71 Churn Management Jobs

The Digital Solution Advisor (DSA) at HighRadius is an integral part of the front-end sales and account management team, collaborating closely with the Account Executive (AE) in engaging with prospects and customers on a daily basis. As a DSA, your main objective is to achieve sales quota targets and effectively guide deals through various sales stages towards closure, ensuring customer satisfaction, renewals, and minimizing churn. At HighRadius, we adhere to an End-to-End Sales and Customer Management Process, employing a Two-in-a-Box model where the DSA and Account Executive work together in all interactions with prospects and customers. This process involves several key stages, including initial connection and prospecting, understanding customer needs, demonstrating the value of HighRadius products, aligning with stakeholders, contract preparation, renewal, churn risk management, escalation handling, negotiation, and deal closure. Responsibilities: - Collaborate with the Account Executive to progress deals through the sales pipeline. - Engage with prospects and customers on a daily basis to ensure their needs are met. - Gather requirements and qualify customers through systematic business analysis. - Conduct product demonstrations targeting Finance department personnel at Fortune 1,000 companies. - Develop detailed Cost Benefit ROI and Business Case models. - Formulate strategies to outperform competitors and successfully close deals. - Focus on churn management to enhance customer satisfaction. - Analyze customer tickets and coordinate with relevant departments for prompt issue resolution. - Handle contract negotiations and renewals proactively to prevent churn. Requirements: - Previous experience in Sales, Business Development, Pre-Sales, Consulting, or Customer Success roles. - Proficiency in ERP software and/or cloud computing is advantageous. - Ideally, possess 3-10 years of relevant work experience. - An MBA and undergraduate degree from reputable institutions is a plus. - Experience in consultative sales with North American or European clients is beneficial. - Knowledge of Accounts Receivable processes is advantageous. Soft Skills: - Exceptional organizational skills and self-motivation. - Strong communication and presentation abilities. - Comfortable engaging with executives at Fortune 1,000 companies. - Team-oriented with the capability to work effectively in a distributed environment. - Demonstrates high integrity and credibility in all interactions. - Possesses a sharp intellect and commercial acumen. - Maintains a steadfast focus on achieving results and targets.,

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Role & responsibilities 5+ years of experience in product management and/or Account Management Experience reporting to C-level executives Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure Excellent human relations skills and ability to assist and obtain the support of others Ability to manage multiple, ever-changing priorities and situations Excellent written and oral communication ENGLISH skills Excellent interpersonal skills are non-negotiable in this role Experience working in Agencies will be useful, especially if IT or HR driven Excellent organizational skills needed to manage over 15 accounts (and growing!) Ability to work well in a multicultural team Mandatory Requirement: International work experience or Completed bachelors/ masters outside India *others refrain from applying.

Role & responsibilities 5+ years of experience in product management and/or Account Management Experience reporting to C-level executives Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure Excellent human relations skills and ability to assist and obtain the support of others Ability to manage multiple, ever-changing priorities and situations Excellent written and oral communication ENGLISH skills Excellent interpersonal skills are non-negotiable in this role Experience working in Agencies will be useful, especially if IT or HR driven Excellent organizational skills needed to manage over 15 accounts (and growing!) Ability to work well in a multicultural team Preferred candidate profile : International work experience Completed bachelors/ masters outside India *others refrain from applying.

Join Truein as a Customer Success Manager to drive product adoption, client retention, and revenue growth for enterprise and mid-market customers. Lead onboarding, training, upselling, and customer advocacy. 5+ yrs SaaS experience required. Health insurance

Job Summary: We are looking for a proactive and passionate Customer Success Associate to ensure customers derive maximum value from our product. From the moment a user signs up for a free trial, you'll be their trusted guidehelping them adopt the platform, solving their problems, and ensuring they convert to loyal, paying customers. Your goal is not just satisfaction, but delight. Key Responsibilities: Become a product expert and educate customers on its value and use cases Guide free trial users through their first 6090 days to maximize conversions Reduce churn and ensure long-term customer retention Drive product usage depth and frequency among users Maintain and improve customer health metrics (e.g., NPS, engagement, testimonials) Collect user feedback to improve product and customer experience Collaborate with product and business teams to align on customer insights Maintain accurate customer data in CRM and internal dashboards Lead onboarding, training, and post-sales support interactions Contribute to building long-term, value-based customer relationships

