Director Of Sales - New Business Location: Pune Shift: 4 PM to 1 AM Region: EMEA & US Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition. Read more about us at: www.sms-magic.com Company Overview: Watch here Job Overview: As the Director of Sales at SMS Magic, you will play a pivotal role in driving business growth by engaging, winning, and retaining customers for our messaging solutions. Our approach emphasizes consultative selling, supported by cutting-edge sales tools across the entire funnel. Key responsibilities include building and leading a sales team in India, achieving ambitious sales targets, managing a pipeline of prospects, and forecasting performance with precision. Responsibilities: Sales Team Leadership: Build and lead a high-performing sales team, ensuring the achievement of a sales targets Pipeline Management: Develop and manage a robust pipeline of prospects to consistently deliver positive results. Forecasting Accuracy: Provide accurate monthly and quarterly performance forecasts, maintaining a 10-20% margin of error from actual bookings. Collaboration with Customer Success and Development Teams: Work closely with customer success and development teams to meet customer requirements effectively. Market Insights and Playbooks: Collaborate with the US-based VP Marketing to identify market opportunities, work with large/medium customers and partners, and create relevant sales playbooks and collaterals. Customer Engagement: Understand customer sales and marketing processes, providing consultancy on best messaging programs, and evangelize SMS Magic solutions. Ensure the team is able to generate their own leads to meet assigned quotas. Qualifications: Minimum 12+ years hands-on prior work experience with SaaS sales Prefer at least 6-8 years successfully running a sales organization (team) Love crushing goals and quotas We live, eat and breathe data and insights. We are a Analytics 2.0 company and it flows through our product, the way we run our company rhythms and monthly meetings. You should be a champion of Sales data and analysis. You should also be able to look at Customer s SMS Magic dashboard and make sense of what s happening - Which Campaigns are performing, who are their most responsive sales guys etc. Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but long term planning, quick and agile execution which can be measured on a day to day basis. Breather Customers - We are extremely customer centric and will go that extra mile to win a customer and more importantly woo them. This is our Core Value and we want the DoS to exhibit it aplenty. Self-starter, motivated individual - who can work alone and create an impact Strong team player - We have cross geographical teams and in different time zones - So we need leaders of men, who can coordinate and work with people across cultures, time zones and ethnicities. What working at SMS Magic Offers At SMS Magic, people growth is parallel to company s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients. We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. Plus, we offer The freedom and flexibility to handle your role in a way that s right for you Gain exposure to a dynamic and growing global business environment Exposure to innovative and cutting-edge technology and tools Scope to showcase one s analytical capabilities and make high impact contributions to Business teams Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as an industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we ll make our ambition to be the World s best Messaging Partner a reality.

Role: Software Developer About SMS Magic: Founded over 10 years, we ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition . If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply. Read mode about us at: www.sms-magic.com Skillsets Required: Good Programming, Debugging logical Skills Strong OOPS Concept High level of analytical and problem-solving skills Self-driven with an ability to work independently and take initiative Ready to contribute individually Good communication skills and fast learner Roles Responsibilities: Understanding the Product Technology Coding for New Products Troubleshoot in the existing products Need to do Technical Documentation, User Manuals, Estimates Clarify any ambiguity with the Product Manager Willing to do coding on any skills e.g. Python, Salesforce, PHP etc. Nice to Have: Demonstrable Project work of Web or Mobile application as a side gig or learning application Internship Project Scope - Demo able Educational Criteria: Branch: BE/ME/ MTECH (CS IT ) Mandatory Requirement: Through Out 60 % and Above Students must have done Coding in the past

