125 Churn Management Jobs

Job Title: Customer Success Analyst Location: India Employment Type: Full-Time Experience Level: Mid-Level (Minimum 2 Years Experience) Reports to: Head of Customer Success About Us Raindrop Systems Inc. is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, Raindrop rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. At Raindrop We're passionate about helping our customers succeed and are looking for a dedicated Customer Success Analyst to join our team and help drive user satisfaction, retention, and long-term growth. Role Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies. ________________________________________ Key Responsibilities • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. • Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). • Monitor key customer health metrics and take action on churn risks or upsell opportunities. • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. • Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. ________________________________________ Requirements • Bachelor’s degree in business, Communications, Marketing, or related field. • 2+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. • Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. • Proven ability to craft engaging and strategic customer success emails and campaigns. • Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. • Experience with HubSpot CRM or similar tools is highly preferred. • Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. • Will be working US Pacific Standard Time.

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor / Business Partner. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 5 - 8 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6.30 PM to 3.30 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) - you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Key Responsibilities: Work across our VIP customer base, managing all products/solutions across the customers IRIS portfolio. Develop a trusted advisor relationship with customers to identify and guide them to their goals Oversea the customer onboarding process and move quickly to achieve value Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy. Manage numerous Customers concurrently and strategically, typically each client will spend in excess of 50,000. Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities. Act as the primary point of contact for the customer and coordinate the deployment of IRIS resources to address the customer’s issues, including managing escalations Conduct regular on and off-site meetings to understand and discuss the customer’s business requirements or issues and explore how we can help address and resolve these issues. Serve as the ‘voice of the customer’ and provide feedback on how IRIS can better serve them to maximise customer success and retention Maintain a deep understanding of our product and help customers adopt the most relevant features/functionality for their specific requirements. You will be expected to keep developing your product knowledge. Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices Use Customer Tracker dashboard to aid assessment of Customer Health and subsequent calls to action. Complete Customer Success Plans for each client and partner to then drive and deliver to the plan. Create Calls to Action within Gainsight to ensure outstanding items are addressed. Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager). Join the onboarding process and ensure a Go Live Review is completed. Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas. Discuss our NPS process with the clients and ensure they are aware of other surveys we carry out. • Understand and follow the escalation process for each function, in order to escalate issues for the benefit of the client or partner. Have a deep understanding of the terms and conditions, subscriptions for each client and partner contracts, in order to achieve maximum value for the benefit of the client and IRIS. Ensure that you have a broad and good product knowledge of IRIS’s products and services, and their roadmaps in order to become a trusted advisor. Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen. Requirements: Experience: 4+ years in International Customer Success (Preferably US and UK) Education: Any Qualification Skills: 5+ years’ experience of client management, such as Customer Success, Account Management, or a related customer-facing discipline Self-starter who can work independently and be a team player Strong project management and organizational skills Excellent relationship building skills, including at senior levels Be able to prioritize tasks and manage your time in a fast-paced environment Excellent verbal and written communication skills, including business presentations Attention to detail is a must Resilience to keep going when faced with challenges Ability to learn new ideas and approaches quickly Good knowledge of product would be advantageous Willingness to work from the Chennai office (Nungambakkam) Comfortable with US Shift timing (6.30 PM – 3.30 AM) 2 Way Cab support will be provided (Pick Up and Drop) If you're passionate about Customer Success excellence and looking to grow in a dynamic international environment, apply now! Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity!

Key Deliverables Increase RMS through upselling, cross-selling, and churn management Manage customer lifecycle across Data, Voice, and Cloud portfolios Identify customer needs and align solutions based on infra and growth plans Provide competition insights and support product penetration strategy Role Responsibilities Collaborate with sales to close opportunities and deepen engagement Understand customer industry domains and evolving trends Navigate conversations to bridge business and technology needs Maintain account health through consultative relationship management

Key Deliverables Increase RMS through upselling, cross-selling, and churn management Manage customer lifecycle across Data, Voice, and Cloud portfolios Identify customer needs and align solutions based on infra and growth plans Provide competition insights and support product penetration strategy Role Responsibilities Collaborate with sales to close opportunities and deepen engagement Understand customer industry domains and evolving trends Navigate conversations to bridge business and technology needs Maintain account health through consultative relationship management

Role & responsibilities: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product and support. Strong presentation and training skills Customer-focused with a knack of identifying opportunities and solving problems. Preferred candidate profile: Excellent written and verbal communication skills specialist Good at MS Office, Word, PowerPoint, Excel Perks and Benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance

Key Responsibilities: Lead Generation & Conversion - Identify leads, give demos, and close deals. Onboarding - Guide new users through our features and ensure smooth setup. Customer Engagement - Stay in touch with customers, understand their problem, and build long term relationships. Retention & Growth - Work on renewals and upsell to existing customers. Feedback - Share customer feedback with Product & Engineering to shape the product roadmap. Qualifications: Bachelors degree (preferably in Business, Communications, or related fields). 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services. Fluent in English and Hindi Excellent communication, empathy, and client engagement skills. Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools). Strong problem-solving mindset with a love for helping customers succeed.