Job Title: Sales Manager Retention Company: Vitel Global Communications Pvt Ltd Location: Hyderabad, India About Us: Vitel Global Communications is a leading VoIP solutions provider, serving businesses across the USA, UK, Canada, and other global markets. We deliver scalable, cost-effective communication services tailored for B2B clients. Role Overview: We are seeking an experienced Sales Manager with a strong background in customer retention, B2B sales , and international client management to lead our retention efforts and manage a high-performing team. Key Responsibilities: Drive customer retention strategies to reduce churn and increase client lifetime value. Manage and grow relationships with international B2B clients. Lead and mentor a retention-focused sales team, setting clear goals and performance metrics. Analyze customer data and feedback to proactively address risks and improve satisfaction. Collaborate with sales, support, and product teams to enhance the overall customer journey. Track and report on key metrics like churn rate, CLTV, CSAT, and NPS. Requirements: 5+ years in B2B sales, customer retention, or account managementpreferably in telecom or SaaS. Proven experience handling international clients (USA, UK, Canada preferred). Prior team leadership experience is essential. Proficiency in CRM tools like Salesforce or Zoho. Excellent communication, analytical, and problem-solving skills. Bachelor’s degree required; MBA is a plus. Interested can share your updated resume to akhil@vitelglobal.com, 9573584606

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment . The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity , driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background , prior sales experience , and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team , Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Job Title: Senior Customer Success Manager US B2B SaaS (Enterprise Accounts) Location: Bangalore (HSR Layout) Mode of Work: Work from Office Experience: 5+ years (Minimum 5+ years in US B2B SaaS, handling enterprise accounts and managing CSMs) Employment Type: Full-time, On-role We are looking for an experienced Senior Customer Success Manager to lead enterprise-level customer success initiatives, ensuring high engagement, retention, and growth with our US-based B2B SaaS customers in the insurance domain. This role requires hands-on client management along with leading a small team of CSMs. Key Responsibilities: Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ensuring long-term success and value realization. Lead and mentor a small team of 3-4 Customer Success Managers. Manage onboarding, adoption, retention, and expansion initiatives for enterprise US clients. Conduct regular executive syncs, QBRs, and proactive engagement to maintain stakeholder alignment and account health. Identify and drive upsell and cross-sell opportunities in partnership with Sales. Collaborate with Product, Sales, and Operations teams to improve customer experience and influence the product roadmap with feedback. Act as a trusted advisor for US clients in regulated industries (insurance/financial services). Lead strategic customer programs like referrals, case studies, and co-marketing initiatives. Plan and host customer events (executive dinners, micro-events) alongside Sales. Operate with agility in a fast-paced, high-growth startup environment (Series A/B/C/D).. Key Requirements: Minimum 5+ years total experience , with at least 5 + years in Customer Success / Account Management for US B2B SaaS. Strong experience handling mid to large enterprise customers in the US (Insurance, Regulated Industries preferred). Proven track record managing enterprise deal sizes ($60K-$200K+ ACV). Hands-on experience in SaaS onboarding, renewals, adoption, and advocacy. Experience managing and mentoring Customer Success teams (3-4 direct reports). Strong stakeholder management and communication skills with US-based executive stakeholders. Familiarity with SaaS metrics, CRM tools, and success platforms (HubSpot, Gainsight, Salesforce, etc.). Customer-obsessed mindset with ownership and accountability in fast-paced environments. Preferably from startups with a US focus, regulated industry domain (Insurance, HealthTech, FinTech), and Series B/C/D growth stage. Preferred Background: B2B SaaS (US Market) AI-driven SaaS / Insurtech Fast-growing startups Experience with US customers in Insurance, Healthcare, Fintech Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, youll help clients thrive while contributing to the companys long-term success. Were looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If youre passionate about building relationships and driving impact, this is your chance to shine. Responsibilities: Seller Onboarding & Training: Drive end-to-end seller onboarding, nurture potential leads, and deliver structured product training to ensure seamless adoption. Retention & Churn Analysis: Identify and address seller churn by analyzing uninstallation insights, engaging via preferred channels, and providing tailored retention strategies. Subscription Renewals & Account Management: Foster strong relationships with paid sellers to ensure subscription renewals and enhance their platform experience. Real-Time Engagement & Support: Monitor new installations/uninstallations via CRM, initiate timely follow-ups, and provide instant support via integrated helpdesk solutions. Lead Conversion: Develop a pipeline by transitioning free, trial, and expired-license users to paid subscriptions through proactive engagement. Multi-Channel Outreach: Connect with sellers via email, calls or preferred channels to enhance engagement and accelerate activation. Trial Period Optimization: Provide dedicated support during the trial to ensure successful onboarding and first-payment conversion. Revenue Growth: Drive Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), and one-time sales through strategic seller engagement. Proactive Lead Handling: Manage inbound queries, initiate real-time engagement with active visitors, and optimize conversion strategies. Upselling & Cross-Selling: Promote additional apps and managed services using case studies and consultative selling. Lead Monitoring & CRM Management: Track and follow up on CRM leads to enhance conversion rates and streamline the sales funnel. Support & Issue Resolution: Handle support tickets, minimize escalations, and collaborate with developers for real-time issue resolution. Product Feedback & Enhancement: Gather seller insights, log product improvement requests, and collaborate with internal teams for continuous optimization. Customer Satisfaction & Advocacy: Ensure exceptional seller experience through proactive engagement, issue resolution, and review generation. Performance & Time Management: Optimize daily productivity by effectively managing chat support, outreach, and engagement activities. Requirements: 2 to 5 years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms.

Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making.

Regional Service Consultant Job Description Inviting dynamic and experienced relationship managers to be part of our team at Entab Infotech Pvt. Ltd. We are looking for an experienced Regional Service Consultant , who is passionate about enhancing our customer experience and dedicated to fostering a positive customer experience. If you are an empathetic individual, willing to put yourself in our customers shoes, and passionate about solving their issues for the best possible experience, youre the perfect match for us. We provide a competitive compensation package, including perks and opportunities for career advancement. We are committed to diversity and equal opportunities and encourage candidates from all backgrounds to submit their applications. Your role Actively establish and maintain positive relationships with existing clients by providing exceptional customer service, listening to their needs, and addressing their concerns. Manage client accounts and act as the key point of contact from the company. Conduct in-depth market research and analysis to understand the client's needs, preferences and trends in the industry. Collaborate across departments such as sales, marketing and product development to ensure that the client's needs are being met. Generate new business and revenue opportunities through cross-selling and upselling. Your responsibilities Identify client demands and develop strategies to meet them. Find key personnel in client companies to establish profitable relationships. Approach potential customers to cultivate fruitful relationships. Support high-quality sales, supply and customer service operations. Required skills and qualifications At least 2 years of experience in customer service, sales, account management or a related field. Excellent analytical skills and can analyse data and market trends to identify business opportunities and make informed decisions. Ability to build and maintain positive relationships with clients, demonstrate empathy and manage conflicts effectively. Fluent in English, Hindi and at least one regional language. Possess a sense of customer service and are a team-oriented individual. Preferred skills and qualifications Bachelor's degree in business, finance, marketing or related fields. Proven experience in customer-facing roles like customer service or sales. Relevant certifications such as Certified Customer Experience Professional (CCEP), Certified Financial Planner (CFP). Familiarity with customer relationship management (CRM) software. Strong interpersonal, problem-solving and negotiation skills. Excellent communication skills, both written and verbal. Strong organisational and planning skills. Willingness to travel for client meetings and conferences when required.