Job Description: Sales Enablement Manager Location: Pune (Onsite) Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition . Read more about us at: https://beconversive.com/ https://www.sms-magic.com Company Overview: Here Position Overview We are seeking a dynamic Sales Enablement Manager to be the storytelling engine behind our sales team. This role will be pivotal in creating impactful sales materials, decks, and enablement assets that empower our sales and partner teams to close deals faster and smarter. The ideal candidate will possess a strong background in product marketing or sales enablement, with the ability to translate product capabilities into compelling customer value narratives. Roles and Responsibilities Develop engaging and persuasive sales and partner presentations tailored to various industries, customer journeys, and use cases. Build a suite of sales enablement assets , including pitch decks, battle cards, demo flows, one-pagers, and objection-handling frameworks. Partner closely with Product Marketing to turn product capabilities into value-driven sales narratives . Support GTM campaigns and new sales play rollouts , ensuring alignment across Sales, Marketing, and Product teams. Create and maintain a centralized sales asset library to ensure easy access to updated materials. Collaborate with Sales leadership, AEs, SDRs, and Partner teams to gather feedback, measure asset effectiveness, and optimize continuously. Design enablement playbooks, templates, and sales process documentation to support repeatable, scalable selling. Contribute to sales training initiatives by providing content and tools that support knowledge transfer and skill enhancement. Key Result Areas (KRAs) Sales conversion rate improvement in deals influenced by enablement assets. % adoption of decks, templates, and playbooks by sales and partner teams. Average reduction in sales cycle length (deal velocity) for opportunities supported by enablement initiatives. Qualifications and Skills Essential: Proven expertise in crafting compelling sales and partner decks , customer journey-aligned solution selling, and storytelling-driven messaging. Ability to develop industry-specific sales stories and narratives customized to varied platforms and audiences. Strong experience in building playbooks, enablement templates, objection-handling frameworks , and demo flows. Demonstrated ability to collaborate with cross-functional teams including Sales, Product, and Marketing. Technical Skills: Proficiency with tools like Gamma, Canva, ChatGPT , or similar content creation and enablement platforms. Desired: Deep understanding of B2B SaaS buying journeys and sales enablement best practices. Exposure to Consulting, CPaaS, messaging solutions, or CRM platforms . Hands-on experience in sales training, content management systems, and enablement analytics.

Job Title: Customer Support Engineer Job Overview: In this role, youll become an expert on our products which use the latest technologies and provide technical solution support to customers primarily through voice, ticketing system and screen sharing sessions. You will be responsible for performing basic investigation and troubleshooting to resolve customer issues quickly and effectively. Your customers may often include engineers and highly skilled technical people. Hence you will need to continuously develop your technical / troubleshooting skills by various means and keep yourself updated on our products. What will qualify you for this role? Essential: Excellent writing and verbal communication skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Education: Any Graduate - Preferred Key Responsibilities Provide technical assistance with software and best solutions based on customers requirements. Excellent knowledge of product. Resolve issues or provide information for customers via phone, chat, or email. Create and maintain tips and tricks solutions for online knowledgebase and websites. Resolve product issues in a timely manner using available resources Complete ownership of issues/cases and well versed in escalation protocols Work with engineering and Product Management teams for resolution of customer issues. What working at SMS Magic Offers? At SMS Magic, people growth is parallel to company s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients. We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. Plus, we offer The freedom and flexibility to handle your role in a way that s right for you Gain exposure to a dynamic and growing global business environment Exposure to innovative and cutting-edge technology and tools Scope to showcase one s analytical capabilities and make high impact contributions to Business teams Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we ll make our ambition to be the World s best Messaging Partner a reality. About SMS Magic: Founded over 10 years, we ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition . If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply. Read mode about us at: www.sms-magic.com

