Enterprise Technology Support Engineer to join our dynamic team and embark on a rewarding career journey. Provide advanced technical support to enterprise clients for system, network, and application issues. Troubleshoot incidents, perform root cause analysis, and ensure timely resolution adhering to SLAs. Collaborate with product and infrastructure teams to identify performance bottlenecks and implement fixes. Maintain system documentation, perform upgrades, and ensure operational reliability and security compliance. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We en...

- Fluent, articulate in English, highly professional in both written and verbal communication. - 1-3 years of experience in Account Management, Customer Success, or Enterprise Support (SaaS preferred). - Strong interpersonal skills, able to build relationships with stakeholders at multiple levels. - Empathy for helping customers succeed. - Proactive, organized, dependable, and detail-oriented in managing follow-ups and deliverables. - Comfortable working US business hours (Eastern or Central Time). - Ability to navigate ambiguity, prioritize across accounts, and adapt quickly in a dynamic environmentRole & responsibilities

Role Overview: We are hiring for a Service Desk team supporting Adobes global enterprise customers. You will be the first point of contact for technical support via phone, chat, email, and web portal. The role requires strong communication, technical troubleshooting, and customer service skills. Responsibilities: Handle technical queries via phone (inbound/outbound), chat, email, and web Prioritise and triage incidents based on urgency and impact Log all issues accurately in the case management system Use internal knowledge resources to resolve queries Communicate professionally with customers across regions Escalate and follow up on unresolved issues with urgency Stay calm under pressure an...

Meta is looking for Enterprise Support Technician to join our dynamic team and embark on a rewarding career journey. Provide technical support to customers and resolve hardware and software issues. Assist with troubleshooting and diagnosing technical problems. Learn and apply technical knowledge to support customer inquiries. Document support activities and maintain accurate records. Participate in training programs to develop technical skills and knowledge.

Meta is looking for Enterprise Support Technician to join our dynamic team and embark on a rewarding career journey. Provide technical support to customers and resolve hardware and software issues. Assist with troubleshooting and diagnosing technical problems. Learn and apply technical knowledge to support customer inquiries. Document support activities and maintain accurate records. Participate in training programs to develop technical skills and knowledge.

What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced cus...

Role: DC Technical Consultant Location: Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote / Pan India Experience: 3+ years iSource Services is hiring for one of their client for the position of DC Technical Consultant About the role: We are looking for a skilled and multilingual DC Technical Consultant to join our remote team. The ideal candidate will have strong experience in enterprise-level customer-facing roles, excellent problem-solving abilities, and deep knowledge of identity and virtualization technologies. Job Responsibilities: Provide technical consultancy and support to enterprise customers in English and German. Troubleshoot complex issues rela...

Your Impact: The Senior Manager Managed Services is responsible for leading and managing the delivery of IT managed services across client environments. This role ensures operational excellence, client satisfaction, and continuous service improvement. The ideal candidate will have deep expertise in IT infrastructure, cloud platforms, service delivery frameworks (ITIL), and team leadership. Our Customer Success Services organization includes a portfolio of specialized Technical Success Services (TSS). Led by experts with deep knowledge of OpenText products, TSS delivers managed services for OpenText applications deployed across multiple cloud platformsincluding OpenText Cloud, Google Cloud, M...

As a highly skilled NetSuite Subject Matter Expert at GlobalLogic, your primary role will involve providing advanced integration guidance, environment management, and issue resolution for technical teams. Leveraging your deep expertise in NetSuite ERP and its APIs, you will ensure robust platform performance, faster root cause analysis, and improved customer experience. **Key Responsibilities:** - Configure, maintain, and optimize NetSuite sandbox and test environments. - Troubleshoot, replicate, and resolve customer-reported issues related to connectors and APIs. - Manage token-based authentication (TBA), including roles and permission schemes. - Validate connector/API compatibility across ...