Job Description: Sportstech is on the lookout for a dynamic, results-driven Subscription Growth & Retention Manager to elevate the performance of the Sportstech Live App . Your key mission will be to maximize subscriber conversion, engagement, and retention, transforming every Sportstech device sale into a long-term active subscription. This is an exciting opportunity to work at the intersection of product marketing, data analytics, and user experience, optimizing the app lifecycle from onboarding to engagement and renewal. Key Responsibilities: Conversion Rate Optimization (CRO): Increase trial-to-subscription and visitor-to-subscriber conversion through targeted tests, messaging, and pricing strategies. Onboarding & Lifecycle Journeys: Design, test, and implement onboarding flows that drive early engagement and habit formation. Retention & Churn Analysis: Monitor user behavior, identify churn risks, and build interventions (e.g., email, in-app nudges, loyalty triggers). Experimentation: Develop A/B and multivariate tests across paywalls, push notifications, banners, app flows, and CRM touchpoints. Cross-Channel Campaigns: Plan and execute subscription-focused lifecycle campaigns via email, in-app messaging, and push. Insights & Reporting: Own key metrics such as conversion rate, churn, LTV, win-back, and renewal rate. Regularly report findings to stakeholders. Collaboration: Work closely with Product, Creative, Customer Success, and Data teams to bring impactful subscription journeys to life. App Store Optimization (ASO): Support app listing strategies to maximize organic app downloads and impressions. Competitor Benchmarking: Stay informed on subscription best practices in connected fitness and digital health. Required Skills & Experience: 4+ years of experience in subscription growth , lifecycle marketing , CRM , or digital product optimization . Strong understanding of user behavior , digital marketing funnels , and conversion metrics . Hands-on experience with A/B testing tools (e.g., Firebase , Amplitude , Optimizely ). Strong data analysis skills: Comfortable using SQL , Excel , or analytics platforms to generate insights. Experience working with lifecycle tools like Braze , Iterable , Leanplum , or similar. Familiarity with freemium or trial-to-paid subscription models. Bonus: Experience in fitness , wellness , or consumer app environments. Excellent communication , project management , and collaboration skills . Bonus Skills: UX/UI sensitivity and ability to collaborate with design teams. Knowledge of gamification , loyalty features , or habit-forming frameworks . Experience in international markets and localization strategies .

DepartmentFIG (ROMG) Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels.Key Responsibilities: Handle customer service operations via phone, email, and social media.Manage data entry, data handling, and reporting tasks efficiently.Support churn management and data management activities.Coordinate with internal teams to resolve customer issues and escalations.Requirements: Proven experience in external and internal customer service.Proficiency in MS Office and strong data management skills.Ability to communicate fluently in English, Hindi, and Marathi.Must be a local resident of Pune.Must own a two-wheeler.2 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot customer issues related to our SaaS product and provide appropriate solutions Maintain customer satisfaction by timely resolution of customer issues Document customer interactions and escalate issues to relevant teams as necessary Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures Requirements: Proven experience in a customer support role, preferably in a SaaS or technology-related field Strong written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Ability to troubleshoot technical problems and provide solutions Excellent problem-solving and analytical skills Strong attention to detail

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 5+ years in US Process Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 5 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

SHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT) WORK FROM OFFICE -GURUGRAM - MON-FRI Position - Customer Success Manager - Channel Partner QuickLaunch QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions and companies such as Jenzabar, Unifyed, OculusIT, New Mexico State University, Colorado Community College System, BlackBeltHelp trust QuickLaunch to protect and manage over 2,000,000 identities and integration to over 3,000 applications such as Salesforce, Adobe Creative Cloud, Box, Canvas, Blackboard, G Suite and Office 365. Website: http://www.quicklaunchsso.com/ Primary Responsibilities : Own a portfolio of ~200 strategic portfolio channel partner accounts (includes top Educational Institutions mainly in North America) worth ~$5M Be the primary owner of the post-sales process (including kick-off, launch, QBRs, renewal, upsell, collections, invoicing) and lead a cross functional team of sales, implementation, learner support and product resources to help the customer start strong from day one Drive account growth through upsells and renewals in coordination with channel partners Analyze product gaps through interactions with customers and route it back internally Develop a deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Drive key metrics like NPS, engagement, completion and learner satisfaction by helping customers organize awareness campaigns, info-sessions, webinars and analyze metrics and data to identify gaps Responsible for all aspects of renewal including but not limited to payment update, upselling and upgrade processes. Includes aspects of internal pricing, managing channel partner commission, channel partner relationships Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) with Customers, specifically Customer Advisory Board(CAB) members to review and analyze statistics, metrics, and provide recommendations Drive periodic communication coordinating with marketing to channel accounts about QuickLaunch products Act as an escalation point to drive problem resolutions in a timely and proactive manner Identify at-risk renewals and deliver on customer remediation plan Should be able to create Statement of Work basis the pricing sheet for the product making sure that cost v/s revenue factors are well taken care off Build positive relationships with the key contacts, within each of your client accounts. Get to know as much about them as possible e.g. birthday, hobbies, family etc. Required Skills & Experience: 8 to 10 years of experience Excellent communication skills are a must, ability to clearly communicate with western clients Experience working with US clients, will be highly regarded Good skills in MS Office. Excel, PowerPoint and Word Working knowledge of CRM Systems will be highly regarded. Salesforce.com would be a plus A good attitude, and ability to build relationships with a variety of different personality types Relational intelligence. Relationship building. Discernment.

Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent. Responsibilities: 1. Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights. 2. Employer Branding Strategy: Work closely with clients to develop effective employer branding strategies. Provide insights and recommendations based on industry best practices and market trends. Assist in the creation of compelling employer branding campaigns and materials. 3. Project Coordination: Collaborate with internal teams (design, content, marketing, etc.) to execute client projects. Coordinate timelines, deliverables, and resources to ensure timely and successful project completion. 4. Campaign Execution and Analysis: Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.). Monitor campaign performance and conduct regular analysis. Requirements: Proven 4 + years in client servicing, account management, or a related role. Strong understanding of employer branding concepts, including EVP, candidate experience, and employer value proposition. Excellent communication and presentation skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with excellent organizational and time-management abilities.

Human Resources/JD Tikona Infinet Ltd. Job Description Retention- Team Lead Position Department Reporting Experience Band Education Enterprise Support Department Head Min : 2 yrs, Max: 6 yrs B.TECH / MBA KEY RESULT AREAS : • Customer Retention Efforts: Lead and oversee the team's efforts to retain customers who have submitted termination requests. This includes direct communication with customers, understanding their reasons for leaving, and offering appropriate solutions or incentives to encourage them to stay. • • • Churn Reason Analysis: Conduct thorough analysis of churn reasons to identify recurring trends and areas for improvement in service delivery, customer support, or product offerings. Develop and implement action plans based on these findings. Termination Request Management: Establish a robust process for capturing termination requests, meticulously documenting the reasons for termination, and recording all efforts made to retain the customer. Management Reporting: Prepare regular management reports in Excel, providing key metrics on retention rates, churn drivers, and the effectiveness of retention initiatives. This includes reports on Net additions of links & revenue. • • Churn Analysis and Reporting: Conduct detailed churn analysis, present findings on Net addition of links & revenue, identify areas of concern, and propose actionable improvement measures. Collaboration: Work closely with other departments (e.g., Sales, Customer Support, Network Operations) to address customer issues and implement retention strategies. Qualification & Experience: • Graduate with minimum of 2 years of proven experience in customer retention within an ISP (Internet Service Provider) organization is highly preferred. • • Strong understanding of Internet Leased Line and MPLS services is a plus. Good knowledge & experience in Microsoft Excel, including advanced functions and data analysis tools (e.g., pivot tables, charts, formulas). • • • • Proficiency in Microsoft PowerPoint for creating and delivering management presentations. Excellent communication, interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Tuesday, January 07, 2025 Page 1 Human Resources/JD Tikona Infinet Ltd. Key Skills: • • • • • • • Customer Retention Churn Analysis Data Analysis Microsoft Excel (Advanced) Microsoft PowerPoint Communication (Written and Verbal) Problem-Solving Notes : Any exception to the above to be approved by COO-TIL/Head HR Tuesday, January 07, 2025 Page 2 Human Resources/JD Tikona Infinet Ltd. Tuesday, January 07, 2025 Page 3

