223 Churn Management Jobs

At ProMobi Technologies, we are expanding our Customer Success team to keep pace with the rapid growth of Scalefusion, our flagship B2B SaaS product. We are looking for a Customer Success Specialist who is not just passionate about the customer journey but is a true do-er . Someone who is self-driven, ownership-focused, and obsessed with creating value. If you are the kind who gets things done and delivers real outcomes, not just reports, keep reading. What You Will Own & Drive? Build long term relationships with customers, acting as their strategic advisor and voice within the company Drive onboarding, training, product adoption and continued value delivery Identify and execute on upsell, c...

Who We Are Moniepoint is a global fintech building modern financial services for millions of people and businesses across high-growth markets. We provide payments, banking, credit, and financial management tools - reliable products that people and businesses use every day to run their lives, grow their companies, and move money safely. Our mission is simple: to enable financial happiness for every African, everywhere. And this is day one. We've grown rapidly in Nigeria and the UK, and we're now expanding our product, engineering, and analytics teams. Our work ranges from building financial infrastructure to designing intuitive customer experiences for emerging markets - solving real, meaning...

Must have CRM/lifecycle experience in digital-first/app platforms, preferably Gaming/OTT/E-commerce. Strong in Clevertap/MoEngage/Braze/WebEngage, segmentation, cross-channel campaigns, retention KPIs, A/B tests, and funnel optimization.

Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customers transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities. What you'll be responsible for? POC and Onboarding of New Customers: Prioritize successful onboarding to ensure clients quickly grasp essential features. Facilitate a smooth transition from sales to product adoption. Monitoring Customer Health Metrics: Continuously track client progress along their cus...

Role: Customer Success Executive Client- Google Location; Gurgaon US SHIFT TIMINGS (wfo) Package upto 7.5 LPA 1 year experience need in customer success in IT industry DOJ- 15TH DECEMBER For more info kanak 8287348253 Perks and benefits both sides cabs

Role: Customer Support Lead / Manager - B2B SaaS Location: Hyderabad Work Mode: Work from Office (Full-Time) Travel Requirement: Up to 34 days per quarter, based on business needs Experience: 10+ Years | 3+ Years in People Leadership Industry: SaaS / Technology Role Snapshot We are looking for a seasoned Customer Support Leader who brings deep SaaS expertise, strong people leadership, and a passion for customer excellence . This is a mission-critical leadership role that shapes how our customers experience our product, our teams, and our brand. The ideal candidate is someone who has scaled support teams, built resilient processes, handled enterprise escalations, and driven transformation usi...

Key Responsibilities - Policy renewal management : Drive timely renewals of motor, health, life, and other general insurance policies. Customer engagement : Build trust through regular communication, policy updates, and personalized offers. Retention campaigns : Design and execute win-back initiatives for lapsed or at-risk customers. Claims support : Assist customers during claims to ensure smooth experiences and reinforce confidence. Cross-selling & upselling : Identify opportunities to offer additional insurance products tailored to customer needs. Data-driven insights : Analyze churn patterns, renewal rates, and customer feedback to improve retention. Compliance adherence : Ensure all ret...

Job Description Responsible for executing customer success management strategy (customer retention, churn mitigation and driving adoption and consumption of services) by building and maintaining relationships with customers & handling escalations and special requests of customers related to aspects like performance, quality and improvements with the objective of enhancing customer experience. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the assigned account and business. Responsibilities Manage the customer life cycle customer onboarding, engagement and service adoption Work with cross functional teams- Professio...

Must have CRM/lifecycle experience in digital-first/app platforms, preferably Gaming/OTT/E-commerce. Strong in Clevertap/MoEngage/Braze/WebEngage, segmentation, cross-channel campaigns, retention KPIs, A/B tests, and funnel optimization.

Job Brief: Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports Account Managers also answer client queries and identify new business opportunities among existing customers In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience This position may require occasional travel Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the l...

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot custome...

Position Overview: The Customer Success Manager (Revenue Generation) is responsible for managing a portfolio of enterprise clients while focusing on driving revenue growth, increasing product adoption, and retaining and expanding accounts. This role combines strategic account management, solution consulting, and business development within existing customers. Key Responsibilities Own end-to-end client relationships across Marketing, Digital, CX & Leadership teams. Drive revenue growth via upsell & cross-sell in collaboration with Sales. Lead client onboarding, deployment & training for successful adoption. Ensure >80% product adoption across enabled modules. Deliver performance insights, ana...

About Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We dont just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites ! Check out our People website to see what its like to work here at Furlenco ! Position Overview: We are seeking a talented and motivated Retention Sales Specialist to join our t...