General Insurance company- Bangalore and Mumbai Process - Retention looking for min 2 year of exp in Sales/ Retention! salary up to 7 Lacs, 6 days of working, Shift Day any 2 days off.. Looking for Female Candidates

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

General Insurance company- Bangalore and Mumbai Process - Retention looking for min 2 year of exp in Sales/ Retention! salary up to 7 Lacs, 6 days of working, Shift Day any 2 days off.. Looking for Female Candidates

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

General Insurance company- Bangalore and Mumbai Process - Retention looking for min 2 year of exp in Sales/ Retention! salary up to 7 Lacs, 6 days of working, Shift Day any 2 days off.. Looking for Female Candidates

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

Process: Retention process Shift : any 9 hour shift between 9am - 9 pm 6 days working Week off : 1 rotational Minimum qualification : Graduation (mandatory) Experience: Min Graduate with 6 months of on paper experience Required Candidate profile Marathi knowledge compulsory. Basic English fluency required Salary : 17700 net take home +1300 language bonus = 19,000 Rounds of Interview : Amcat / Hr / Ops / Client Quality: Versant 3

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

Customer Success - Naukri (Zwayam) About the Role The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their technical and operational health and realize maximum value from their investment in Zwayam. As a trusted advisor, the CSM will build a track record in customer success through superb communication and extensive knowledge of the Zwayam Hire platform to ensure optimum leverage of key features for business requirements. The CSM strives to become the go-to person for customers on all Talent Acquisition events, processes, and optimizations. Key Responsibilities Serve as the primary point of contact for assigned customers, effectively managing relationships and expectations with multiple stakeholders across different functions to ensure alignment, trust, and success. Educate customers on how current and new product features drive their business growth and help them leverage the full functionality of the Zwayam platform. Proactively identify and drive customer retention, renewal, expansion, and upsell opportunities through deep understanding of their needs, usage patterns, and industry trends. Lead Quarterly Business Reviews (QBRs) to communicate account health, platform adoption, value delivered, and future growth plans. Act as the Voice of the Customer (VoC) by gathering feedback and collaborating cross-functionally with Sales, Product, Engineering, and Support teams to continuously improve products and services. Foster customer advocacy by improving CSAT and NPS, and securing referrals and testimonials. Analyze customer data and market insights to provide actionable recommendations that maximize customer ROI and platform adoption. Respond promptly and professionally to customer queries and requests, ensuring a positive customer experience. Understand and document customer requirements and specifications to tailor solutions effectively. Advocate for customers internally, facilitating smooth coordination between customers and Zwayam teams. Promote best practices and optimize customer usage to ensure ongoing value realization. Demonstrate empathy and a customer-first mindset in all interactions, building strong and trusted partnerships. Role Requirements 5+ years of experience in Customer Success or Customer Service in a SaaS company. Deep understanding of recruitment processes and experience in the recruitment domain is essential. Excellent organizational skills with the ability to manage multiple projects simultaneously. Strong problem-solving skills, taking a consultative approach to find the best solutions. Excellent verbal and written communication skills, able to explain complex issues simply and adapt tone to different audiences. Comfortable delivering presentations to groups of any size. Proficiency with Microsoft tools like Excel and PowerPoint. Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Freshdesk, Hubspot) is a plus. Knowledge of SQL, REST API, JSON, XML, or programming languages is an added advantage.

Hiring for a Customer Success Manager with leading firm in Mumbai. This is primarily a farming role focused on repeat client registration and long-term client retention. Strong communication skills. Drop cv at sarika.bhandari@acumont.com