We are looking for an AI Ops Specialist to join the Founder s Office with a focused mandate to identify, implement, and govern non-tech AI automation across key business functions Sales, Marketing, HR, Customer Success, and Finance. This role is pivotal in transforming manual and repetitive processes through intelligent automation, ultimately improving productivity, reducing cost, and scaling operational efficiency across the company. You will act as the central point of coordination between business leaders and the product/engineering teams for AI adoption and performance tracking. Key Responsibilities AI Opportunity Discovery & Roadmap Creation: Conduct structured audits of business workflows to identify inefficiencies and automation opportunities. Collaborate with function heads across Sales, Marketing, HR, Finance, and Customer Success to gather AI use cases. Evaluate and prioritize initiatives based on impact, feasibility, and alignment with org priorities. Build and maintain a living AI Automation Roadmap with owners, timelines, and ROI expectations. Hands-on AI Implementation: Deploy and integrate no-code/low-code AI tools (e.g., ChatGPT, Zapier, Make, RPA bots) into team workflows. Enable business teams to adopt AI tools with minimal technical dependency. Lead UATs and pilots with internal teams before full-scale rollouts. Ensure successful change management and user training for AI adoption. Governance & Impact Tracking: Define and track KPIs such as: time saved, cost reduced, output scaled, errors avoided. Build dashboards and reports to showcase business impact of each initiative. Own monthly/quarterly reviews of all AI Ops projects with the Founder, COO, and function heads. Maintain a knowledge repository of playbooks, reusable workflows, and automation assets. Cross-Functional Communication & Alignment: Act as the central bridge between the business and engineering/product teams for automation needs. Translate business problems into automation solutions and vice versa. Communicate complex AI concepts in a simplified, outcome-oriented language for leadership. Present risk-benefit tradeoffs and scaling plans for AI initiatives to drive strategic alignment. Qualifications & Skills 4-6 years of experience in business operations, process improvement, internal consulting, or AI/automation roles. Strong exposure to no-code/low-code AI tools and platforms (ChatGPT, Zapier, Make, UiPath, etc.). Demonstrated experience in deploying AI or workflow automation in a business (non-engineering) setting. Analytical mindset with strong ability to measure and communicate business impact. Excellent stakeholder management and project ownership capability. Clear communicator who can align AI initiatives with business priorities and influence decision-makers.

SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we re looking for motivated and customer-oriented individuals to join our support team and help us provide exceptional service to our clients. Role Overview: As a Customer Support Executive at SMS Magic, you will assist clients with technical issues, respond to inquiries, and ensure smooth product adoption. You will work primarily with Salesforce, Zoho, and the SMS Magic Portal to provide timely, accurate support, ensuring an exceptional customer experience with our messaging solutions. Key Responsibilities: Customer Support: Handle inbound customer queries via email, chat, and phone, ensuring timely and accurate responses. Technical Troubleshooting: Address product-related issues, troubleshoot technical problems, and offer effective solutions using product knowledge and CRM tools (Salesforce/Zoho). CRM Case Management: Use ZohoDesk to log, manage, and resolve customer cases, ensuring efficient and prioritized resolution. Client Communication: Build and maintain strong client relationships, addressing needs and ensuring a positive customer experience. Escalation Handling: Escalate unresolved issues to senior support staff when necessary and ensure proper follow-up until resolution. Documentation: Maintain accurate customer records, document interactions, and contribute to internal knowledge bases. Key Requirements: Experience: 2-5 years of experience in customer support, preferably in a SaaS, B2B, or tech environment. CRM Proficiency: Experience using ZohoDesk for customer management and support ticketing. Communication Skills: Strong verbal and written communication skills, particularly when interacting with US-based clients. Problem-Solving: Proven ability to troubleshoot and resolve technical issues effectively. Tech-Savvy: Basic understanding of SaaS products and messaging solutions. Proactive Attitude: Ability to anticipate customer needs and deliver high-quality service. Education: A graduate degree, ideally in a technical or engineering-related field. Customer-Centric: Passion for delivering excellent customer service and helping clients succeed with our products. Why Join SMS Magic? Career Growth: Opportunities for continuous learning and career development in a fast-growing tech company. Competitive Compensation: Industry-standard salary, health insurance, and additional benefits.