Responsibilities: Own customer relationships & success. Track adoption, drive upsells/cross-sells. Be a trusted product advisor. Build playbooks to scale. Fit: 2+ years SaaS/enterprise experience. Strong in retention, revenue growth,

Designation: Manager - Customer Success Position Type: Individual Contributor (IC) Reports To: Director - Customer Success Industry: Background Verification (BGV) Role Overview: The Manager - Customer Success plays a critical role in ensuring seamless service delivery, client satisfaction, and operational efficiency across customer accounts. This role is responsible for managing day-to-day client relationships, coordinating delivery operations, and supporting revenue retention and growth initiatives. Acting as the bridge between clients and internal teams, the Manager is accountable for ensuring timely execution of background verification (BGV) services, addressing client escalations, managi...

What Were Looking For: Ready to explore the opportunity of Client Support/Success Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premium Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real diff...

As a Service Delivery Manager at our company, your role involves managing the end-to-end Service Delivery functions for our global Managed Services customer base. Your primary focus will be on ensuring superior customer experience, proactive delivery, stakeholder alignment, and operational excellence to meet SLA compliance, customer satisfaction, and revenue realization targets. **Key Responsibilities:** - Manage overall Service Delivery performance for global customers, ensuring SLA adherence and service excellence. - Act as the customer advocate, ensuring expectations are clearly understood and met. - Drive key OKRs and KPIs including SLA compliance, CSAT, quality assurance, cost efficienc...

Role Overview: As a Product Engineer Owner at Entrext, you will be responsible for the end-to-end process of developing and managing a micro-SaaS product. This includes generating and refining product ideas, conducting rapid validation, defining product roadmap and features, collaborating with engineering and design teams, launching the product, measuring key metrics, iterating based on data and feedback, owning the product's P&L, collaborating with other teams to scale, and taking ownership of the product's success. Key Responsibilities: - Generate and refine product ideas aligned with the company's vision and market opportunity. - Conduct rapid validation through market research, customer ...

Job Title: Senior Customer Success Manager Location: Pune (Onsite) Shift: US Shift About SMS-Magic: Founded over 15 years ago, SMS-Magic is a global leader in messaging solutions for businesses of all sizes, from SMBs to enterprise clients across industries including contact centers, financial services, education, retail, staffing, and wellness. Our mission: deliver the most advanced, simple-to-use messaging platform that empowers businesses to focus on the personal touch that sets them apart. Learn more at: beconversive.com | sms-magic.com | Conversive.ai Role Overview: As a Senior Customer Success Manager (CSM), you will be the trusted partner and voice of SMS-Magic for your clients, ensur...

**Job Description** As a Product Engineer Owner at Entrext, you will have the exciting opportunity to take end-to-end responsibility for one of our micro-SaaS product concepts. Your role will involve generating and refining product ideas aligned with the company's vision and market opportunity. You will conduct rapid validation through market research, customer interviews, and MVP testing. Additionally, you will define the product roadmap, features, UX/UI, and metrics, working closely with engineering and design teams to quickly build and deploy the MVP. Once launched, you will measure key metrics such as activation, retention, and revenue, iterating based on data and feedback. As the owner ...

Responsibilities: * Manage customer success through focus on retention & growth * Maximize revenue via upselling & renewals * Handle calls with technical expertise & feedback collection Work from home Sales incentives Performance bonus Provident fund Career break/sabbatical Disability inclusion hiring program

Client Onboarding : Ensure a smooth and structured onboarding experience for new clients. Build trust and long- term relationships through regular engagement. Customer Training : Conduct product walkthroughs and training sessions. Need Analysis : Understand and evaluate customer requirements to provide tailored solutions. Upsell & Renewals : Drive product upgrades and renewals to meet quarterly and annual targets. Reporting : Share monthly/quarterly reports and insights with clients to track performance. Cross-functional Collaboration : Work closely with sales, product, and support teams to resolve issues.

Role & responsibilities Own the end-to-end customer retention charter across Paytm Moneys investing products. Drive user reactivation, engagement, and lifecycle marketing to maximize LTV and reduce churn. Key Responsibilities • Design and execute retention journeys across email, push, WhatsApp, and in-app channels. • Analyze churn, build cohorts, and develop campaigns to increase repeat engagement. • Partner with product and data teams to implement trigger-based reactivation programs. • Own retention metrics such as repeat transaction rate, churn %, and user stickiness. • Test and optimize communication strategies using A/B frameworks. • Drive customer insights to build long-term engagement ...

Project Name myBiz by MakeMyTrip Position Sr. Executive Payroll Off Roll Education Minimum Graduate Employment type 5.5 days per week Job Description At MakeMyTrip, our client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain our clients accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! Objective...

Job Title: Manager Marketing Analytics & CRM Location: Kolkata (Head Office) Role Summary: We are seeking a sharp, consumer-obsessed Marketing Analytics & CRM Manager who can translate behavioral data into meaningful business actions. This is a strategic role responsible for driving insight-led marketing, owning the CRM function, and building a strong data-backed feedback loop for all key marketing and customer initiatives. The ideal candidate will combine analytical depth with a strong understanding of consumer behavior and business dynamics in a modern retail environment. Key Responsibilities: Consumer & Behavioral Analytics: • Analyze customer cohorts, purchase journeys, and behavioral pa...