Technical Software Lead

Role Overview:

SW Technical Leader

Key Responsibilities

• Team Leadership & Growth-

  Recruit and mentor a high-performing development team (both frontend and backend) of 610 integration engineers and contractors.

• Technical Strategy & Architecture-

  Define and evolve a modular SDK/API frameworkauthentication, messaging, voice, webhooks, embeddable widgets, compliance, and AI.

• SDK Enhancement-

  Lead the evolution of SMS Magic's SDK from Version 1.0 to Version 2.0, incorporating partner feedback, market trends, and best practices.

• Feature Integration-

  Introduce advanced features to the SDK, such as improved API interfaces, enhanced documentation, and streamlined developer tools.

• Delivery & Execution-

  Oversee end-to-end delivery of 810 connector projects per quarter (e.g., Salesforce, ActiveCampaign, Dialpad, RCS). Ensure 99.9% uptime SLAs.

• Cross-Functional Collaboration-

  Liaise with Product Management, DevOps, QA, and Customer Success to align roadmap, CI/CD pipelines, test automation, and support escalations.

• Process Optimization-

  Implement agile best practices, sprint planning, code reviews, and metrics-based performance tracking (velocity, defect escape rate, timetoonboard).

• Stakeholder Communication-

  Present roadmap status, risks, and wins to CTO and leadership; advocate for engineering needs and resource allocation.

What will qualify you for this role?:

• Bachelor's or Master's in Computer Science or related.
• 7 + years of

  Core hands-on software engineering

  , with 3+ years leading integration and or platform efforts
• Strong expertise in Python, React.js, HTML/CSS, etc, deep knowledge of RESTful/ GraphQL APIs, microservices, OAuth2, webhooks, and SDK design.
• Proven track record of creating Technical components, Roadmaps, libraries, and shipping scalable connectors to CRMs (e.g., Salesforce, HubSpot, Zoho) and CPaaS/Messaging platforms (e.g, Twilio, Vonage, WhatsApp).
• Experience with containerization (Docker/Kubernetes), CI/CD (Jenkins/GitHub Actions), and test automation frameworks.
• Excellent communicator—comfortable presenting to C-level executives and inspiring the Global developer community.
• Strong bias for action with a continuousimprovement mindset and ability to thrive under shifting priorities.

Great toHave

• Experience in compliance modules (TCPA, GDPR, HIPAA, DLT) and AI/ML integration for conversational flows.
• Prior involvement with public SDK or Developer Portal launches and opensource ecosystems.
• Familiarity with enterprise CTI protocols (SIP, WebRTC) and voicetoSMS fallback logic.