As a member of our team at Palo Alto Networks, you will be contributing to our mission of being the cybersecurity partner of choice, protecting our digital way of life. Our vision entails creating a world where each day is safer and more secure than the one before. We are a company that thrives on challenging the status quo and disrupting traditional practices. We are seeking individuals who are passionate about shaping the future of cybersecurity through innovation and commitment. We take our mission seriously and are dedicated to protecting our customers. We believe that the diverse ideas and contributions of every team member drive our collective success. Our values, which were crowdsourc...

At Infoblox, every breakthrough begins with a bold what if. What if your ideas could ignite global innovation What if your curiosity could redefine the future We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold what if can take the world, your community, and your career. Here, how we empower our pe...

Your Career Its not about making a sale. Its about providing the most secure environment for our customers digital transactions. In this role, youll continue building on our mission by helping secure our clients environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients networks, while handling critical issues through your teams support. Youll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers. Your Impact Lead daily operations of a team of Technical Support Engineers in line...

Your Career Its not about making a sale. Its about providing the most secure environment for our customers digital transactions. In this role, youll continue building on our mission by helping secure our clients environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients networks, while handling critical issues through your teams support. Youll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers. Your Impact Lead daily operations of a team of Technical Support Engineers in line...

By continuing to use our website, you consent to the use of cookies. Please refer our Join Our Clan Senior Customer Success Manager SearchUnify Description Job Description We re looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us. If you re passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments this is the opportunity for you. Skills Key Skills 7+ years of experience in Custo...

Skill Requirements Strong foundational knowledge of Microsoft 365 identity infrastructure , including Azure Active Directory, Microsoft Entra , and hybrid identity models Experience with authentication and authorization concepts , including: Single Sign-On (SSO) Multi-Factor Authentication (MFA) Conditional Access Policies Familiarity with M365 service integrations using identity (Exchange Online, Teams, SharePoint Online) Hands-on exposure to Azure AD Connect , Hybrid Identity configuration , and troubleshooting sync issues Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect) Ability to analyze and troubleshoot login failures, token issues, and account locko...

Job Description We re looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us. If you re passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments this is the opportunity for you. Key Skills 7+ years of experience in Customer Success, Sales, or Account Management. Strong understanding of B2B SaaS and enterprise support platforms. Excellent communication and relationship-building ski...

Welcome to Frontline Managed Services, where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! In this role, you will play a critical part in shaping how information is created, organized, and shared across our enterprise. Your efforts will help build and maintain a high-impact knowledge base in ServiceNow, delivering accessible, user-friendly technical content to support teams and end users worldwide. Your responsibilities will include re-writing...

Hiring Manager Technical Support VOICE PROCESS EXPERIENCE MUST Must be working as a Manager Must have handled Technical support Managing Team on papers Knowledge of active directory, CCNA, ITIL Certified US SHIFTS Exp 8 - 15 Sal 14 - 18

Role & responsibilities Managing customer inquiries and issues through calls and emails. Daily monitoring and resolution of customer-reported issues. Analyzing customer issues and traffic data. Providing remote product and feature training to customers. Coordinating with other teams, including L2 tech support, vendors, product, and business teams. Participating in product and released feature User Acceptance Testing (UAT) and collecting feedback Preferred candidate profile • Good Communication skill voice and Email(written), Customer Handling and knowledge of technical support related process. • Knowledge of Windows OS, Web services, API & Postman • Well versed with MS office (Word, excel an...

Responsibilities Oversee the day-to-day operations of the Incident Management Team Act as a senior agent who will drive customer satisfaction through customer support Act as a mentor and provide oversight, coaching, and training to IM staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers. Clearly communicate escalated issues to Tier 3 and product managers as needed On-board all new IM team members Assist in the creation of the team KPIs as well as monitor and report on results Ensure that all customer inquiries and issues are solved correctly and in a prompt and profe...

Alorica India Private Limited is looking for Operations Support.Enterprise Support.Operations Support.Analyst to join our dynamic team and embark on a rewarding career journey Oversee daily business operations Ensure efficient process and workflow management Coordinate with different departments Monitor performance metrics and improvements

Job Description Phenom Intro: Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Technical Support Engineer to join our dynamic team in Hyderabad, Telangana, India. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software. What You'll Do: Provide technical support to clients via pho...