We are looking for an experienced Team Lead for managing desk Account Managers focused on building and driving a strong retention-focused strategy, reduce churn, and uncover upsell and cross-sell opportunities within existing accounts. This role is critical to strengthening long-term customer relationships. Responsibility: Team Leadership & Development: Lead, coach, and manage a team of 20 Desk Account Managers. Set and monitor KPIs around Customer Retention, Revenue Protection, Upsell pipeline, and Account Health scores. Drive daily huddles, pipeline reviews, and regular performance check-ins to ensure team success. Retention & Churn Reduction: Build and execute customer engagement strategies that focus on proactive retention & contract renewals etc Analyze usage trends, support tickets, and network quality data to pre-emptively resolve issues that may lead to churn. Implement feedback loops with Customer Service, Technical Support, and Network Ops to improve customer experience. Account Expansion & Lead Generation: Enable Desk Account Managers to nurture warm leads for product upgrades. Operational Excellence: Monitor customer lifecycle metrics and provide regular reporting on churn, NPS, and revenue impact. Cross-functional Alignment: Partner with Field Sales, Technical Support, and Product teams to ensure customer issues are quickly resolved. Experience: 7-10 years of relevant experience in Customer Experience (Domain Retention, Account Management) Skills Required: Understanding customer issues Excellent Excel Skills Retention Skills Account Management 6-9 yrs. of experience and knowledge in customer experience partnerships with co-workers and build relationships with stakeholders

Responsibilities: * Monitor churn rates & identify at-risk customers * Develop strategies to reduce attrition * Collaborate with cross-functional teams on retention initiatives Provident fund

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

Currently we are looking-: Lead Customer Success Journey Manager for another AI Vertical. https://vjal.ai/- Join one of the world's leading AI training and services companies, renowned for delivering over 100 in-person workshops to more than 7,000 C-suite executives worldwide, including those from numerous blue-chip companies. We offer hands-on experience with various AI tools, providing training in the use of Generative AI tools to boost productivity Summary of Job: The Lead Customer Journey Manager is responsible for managing the end-to-end customer lifecycle , from onboarding new clients to retaining and growing relationships. This role involves close collaboration with Customer Service and Tech teams to enable smooth, rewarding customer journeys, identify gaps, implement solutions, and drive Surveys, feedback Job Responsibilities: Serve as the primary point of contact for customers and manage their end-to-end lifecycle. Facilitate a seamless onboarding process to help customers get up and running successfully. Develop and maintain strong, long-term relationships with customers through regular engagement and communication . Collaborative coordination with Customer Service and Tech teams to promptly resolve issues and address customer concerns. Identify bottlenecks or gaps in the customer experience by analyzing key interaction points. Implement solutions and process improvements to enable a smooth and rewarding customer journey. Prepare and share customer-specific dashboards and reports to track progress and performance. Gather customer feedback through surveys and direct conversations; analyze this data to extract actionable insights and guide ongoing enhancements and innovations (using tools like CSAT and NPS). Job Knowledge (Prerequisite) Proven experience in Customer Success, Client Servicing, or Account Management. Ability to collaborate with cross-functional teams (Customer Service, Tech, Product) to efficiently resolve customer issues. Ability to analyse customer data and extract actionable insights for retention and customer satisfaction. Familiarity with software and customer engagement tools. Ability to manage multiple accounts and priorities while retaining strong attention to detail. A customer-centric approach , passionate about delivering a great customer experience Skill Set Client Relationship Management Collaborative Teamwork and Cross-Functional Coordination Data Analysis and Report Generation Time Management and Ability to Handle Multiple Priorities Customer-centric Mindset with a Passion for Customer Satisfaction Proactivity and Initiative in Identifying Improvement Opportunities Education Qualification & Experience Bachelor's degree in Business Administration, Marketing, Communication, or related discipline Certifications in Customer Success, Client Servicing, or related programs (such as Customer Success Manager certifications) are a plus. 3 to 5 years of Experience Proven track record of improving customer experiences, preferably with a strong emphasis on digital journeys. Interested applicants, please feel free to connect. Regards, Hema Chauhan Human Resources Phone : 9971389200 Email: hema.chauhan@teams.apeejay.edu

Responsible for the end-to-end process of customer facing Retention activity at Circles. Churn Management MIS, Collection, retrieval of boxes & assets. The Retention Manager is responsible for strategy implementation of the customer retention agenda. Required Candidate profile Preferred only from Telecom/ ISP/ Internet domain. Must have good critical thinking skills and exercise sound judgment