Sales Development Manager (SDR Manager) Experience Level: 5 8 years Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition . Read more about us at: https://beconversive.com/ https://www.sms-magic.com Company Overview: Here Job Overview We re hiring a Sales Development Manager to build and lead our SDR function across both SMS Magic and Conversive. You ll drive outbound pipeline in the US region and support field/event-driven sales. Responsibilities include hiring, coaching, and managing SDRs; owning outbound execution; collaborating with sales/marketing to improve funnel conversions; managing inbound SDR activity; supporting event-based meeting bookings; recycling leads; and reporting performance. Technical / Functional Competencies Essential: 5 8 years B2B SaaS sales, with 2+ years managing SDR/BDR teams Proven ability to build and scale outbound SDR teams Strong outbound pipeline creation for the US region Experience with Salesforce and HubSpot Skilled with engagement tools (Outreach, Salesloft, Apollo) Comfortable managing dashboards, pipeline reports Experience with higher-end SMBs across industries Proficient in messaging frameworks, sequences, objection handling Strong coordination with marketing and sales Desired: Familiarity with SDR comp plans tied to pipeline/revenue Experience recycling old leads and re-engagement workflows Exposure to Salesforce ecosystem events (Dreamforce, World Tour) Comfort coordinating meeting pre-books for events/travel Inbound SDR management (MQL follow-up, routing) Key Responsibilities Team Building & Leadership Hire, onboard, and scale SDR team across both products Develop training programs for outreach, qualification, objection handling Design variable comp plans tied to pipeline/revenue Conduct regular 1:1s, call reviews, coaching sessions Outbound & Inbound Pipeline Generation Own outbound campaigns and top-of-funnel pipeline in the US Drive meeting bookings and pipeline for SMS Magic & Conversive Support inbound SDR execution for MQLs and form submissions Build re-engagement programs for old CRM leads Sales Support for Events & Field Travel Coordinate with field reps to pre-book meetings for events/travel Work with marketing/sales for event-specific prospect lists and cadences Ensure SDR support for sponsorships, conferences, field campaigns Collaboration & Alignment Partner with Marketing on lead quality, targeting, and messaging Work with AEs to define qualification criteria and optimize handoffs Share SDR insights with Product Marketing and RevOps Reporting & Process Optimization Track SDR KPIs: meetings booked, pipeline sourced, Conv. rates Manage dashboards in Salesforce and HubSpot Continuously refine playbooks, messaging, workflows Key Result Areas (KRAs) & Metrics Meetings Booked: Qualified meetings per SDR/month Pipeline Sourced: Pipeline generated by SDR team Conversion Rates: Outreach Meeting, MQL SQL, SQL Opportunity Ramp & Hiring: Time to hire/ramp new SDRs Recycled Leads: Pipeline contribution from old leads Event Support: Meetings booked around events Compensation-linked KPIs: Pipeline/revenue influence

Job Description: Partner Senior Account Executive Location: Pune (Onsite) Shift: 6:30 PM to 3:30 AM Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centres, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. Read more about us at: https://beconversive.com/ https://www.sms-magic.com Company Overview: Here Position Overview We are seeking a dynamic and results-driven professional to join our sales team. The ideal candidate will be responsible for identifying and qualifying leads, conducting discovery calls, delivering compelling product demonstrations, negotiating contracts, and closing deals. This role requires strong communication skills, international market exposure, and a strategic approach to sales. Roles and Responsibilities: Generate and qualify leads through various channels. Conduct discovery calls to understand client needs. Deliver tailored product demos and presentations. Lead contract negotiations and close deals. Expand business opportunities in international markets. Maintain sales records and contribute to forecasting. Requirements Qualifications and Skills: Bachelor's degree in Business, Marketing, or related field. 6-7 years of proven sales or business development experience. Strong communication, negotiation, relationship building , and presentation skills. Experience with CRM tools and sales reporting. International sales exposure is a plus. Self-motivated and target-oriented. Benefits What Working at SMS Magic Offers At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients. We offer: The freedom and flexibility to handle your role in a way that’s right for you. Exposure to a dynamic and growing global business environment. Access to innovative and cutting-edge technology and tools. Opportunities to showcase analytical capabilities and make high-impact contributions to business teams. A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.