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. About the Role We are looking for a Customer Success Manager (CSM) to own and grow relationships with customers using our cutting-edge assessment platform . As the key post-sales point of contact, you will ensure a seamless onboarding experience, drive platform adoption, deliver measurable value, and act as a trusted advisor to customers. You will also partner closely with Sales, Product, and other teams to advocate for customer needs, identify upsell opportunities, and help shape the future of our offering. This is a high-impact, customer-facing role requiring strong relationship management skills, strategic thinking, and a passion for delivering customer success. Key Responsibilities Customer Relationship Management: Build and maintain strong, long-lasting relationships with key customer stakeholders, ensuring high levels of satisfaction, engagement, and retention. Onboarding & Adoption: Lead customer onboarding, training, and adoption strategies to ensure successful and timely implementation of the platform. Engagement & Advocacy: Drive ongoing engagement with customers to ensure they are maximizing the platform’s value. Turn satisfied customers into enthusiastic advocates and reference accounts. Strategic Account Management: Develop a deep understanding of customer goals and KPIs. Deliver strategic account plans that align platform capabilities with business outcomes. Customer Retention & Growth: Identify opportunities for expansion, upsells, and renewals. Partner with Sales to support commercial conversations and close incremental business. Customer Health & Success Metrics: Monitor customer health, usage analytics, and satisfaction indicators. Proactively address risks of churn or disengagement. Customer Voice & Feedback: Act as the voice of the customer internally, sharing insights and feedback with Product, Engineering, and Leadership teams to influence roadmap and improvements. Onsite & Virtual Meetings: Conduct regular check-ins, QBRs, and onsite visits with key accounts to maintain strong executive relationships and drive success. Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Support to deliver a cohesive and seamless customer experience. Process & Playbook Development: Contribute to building scalable customer success processes, resources, and best practices. Qualifications 3 to 6 years of experience in Customer Success, Account Management, or related roles, preferably in SaaS or technology platforms. Strong understanding of customer lifecycle, account management, and value realization frameworks. Exceptional communication, presentation, and interpersonal skills. Ability to think strategically and execute tactically. Experience engaging with senior stakeholders (C-level, VP, TA lead etc.). Comfortable analyzing data and drawing actionable insights. Ability to travel for customer meetings and events (as needed). Experience with assessment, HR tech, or EdTech platforms is a strong plus.

Job Title : Manager - Customer Success Location: Salt Lake, Sector 5, Kolkata Shift Timings: 1:15pm to 10:30pm | Alt Saturdays till 6:30pm Employment Type: Full Time On-Site Industry: Telecommunications, Security and Managed IT Salary: Upto 12 LPA Who are we: Salescom Services, a subsidiary of ABI Business Services, owns & operates 2x separate Businesses with annual turnover past 5M current financial year & has been operating for over a decade. ABI, being the parent Company, does trading as V4One ( https://v4one.co.uk ) & also as V4 Consumer ( https://v4consumer.co.uk ) & both have been trading over a decade led by multi-functional teams & leadership. V4One is a full-service B2B technology provider offering Unified Communications, Cybersecurity, Managed IT, and Cloud Services to 1000+ SMEs across Britain. V4 Consumer is a licensed ISP delivering broadband, smart home tools, and connectivity solutions to 8000+ residential clients, growing by 500+ new customers monthly. We are recognized finalists at prestigious awards like the British Business Awards, ISPA, CRN Channel Awards, and the Great British Entrepreneur Awards. Role Description: As a Customer Success Manager, you will lead strategic efforts to retain existing customers, renew contracts, and win back former clients. This role demands a proactive mindset, strong commercial acumen, and a deep understanding of customer lifecycle management in the telecom sector. You will work closely with the board and cross-functional teams to design and execute retention strategies that align with business goals. Your success will be measured by customer longevity, renewal rates, and win-back conversions. Responsibilities: Customer Retention Strategy : Develop and implement retention campaigns to reduce churn and enhance customer loyalty. Contract Renewals: Manage end-of-term contract negotiations, ensuring timely renewals and upselling opportunities. Win-Back Initiatives: Identify and re-engage former customers through targeted outreach and customized offers. Customer Insights & Feedback: Analyze churn data, conduct exit interviews, and use insights to improve retention tactics. Cross-Functional Collaboration: Work with Sales, Customer Service, and Marketing to ensure seamless customer experience. Performance Monitoring: Track KPIs such as churn rate, renewal rate, and win-back success; report to senior leadership. CRM Management: Maintain accurate records of customer interactions, renewal status, and campaign outcomes. Must Have Skills: Proven experience in customer retention, renewals, or account management (preferably in telecom) Proven experience in a Leadership role. Strong negotiation and communication skills. Data-driven mindset with experience in churn analysis and customer segmentation. Ability to lead and motivate a small team or work independently. Familiarity with CRM platforms (e.g., Salesforce, Zoho, Freshdesk). Strategic thinking with a 'Business First' approach to decision-making. Good to Have Skills: Experience with loyalty programs or customer lifecycle marketing. Understanding of telecom billing and contract structures. Exposure to win-back campaigns and reactivation strategies. Knowledge of GDPR and customer data handling. Emotional intelligence and customer empathy. Benefits: Competitive salary, performance-based bonuses Health insurance for self and dependents Professional development and certifications Inclusive and collaborative work culture Cafe facilities and free drop services How to Apply: Send your resume and cover letter to puja.ganguly@salescom.in with the subject line' Manager - Customer Success. We are an equal opportunity employer and welcome candidates from all backgrounds.

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Ishani 9076592318