Role & responsibilities Develop and nurture long-term, high-impact relationships with existing and potential partners. Manage strategic alliances with key partners, including Talkdesk, Microsoft, Salesforce, Zoho, and Vonage , across global and regional levels. Define partner program requirements and coordinate internal teams and resources to meet them effectively. Collaborate with sales teams to drive revenue growth through partner channels and joint go-to-market initiatives. Design and execute joint strategies, offerings, and campaigns with partners to generate qualified leads and new business opportunities. Stay informed on partner product roadmaps to identify early access and beta participation opportunities. Partner with marketing to create co-branded collateral, thought leadership content, and jointly hosted events and webinars. Represent SMS-Magic at partner conferences, summits, and events to strengthen relationships and promote brand visibility. Act as the primary liaison between SMS-Magic and its partners to ensure alignment on business priorities and mutual goals. Provide ongoing training and enablement support to partner sales teams on SMS-Magics solutions and value proposition. Lead partner-driven sales efforts, including pipeline management, forecasting, and performance tracking. Ensure partner compliance with contractual obligations and service level agreements in coordination with internal teams. Preferred candidate profile Education : Bachelor's degree in Business, Marketing, or a related field. Experience : 6+ years of experience in partner management, sales, or business development, preferably in SaaS or technology. Relationship Management : Proven ability to build and grow long-term strategic partnerships. Sales Acumen : Strong negotiation, presentation, and deal-closing skills. Strategic Thinking : Ability to create and implement effective partner growth strategies. Communication : Exceptional verbal and written communication skills. Tech Savvy : Proficiency with CRM platforms and sales enablement tools. Global Exposure : Experience working with international partners is a plus.

Job Overview: SMS Magic is a leading provider of messaging solutions for businesses. We help companies connect with their customers through SMS, WhatsApp, Facebook Messenger, and other popular messaging channels. We are looking for a highly motivated and experienced Head of Customer Support to lead our customer support team and ensure the delivery of excellent customer service to our clients. As the Head of Customer Support, you will be responsible for overseeing the day-to-day operations of the customer support team, ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams, including sales, marketing, engineering, and product management to ensure that customer needs and concerns are effectively communicated and addressed Roles & responsibilities Develop and implement customer support strategies to ensure excellent customer satisfaction Lead, mentor, and manage the customer support team Ensure that customer inquiries, concerns, and issues are addressed in a timely and efficient manner Analyze customer feedback and implement improvements to our customer support processes and procedures Collaborate with cross-functional teams to identify and address customer needs and concerns Create and maintain a knowledge base of common customer issues and resolutions Develop and maintain customer support metrics and reporting to measure customer satisfaction and team performance Build and maintain relationships with clients and stakeholders Continuously improve customer support processes and methodologies Identify and pursue business development opportunities Provide leadership and guidance to the customer support team Evaluate customer support team performance and make recommendations for improvements Ensure customer support best practices are followed and documented What will qualify you for this role?: To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. 12+ years of experience in customer support, with at least 5+ years in a leadership role Bachelor's degree in a related field, or equivalent experience Strong knowledge of customer support processes and methodologies Experience in leading and managing customer support teams Excellent communication and leadership skills Strong problem-solving and decision-making skills Proven track record of delivering excellent customer service and satisfaction Experience in building and maintaining client and stakeholder relationships Strong business acumen and ability to identify business development opportunities

Role Overview: We're seeking a dynamic, technically hands-on SW Technical Leader to own and scale our Partner Integration team for SMSMagic Conversive at our Pune office. You'll lead a group of Technical integration engineers, define our SDK/API strategy, and drive on-time delivery of reusable connectors across CRMs, CPaaS providers, and messaging channels, and collaborate on Go-To-Market (GTM) strategies to ensure the integration's success. Understand SaaS-based platforms, SDK development, and integration strategies, and have a strong orientation to assess feasibility and value propositions for partner collaborations. Key Responsibilities Team Leadership & Growth- Recruit and mentor a high-performing development team (both frontend and backend) of 610 integration engineers and contractors. Technical Strategy & Architecture- Define and evolve a modular SDK/API frameworkauthentication, messaging, voice, webhooks, embeddable widgets, compliance, and AI. SDK Enhancement- Lead the evolution of SMS Magic's SDK from Version 1.0 to Version 2.0, incorporating partner feedback, market trends, and best practices. Feature Integration- Introduce advanced features to the SDK, such as improved API interfaces, enhanced documentation, and streamlined developer tools. Delivery & Execution- Oversee end-to-end delivery of 810 connector projects per quarter (e.g., Salesforce, ActiveCampaign, Dialpad, RCS). Ensure 99.9% uptime SLAs. Cross-Functional Collaboration- Liaise with Product Management, DevOps, QA, and Customer Success to align roadmap, CI/CD pipelines, test automation, and support escalations. Process Optimization- Implement agile best practices, sprint planning, code reviews, and metrics-based performance tracking (velocity, defect escape rate, timetoonboard). Stakeholder Communication- Present roadmap status, risks, and wins to CTO and leadership; advocate for engineering needs and resource allocation. What will qualify you for this role?: Bachelor's or Master's in Computer Science or related. 7 + years of Core hands-on software engineering , with 3+ years leading integration and or platform efforts Strong expertise in Python, React.js, HTML/CSS, etc, deep knowledge of RESTful/ GraphQL APIs, microservices, OAuth2, webhooks, and SDK design. Proven track record of creating Technical components, Roadmaps, libraries, and shipping scalable connectors to CRMs (e.g., Salesforce, HubSpot, Zoho) and CPaaS/Messaging platforms (e.g, Twilio, Vonage, WhatsApp). Experience with containerization (Docker/Kubernetes), CI/CD (Jenkins/GitHub Actions), and test automation frameworks. Excellent communicator—comfortable presenting to C-level executives and inspiring the Global developer community. Strong bias for action with a continuousimprovement mindset and ability to thrive under shifting priorities. Great toHave Experience in compliance modules (TCPA, GDPR, HIPAA, DLT) and AI/ML integration for conversational flows. Prior involvement with public SDK or Developer Portal launches and opensource ecosystems. Familiarity with enterprise CTI protocols (SIP, WebRTC) and voicetoSMS fallback logic.

Job Overview As the Head of Sales - India Growth at SMS Magic, you will play a pivotal role in driving business growth by engaging, winning, and retaining customers for our messaging solutions. Our approach emphasizes consultative selling, supported by cutting-edge sales tools across the entire funnel. Your key responsibilities will include building and leading a high-performing sales team in India, achieving ambitious sales targets, managing a pipeline of prospects, and delivering accurate performance forecasts. Key Responsibilities Sales Leadership & Strategy Build and lead a high-performing sales team, ensuring the achievement of sales targets. Develop and implement sales strategies to drive revenue growth and market penetration. Provide accurate monthly and quarterly performance forecasts, maintaining a 10-20% margin of error from actual bookings. Pipeline & Customer Engagement Develop and manage a robust pipeline of prospects to consistently deliver positive results. Ensure the team actively generates leads to meet assigned quotas. Understand customer sales and marketing processes, providing consultation on the best messaging programs and evangelizing SMS Magic solutions. Collaboration & Market Insights Work closely with Customer Success and Development teams to meet customer requirements effectively. Collaborate with the US-based VP of Marketing to identify market opportunities, work with large/medium customers and partners, and create relevant sales playbooks and collaterals Requirements Qualifications & Skills 12+ years of hands-on experience in SaaS sales. Minimum 6-8 years of experience leading a sales team. Proven ability to crush goals and quotas consistently. Strong analytical and data-driven mindset ability to interpret sales data, track campaign performance, and assess team effectiveness. Agility and adaptability ability to plan long-term while executing short-term goals efficiently. Highly customer-centric – dedicated to winning and retaining customers through exceptional service and engagement. Self-starter and highly motivated – capable of working independently and creating an impact. Strong team player – experienced in coordinating with cross-geographical teams across different time zones and cultures Benefits What SMS Magic Offers? At SMS Magic, people growth goes hand in hand with the company’s growth. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a world-class CRM messaging company. Why Join Us? Freedom & Flexibility – Manage your role in a way that works best for you. Exposure to a dynamic & growing global business. Innovative technology & tools – Work with cutting-edge SaaS solutions. Opportunities for impactful contributions – Showcase your analytical skills and make a difference. Competitive compensation & rewards – Get recognized for your performance and contributions. Work-life balance – We support a healthy and happy lifestyle, inside and outside of work. At SMS Magic, we are committed to hiring and developing passionate professionals to achieve our goal of being the world’s best messaging partner

Job Description: Senior Partner Account Executive Location: Pune (Onsite) Shift: 6:30 PM to 3:30 AM Company Overview: Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition . Read more about us at: https://beconversive.com/ https://www.sms-magic.com Company Overview: Here Position Overview We are seeking a dynamic and results-driven professional to join our sales team. The ideal candidate will be responsible for identifying and qualifying leads, conducting discovery calls, delivering compelling product demonstrations, negotiating contracts, and closing deals. This role requires strong communication skills, international market exposure, and a strategic approach to sales. Roles and Responsibilities: Generate and qualify leads through various channels. Conduct discovery calls to understand client needs. Deliver tailored product demos and presentations. Lead contract negotiations and close deals. Expand business opportunities in international markets. Maintain sales records and contribute to forecasting. Qualifications and Skills: Bachelors degree in Business, Marketing, or related field. 6-7 years of proven sales or business development experience. Strong communication, negotiation, relationship building , and presentation skills. Experience with CRM tools and sales reporting. International sales exposure is a plus. Self-motivated and target-oriented. . What Working at SMS Magic Offers At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients. We offer: The freedom and flexibility to handle your role in a way that s right for you. Exposure to a dynamic and growing global business environment. Access to innovative and cutting-edge technology and tools. Opportunities to showcase analytical capabilities and make high-impact contributions to business teams. A competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.

Position Overview: SMS-Magic is seeking a dynamic and technically proficient QA Manager to lead the Quality Assurance function with a focus on test automation, DevSecOps integration, performance engineering, and security testing. The successful candidate will drive the quality strategy across the SDLC, ensuring scalable, secure, and high-performing software releases in a fast-paced SaaS environment. This leadership role demands a hands-on manager with a passion for quality, deep expertise in automation and security tooling, and experience in managing and mentoring cross-functional QA teams. The ideal candidate brings a strong understanding of modern CI/CD practices, containerization, and cloud infrastructure. Read more about us at https://www.sms-magic.com/ Key Responsibilities: 1. DevSecOps & Security Testing Integrate security testing at all stages of the CI/CD pipeline. Implement and manage security tools such as Burp Suite, SonarQube, Checkmarx, Semgrep, OWASP Dependency-Check, and Trivy. Ensure identification, prioritization, and remediation of vulnerabilities aligned with the OWASP Top 10. Drive security test coverage in line with ISO 27001, SOC 2, and GDPR compliance standards. 2. CI/CD and Version Control Integration Embed quality gates and automated testing within continuous integration pipelines using tools such as Jenkins, GitLab CI/CD, CircleCI, Azure DevOps, Bamboo, and TeamCity. Leverage version control systems including Git, GitHub, GitLab, and Bitbucket for streamlined collaboration and test management. Collaborate closely with DevOps and Engineering teams to ensure robust release processes and infrastructure readiness. 3. Test Automation Leadership Drive end-to-end test automation strategy across UI, API, and regression test suites using tools like Selenium, Cypress, and frameworks built on Java and JUnit. Promote shift-left testing practices by embedding automated quality checks into the development lifecycle. Establish and maintain scalable and reusable test automation frameworks. 4. Performance Engineering & Observability Design and implement performance testing strategies including load, stress, soak, and scalability testing. Utilize observability tools such as Datadog, ELK Stack, and Splunk for performance monitoring and root cause analysis. Ensure the resilience, reliability, and responsiveness of applications under varying workloads. 5. Cloud, Infrastructure & Containerization Ensure comprehensive QA coverage for applications deployed on Amazon Web Services (AWS), with exposure to Azure or GCP as a plus. Manage and test within containerized environments using Docker and Kubernetes, in collaboration with infrastructure and DevOps teams. 6. Team Management & Strategic Leadership Lead, mentor, and scale a high-performing QA team consisting of manual testers, automation engineers, and DevSecOps specialists. Develop resource plans, oversee hiring efforts, and conduct regular performance evaluations. Define and monitor quality metrics, release readiness indicators, and continuous improvement KPIs. Collaborate cross-functionally with Product Management, Engineering, and Customer Support to ensure testable and high-quality deliverables. Required Qualifications Minimum of 10 years of experience in Quality Assurance within the software industry. At least 2 years in a QA leadership or managerial role. 5+ years of experience in test automation. 3+ years of experience in DevSecOps, CI/CD integration, and security testing. Strong hands-on expertise in test automation tools (Selenium, Cypress), programming (Java, JUnit), and API testing. Proven experience with CI/CD platforms (Jenkins, GitLab CI/CD, etc.). Demonstrated exposure to security tools and practices, performance testing, and cloud-native applications. Excellent analytical, problem-solving, and communication skills. Preferred Qualifications Experience working in Agile/Scrum development environments. Certifications such as ISTQB, Certified Ethical Hacker (CEH), or AWS/Azure/GCP foundational certifications. Scripting experience in Python, Bash, or Shell for automation tooling. Familiarity with application observability and monitoring best practices.

If you're passionate about guiding customers through seamless product onboarding experiences and implementing cutting-edge solutions, we want to hear from you! Open Positions: 1- EMEA / India Shift 2- US Shift About Us: Welcome to Conversive, a leading conversational AI solution for professionals and institutes. Our mission is to create enriched, AI-first customer engagement experiences for small and medium-sized businesses in sales, service, and marketing. With compliance at the core, our unique consent management features ensure information security and data privacy with minimal effort for businesses. We serve a global customer base spread across North America, Europe, and APAC. At Conversive, we thrive in a dynamic and fast-paced environment where every moment presents an opportunity for growth and exploration. We are in search of individuals who exude drive, resourcefulness, and an insatiable appetite for conquering challenges. If you're a visionary leader with a blend of business acumen and tech-savvy prowess, ready to contribute to the legacy of a dynamic company, then Conversive eagerly anticipates your expertise. Join us, and together, lets script a saga of unparalleled triumph. Role Overview: We are seeking a Product Onboarding and Implementation Specialist to drive onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. In this role, you will analyze customer needs, provide product expertise, and deliver tailored solutions. This position combines technical acumen, strategic thinking, and leadership skills, working closely with sales and product teams. Key Responsibilities: Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements Managing the sales bid process by responding to RFIs & RFPs Working closely with Sales to ensure successful closure of the sales process. Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career grooming What will qualify you for this role? Essential: Excellent soft skills (Communication, Coordination & Negotiation) Skill to ask the right questions Knowledge on organization offerings and analytical skills Time-bound and attention to detail Customer facing & problem solving skills Ability to work as a team Presentation & Solution delivery Providing technical consultation to prospects/ customers Experience in CRM - Salesforce/ Zoho People manager skill set Desired: Business approach Working with partners & other channels Customer Relationship building What will drive your success? To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. Use your technical expertise to help a customer determine if SMS-Magic is right for them Prepare and deliver product messaging in an effort to highlight value proposition and unique differentiators, using whiteboarding, slide presentations, product demonstrations, white papers, trial management and RFI (Request for Information) response documents Work hands-on with SMS-Magic products to demonstrate and prototype integrations in customer/partner environments Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution, providing best practice advice to customers to optimize SMS-Magic effectiveness Administer onboarding and product implementation support for new and existing clients (Documentation of solution configurations and diagrams to be captured for future reference) Work closely with Salesforce architects to design solutions that align with SMS Magic product and business requirements. Provide input on the configuration and customization of Salesforce to meet SMS Magic product and business needs. Strong knowledge on Salesforce admin activities such as creating flows, optimizing page layouts, and implementing customizations to enhance user experience and support tailored business processes. Maintain accurate and up-to-date documentation throughout the project lifecycle. Work with sales and marketing to respond to technical RFI/RFP questions Aid in the creation of product training and documentation materials Articulate and demonstrate our learning validation and online proctoring solution, influence customers technical requirements, and position products relative to the competition Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications Salesforce Admin certification is a plus Success in this role will require strong business acumen and passion to drive excellence in operations.